Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Thorough and prompt.
Customer Service
Quality
Value
Thorough and prompt. Immediate attention given to boiler breakdown, which occurred late Friday, repairs undertaken Saturday AM. Both engineers pleasant and helpful - explained everything they were doing. Conscientious and efficient service, including office staff who answered phone and kept me informed.
Christine, Avon Posted on 11/02/2017 , work completed 11/02/2017
The trader replied (on 22/02/2017)
Hi Christine many thanks for such a great review of our services. We pride ourselves in offering our customers a first class service from start to finish. I hope we can be of service to you again in the future. Warm regards from Nick and all the team @ Tincknell Heating.
Excellent job all round - five stars.
Customer Service
Quality
Value
Total heating system replacement: rapid initial inspection and advice. Installation far quicker than anticipated. Excellent workmanship throughout. Excellent engineers who were courteous, thoughtful, and a pleasure to have around. I can find no fault at all! The whole experience was highly satisfactory. I only wish all contractors were as good as this!
Barry, Avon Posted on 01/02/2017 , work completed 01/02/2017
The trader replied (on 23/02/2017)
Hi Barry, Thank you for your informative and complimentary review. We pride ourselves in offering a first class service to all of our customers and I am very grateful for your comments and pleased you were happy with the work carried out. I will pass on your thanks to my installation team. Please contact us should you require our assistance in the future on 01749 678828. Warm regards from Nick and the team @ Tincknell Heating.
Professional job.
Customer Service
Quality
Value
The Tincknell team arrived promptly. They drained and changed my oil tank quickly and professionally with no mess. A friendly bunch. Tincknell also serviced my boiler and so I will be using them again.
Jill, Dorset Posted on 27/03/2017 , work completed 27/03/2017
The trader replied (on 06/04/2017)
Hi Jill, Feedback from our services is always welcome and we appreciate the detailed review and your kind comments. We look forward to servicing your boiler for many years to come. If you require any help with your boiler, oil tank or heating system please phone our dedicated heating services team on 01749 678828 and we will be only too happy to help. With warm regards, Nick, Mike, Gary, Gerald and all the team @ Tincknell Heating.
Very professional work
Customer Service
Quality
Value
This whole experience was efficiently managed from both the administration and practical fitting of the boiler. The two engineers were very punctual and very friendly and made every effort to cause as little inconvenience as possible. They cleaned up after themselves very thoroughly even after the first day when they were returning the next day. Pleasant experience all round. Engineers Ollie and Jamie.
Margaret, Avon Posted on 05/05/2017 , work completed 05/05/2017
The trader replied (on 23/05/2017)
Thank you very much for your review Margaret, it's great to receive such positive feedback for all aspects of the work carried out. Please don't hesitate to contact our heating services team if you need anything in the future. Warm regards, Nick, Jamie, Ollie and all the team @ Tincknell Heating 01749 678828.
First class helpful service
Customer Service
Quality
Value
Having negligently run out of oil over the weekend, called Tincknell first thing in morning. Tanker diverted, oil tank filled, engineer despatched to re-light boiler - all within a few hours. Delighted with this standard of service.
David, Dorset Posted on 18/04/2017 , work completed 18/04/2017
The trader replied (on 23/05/2017)
Hi David, thank you so much for your review, we're really pleased to hear about the service you received from our fuel delivery depot and our engineer. Please don't hesitate to contact us in the future. From all of the team at Tincknell Heating, 01749 678828.
My review
Customer Service
Quality
Value
Lee always does an excellent job.
Brenda, Somerset Posted on 15/05/2017 , work completed 15/05/2017
The trader replied (on 23/05/2017)
Thank you for your review Brenda, we're pleased to hear that you're happy with Lee's work. If we can be of service in the future please feel free to contact our heating services team on 01749 678828. Warm regards, Tincknell Heating.
Boiler repair
Customer Service
Quality
Value
Fantastic customer service from receptionist, booking in clerk and engineer. Boiler fixed within 4 hours of reporting its failure. Engineer Lee.
Gill, Somerset Posted on 28/04/2017 , work completed 28/04/2017
The trader replied (on 11/05/2017)
Hi Gill, thank you for your order, I am glad you are happy with our speedy service and repairs to your boiler. Always nice to receive a great review from a new customer. We hope we can help with any of your requirements in the future. Please feel free to contact our dedicated heating service team on 01749 678828 for service. Warm regards, Nick, Sam, Lee and all the team @ Tincknell Heating.
Excellent support
Customer Service
Quality
Value
A job well done, over and above expectation. Very informative engineers.
Ian, Dorset Posted on 26/07/2017 , work completed 26/07/2017
The trader replied (on 26/08/2017)
Hi Ian, Many thanks for your time and kind comments in your review. We are glad our engineers could help you and provided you the service you expect. Warm regards from Nick and the team @ Tincknell Heating tel no. 01749 678828.
Professional and competent.
Customer Service
Quality
Value
I could not fault their professional attitude and workmanship. All staff were polite and unobtrusive - highly recommended. The boiler was fitted by Lee, Jamie and Ollie.
William, Avon Posted on 22/08/2017 , work completed 22/08/2017
The trader replied (on 08/09/2017)
Dear William, Many thanks for the time completing a review of our boiler installation service. I am pleased you were happy with the service provided by our staff and importantly Lee, Jamie and Ollie. If we can be of service in the future please feel free to contact us on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Fantastic
Customer Service
Quality
Value
Highly professional, fine attention to detail, kept informed from quotation to completion & all on time. Overwhelmed by bouquet of flowers next day! Recommending to everyone.
Susan, Somerset Posted on 18/09/2017 , work completed 18/09/2017
The trader replied (on 03/11/2017)
Hi Susan, thank you for the time in completing a review of our services. I am so pleased you are happy with the work completed and welcome recommendation of our services. Please feel free to contact me in the future if you need our services on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.