Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Highly recommended.
Customer Service
Quality
Value
Excellent consultation and information sharing prior to work beginning. All communications of a very high standard. Works completed efficiently, quickly & with minimum impact upon the household.
Neil, Avon Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 13/09/2018)
Dear Neil, thank you for taking the time to complete a review of our services. Your comments are highly appreciated. I will make sure to pass on your positive feedback to everyone involved. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Excellent contractor
Customer Service
Quality
Value
19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended
James Armstrong Posted on 24/09/2018 , work completed 24/09/2018
The trader replied (on 01/11/2018)
Thank you very much for your review James, its great to receive such good feedback and we welcome your recommendation. I will make sure Lee, Ollie, Liam, Harry and Liam receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Very pleased
Customer Service
Quality
Value
Supply and install of a new boiler from Tincknell Heating. The installation was completed the same day by the two engineers. They were very efficient and I am very pleased.
Mervyn, Avon Posted on 04/09/2018 , work completed 04/09/2018
The trader replied (on 13/09/2018)
Dear Mervyn, many thanks for your kind comments in your review. I am pleased to hear you are happy with the installation of your new boiler. If we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Prompt/professional service
Customer Service
Quality
Value
1) Fix new boiler (oil). 2) Done to a very prompt schedule, owing to illness in the house. Greatly appreciated. 3) Smart/helpful/considerate/polite workman. Nothing too much trouble. 4) When finished everything left as it was found - spotless. 5) Exceptional service in all areas.
Heather, somerset Posted on 13/10/2018 , work completed 13/10/2018
The trader replied (on 01/11/2018)
Thank you for your brilliant review Heather, we appreciate your kind comments and I will make sure our Installation Team receives a copy. Please feel free to contact us again should you need our services on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Prompt and Efficient. Friendly Service.
Customer Service
Quality
Value
Central heating broke down, rang them at 8 am, told them the problem, repaired within 3 hours, by a pleasant, efficient engineer. Very impressed and thankful for their wonderful assistance
Gillian, Avon Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 17/01/2019)
Many thanks for your kind review Gillian. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out. Should you require our services in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Tincknell Heating is simply the best
Customer Service
Quality
Value
We discovered a small leak in our combi boiler heating system. The leak was under new flooring, invisible, causing no apparent damage. Tincknells came to check it on the day I called and suggested an ingenious re-piping avoiding the need to pull up the floor. Senior engineer Lee came by a day later to confirm the prognosis and discussed various details and options. Lee was very invested in how the finished work would look in the house, not to mention the improvement to our heating system. We had a detailed estimate a day or two later. Work was scheduled at a convenient time and started exactly on schedule. Team of three (Lee again with Ollie and Liam) did the work in less time than forecast. Their work was absolutely meticulous, the new system is great. The overall cost was very reasonable. It is a pleasure to have Tincknell Heating work on our house. I cannot recommend them more highly.
Customer in Somerset Posted on 12/01/2019 , work completed 08/01/2019
The trader replied (on 13/02/2019)
We are really pleased with the fantastic review you have posted and I know Lee, Ollie and Liam will appreciate your kind comments. Your recommendation is greatly welcomed. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Courteous, clean and efficient.
Customer Service
Quality
Value
Quite how they managed it I do not know. Our boiler broke down Monday evening and a brand new boiler was up and running by Saturday lunchtime. Fantastic, and Christmas will go ahead.
Andrew, Somerset Posted on 14/12/2018 , work completed 14/12/2018
The trader replied (on 22/01/2019)
Dear Andrew, many thanks for your time and kind comments in your review. I am pleased to hear we were able to restore your warm house in time for Christmas. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards and best wishes from everyone @ Tincknell Heating 01749 678828.
Worked hard
Customer Service
Quality
Value
Worked very hard, very clean & hovered up after.
Graham, Avon Posted on 28/12/2018 , work completed 28/12/2018
The trader replied (on 22/01/2019)
Hi Graham, thank you for your time in completing a review of our services. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell heating.
New boiler
Customer Service
Quality
Value
Due to the expiry of our old heating system we made enquiries of Tincknells to purchase a new central heating system, they were very prompt to quote and even quicker to fit once we gave the go-ahead. Everything converted and up and running in three days. A tidy job well done.
Customer in Somerset Posted on 03/03/2019 , work completed 27/02/2019
The trader replied (on 13/03/2019)
Many thanks for your time in completing a review, we really appreciate your comments. I hope we can be of service to you again in the future. If there is anything else we can help with please feel free to contact our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
A fast efficient service.
Customer Service
Quality
Value
We had a new boiler fitted. The installation was carried out by Keith Davey, Ollie Smart, Steve Elvin and Liam Barlow. They were punctual, efficient, clean and very professional and ensured we knew how to use the controls. We were very impressed and would use them again.
Keith, Somerset Posted on 15/04/2019 , work completed 15/04/2019
The trader replied (on 30/04/2019)
Dear Keith, thank you for your time and lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I will make sure to pass on your review to our installation team, I know they will appreciate your comments. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.