Endorsed by Which?

Tincknell Heating

4.9

423 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
423 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Fantastic response
Customer Service
Quality
Value
We were left with no oil moving into a new house. Tincknell supplied oil the next day, and the engineer visited immediately afterwards to get the boiler working. Couldn't have asked for a more efficient response and the work was done very quickly. I was also impressed about how knowledgeable the engineer was, and gave me a lot of helpful advice.
Customer in Somerset Posted on 10/05/2022 , work completed 05/05/2022
The trader replied (on 11/05/2022)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our engineer receives a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team. Best regards from everyone at Tincknell Heating.
annual service
Customer Service
Quality
Value
Staff friendly, Job completed. I have Used Tincknells for over 40 years. Aga and Boiler sorted quickly and with care.
Customer in Somerset Posted on 17/03/2022 , work completed 10/03/2022
The trader replied (on 24/03/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
V happy with the service.
Customer Service
Quality
Value
I'm v happy with the service. The engineer was friendly and went about his work in a pleasant manner. Can't fault any part of the call. I trust and have confidence in Tincknells Heating as a service provider.
Customer in Somerset Posted on 22/03/2022 , work completed 18/03/2022
The trader replied (on 24/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Great service from Tincknell Fuels engineer
Customer Service
Quality
Value
This is the third time we have had Tincknell Fuels Engineer to service our oil boiler. We are very pleased with the service we have had from the company and would recommend others to use them. We also have our oil from Tincknell and receive a very good service form them.
Customer in Gloucestershire Posted on 28/09/2022 , work completed 20/09/2022
The trader replied (on 11/10/2022)
Thank you so much for your review, we appreciate your kind comments, and I will make sure our engineer receives a copy. We look forward to being of service to you again in future and if there is anything we can help with in the meantime please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Boiler Service
Customer Service
Quality
Value
Excellent work and really nice guy. Have used this company for many years and always good service. Staff always helpful
Customer in North Somerset Posted on 08/10/2022 , work completed 30/09/2022
The trader replied (on 11/10/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
Excellent service
Customer Service
Quality
Value
I have traded with this company since 1984. They have never let me down either for servicing or oil delivery. Their staff are efficient , reliable and friendly. What's not to like. 5***** Thoroughly recommended.
Customer in South Gloucestershire Posted on 08/06/2023 , work completed 31/05/2023
The trader replied (on 19/06/2023)
Thank you very much for the fantastic review, we really appreciate your kind comments. We look forward to continuing our services for you for many more years to come. Best regards from everyone at Tincknell Heating.
Annual service
Customer Service
Quality
Value
Tincknells have installed and serviced my boilers for over 20 years. They have always given me great service. The engineers are always on time, thorough and tidy. A reliable local company who always give efficient and reasonably priced service.
Customer in Somerset Posted on 15/08/2024 , work completed 29/07/2024
The trader replied (on 19/08/2024)
Thank you so much for sticking with us for such a long time, were thrilled to have been able to keep your heating in top condition for so many years! We're sure you already know, but if you need any help from us you can reach us on 01749 678828. With many thanks from off of us at Tincknell Heating
Very Professional
Customer Service
Quality
Value
Tincknell have been carrying out our annual boiler service for more than 20 years. During that time they have also replaced the boiler. All the engineers we have met during this time have been very professional and friendly. The young man that carried out the recent service was friendly, a good communicator and a credit to the company.
Customer in Bath and North East Somerset Posted on 16/08/2024 , work completed 17/07/2024
The trader replied (on 23/08/2024)
Thank you so much for your lovely review, we're so pleased to have been able to take care of all your heating needs for so long. We look forward to continuing this great service for another 20 years or more! If there's anything at all we can help you with please call us on 01749 678828. With thanks from all of us at Tincknell Heating.
Another Great Service
Customer Service
Quality
Value
As always Gerald arrived promptly, was pleasant and chatty, but got on with the job of servicing our Rayburn straight away. We only use the hot water side of the Rayburn, we do not use the cooker, so Gerald negotiated with the office to get a discount on our bill due to the reduced work required. All was completed in a fair and professional manner. I highly recommend Tincknell Heating for the prompt reliability and fairness of pricing.
