Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Boiler Service
Customer Service
Quality
Value
The engineer is always on time , very polite and very thorough.Every detail double checked. Nothing is too much trouble. It’s nice to have people who care.
Customer in North Somerset Posted on 15/04/2025 , work completed 25/04/2002
The trader replied (on 23/04/2025)
What a lovely review, thank you so much for taking the time to leave it. If you need anything else from us in the future please don't hesitate to call us on 01749 678828.
Excellent team work
Customer Service
Quality
Value
Our leaking tank was dealt with by Tincknells and replaced within a week. Gary came and sealed the leak with soap! The team came back as scheduled and did the groundwork and then fitted the new tank and emptied the old one a couple of days later. A crane was needed to get the new tank into the garden. All was done with minimal damage to the garden with great good humour and expertise. What was scheduled as a days work only took half that time. Mike and Gary and the rest of the team were friendly and helpful and we were assured that if there were any after problems they would be on the case. I feel reassured that the work has been done by very competent professionals and would thoroughly recommend them.
Customer in Somerset Posted on 17/08/2023 , work completed 17/08/2023
The trader replied (on 20/10/2023)
Thank you so much for your review and lovely comments about Mike and Gary - we've made sure to pass your feedback onto them both, and their managers so they can see what an excellent team they are! We're sure your new oil tank will service you well for many years to come. Should you require anything else from us please don't hesitate to reach out to us on 01749 678828. Best wishes from all of us at Tincknell Heating.
Incredible service!
Customer Service
Quality
Value
Had Lee and his team round from Tincknell Heating to install a heat pump and after a week I couldn't have told you they'd been apart from we had new radiators and a warm house. The lads were so calm throughout the installation process of our new heat pump and answered all the questions we had. Any special requirements for where we wanted radiators put they adhered to. Once the work was done there wasn't a trace that they'd upgraded almost all the pipework in our property. I honestly can't recommend these guys enough. So courteous, so efficient and so reliable. Genuinely people who are amazing at their jobs. Would 100% use again and will be booking our heat pump service in with them in a years time.
Customer in Dorset Posted on 19/12/2024 , work completed 13/12/2024
The trader replied (on 23/12/2024)
What a wonderful review, thank you so so much for taking the time to leave your feedback for Lee and the team! We know the lads always work incredibly hard so it's great to see written confirmation from our customers. We shared your review with them and they were thrilled to read your comments. We look forward to hearing from you again in a year for your annual service, but of course, if there's anything else we can help with in the meantime please do give us a ring on 01749 678828. With thanks from all of us at Tincknell Heating
Extremely Good Service
Customer Service
Quality
Value
We had been having problems withy our boiler and this was the 3rd callout. Service due in a fortnight`s time was rescheduled. Promptly attended to by a young employee who went beyond his call of duty to be helpful and answer my questions. He was polite and efficient and both he and myself spoke highly of Tincknells both as employer and for excellent customer service. I have been a customer for decades and as a company they have never failed me. I always recommend them to friends and anyone who asks for a heating engineer. Excellent. Long may it continue.
Customer in Somerset Posted on 19/06/2023 , work completed 05/06/2023
The trader replied (on 28/06/2023)
Many thanks for your kind review. I am pleased we were able to get your boiler up and running again. We appreciate your comments and welcome your recommendation. If there is anything else we can help with, please feel free to contact our dedicated Heating Services Team on 01749 678828. Kind regards from everyone at Tincknell Heating.
Installation of new oil tank
Customer Service
Quality
Value
Mike & Dan have just completed the installation of a new oil tank. Polite and helpful crew with job completed on time and within budget. Site left clean and tidy. Thanks guys.
Customer in Somerset Posted on 26/08/2025 , work completed 26/08/2025
The trader replied (on 29/08/2025)
Thank you for your review for Mike & Dan, we're so pleased to see you're happy with their work! If there's anything else we can help you with in the future please just give us a call on 01749 678828
My review
Customer Service
Quality
Value
I was pleased that the job was quickly and competently executed.
Gerald, Somerset Posted on 12/08/2017 , work completed 12/08/2017
The trader replied (on 07/10/2017)
Hi Gerald, thank you for your time and comments in your review. We are very pleased with have met your expectations and completed the job in a timely and competent manor. We do hope we can help you in the future and should you need our services please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards from all the team @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Fantastic engineers, excellent job. Always arrived on time and cleared up at end of installation. Would highly recommend the company. Lee, Jamie & Harry were the heating Engineers.
Jean, Somerset Posted on 07/09/2017 , work completed 07/09/2017
The trader replied (on 07/10/2017)
Hi Jean, we are really pleased with the review you have posted and I know Lee, Jamie and Harry will be happy with your kind comments. If you need any help in the future please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards, Nick, Lee, Jamie and Harry and all the team @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Excellent job in removing my old complicated boiler replacing with new and dealing with all the different zones of heating in the house.
David, Somerset Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 17/11/2017)
Thank you David for your kind comments and review of our services. I am glad you are happy with the replacement boiler. I hope we can be of service to you in the future. Warm regards from Nick and all the team @ Tincknell Heating - Tel no. 01749 678828
Prompt and Professional
Customer Service
Quality
Value
We were given an arrival time and they were here. They did a very good and thorough job. No mess and everything went to plan. The boiler works beautifully. Thoroughly recommend them.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
The trader replied (on 15/03/2018)
Thank you very much for your review and your recommendation. I am pleased that everything went well and the boiler works beautifully. I hope we can be of service to you in the future. Warm regards all the team @ Tincknell Heating.
Excellent As Always
Customer Service
Quality
Value
In spite of the bad weather 2 engineers came to us promptly and the service was excellent as always.
John, Somerset Posted on 27/02/2018 , work completed 27/02/2018
The trader replied (on 13/04/2018)
Thank you John for your kind comments and review. I am glad we were able to help during the bad weather, its great to receive such positive feedback. I hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.