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Trusted Traders

Timberwise (UK) Limited

Logo on white
Opening Hours
Today -
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb timberwise logo final red cmyk 2

4.3

14 Reviews

About

Timberwise have been caring for properties for over 45 years, and have over that time built a reputation for a quality and professional service. With access to a network of offices UK wide you are never far away from our highly skilled surveyors and the valuable advice they can provide. As specialists in damp proofing, and timber treatments we work with residential and commercial customers across the UK as well as providing pre-purchase damp and timber surveys for home buyers. Timberwise are members of the Property Care Association (formerly the BWPDA).

Timberwise technicians provide specialist treatments for all manner of property issues. From rising damp, penetrating damp and condensation through to treatments for dry rot and woodworm. Work carried out is covered by our long term guarantees.

Trust the Property Care Experts – Trust Timberwise.

What we do

  • Damp proofing and timber preservation services

    • Condensation and humidification control
  • Specialised building trade contractors

  • More Services

    • basement waterproofing dry and wet rot woodworm control

Customer reviews

Reviews summary

4.3
14 reviews
Customer Service
4.5
Quality
4.2
Value
4.1
Sort by
Efficient and Professional
Customer Service
Quality
Value
Had a woodworm issue which was surveyed by a (very helpful and courteous) David Laughton. The work was later carried out efficiently and without fuss by Adrian. Can recommend Timberwise wholeheartedly.
David Gardner11/02/2018
Professional survey carried out.
Customer Service
Quality
Value
Today I had the pleasure of being visited by Robert Matthews (Bob), what a professional gentleman, instantly recognised the issue where others failed to! Has left me feeling hopeful that the work is going to be carried out to a high standard. Would whole heartedly recommend this company and once again a special thank you to Bob who was earlier than expected, fast, professional and an all round decent surveyor.
Mitcheyfex11/01/2018
Flawless experience
Customer Service
Quality
Value
We needed a basement kitchen and dining area damp-proofed. Of all the companies we contacted, Timberwise stood out - Keith and Connie were highly responsive to a large number of follow-up questions, detailed in their plans, and pragmatic in their proposals (their costs were broadly in line with the other providers). Onsite, Chris was great - helped us prep the space, turned up every day on time and cleaned up at the end of the day, went the extra mile to finish by the date we'd agreed when our walls turned out to be at the more challenging end of the spectrum, and was cheerful throughout. They also organised a specialist joiner to deal with our stairs and he not only did a great job with them, but also happily replaced some floorboards that turned out to be rotten. All in all, a very positive experience and we will be getting them back to do more work.
cmc_webb25/11/2017
Poor quality work
Customer Service
Quality
Value
We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will lose a lot of money when things go wrong.
T78567314/08/2017
A Which? Trusted Traders staff member replied on behalf of the trader (on 21/08/2017)
Mr Spruell – many thanks for taking the time to leave a review. The accident to the carpet was regrettable, however, this is the first we have heard that the carpet was ruined. At the time we did pay for a specialist cleaner to be brought in to treat the area of carpet that was affected which was also a satisfactory outcome for yourself. The failure of the work carried out by Timberwise was due to water penetrating from above directly into the area that we had wet tanked. The water penetration was not present when the work was originally carried out in 2015 and as such the work has failed as a result of a default occurring in a different area after the original work had been carried out. As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to email hq@timberwise.co.uk and we will endeavour to help you as much as we can.” Thanks for your help - Phil
Bad timekeeping, poor attention to detail and lack customer service skills
Customer Service
Quality
Value
Do not use Timberwise for surveys. I booked them to conduct a survey of a leak (for a claim against the owner of the flat above mine) and some other damp issues in December. They asked for £200 in advance then turned up late, I had to chase for the report which took two weeks (instead of 4-5 working days), The survey turned out to include a number of inaccuracies (which I had to ask to have corrected 3 times before they got it right), and when I complained the office manager was incredibly rude and argumentative. She even suggested that I should not have engaged them for a survey for a legal claim (even though I made it very clear to them why I wanted the survey). So basically... I paid £200 for them to try to sell their services to me (which they did very badly!). Also, I raised my concerns with their MD and it took over a week and 4 emails before I eventually got an apology. At one point they did offer to repay the £200 and I accepted but judging them by their previous form - I'm going to have a long wait...
Which? Trusted Traders Consumer23/01/2017
A Which? Trusted Traders staff member replied on behalf of the trader (on 31/01/2017)
I'm really sorry to hear that we didn't meet your expectations on this occasion. Thank you for bringing this to our attention in your review as it allows us to investigate where we went wrong and improve the experience of future customers. There are however a few points raised that we would wish to clarify further: The appointment was made for 10am on the 08.11.16 and the surveyor sent you a text message stating that he was running late and indeed was stuck in traffic, for which you kindly acknowledged, he then sent a further text stating he would be approximately 45 minutes late and then again to state he wasn’t too far away. Upon arrival you were clearly upset and frustrated that he was late and the Surveyor apologized sincerely. You explained the issues you had with the dampness ingress and the issues you have been experiencing with the owners/tenants of the flat above and with regards to issues with the building. All of which was noted. The inspection was carried out and you were happy with the comments made at the time. I would like to take this opportunity to apologize for the delay in sending the report. Our office explained to you that if we were advised at the time of booking the survey that the report was going to be used in Court that we would have advised that you enlisted the services of an independent surveying company as Timberwise are also contractors and cannot be classed as being independent, hence the offer to refund the monies in full.
Tremendous job
Customer Service
Quality
Value
Timberwise dealt with wet rot issues for me and replaced the whole floor. They did a tremendous job! They were the second company I tried and the difference in the work was amazing. I would be very happy to recommend them. Their value for money, customer service and the overall quality of their work was excellent. No problems or complaints at all.
Mrs Bristow, Preston08/06/2016
Very happy
Customer Service
Quality
Value
Timberwise have undertaken timber spraying for a church refurbishment. I was very happy with the work that was done, it was all on time and within the budget. I have no complaints at all, I would definitely recommend them to other customers.
David, Liverpool07/06/2016
Excellent quality of work
Customer Service
Quality
Value
They did various dry/wet rot treatments for me in November 2015. Their customer service and the quality of their work were both fantastic, as was their value for money. They completed the work on time and I had no problems or complaints. I would definitely recommend them to other customers.
Tony, Chesire05/11/2015
Polite and informative
Customer Service
Quality
Value
I had a dry rotted floor fixed by Timberwise in October 2015. The traders were very polite and informative, and I was very happy with their work and their ethos. Everything was completed on time and within the agreed budget. The quality of their work and the value for money I felt I received were both excellent. I would definitely recommend the trader.
Mrs Harris, Taunton15/10/2015
Efficient and neat
Customer Service
Quality
Value
Timberwise did some dry/wet rot work for me in October 2015. I was very happy with the work, they were efficient and very neat. The work was kept within the budget and there were no problems with it at all. I'd happily recommend them to others.
Barry, Leeds07/10/2015