Endorsed by Which?

Tincknell Heating

4.9

420 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
420 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Excellent service
Customer Service
Quality
Value
The service we received from start to finish was excellent, we received a prompt quote and were advised of the date work to be carried out. We were kept informed at all stages, the engineer did a good, clean job and interacted well with the client (my 85 year old mother). As the job was carried out quicker than the estimated time we were advised that the cost would be cheaper than that quoted. Amazing! Well done Tincknell.
Christina, Somerset Posted on 29/11/2016 , work completed 29/11/2016
The trader replied (on 22/12/2016)
Thank you Christina for your kind comments and review. I am glad we were resolve your mothers plumbing problem. I hope we can be of service in future. Merry Christmas and a Happy new Year. Warm regards, Nick and the team @ Tincknell Heating.
Professional, polite and tidy!
Customer Service
Quality
Value
I have been very pleased by the service I have had from Tincknell Heating, from the first phone call about a boiler breakdown, to the replacement of the system. I have had prompt, courteous and very helpful responses. Ollie and Jamie were excellent and a credit to their company. Thank you.
Nick, Wiltshire Posted on 13/01/2017 , work completed 13/01/2017
The trader replied (on 25/01/2017)
Thank you Nick for your informative review and comments. We are very happy we were able to help with your new system. If we can be of service in the future please feel free to contact me on our Heating services tel no. 01749 678828. Warm regards, Jamie, Ollie, Nick and the team @ Tincknell Heating.
Thank you for an excellent job
Customer Service
Quality
Value
I am so impressed. Our old boiler broke down 1 week before Christmas. Lee Tidball was so professional. he gave a clear quote and installed the boiler with no fuss. Thank you.
Linda, Somerset Posted on 17/12/2016 , work completed 17/12/2016
The trader replied (on 05/01/2017)
Hi Linda, Thank you for your kind comments and review. Lee and Ollie were very pleased we could help with your boiler replacement. If we can be of service in the future please feel free to contact us. Many thanks, Lee, Ollie, Nick and the team @ Tincknell Heating.
New boiler installation
Customer Service
Quality
Value
Had new boiler fitted. Excellent service .... always polite, considerate and reliable. Good price with excellent after sales care. Cannot recommend this company enough!
Which? Trusted Traders Consumer Posted on 11/01/2016 , work completed 11/01/2016
The trader replied (on 31/01/2017)
Thank you for your time in completing the review and also for your lovely comments. I am pleased we were able to help with the installation of your new boiler, and hope we can be of service to you in the future. Please feel free to contact our dedicated team on 01749 678828 if we can help. Warm regards, Nick and everyone @ Tincknell Heating.
Great service
Customer Service
Quality
Value
Prompt professional and empathetic service. A company who demonstrate superb customer service.
Martin, Avon Posted on 09/02/2017 , work completed 09/02/2017
The trader replied (on 22/02/2017)
Hi Martin, What a nice review - thank you very much. We strive to offer our customers a first class professional service in whatever services we provide. I am glad you are pleased with your experience and look forward to helping you again in the future. Warm regards from Nick and all the team @ Tincknell Heating
Lee lights my fire
Customer Service
Quality
Value
Tincknell's had an engineer at my house within a hour of me calling. I have always found the customer service to be excellent and the work is carried out very efficiently.
Susan, Somerset Posted on 25/02/2017 , work completed 25/02/2017
The trader replied (on 03/03/2017)
Hi Susan, Thank you for your review and comments. We are glad we were able to help with your problem and am very pleased you are happy with the service provided by Lee. I hope we can be of service to you again in the future. Warm regards, Nick, Lee and all the team @ Tincknell Heating.
Excellent job done.
Customer Service
Quality
Value
Response so far with new insulation, and of functioning, is excellent.
Michael, Avon Posted on 20/02/2017 , work completed 20/02/2017
The trader replied (on 03/03/2017)
Hi Michael, thank you for your time in completing a review of our services. We hope to be of service to you again in the future. Please feel free to contact Tincknell Heating on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Prompt and professional
Jasmine, Somerset Posted on 15/03/2017 , work completed 15/03/2017
The trader replied (on 24/03/2017)
Hi Jasmine, Thank you for your time in completing a review of our services. If we can be of service in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Excellent work
Customer Service
Quality
Value
Excellent work, punctual. Extremely pleasant team.
Olga, Somerset Posted on 28/03/2017 , work completed 28/03/2017
The trader replied (on 06/04/2017)
Hi Olga, Thank you for your kind comments and time completing a review of our services. My installation team, James and Lee will be very happy you are pleased with the work carried out. I hope we can be of service to you in the future. Please feel free to contact our heating department on 01749 678828 if you need our help. Warm regards from Nick, James, Lee and all the team @ Tincknell Heating.
Oil to gas combi boiler swap
Customer Service
Quality
Value
The service received from Tincknell's was excellent from start to finish, our boiler quotation and installation was dealt with promptly. The engineers were professional, efficient and done a brilliant job. Thank you Nick, Lee and Ollie
Rebecca Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 16/04/2017)
Hi Rebecca, thank you for your kind comments and review of our services. I will pass on your thanks to our hardworking team and look forward to looking after your new boiler for many years to come. If you have any questions or you need our help please feel free to contact our dedicated heating services department on 01749 678828. Many thanks for the order and warm regards from Lee, Ollie, Nick and all the team at Tincknell Heating.