Tincknell Heating

Our 25 year old oil-fired boiler developed a water leak on 11th May and after contacting Tincknell Heating, an engineer arrived a few hours later. He confirmed what I expected; that the boiler was finally unrepairable. Tincknells then sent one of their installers the following day (12th May) to carry out a survey for a new boiler, emailed a competitive quote the same day, and confirmed that they could install a new oil-fired boiler and balanced flue the following Saturday (16th May). We agreed to the installation and everything was back up and running by 3pm on the Saturday. Considering that this was at the time of a coronavirus pandemic 'lockdown', I consider this level of customer service exceptional. Throughout the 6 day period, Nick Turner, the Installation Manager, kept me fully informed of progress and checked that we were happy with everything after the installation. We have dealt with Tincknells for over 20 years (oil deliveries, boiler servicing, oil tank installation and now a new boiler) and have always found them to be good value for money and provide excellent, prompt and reliable customer service; they have our strongest recommendation.

Due to Covid 19 our regular Aga service date had to be cancelled. However as lockdown eased Tincknells contacted us to rearrange a new service date if we wished to proceed. We were told exactly what to expect and sent a follow up email to confirm the arrangements and requirements. On the day the Engineer arrived at the expected time, carried out the work diligently and explained all that he had done after first establishing whether or not there were any specific issues or problems that we needed him to address. He tided up after himself and ensured that all was in order before leaving the site. Everyone involved in the cancellation, rescheduling and carrying out the Service was professional, courteous, friendly and apologetic for the delay which was clearly unavoidable and beyond the Company's control. Can't fault any aspect.

Our oil boiler was installed and is maintained by tincknell heating. Boiler fitted 4 years ago and regularly serviced,always carried out efficiently clean and tidy.not a single problem todate very pleased with the service they provide, would not hesitate to recommend them.

Lee and Liam did an excellent job. They were very polite, very tidy. They managed to fit some extra radiators for me. Which surprised me with the lock down and managing to get radiators. It was a job well done. Thank you for the flowers and l would highly recommend Tincknell for great service. Lee and Liam know their jobs and are very good at it.

The Tincknell engineer arrived on time and carried out a thorough service; he was helpful and friendly. Excellent service and I will use Tincknells again.

After moving into our new home in early January, we discovered an existing issue with our oil tank which prevented oil delivery. The response to our issue from Tincknells was nothing short of incredible. The support, communication, level of service and general guidance through being new to oil was second to none and without their help and support the initial stress and challenge would of felt much worse. They supported our resolution quickly, pulling out all the stops to support me and my family for which I'm massively grateful and appreciative. The team from Nick and Neil, the installers and the drivers have been 1st class throughout and an absolute to credit to their business. I'll be using Nick, Neil and the team ongoing now and would recommend them without hesitation.

Heating controls replaced with no mess and no fuss. A nice warm house again! Very happy!