Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
annual service
Customer Service
Quality
Value
Staff friendly, Job completed. I have Used Tincknells for over 40 years. Aga and Boiler sorted quickly and with care.
Customer in Somerset Posted on 17/03/2022 , work completed 10/03/2022
The trader replied (on 24/03/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
V happy with the service.
Customer Service
Quality
Value
I'm v happy with the service. The engineer was friendly and went about his work in a pleasant manner. Can't fault any part of the call. I trust and have confidence in Tincknells Heating as a service provider.
Customer in Somerset Posted on 22/03/2022 , work completed 18/03/2022
The trader replied (on 24/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Boiler and Invented Cylinder Installation
Customer Service
Quality
Value
I have been using Tincknells for several years at my previous property where we had an oil fired central heating system. Tincknells did both the oil deliveries and the maintenance of the boiler and on both counts were always excellent. Consequently, on moving to a house with gas we had them replace an old boiler with a new gas system boiler and install an unvented hot water tank. On both counts they were excellent completing the work on time and always leaving everything nice and clean. Highly recommended!
Customer in Somerset Posted on 08/05/2022 , work completed 05/05/2022
The trader replied (on 10/05/2022)
Thank you so much for your fantastic review, we appreciate your lovely comments and I will make sure our team receive a copy. We welcome your recommendation and look forward to being of service to you again in future. If there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team. Kind regards from everyone at Tincknell Heating.
Fantastic response
Customer Service
Quality
Value
We were left with no oil moving into a new house. Tincknell supplied oil the next day, and the engineer visited immediately afterwards to get the boiler working. Couldn't have asked for a more efficient response and the work was done very quickly. I was also impressed about how knowledgeable the engineer was, and gave me a lot of helpful advice.
Customer in Somerset Posted on 10/05/2022 , work completed 05/05/2022
The trader replied (on 11/05/2022)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our engineer receives a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team. Best regards from everyone at Tincknell Heating.
Installation of new oil tank and pipework
Customer Service
Quality
Value
During a routine repair of a faulty oil pump in the Oil Boiler it was spotted that there was a small oil leak in the pipe from the oil tank to the oil boiler. A subsequent visit to attempt to replace the 40year old sunken pipe buried under the garden and drive was not successful and "Plan B" was developed to resite a new tank to enable the new pipework to be more conveniently installed above ground from the tank to the boiler. Throughout the investigations and installation work, I was kept fully informed of the work to be done and the cost off this work. The engineers who carried out all the work were competent and friendly and I am delighted with the quality and tidiness of the final solution. I am also confident, having been a customer of Tincknells for many years, that any subsequent follow-up will be attended to in a timely manner.
Customer in North Somerset Posted on 13/06/2022 , work completed 13/06/2022
The trader replied (on 15/06/2022)
Thank you so much for the fantastic review and lovely comments. I will make sure our team receive a copy, I know they will really appreciate your positive feedback. I am really pleased to hear you had such a good experience with Tincknells. If there is anything else we can help with please feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great service from Tincknell Fuels engineer
Customer Service
Quality
Value
This is the third time we have had Tincknell Fuels Engineer to service our oil boiler. We are very pleased with the service we have had from the company and would recommend others to use them. We also have our oil from Tincknell and receive a very good service form them.
Customer in Gloucestershire Posted on 28/09/2022 , work completed 20/09/2022
The trader replied (on 11/10/2022)
Thank you so much for your review, we appreciate your kind comments, and I will make sure our engineer receives a copy. We look forward to being of service to you again in future and if there is anything we can help with in the meantime please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Excellent Best Buy Trader
Customer Service
Quality
Value
Tincknell Heating replaced our oil boiler in April and serviced our oil-burning AGA on 3 June 25. They arrived and completed the work on both occasions as previously arranged, and we were not disturbed while they carried out both jobs. The new Worcester Bosch boiler took 2 days to install and then commission. The 2 engineers were most proficient, advised us of what they were doing throughout, and were extremely helpful in instructing us in its operation. They positioned the boiler so that fitted cupboards were not overly displaced and carefully re-plastered where the exit flue passed through the outer wall. The job was carried out to our complete satisfaction, and having drained the system and refilled it, including some Furnox inhibitor, the whole system throughout the house has gone peacefully quiet at last; no bubbling or rumbles forever more, thank goodness. One engineer returned after 3 days to see if the system was working to our satisfaction and left all the necessary paperwork. The AGA was serviced and commissioned within 3 hours, and as always, the engineer did a very good job and left the area where he worked as spotless as it was before he arrived. Overall, we have always had very good service from Tincknell Heating, a company that prides itself in not only doing an excellent job but also in maintaining customer satisfaction. They may be a little more expensive than others but you can rely on a very good service and quality work that lasts the test of time.
Customer in Somerset Posted on 06/08/2025 , work completed 03/06/2025
New oil tank installation
Customer Service
Quality
Value
Tincknell Fuels were a tower of strength from the moment of the first oil tank leak to the completion of the new tank installation. I could not have coped without their guidance and brilliant work force!
Felicity, Avon Posted on 04/01/2017 , work completed 04/01/2017
The trader replied (on 11/01/2017)
Hi Felicity, many thanks for your very nice comments in your review. I am pleased we were able to help with your problem tank. If there is anything else we can help with in the future please feel free to contact me. Nick, Mike, Gary and all the team @ Tincknell Heating.
High quality heating engineers.
Customer Service
Quality
Value
Repairing a leak to a radiator. The response to the request for an engineer was excellent and the repair was carried out very efficiently
Which? Trusted Traders Consumer Posted on 18/01/2017 , work completed 18/01/2017
The trader replied (on 24/01/2017)
Thank you for your kind review and comments. I am glad we are able to help with your leak. We look forward to being of service to you in the future. Warm regards, Nick and the team - Tincknell Heating
My review
Customer Service
Quality
Value
Fast, efficient, helpful and professional.
Lyn, Avon Posted on 24/01/2017 , work completed 24/01/2017
The trader replied (on 10/02/2017)
Thank you for your kind review. If we can help with any other heating related problems you may have please phone our dedicated team on 01749 678828. Warm regards, All the team @ Tincknell Heating.