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Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Excellent Service
Customer Service
Quality
Value
Very pleasant guys. Very smart and professional. Kept area tidy & very work conscientious. Would not hesitate in recommending.
Deborah, Somerset Posted on 08/03/2018 , work completed 08/03/2018
Recommended
The trader replied (on 13/04/2018)
Thank you for your review Deborah, we appreciate your comments and gladly welcome your recommendation. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Very professional service
Customer Service
Quality
Value
We contacted Tincknells for advice regarding a noisy condensing oil boiler. Two other engineers had failed to find a solution but Lee came up with the perfect solution within minutes. He refused to accept any payment for this service. We were very impressed with his professional knowledge and manner.
Mintcake, . Posted on 02/05/2018 , work completed 02/05/2018
Recommended
The trader replied (on 01/06/2018)
Dear Mintcake. Thank you for taking the time in completing a review of our visit to your property. I know Lee was very concerned with your problems you were experiencing and know he was very pleased we found a suitable solution to your problem. Thank you again from Lee and all the team @ Tincknell heating and please feel free to contact us if we can be of service in anyway in the future. Warm regards from Lee and all the team @ Tincknell Heating.
Oil to Gas Boiler Upgrade
Customer Service
Quality
Value
We were very impressed by the standard of work by Tincknells. At all times (quote & work) the team were punctual, stayed the entire day and finished the job in the predicted time. All the team were polite, tidy and went out of their way to reduce disruption. We would definitely recommend Tincknells and the unexpected flowers were a very nice touch.
Margaret, Somerset Posted on 09/02/2018 , work completed 09/02/2018
Recommended
The trader replied (on 26/06/2018)
Dear Margaret, thank you for your time and kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our installation team. Should you need our services in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
My review
Customer Service
Quality
Value
A good team - professional, polite & friendly.
Barbara, Avon Posted on 01/05/2018 , work completed 01/05/2018
Recommended
The trader replied (on 15/05/2018)
Hi Barbara, thank you for taking the time to leave your kind review. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Exemplary service
Customer Service
Quality
Value
Tincknell Fuels is simply outstanding. The actual services performed (A boiler repair) was perfect. All interactions with every staff member were equally excellent. I cannot recommend them more strongly.
Peter, Somerset Posted on 18/06/2018 , work completed 18/06/2018
Recommended
The trader replied (on 29/06/2018)
Dear Peter, thank you very much for the fantastic review. All the team appreciate your great feedback and kind comments. I am so pleased you had such a good experience with Tincknells and we were able to repair your boiler. We welcome your recommendations. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Oil to gas boiler change
Customer Service
Quality
Value
A helpful and cheerful trio who arrived promptly and did a thoroughly professional gas boiler installation. Information about operating the system was fully explained. The old tank removal duo also did an excellent job. Our installers were Lee, Liam and Liam.
Colin, Somerset Posted on 25/07/2018 , work completed 25/07/2018
Recommended
The trader replied (on 16/08/2018)
Dear Colin, thank you very much for your review. We appreciate all reviews received and I am pleased you received excellent service from our engineers. Should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Exceptional service
Customer Service
Quality
Value
Just to say that the workmen who visited us were prompt, efficient and very professional. (Lee and Ollie). They were extremely tidy and polite and went the extra mile to ensure the least inconvenience to us. We hereby recommend Tincknells Ltd.
Glenda, Somerset Posted on 10/07/2018 , work completed 10/07/2018
Recommended
The trader replied (on 16/08/2018)
Dear Glenda, thank you for time in completing a review. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our team. Should you need our services again we can be contacted on our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknells.
Outstanding service.
Customer Service
Quality
Value
Both Jamie and Liam B. were excellent! They worked professionally and energetically. They left no mess, were polite, friendly and explained what they were doing. I would not hesitate to recommend them to other customers.
Judith, Somerset Posted on 13/08/2018 , work completed 13/08/2018
Recommended
The trader replied (on 04/09/2018)
Dear Judith, many thanks for your kind comments in your review. I am pleased to hear you have had such a good experience with Tincknells and we welcome your recommendation. Should you require our services in the future do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Expert boiler change.
Customer Service
Quality
Value
They both were very good and pleasant. Surveyed and installed by Lee, with Ollie.
Valerie, Avon Posted on 29/06/2018 , work completed 29/06/2018
Recommended
The trader replied (on 07/08/2018)
Dear Valerie, thank you for your kind review. We are pleased to hear you are happy with the boiler change and I will make sure to pass on your feedback to Lee and Ollie. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Excellent service as always
Customer Service
Quality
Value
New tank installed and old removed, turned up on time, professional, neat and tidy no fuss, won’t consider using anyone else for all heating (including the Aga) and oil needs.
Mrs G somerset Posted on 18/09/2018 , work completed 18/09/2018
Recommended
The trader replied (on 20/09/2018)
Dear Mrs G, thank you for your time and comments in your review. I am pleased to hear you had such a good experience with Tincknells. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.