Customer in Somerset Posted on 22/08/2024 , work completed 12/08/2024
The trader replied (on 09/09/2024)
What a lovely review, thank you so much for taking the time to write it. We're so pleased you were happy with Gerald's service, and with the final total. We always aim to be as fair as possible with our pricing so it's great Gerald was able to facilitate the reduced fee for you. If there's anything else we can help you with please don't hesitate to contact us on 01749 678828.
Excellent job done
Customer Service
Quality
Value
The team from Tincknell Heating did an excellent job for us removing an old Rayburn and putting in a new condenser boiler. They were neat, efficient, friendly and kept us up-to-date on the work as it progressed. I don't normally give 5 star reviews as I feel they are handed out too easily but feel that this is definitely an exception. Thank you
Customer in Posted on 21/10/2024 , work completed 09/10/2024
The trader replied (on 22/10/2024)
Thank you so much for the review and for the five stars, we truly appreciate it. Please be assured that your comments have been shared with the team so they know what an exceptional team they are. We'll be in touch again when your new boiler's first service is due, but if there's anything we an help with in the meantime please give us a call on 01749 678828. With thanks from all of us at Tincknell Heating
Above and beyond
Customer Service
Quality
Value
I can't praise Tincknell Heating enough. Although they are just my heating oil suppliers I needed their advice re my double skin tank as over the years rain water had built up between the two skins, the tank bund. This is a known fault with the lid on this particular tank, which I hasten to add, they did not install. The bund was emptied today of 400 litres of water. The two on site engineers then took the time to cover the lid with with some pond liner I had and security with a bungee cord.
Customer in Wiltshire Posted on 20/06/2024 , work completed 20/06/2024
The trader replied (on 26/06/2024)
Thank you so much for your review, we're so pleased our tank team Mike and Gary were able to help with your oil tank. Of course if there is anything else we can help with at all, please do not hesitate to contact us again on 01749 678828. With thanks from all of us at Tincknell Heating.
Boiler replacement
Customer Service
Quality
Value
December 2024 storm damage rendered our old Hoval boiler inoperative. Tincknells had serviced the boiler and Aga for 35 years so on 9th December we asked them for a quote. With help from Nick Turner we approached insurers on 11th, which started a long dialogue querying various aspects of the project. Lee, the head man for the project, dealt with them too, pointing out why we could not repair the Hoval (no genuine Hoval spares were available for our out of date model, any substitutes would be deemed a ‘modification’) and why we needed a hot water cylinder as well as a boiler (the Hoval had been an integrated system, not separate). The estimate was finally agreed with insurers on 19th December. Scaffolding was erected on 20th. The old Hoval was removed after Christmas on 27th by Lee and Olly with a full crew of Tincknells workers. It was a tricky job as the boiler room is in the cellar down a flight of worn stone steps. Lee and Olly returned on 30th and 31st to install the new system so we had heat and hot water just in time for New Year’s Eve! The work was done with minimum disruption, very tidily and everyone involved was efficient, reliable, tidy and polite. There was a problem with the old circulation pump but that was resolved on 2nd January, the day we reported it. We are delighted with how the project was handled and would highly recommend Tincknells.
Customer in Somerset Posted on 03/01/2025 , work completed 02/01/2025
The trader replied (on 08/01/2025)
Wow, what a lovely review, thank you so much for trusting us with your heating for so many years. We're so thrilled that Lee and Ollie were able to turn this around so quickly for you and wish you a warm and toasty 2025! From all of us at Tincknell Heating
Installing a new gas boiler
Customer Service
Quality
Value
Tincknells have serviced our oil boilers for nearly 60 years, and have heroically kept the 40 year old boiler going seeking out ancient spare parts. When it finally expired they fitted a new gas boiler in an efficient and professional manner. Tincknells was the most competitive quotation of the three and held the price for 6 months until we were ready to go. The communication before the installation was excellent. Small touches, such as a visit by the installer the week before to explain the process, were really valued. Jamie and Liam did an exceptional job installing the boiler. They were professional and friendly and left the house clean and tidy. A potentially stressful experience was as painless as could be and we would not hesitate to recommend Tincknells. We look forward to the continued servicing of our new boiler.
