Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Fuel Tank Replacement
Customer Service
Quality
Value
They arrived on the agreed day with everything they needed for the installation. The team were extremely professional and knew exactly what they were doing. The work was carried out efficiently and the team did an excellent job. I would have no hesitation in recommending Tincknell Heating to anyone.
Roger in Somerset Posted on 10/06/2021 , work completed 08/06/2021
The trader replied (on 11/06/2021)
Thank you for your lovely review and kind comments. I will make sure your review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be happy to help. Warmest regards everyone @ Tincknell Heating.
Excellent Service
Customer Service
Quality
Value
Arrived on time. Finished on time, friendly, courtious service. Stuck to the quote and would recommend to a friend
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 05/08/2021
The trader replied (on 17/08/2021)
Thank you for your review, your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Very professional service from initial quote through to installation
Customer Service
Quality
Value
Initially I required somebody to come around and discuss options to decommission a very old and hugely inefficient Stanley range and not only install a new boiler but consider the best location for the new installation. From the initial visit from Tincknell's I was very impressed with professionalism from the office staff through to engineers visit. Their covid procedures were excellent too, not only ensuring my safety but also their staff. During the first visit I felt what I was looking for was completely understood and the options were clearly explained to me. Having accepted the quotation the option of dates was clearly explained and those dates remained on track. As for the installation it was clear the installers Jamie & Lee not only knew what they were doing but took pride in their work too. Any questions I had were clearly explained and at the end of the installation the user controls of the system were clearly explained. Even though the installation required changes to water pipes, oil feed and electricity and the drilling through 2' thick walls everything was left spotless. I would not hesitate to recommend Tincknell's for the installation and would not find any fault with any aspect of the installation.
Customer in Somerset Posted on 26/11/2021 , work completed 27/08/2021
The trader replied (on 06/01/2022)
Thank you so much for the fantastic review and lovely comments. I will make sure our Lee, Jamie and the rest of our team receive a copy of your review, I know they will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any further questions please feel free to contact our Heating Services Department on 01749 678828.
Helpful & reliable
Customer Service
Quality
Value
I've used this company for many years. Their engineers are all extremely professional.
Melissa, Somerset Posted on 07/08/2018 , work completed 07/08/2018
The trader replied (on 05/11/2018)
Dear Melissa, many thanks for taking the time to a leave a lovely review of our services. I hope we can be of service to you for many more years to come. Warm regards everyone @ Tincknell Heating.
Chemical flush of heating system
Customer Service
Quality
Value
2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.
andrew Nicholas Posted on 15/10/2018 , work completed 15/10/2018
The trader replied (on 01/11/2018)
Thank you for your time in completing a kind review of our services Andrew. We appreciate your comments and I am pleased you are happy with the work carried out. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
First class.
Customer Service
Quality
Value
Prompt, efficient service. Friendly & left everything tidy & removed old tank. Couldn't fault this service. Excellent.
Francis, Somerset Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 05/04/2019)
Thank you Francis for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
New boiler and radiators
Customer Service
Quality
Value
Having purchased a property that needed the boiler updating I called Tincknell Heating on recommendation of a friend. I could not have been more pleased with their service and attention to detail.
Customer in Greater London Posted on 11/02/2019 , work completed 24/01/2019
The trader replied (on 26/02/2019)
Thank you for your time and comments in your review. We are always pleased to read them and I will be sure to pass them on. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kindest regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
Boiler repair. I was content with cost. Service was ultra prompt for which effort I was grateful. I am an old person needing heat in this home. Tincknell & Co responded with a same day visit and fix. Quite exceptional. The engineer was also first class.
Hugh, Avon Posted on 04/03/2019 , work completed 04/03/2019
The trader replied (on 02/04/2019)
Dear Hugh, many thanks for your time in completing a review. I am pleased to hear you had an exceptional experience with Tincknells. Should you require our services in the future please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Thoroughly professional attitude and workmanship - outstanding !
Customer Service
Quality
Value
Tincknells Heating engineer Keith Davey had visited previously as we had had problems with our oil heating system and he had recommended following up with alterations to our header tank pipework to correct things that were wrong. We were given a quotation and a date and time for the work to be carried out. Keith and apprentice engineer Harry Peters came on time on the appointed day and carried out the necessary procedures professionally and tidily and with minimal disruption to ourselves. They were both an absolute pleasure to deal with and we are delighted to have had this work done completely stress-free ! Thank you also to Nick Turner, Installation and Parts Manager for co-ordinating the project. We can say confidently that Tincknell Heating is an efficient, well-organised company that we would have no hesitation in recommending to prospective customers. Keith and Harry are a credit to themselves and to Tincknells !
Customer in Bath and North East Somerset Posted on 16/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Many thanks for you review. I am pleased to hear we were able to help. I will be sure to pass on your review to Nick, Keith and Harry. Your comments are highly appreciated and we greatly welcome your recommendation. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Complete heating system refit and conversion from electric to oil
Customer Service
Quality
Value
Have nothing but praise for this company. From start to finish they have been helpful, informative and completely professional. We required a complete heating system refit and conversion from electric to oil which meant moving out for 5 days. This is quite an upheaval for anyone but very traumatic for my mother who is 81. However, this company carried out pre-visits explained the whole process, their requirements prior to work starting, kept to time schedule and left the property clean and tidy. Honesty, you would not have know they had been there apart from the fact that the house was warm and there was a lovely bunch of flowers to boot. I cannot fault this companies workers or their work ethics and would highly recommend them to anyone.
Customer in Posted on 17/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Thank you for your time in completing a lovely review. Feedback from our services is always welcome and we appreciate the detailed review and comments. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I hope you have many years of trouble free use from your new boiler. Enjoy the flowers and should you require our services again please feel free to contact our Heating Services team on 01749 678828. Kindest regards from everyone at Tincknell Heating.