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Endorsed by

Which

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Trusted Traders

Timberwise (UK) Limited

Logo on white
Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb timberwise logo final red cmyk 2

4.4

49 Reviews

About

Timberwise have been caring for properties for over 45 years, and have over that time built a reputation for a quality and professional service. With access to a network of offices UK wide you are never far away from our highly skilled surveyors and the valuable advice they can provide. As specialists in damp proofing, and timber treatments we work with residential and commercial customers across the UK as well as providing pre-purchase damp and timber surveys for home buyers. Timberwise are members of the Property Care Association (formerly the BWPDA).

Timberwise technicians provide specialist treatments for all manner of property issues. From rising damp, penetrating damp and condensation through to treatments for dry rot and woodworm. Work carried out is covered by our long term guarantees.

Trust the Property Care Experts – Trust Timberwise.

“Please read more reviews on our Head Office profile page: https://trustedtraders.which.co.uk/businesses/timberwise-uk-ltd/”

What we do

  • Damp proofing and timber preservation services

    • Condensation and humidification control
  • Specialised building trade contractors

  • More Services

    • basement waterproofing dry and wet rot woodworm control

Customer reviews

4.4
49 reviews
Customer Service
4.6
Quality
4.5
Value
4.2
Sort by
Excellent work
Customer Service
Quality
Value
Carrying out remedial damp proofing. Timberwise get 10 out of 10. Work completed on time by an excellent technician. He was friendly, tidied up at the end of the job and all in all did a first rate job. Beautiful finish on the plastering.
Customer in Gloucestershire17/05/2019
Pump and new joists/flooring outstanding service
Customer Service
Quality
Value
Mark initially provided sound advice from the Basement, Pump and Sump Company. Some companies were not reputable! The job turned out to be more complex and time consuming requiring six hours extra labour from two people which was not charged. Mark and Nick are incredibly hardworking, explaining tasks and totally trustworthy. Timberwise thankfully managed to fit new flooring and joists at less than a week's notice so the kitchen can be fitted tomorrow. James in the office very helpful. I just wish every tradesman/company was this good. Quality of work was superb. The pump was initially noisy but Nick fixed this.
Customer in Cheshire07/04/2019
Excellent professional service
Customer Service
Quality
Value
Timberwise recently completed damp proof treatment to a section of our hall wall. I was apprehensive about the potential mess and damage to our newly polished wood floor. I needn’t have worried as Steve immediately reassured me. The floor had a robust and full covering preventing any damage and the work was carried out in the outlined timescale. The area was kept tidy and left clean at the end of each day. Steve was very respectful of our home. He took great care in removing the skirting board in one piece and the completed job is very neat. Overall I’m delighted with the work.
Customer in West Yorkshire29/01/2019
Chemical damp proofing
Customer Service
Quality
Value
As part of purchasing our property we had a survey undertaken that raised a number of points. Through recommendation we contacted Timberwise who under took a complete review of the structural survey and advised on what needed to be done and what was actually satisfactory and required no action. This was completed quickly and the cost estimate provided. A chemical damp proofing course was required which also required plaster work, was was to be undertaken, what was need for preparation was all clear and booking was straight forward even when we had to change the date due to completion. The chap turned up right on time every day, measured all carpets etc. were covered, undertook the work required, kept me advised and was social. At the end of the first day the area was cleaned and all left tidy and he checked that I was happy prior to leaving on the last day. I don't know how value relates to others but I was happy with the costs advised and the information provided when reviewing the quotation.
Customer in Derbyshire13/12/2018
Fast, Friendly and Efficient
Customer Service
Quality
Value
Having phone a few companies who were booking weeks in advance, Timberwise were able to squeeze me as they were a local company. The survey was carried out quickly, the surveyor Nic Glover rang me on the day as he knew i needed information quickly to help the purchase proceed quickly. The work was later booked in and carried out by a great and friendly guy called Steven Wade, take great care in his work, updated me throughout the day and did a really thorough job.
Customer in West Yorkshire04/12/2018
We have had a really hard and upsetting time with Timberwise Liverpool
Customer Service