Customer in Somerset Posted on 04/11/2024 , work completed 03/10/2024
The trader replied (on 06/11/2024)
Thank you so much for your review, we're thrilled to have looked after your heating for so long, and that our install team did such a great job. We've shared your comments with Jamie and Liam so they know exactly how great they are, and we look forward to taking care of your new boiler for the next 40 years! We'll be in touch in a years' time when your first service is due, but if there's anything we can help with in the meantime please give us a call on 01749 678828. With thanks from all of us at Tincknell Heating
Careful and efficient workmanship
Customer Service
Quality
Value
Lee and his team did an excellent job of switching my existing gas heating to a heat pump. From start to finish Lee was helpful in responding promptly to my emails and answering any questions including after the installation. When it came to the installation, in spite of the upheaval needed to adapt the existing system it was all done efficiently with no fuss. The whole team were friendly; they tidied up at the end of each day, finishing the installation in excellent time.
Customer in Somerset Posted on 04/01/2025 , work completed 28/11/2024
The trader replied (on 08/01/2025)
We're so pleased Lee and our team were able to help you with your new Heat Pump install, thank you so much for taking the time to leave a review. We look forward to keeping your home warm and comfortable for many years to come! From all of us at Tincknell Heating
Boiler installation
Customer Service
Quality
Value
I am so pleased with my new Combi boiler Worcester Bosch and thermostat. The installation went well. The company was very helpful and the engineers did a very professional service.
Customer in Somerset Posted on 30/01/2025 , work completed 29/01/2025
The trader replied (on 01/02/2025)
Thank you for your lovely review, we're so pleased we were able to help with your new boiler installation. If you have any questions or if there's anything else we can help you with please let us know by calling 01749 678828 or emailing heating@tincknells.com. Thanks again and warm wishes from all of us at Tincknell Heating.
Amazing guys/ Tincknell should be proud of their employees
Customer Service
Quality
Value
After getting several quotes, we decided to go with Tincknell, so glad we did, they did an amazing job putting in our LPG Boiler. From the first consultation where they advised us on the best boiler for our needs (we stuck with the Worcester), to the fitting of the new boiler l cannot fault them. We wanted a company that we could rely on to look after us, and give us peace of mind in the future that we would be able to have it looked after for the servicing. Thank you again for making the whole experience easy, would definitely recommend to family and friends.
Customer in Somerset Posted on 02/02/2025 , work completed 31/01/2025
The trader replied (on 04/02/2025)
What a wonderful review, thank you so much for taking the time to leave your kind comments! We're so pleased you put your trust in us for your new boiler installation, and we can't wait to keep your home toasty and warm for years to come! We'll see you again in a year when your first service is due, but if you need anything else in the meantime we're just a phone call away. Thanks again, and warmest wishes from all of us at Tincknell Heating
Excellent
Customer Service
Quality
Value
Regular service of boiler. David Wilcox was on time, efficient, thorough and answered all my questions with patience and interest. A pleasure to have him on site.
Customer in North Somerset Posted on 10/08/2025 , work completed 26/06/2025
The trader replied (on 11/08/2025)
What a lovely review for David, thank you so much for taking the time to leave it. We know he's a fantastic engineer, but it's so encouraging to see our customers confirm our suspicions. We can't wait to get him booked back in for your boiler service next year. With thanks from all of us at Tincknell Heating
Excellent Best Buy Trader
Customer Service
Quality
Value
Tincknell Heating replaced our oil boiler in April and serviced our oil-burning AGA on 3 June 25. They arrived and completed the work on both occasions as previously arranged, and we were not disturbed while they carried out both jobs. The new Worcester Bosch boiler took 2 days to install and then commission. The 2 engineers were most proficient, advised us of what they were doing throughout, and were extremely helpful in instructing us in its operation. They positioned the boiler so that fitted cupboards were not overly displaced and carefully re-plastered where the exit flue passed through the outer wall. The job was carried out to our complete satisfaction, and having drained the system and refilled it, including some Furnox inhibitor, the whole system throughout the house has gone peacefully quiet at last; no bubbling or rumbles forever more, thank goodness. One engineer returned after 3 days to see if the system was working to our satisfaction and left all the necessary paperwork. The AGA was serviced and commissioned within 3 hours, and as always, the engineer did a very good job and left the area where he worked as spotless as it was before he arrived. Overall, we have always had very good service from Tincknell Heating, a company that prides itself in not only doing an excellent job but also in maintaining customer satisfaction. They may be a little more expensive than others but you can rely on a very good service and quality work that lasts the test of time.
