Tincknell Heating

Arrived on time, full service carried out without any interruptions or questions to us. Everything left neat and tidy (as it was before he started) and boiler running well. As usual excellent service.

We have used Tincknell's for the past twenty years to service our ancient oil-fired AGA and our oil-fired boiler. We have also had them replace a radiator and install a new oil tank. Although they quoted for a new boiler, when the old one reached the end of its life, we chose a cheaper quote from a sole trader, which was not installed to the same standards Tincknell provides. We regret that. If there is an AGA or boiler breakdown, or post-service glitch, they send someone to fix it promptly. Their engineers are friendly and knowledgeable, and work cleanly and efficiently. They arrive when scheduled and deliver to price quoted. You can speak to a real person when you telephone, not a long recorded message. The person you speak to is always helpful. This local firm delivers reliable and high quality service and a personal touch. Although their rates are not cheap, you pay for quality. They have been in the heating business since 1925 - so they ensure that their engineers know their stuff. Not a cowboy amongst them! We have only once visited the store in Wells, so cannot rate their retail services.

From us contacting Tincknells to quote for a replacement boiler to the actual installation it was customer service at its best. Something we have grown not to expect! The quote pack was detailed and comprehensive, the communication with the installation manager to agree dates etc. prompt and clear. The plan was itemised with timings and names of the people I should expect and when....and they did just that. The on-site engineers were respectful of being in our home and very professional - not to mention personable! I am hopeful the boiler will live up to the installation.

Very efficient, polite and professional. Cannot fault them in any way whatsoever. 100% recommend.

Tincknell Heating were wonderful. They fitted our new gas fire and surround. Right from the start they were professional and helpful in advising as to what suitable gas fires/surrounds etc. would work for us and once we had picked our preference, and a price for the whole job was established, all was ordered and a date was fixed for installation. The day arrived and all went well. Great care was taken throughout the job and once the fire and surround were insitu, a tidy up was undertaken. We really can’t speak highly enough of the whole experience.

It was good to use a local company especially who employ good service engineers. Mike who attended my boiler service I have known for years and is a great engineer. You get a good annual service which was the case here. I have a platinum service contract for peace of mind.

Today Gary and Matty from Tincknell Fuels Wells replaced our oil tank with a new one. They prepared the groundwork; emptied the old tank and installed a new one. Refilled new one. They knew we had to get back to work so arrived early, worked twice as hard to finish early too. The lads were a credit to Tincknells; polite, tidy and engaging. The standard of work was exemplary and the icing on the cake was the beautiful bouquet given by Tincknell as a “thank you” for the installation. We are thrilled and will be recommending to all and sundry!!

Our engineer arrrived on time and completed the servicing of the boiler swiftly and competently. Ours is a good old Trianco boiler that “experts” say should be replaced with a combi one. All of our engineers know better!

This visit was a standard half yearly service and inspection of our oil fired Aga. We saw our usual engineer who more often than not services our Aga and Worcester Bosch central heating boiler. He arrived within the promised time frame and the work was carried out with his usual expertise and efficiency. As always he took great care to leave everywhere clean and tidy and was cheery and friendly throughout. A job well done with minimal fuss and inconvenience.