Quality
Value
They started a job removing dry rot from our downstairs living room in early 2017. They replaced part of a sash window frame, multiple floorboards, and re-plastered a quarter of the room. As well as treating the rot. We had problems with them from start to finish. The rot has now been found again in the skirting boards in the same area where they conducted the work. Here are the problems we had with them: 1. They cost a lot of money compared to other companies 2. They took nearly 2 months to complete a job which should've been done in 1 week 3. Days would go by without anyone coming to the house and the job half finished 4. We were rarely kept updated on the progress of the work and we had to call them to find out what was going on / what the delay was 5. One day we came home in the pouring rain and found the window was boarded up, no one had told us this was going to happen 6. After calling up to complain we had someone sent round to complete some demanding manual jobs and they sent someone with a broken arm! 7. We found rot back within 18 months in the same area 8. They were going to charge us £160 just to come out and have a look 9. Their surveyor came out and spent 2 minutes looking at it, he failed to assess the walls, windows and floor boards 10. He said that they had failed to properly finish the job 11. He spoke to a director who then refused to honour our guarantee (which we had paid a substantial amount for) and refused to finish the job 12. Now we are left with an incomplete job, visible dry rot in the room, a guarantee which is worthless, and have already had to pointlessly redecorate the room once which cost us £500 13. After complaining they said they would come and see the work again with the complaints team in 3 weeks time! 14. They then agreed to come sooner, reviewed the work and once again accepted no responsibility for the incomplete job I am now awaiting an independent surveyor to come and review the work and I’m going to liase with the ombudsman. I would wholeheartedly not recommend this company to anyone
K25/11/2018
A Which? Trusted Traders staff member replied on behalf of the trader (on 26/11/2018)
Thank you for taking the time to leaving a review. We are disappointed to hear that you are not satisfied with the works you have had undertaken and the issues you are now experiencing. I understand from our Operations Manager that he has visited the property and has given you the advice of contacting the Property Care Association or an Independent Remedial surveyor that is a member of the Property Care Association for a second opinion to the new outbreak of rot that is on the other side of the room to where we have treated. He has also said that once this report has being received that Timberwise will return and review the findings and decide on how we move forward with a satisfactory resolution. We understand your frustrations but as a reputable company with many decades of providing excellent customer service we will work with you to resolve this matter.
Excellent friendly efficient service for Rising Damp
Customer Service
Quality
Value
We have experienced Rising damp in our old property causing visible damage to walls. We contacted Timberwise for a free survey and quote which easily led to a surveyor to our property for a free survey which was carried on the affected area but we asked for a survey on the rest of the lower floor and this was also agreed. The surveyor was both friendly and efficient. A comprehensive report followed quickly and advised remedial work. This was similar to quotes form another company. Appointments for this work to be carried out was easily made. Steven Wade was the Timberwise engineer. He wa punctual very friendly and communicative. His work was caused unexpectedly little disruption and noise and very little mess. The end result looks excellent. Six weeks for the plaster to dry and then we can paint thee wall directly which due to the quality of the plastering will be all that is needed. Overall excellent efficient and very friendly service. Thank you
Customer in South Yorkshire24/11/2018
Efficient friendly and helpful service from all people I talked to
Customer Service
Quality
Value
Telephone assistance was helpful in explaining what I needed d and how things worked. Person who visited to see the work required was obviously very knowledgeable and interested in older buildings which was terrific as ours is Grade 2 listed. The man who delivered the service was polite, very helpful and thoughtful in the way he worked. Excellent service throughout.
Which? Trusted Traders Consumer22/10/2018
My review
Customer Service
Quality
Value
Very good service, no extra costs. Technician was excellent, removed plaster form walls, injected damp proofing and re-plastered walls. He cleaned up all mess. I didn't have to do anything.
Carole, Staffordshire05/10/2018
Excellent, timely work.
Customer Service
Quality
Value
Every contact with the company was clear and customer focussed. Importantly the staff did exactly what they promised.
Steve Lacey02/10/2018