Customer in Somerset Posted on 06/08/2025 , work completed 03/06/2025
Always efficient and neat.
Customer Service
Quality
Value
We use Tincknell’s for our annual boiler service. We have never been let down or disappointed by the quality and the neatness of the work.
Customer in Somerset Posted on 06/08/2025 , work completed 19/06/2025
The trader replied (on 07/08/2025)
What lovely review, thank you so much for taking the time to leave it, We look forward to offering the same reliable service for many more years to come! From all of us at Tincknell Heating
High quality heating engineers.
Customer Service
Quality
Value
Repairing a leak to a radiator. The response to the request for an engineer was excellent and the repair was carried out very efficiently
Which? Trusted Traders Consumer Posted on 18/01/2017 , work completed 18/01/2017
The trader replied (on 24/01/2017)
Thank you for your kind review and comments. I am glad we are able to help with your leak. We look forward to being of service to you in the future. Warm regards, Nick and the team - Tincknell Heating
My review
Customer Service
Quality
Value
Fast, efficient, helpful and professional.
Lyn, Avon Posted on 24/01/2017 , work completed 24/01/2017
The trader replied (on 10/02/2017)
Thank you for your kind review. If we can help with any other heating related problems you may have please phone our dedicated team on 01749 678828. Warm regards, All the team @ Tincknell Heating.
New oil tank installation
Customer Service
Quality
Value
Tincknell Fuels were a tower of strength from the moment of the first oil tank leak to the completion of the new tank installation. I could not have coped without their guidance and brilliant work force!
Felicity, Avon Posted on 04/01/2017 , work completed 04/01/2017
The trader replied (on 11/01/2017)
Hi Felicity, many thanks for your very nice comments in your review. I am pleased we were able to help with your problem tank. If there is anything else we can help with in the future please feel free to contact me. Nick, Mike, Gary and all the team @ Tincknell Heating.
Thorough and prompt.
Customer Service
Quality
Value
Thorough and prompt. Immediate attention given to boiler breakdown, which occurred late Friday, repairs undertaken Saturday AM. Both engineers pleasant and helpful - explained everything they were doing. Conscientious and efficient service, including office staff who answered phone and kept me informed.
Christine, Avon Posted on 11/02/2017 , work completed 11/02/2017
The trader replied (on 22/02/2017)
Hi Christine many thanks for such a great review of our services. We pride ourselves in offering our customers a first class service from start to finish. I hope we can be of service to you again in the future. Warm regards from Nick and all the team @ Tincknell Heating.
Excellent job all round - five stars.
Customer Service
Quality
Value
Total heating system replacement: rapid initial inspection and advice. Installation far quicker than anticipated. Excellent workmanship throughout. Excellent engineers who were courteous, thoughtful, and a pleasure to have around. I can find no fault at all! The whole experience was highly satisfactory. I only wish all contractors were as good as this!
Barry, Avon Posted on 01/02/2017 , work completed 01/02/2017
The trader replied (on 23/02/2017)
Hi Barry, Thank you for your informative and complimentary review. We pride ourselves in offering a first class service to all of our customers and I am very grateful for your comments and pleased you were happy with the work carried out. I will pass on your thanks to my installation team. Please contact us should you require our assistance in the future on 01749 678828. Warm regards from Nick and the team @ Tincknell Heating.
Professional job.
Customer Service
Quality
Value
The Tincknell team arrived promptly. They drained and changed my oil tank quickly and professionally with no mess. A friendly bunch. Tincknell also serviced my boiler and so I will be using them again.
Jill, Dorset Posted on 27/03/2017 , work completed 27/03/2017
The trader replied (on 06/04/2017)
Hi Jill, Feedback from our services is always welcome and we appreciate the detailed review and your kind comments. We look forward to servicing your boiler for many years to come. If you require any help with your boiler, oil tank or heating system please phone our dedicated heating services team on 01749 678828 and we will be only too happy to help. With warm regards, Nick, Mike, Gary, Gerald and all the team @ Tincknell Heating.