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Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Exceptional Service
Customer Service
Quality
Value
Exceptional service from the parts manager Nick Turner to the fitters Ollie, Liam, Harry and Jamie. Between them the knowledge they had was outstanding on what was a very difficult job. Thank you all.
Jane, Somerset Posted on 23/01/2018 , work completed 23/01/2018
Recommended
The trader replied (on 15/03/2018)
Thank you Jane for your complimentary review. It is always a pleasure knowing we have been able to help, should you require our services again please do not hesitate to contact our heating services department on 01749 678828. I will make sure your thanks and review is passed onto Nick, Ollie, Liam, Harry and Jamie. Warm regards everyone @ Tincknell heating.
My review
Customer Service
Quality
Value
Excellent. They attended quickly when our old oil tank was found to be leaking, were imaginative and helpful in working at a solution, and booked us in only a few days later. The work on site was completed neatly, on time and pleasantly.
Anthony, Somerset Posted on 25/01/2018 , work completed 25/01/2018
Recommended
The trader replied (on 16/03/2018)
Hi Anthony, many thanks for your time and kind comments in your review. I am glad we were able to help with your leak. We look forward to being of service to you in the future. Warm regards everyone @ Tincknell heating.
Superb service
Customer Service
Quality
Value
Replacement boiler from free standing to wall mounted. Keith, the engineer who did the initial survey, was knowledgeable and experienced. He clearly understood the complexity of the task. The quote arrived in a couple of days - the most detailed quote we have ever seen. A slight query - emailed, was answered by phone within 10 minutes. Keith, Lee, Harry were highly skilled. Very efficient and worked hard. Every detail was discussed with us first. No detail was overlooked. We are very pleased with the end result.
C, Somerset Posted on 17/05/2018 , work completed 17/05/2018
Recommended
The trader replied (on 01/06/2018)
Hello C, Thank you for taking the time to complete a very informative and lovely review of our services installing your new boiler. I will make sure your thanks are passed onto our installation team. We are pleased we met your expectations and thank you again for the order. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from Keith, Lee, Harry and all the team @ Tincknell Heating.
Boiler Installation/Replacement
Customer Service
Quality
Value
Most impressed with fast efficient service and professional standard of work. Great set of guys (Ollie,Liam,Keith, Liam & Jamie). Would have no hesitation in recommending their services.
Dennis M, Somerset Posted on 04/06/2018 , work completed 04/06/2018
Recommended
The trader replied (on 08/06/2018)
Dear Dennis, Many thanks for your time completing a review of our installation of your new boiler. I am glad you were happy with our installation team. Please feel free to contact us again should you need our services on 01749 678828. Warm regards from Ollie, Liam, Keith, Liam, Jamie and all the team @ Tincknell Heating.
Fantastic service
Customer Service
Quality
Value
I couldn't recommend Tinknells more. Useful, friendly advice at the consultation stage. Efficient, tidy installation of a heating system. The team were so friendly too. I'd highly recommend them.
Claire, Somerset Posted on 28/06/2018 , work completed 28/06/2018
Recommended
The trader replied (on 03/07/2018)
Hi Claire, many thanks for your time and your lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.
Very good service
Customer Service
Quality
Value
The engineers arrived promptly at the arranged time. They were polite and professional. The work was completed to the high standard that I was expecting. All I needed to know was explained to me.
Shirley, Somerset Posted on 27/06/2018 , work completed 27/06/2018
Recommended
The trader replied (on 05/07/2018)
Thank you Shirley for your kind comments in your review. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Happy customers
Customer Service
Quality
Value
Very impressed, minimum disruption, quick and efficient and considerate, friendly team. Really pleased with new boiler.
Cheryl, Somerset Posted on 19/07/2018 , work completed 19/07/2018
Recommended
The trader replied (on 19/09/2018)
Dear Cheryl, thank your for kind words in your review. I am happy to hear you are pleased with your new boiler. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kind regards from everyone @ Tincknell Heating.
Excellent
Customer Service
Quality
Value
Superb friendly service. Prompt with attention to detail. Very impressed all round.
Francis, Somerset Posted on 14/08/2018 , work completed 14/08/2018
Recommended
The trader replied (on 04/09/2018)
Dear Francis, thank you for your time and lovely comments in your review. We are always pleased to read them and I will make sure to pass them on. Please do not hesitate to contact us if you need us in the future on 01749 678828. Best regards from everyone @ Tincknell Heating.
Job well done
Customer Service
Quality
Value
Tincknells were very professional in dealing with our new boiler. Job done to time and cost, and now all radiators function correctly.
David, Avon Posted on 02/08/2018 , work completed 02/08/2018
Recommended
The trader replied (on 16/08/2018)
Dear David, many thanks for your time in completing a review. I am pleased to hear you are happy with the work carried out. If we can be of service again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Highly recommended
Customer Service
Quality
Value
I recently needed to have a new boiler installed, which at the time seemed like a major job. However, I need not have worried. Everyone I spoke to at Tincknell’s was polite, friendly, helpful and knowledgeable. Nothing seemed to be too much trouble, I was not rushed into making any decisions, and communication to and fro during this time was always reliable and courteous. Once I had made my decisions, my new boiler was fitted promptly and efficiently. The team left my home just as they found it (except a lot warmer!) and I have no hesitation in recommending them to others. Thank you, Tincknell’s, for a job very well done.
Debbie Posted on 02/11/2018 , work completed 02/11/2018
Recommended
The trader replied (on 23/11/2018)
Dear Debbie, thank you very much for your fantastic review of our services. We appreciate your comments and highly welcome your recommendation. I will make sure our installation team receive a copy of your review. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.