Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Replace Gas Boiler
Customer Service
Quality
Value
I have used Tincknells Heating for a number of years. They have proved to be reliable with a well trained workforce that do jobs to time and well. This replacement proved the same. A housecall to provide an estimate was undetaken , checks on heating requirements and an estimate of cost were all done very efficiently. On installation day, the team arrived exactly on time. Two very pleasant engineers who unerdtook the work well and left everything clean and tidy. Simply and excellent job!
Customer in Somerset Posted on 15/11/2023 , work completed 13/11/2023
The trader replied (on 18/11/2023)
Thank you so much for your kind review. We're so pleased the team did such a great job, and we look forward to maintaining your new boiler for years to come! If you need us for anything else please just give us a call on 01749 678828. With warm wishes from everyone at Tincknell Heating.
Always excellent
Customer Service
Quality
Value
Great work from Tincknells, with whom I am on the platinum plan for servicing my heating system. They have real expertise and are strong on both diagnosing and resolving any issues. Value for money excellent, and they are friendly, reliable and clear in communication. They are a pleasure to deal with in every way.
Customer in Bristol City Posted on 06/05/2025 , work completed 17/04/2025
The trader replied (on 13/05/2025)
Wow, thank you so much for such a lovely review! We're so pleased the team have been able to help you out and we can't wait to keep offering you the same standard of service going forwards! With thanks from all of us at Tincknell Heating
Excellent Service
Customer Service
Quality
Value
My elderly boiler broke down last night. I contacted Tincknells this morning. pointing out that the oil level in my tank was very low - it could possibly be my fault. Nick at Tincknells said he would call me back in 20 minutes with an appointment time, which he did, but if the failure was due to lack of oil I would be charged for the unnecessary call out - feeling the chill, I agreed. The engineer called me at about 2.30pm and was soon at work on my boiler. Within about 30 minutes he had changed the motor and waved me a cheery good-bye. They could have treated me as a fool, but they were polite, friendly and efficient and did an excellent job. As I write this, I am toastie warm, and grateful.
Customer in Posted on 27/02/2025 , work completed 27/02/2025
The trader replied (on 23/04/2025)
Thank you for your review, we're all so pleased we were able to help get your boiler back up and running. We've passed your thanks onto Nick especially, and hope you will feel comfortable calling us again if you need help with your heating in the future - even if your oil tank runs dry! With thanks from all of us at Tincknell Heating
Our Annual Service today by reliable Tincknell's
Customer Service
Quality
Value
We had our boiler serviced today by Fin and just wanted to say that as usual we were very pleased with the professional service we have come to expect from Tincknell's. Fin is a very pleasant and polite young man and a credit to your company. Thank you Tincknell's, Kind Regards, Ruth & John Wearxx
Customer in Bath and North East Somerset Posted on 04/04/2024 , work completed 04/04/2024
The trader replied (on 17/04/2024)
Thank you for your wonderful comments about Fin! We know he works so hard for our customers and it's so reassuring to see this confirmed by your review. We've let him know what a great job he's done and he looks forward to seeing you again for next year's service! Thanks again from all of us at Tincknell Heating
Worcester Installation
Customer Service
Quality
Value
When our trusty old boiler broke the day after getting back from out holiday I rang Tincknells, who were just fabulous from the moment I spoke to the lovely lady on the phone. Nick phoned and a date for a new boiler was arranged. On installation day, Liam and Matt arrived on time and off they went. The day was unstressful, and fun. They worked really hard, left no mess and Liam explained how everything worked. Matt is just finishing his 4 year training and was watched by two really nice men from a local college. I'm going to take out the system care plan and I can't praise Liam and Matt enough. Before they went I was given a beautiful bouquet of flowers. A fabulous experience. I would recommend this company.
Customer in Somerset Posted on 22/09/2024 , work completed 20/09/2024
The trader replied (on 24/09/2024)
Wow, what a fantastic review! Thank you so much for taking the time to leave it, we really appreciate hearing about our customer's experiences and especially love praise for our hard-working install team. We're so pleased you had such a great experience with Liam and Matt, and we look forward to taking care of your boiler for many years to come. If there's anything at all we can help you with please don't hesitate to call us again on 01749 678828. With thanks from the whole team at Tincknell Heating
ASHP Install
Customer Service
Quality
Value
Lee and his team installed a Vaillant aroTherm Plus 7kW air source heat pump and Vaillant DHW cylinder to replace an aged gas boiler, under the BUS scheme. From the initial heat loss survey to the end of the installation, we had excellent service. The team were polite, knowledgeable and completed the job within the expected time. They left the house tidy, explained how the system worked and all questions were answered satisfactorily.
Customer in Somerset Posted on 21/07/2025 , work completed 14/07/2025
The trader replied (on 23/07/2025)
We're so pleased Lee and the team did such a great job for you! We hope your new heat pump keeps you warm and toastie for many winters to come and in the meantime if you have any questions or queries at all please don't hesitate to contact us again. With warm regards, all of us at Tincknell Heating
Efficient & professional
Customer Service
Quality
Value
Arrived at due time, friendly, pleasant and polite, worked efficiently, discounted price as took shorter time than quoted for, left property clean and tidy.
Fiona, Avon Posted on 20/07/2018 , work completed 20/07/2018
The trader replied (on 07/08/2018)
Dear Fiona, thank you for your time and lovely comments in your review. We are always pleased to read them and I will be sure to pass them on. Should you require our services in the future please feel free to contact us on 01749 678828. Warm regards from all the team @ Tincknell Heating.
Punctual, professional, cheerful & polite
Customer Service
Quality
Value
I have used this company for 32 years for oil supply and found them reliable and fair. Eighteen months ago they supplied/installed a new domestic boiler and yesterday similarly a new oil tank. Whilst fairly expensive, all work was carried out punctually, professionally by cheerful and polite workmen who knew their stuff!
M, Somerset Posted on 05/09/2018 , work completed 05/09/2018
The trader replied (on 02/10/2018)
Many thanks for your review M. I am pleased you are happy with your boiler and tank installations. I will make sure to pass on your review to our installation team, I know they will appreciate your lovely comments and feedback. Should you require our services in the future our heating services team can be contacted on 01749 678828. Best regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Great couple of engineers who were competent, accommodating and respectful . Happy to recommend and loved the flowers!
Lucy, Somerset Posted on 17/08/2018 , work completed 17/08/2018
The trader replied (on 02/10/2018)
Dear Lucy, thank you for your time in completing a review. I am pleased to hear you had such a great experience with Tincknells. We welcome your recommendation and we are glad you enjoyed the flowers. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Recommend
Customer Service
Quality
Value
Great service, prompt, tidy and took time to explain process, warranty and user instructions. Would recommend.
Jarrod, Somerset Posted on 28/03/2019 , work completed 28/03/2019
The trader replied (on 16/04/2019)
Dear Jarrod, many thanks for your time and kind review. We appreciate your comments and welcome your recommendation. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.