Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
On time, polite & thorough
Customer Service
Quality
Value
Replaced primary hoses which had broken down causing debris to gather around boiler & also had to replace heat exchanger plate. The work was carried out. The engineer was very efficient & polite, explaining everything as they along. Definitely recommend.
Patricia, Somerset Posted on 04/07/2019 , work completed 04/07/2019
The trader replied (on 30/07/2019)
Dear Patricia, thank you for taking the time to leave a lovely review of our services. Should you require our services in the future please feel free to contact our Heating Services department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Replaced our oil boiler
Customer Service
Quality
Value
I was really impressed, they were very polite and effiecent, they were brilliant. They even bought me a bunch of flowers to thank me for using them!
Diane, Somerset Posted on 31/12/2019 , work completed 31/12/2019
The trader replied (on 06/02/2020)
Dear Diane, thank you for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. We're glad you enjoyed the flowers! If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
New boiler installation
Customer Service
Quality
Value
I have been having my boiler serviced by Tincknells for years and Just had a replacement boiler fitted after the old one finally gave up. They have been extremely helpful from the original service guy to the sales team and organised a new one to be fitted very quickly. The guys arrived on time, were both very polite and had the new boiler installed in no time. Before they left they made sure I was happy with what they had done and ensured I had no questions unanswered. Would definitely recommend.
Customer in Somerset Posted on 03/02/2020 , work completed 03/02/2020
The trader replied (on 17/03/2020)
Many thanks for your kind review. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out. Should you require our services in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Professional, knowledgeable & reliable heating service
Customer Service
Quality
Value
Tincknells engineer arrived at the booked time, completed the service, left my kitchen (where my boiler is) clean and tidy, and left me with sensible and practical advice on minor maintenance needed to oil tank and flue. Very happy with the service!
Customer in Dorset Posted on 05/01/2022 , work completed 29/12/2021
The trader replied (on 06/01/2022)
Thank you for your review, we appreciate your comments and gladly welcome your recommendation. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from all the team at Tincknell Heating.
Excellent Oil Boiler Service
Customer Service
Quality
Value
Andy arrived on time and worked without interruption until the job was done. He is clearly an expert and we were very happy with his service. I noticed the boiler was running more quietly after he had finished.
Customer in Wiltshire Posted on 15/03/2022 , work completed 11/03/2022
The trader replied (on 16/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Great professional service
Customer Service
Quality
Value
We were really impressed with Tincknells in installing our new ooo boiler. They were on time, and completed the job in a thoroughly professional way and took time out to set up/demonstrate the new Nest thermostat system. The team were really helpful from start to finish. They even left a bouquet of flowers! We are delighted with our new boiler - it is more efficient and we’ll also save £17 a month on our boiler/service plan; effectively reducing the cost of the boiler by £1400 over the 7 year guarantee. Highly recommended!
Customer in Somerset Posted on 02/03/2022 , work completed 01/03/2022
The trader replied (on 03/03/2022)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our team all receive a copy. I am pleased you are delighted with your new boiler and we welcome your recommendation. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
annual service
Customer Service
Quality
Value
Staff friendly, Job completed. I have Used Tincknells for over 40 years. Aga and Boiler sorted quickly and with care.
Customer in Somerset Posted on 17/03/2022 , work completed 10/03/2022
The trader replied (on 24/03/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
V happy with the service.
Customer Service
Quality
Value
I'm v happy with the service. The engineer was friendly and went about his work in a pleasant manner. Can't fault any part of the call. I trust and have confidence in Tincknells Heating as a service provider.
Customer in Somerset Posted on 22/03/2022 , work completed 18/03/2022
The trader replied (on 24/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Boiler and Invented Cylinder Installation
Customer Service
Quality
Value
I have been using Tincknells for several years at my previous property where we had an oil fired central heating system. Tincknells did both the oil deliveries and the maintenance of the boiler and on both counts were always excellent. Consequently, on moving to a house with gas we had them replace an old boiler with a new gas system boiler and install an unvented hot water tank. On both counts they were excellent completing the work on time and always leaving everything nice and clean. Highly recommended!
Customer in Somerset Posted on 08/05/2022 , work completed 05/05/2022
The trader replied (on 10/05/2022)
Thank you so much for your fantastic review, we appreciate your lovely comments and I will make sure our team receive a copy. We welcome your recommendation and look forward to being of service to you again in future. If there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team. Kind regards from everyone at Tincknell Heating.
Fantastic response
Customer Service
Quality
Value
We were left with no oil moving into a new house. Tincknell supplied oil the next day, and the engineer visited immediately afterwards to get the boiler working. Couldn't have asked for a more efficient response and the work was done very quickly. I was also impressed about how knowledgeable the engineer was, and gave me a lot of helpful advice.
Customer in Somerset Posted on 10/05/2022 , work completed 05/05/2022
The trader replied (on 11/05/2022)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our engineer receives a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team. Best regards from everyone at Tincknell Heating.