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Endorsed by

Which

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Trusted Traders

Tincknell Heating

Profile thumb tincknell heating

4.9

308 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

June 20
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
308 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Replaced Oil Tank
Customer Service
Quality
Value
My oil tank developed a crack and needed replacing. New regulations meant that the tank needed to be re-sited further from the garage and my fence. I was very happy with the work. They arrived at 9.30 am and were finished at around 4.00 pm. They have always been a satisfactory company to deal with over the past 16 years.
Which? Trusted Traders Consumer Posted on 15/04/2021 , work completed 14/04/2021
The trader replied (on 16/04/2021)
Thank you very much for the fantastic review, we really appreciate your kind comments. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
Boiler replacement and system upgrade.
Customer Service
Quality
Value
Excellent right through from survey of works required to installation and commissioning. Old oil fired internally located boiler was removed with careful consideration for making good afterwards. External new boiler fitted and system converted from natural head to pressurised with a full system flush included. Excellent specification of works and plan for scheduling the right labour for the job. Very pleased with the on-site management during the entire process and efficient office support. The improvements in our heating & hot water efficiency and effectiveness have made the whole job well worthwhile.
Mark in Somerset Posted on 06/04/2021 , work completed 31/03/2021
The trader replied (on 16/04/2021)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. Kindest regards Tincknell Heating.
Good job installing new oil tank
Customer Service
Quality
Value
The installation was carried out exactly as stated on the original plan, including transferring the oil from the old tank and removing that tank for recycling. There was no mess, no oil spillage and instructions were left both in paper form, and verbally. Thank you, Mike and Gary, we are both very pleased with the work done And the bunch of flowers on completion was a very nice touch. Highly recommended!
Julian in Dorset Posted on 03/03/2021 , work completed 24/02/2021
The trader replied (on 04/03/2021)
Thank you Julian for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent job replacing heating boiler
Customer Service
Quality
Value
This was a fairly complex job replacing an old oil fired boiler with modern Worcester Greenstar boiler. Despite having to work under Covid restrictions and at a busy operational time, Tincknell team worked very efficiently at both problem solving in my system and installation of the new boiler. Throughout, their team took time to explain what they were doing and how the new installation would work. I am very pleased that I selected Tincknell and feel that I have benefitted from their vast experience.
Customer in North East Somerset Posted on 27/02/2021 , work completed 24/02/2021
The trader replied (on 04/03/2021)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our team receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Professionally Competent. and very thorough
Customer Service
Quality
Value
This was an annual service conducted on my central heating boiler. I found the engineer who did this service extremely thorough and very competent . My opinion has been fully justified by the fact that my heating system has never worked as satisfactorily as it does now. Furthermore the engineers manner was pleasant and helpful. He proved to be exceptionally good at his job.
Customer in Somerset Posted on 15/02/2021 , work completed 27/01/2021
The trader replied (on 04/03/2021)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the service. If you ever need us, please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
A credit to their profession
Customer Service
Quality
Value
After moving into our new home in early January, we discovered an existing issue with our oil tank which prevented oil delivery. The response to our issue from Tincknells was nothing short of incredible. The support, communication, level of service and general guidance through being new to oil was second to none and without their help and support the initial stress and challenge would of felt much worse. They supported our resolution quickly, pulling out all the stops to support me and my family for which I'm massively grateful and appreciative. The team from Nick and Neil, the installers and the drivers have been 1st class throughout and an absolute to credit to their business. I'll be using Nick, Neil and the team ongoing now and would recommend them without hesitation.
Customer in Somerset Posted on 10/02/2021 , work completed 10/02/2021
The trader replied (on 04/03/2021)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. From all of our team at Tincknell Heating and Tincknell Fuels, thank you again. Best wishes.
Quality Work
Customer Service
Quality
Value
First rate from enquiry to completion about 2 weeks. Nick, the installation manager very helpful. Throughout the 2 days install no water for about 30 minutes. Lee and Jamie very tidy , overall I'm very happy with the job and to recommend them. Being a local firm means someone can respond quickly if any problems.
Customer in Somerset Posted on 06/02/2021 , work completed 02/02/2021
The trader replied (on 04/03/2021)
Thank you for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Efficient and speedy
Customer Service
Quality
Value
When it became evident that the old boiler was on its last legs Tincknells organised a replacement incredibly quickly. Everyone we dealt with was very friendly and helpful, and the work was done efficiently and unobtrusively. The two people who installed the boiler gave the impression that nothing was too much trouble and they left everything spotless. We would definitely recommend them.
Customer in Somerset Posted on 28/01/2021 , work completed 28/01/2021
The trader replied (on 01/02/2021)
Thank you very much for the fantastic review, we really appreciate your comments and gladly welcome your recommendation. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
New Boiler
Customer Service
Quality
Value
The boiler stopped working (16 yrs old). Called Tincknells Heating who service our boiler for an emergency visit. The engineer, Keith, attended and fitted a new part. Service was due soon and to keep an eye on it. It did not last that long. Keith did a thorough service. He explained (not easy with COVID restrictions) what the problems were. He was very in tune the boiler noises and when it was going wrong. New parts would be required and after contact with his office, had prices available within minutes. Too much for an old boiler, so we asked about a new one. Nick, in the office, had costs ready in no time, sending me all the information by email. Decided to go ahead and he set it in motion. Arranged a fitting date for 29th December. Two fitters arrived promptly and set to work immediately. Covered the floor and stair carpet to keep it clean. In no time, the old boiler was out. They worked solidly and had the new boiler working by the end of the day, running cleaner through the system overnight. The next day, they arrived promptly, drained the system to remove the cleaner, before refilling and checking. They were excellent at explaining the workings of the new boiler and the thermostat. New pipework was excellent. Clean, tidy workers. Very professional, very cheerful. Nick offered several ways to pay and we opted for finance, which he helped set up. Very efficient. A trusted local firm which I will continue to use. Well done.
Customer in Somerset Posted on 06/01/2021 , work completed 30/12/2020
The trader replied (on 08/01/2021)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our Installers and Nick receive a copy. I am pleased you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Dealt well with peripheral problems and replacement boiler installation
Customer Service
Quality
Value
After a series of intermittent problems with our 12 year old central heating system which Tincknells did their best to resolve, we decided to have the boiler replaced together with the troublesome valves. This was done on the agreed day. The team arrived on time, were pleasant, quiet, wore masks all the time and left everything clean and tidy. All now well. We particularly like the fact that they are a local company. My wife particularly appreciated the big bunch of flowers they sent!
Customer in Somerset Posted on 06/01/2021 , work completed 29/12/2020
The trader replied (on 08/01/2021)
Thank you for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. We're glad you enjoyed the flowers! Please feel free to contact our Heating Services team on 01749 678828 if there is anything else we can help with. Kindest regards from everyone @ Tincknell Heating.