Tincknell Heating

I ordered heating oil from CERTAS on the 14th December 2022 with a deliver before 3rd January. No sign of the oil by the 9th January so I cancelled the order and phoned Tincknell midday on the 9th January. The oil was in my tank by 9:30 am the following day. Thanks you for such excellent service.

We required a new Oil Tank as the old tank was showing signs of splitting. At the same time we took the opportunity to move the location of our existing boiler and fit a new oil line. We contacted 5 tradespersons to quote for the works. Tincknell Fuels provided the most efficient service of all the tradespersons from start to finish. The initial contact with the Office was handled very professionally with immediate email responses and confirmations of site appointments. Bearing in mind that this was during the covid pandemic! From that initial contact, the site visits were carried out well and we were informed of our options. The quotations that followed were clear and concise and as it happens also very competitive. The works were carried out in 2 tranches and again because of covid moved at my request with no hesitation. On the dates in question, the workmen turned up on time and completed the works as stated in the timescale mentioned with the minimum disruption. The follow up calls were very kind and flowers received by my wife were a lovely touch. I have never written a review before but I have no doubt in thoroughly recommending Tincknell Fuels for the outstanding service and customer support throughout what is a daunting process. Our thanks goes to the whole team for their great service.

As usual, first-rate service from Tincknell. I rang to report the boiler breakdown at 8.30am & the engineeer arrived equipped with a suitable spare part about 2pm. Your engineer was outstandingly helpful & efficient, put in a new motor & had the boiler up & running in about half an hour.

It was good to use a local company especially who employ good service engineers. Mike who attended my boiler service I have known for years and is a great engineer. You get a good annual service which was the case here. I have a platinum service contract for peace of mind.

Today Gary and Matty from Tincknell Fuels Wells replaced our oil tank with a new one. They prepared the groundwork; emptied the old tank and installed a new one. Refilled new one. They knew we had to get back to work so arrived early, worked twice as hard to finish early too. The lads were a credit to Tincknells; polite, tidy and engaging. The standard of work was exemplary and the icing on the cake was the beautiful bouquet given by Tincknell as a “thank you” for the installation. We are thrilled and will be recommending to all and sundry!!

Our engineer arrrived on time and completed the servicing of the boiler swiftly and competently. Ours is a good old Trianco boiler that “experts” say should be replaced with a combi one. All of our engineers know better!

This visit was a standard half yearly service and inspection of our oil fired Aga. We saw our usual engineer who more often than not services our Aga and Worcester Bosch central heating boiler. He arrived within the promised time frame and the work was carried out with his usual expertise and efficiency. As always he took great care to leave everywhere clean and tidy and was cheery and friendly throughout. A job well done with minimal fuss and inconvenience.

I have used Tincknells Heating for a number of years. They have proved to be reliable with a well trained workforce that do jobs to time and well. This replacement proved the same. A housecall to provide an estimate was undetaken , checks on heating requirements and an estimate of cost were all done very efficiently. On installation day, the team arrived exactly on time. Two very pleasant engineers who unerdtook the work well and left everything clean and tidy. Simply and excellent job!

We had our boiler serviced today by Fin and just wanted to say that as usual we were very pleased with the professional service we have come to expect from Tincknell's. Fin is a very pleasant and polite young man and a credit to your company. Thank you Tincknell's, Kind Regards, Ruth & John Wearxx

When our trusty old boiler broke the day after getting back from out holiday I rang Tincknells, who were just fabulous from the moment I spoke to the lovely lady on the phone. Nick phoned and a date for a new boiler was arranged. On installation day, Liam and Matt arrived on time and off they went. The day was unstressful, and fun. They worked really hard, left no mess and Liam explained how everything worked. Matt is just finishing his 4 year training and was watched by two really nice men from a local college. I'm going to take out the system care plan and I can't praise Liam and Matt enough. Before they went I was given a beautiful bouquet of flowers. A fabulous experience. I would recommend this company.

Lee and his team installed a Vaillant aroTherm Plus 7kW air source heat pump and Vaillant DHW cylinder to replace an aged gas boiler, under the BUS scheme. From the initial heat loss survey to the end of the installation, we had excellent service. The team were polite, knowledgeable and completed the job within the expected time. They left the house tidy, explained how the system worked and all questions were answered satisfactorily.

Great work from Tincknells, with whom I am on the platinum plan for servicing my heating system. They have real expertise and are strong on both diagnosing and resolving any issues. Value for money excellent, and they are friendly, reliable and clear in communication. They are a pleasure to deal with in every way.

My elderly boiler broke down last night. I contacted Tincknells this morning. pointing out that the oil level in my tank was very low - it could possibly be my fault. Nick at Tincknells said he would call me back in 20 minutes with an appointment time, which he did, but if the failure was due to lack of oil I would be charged for the unnecessary call out - feeling the chill, I agreed. The engineer called me at about 2.30pm and was soon at work on my boiler. Within about 30 minutes he had changed the motor and waved me a cheery good-bye. They could have treated me as a fool, but they were polite, friendly and efficient and did an excellent job. As I write this, I am toastie warm, and grateful.

We employed Tincknell Heating to instal an unvented water cylinder, to remedy problems with water pressure and generally upgrade the system in our home. From estimate to completion the staff were very professional, helpful and friendly, both when visiting our home and later at the office. The work was carried out quickly to specification and completed on time and below the estimated budget cost! There was no fuss or mess and communication was particularly good. We could not recommend them more highly.

Thank you to staff at point of logging my breakdown to the incredibly swift arrival of an engineer, lovely guy named Mike, who arrived while I was with a patient and who got on with the job and fixed the issue without interruption to my work. Hugely grateful. Thank you. They may not be the cheapest but the quality and speedy response makes up for that. Highly recommend.

Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.

My oil AGA cooker was losing heat rapidly and was due a service. I phoned Tincknell and Pat in the office was very helpful, noting that Rob our normal engineer was working that day at a nearby property. He rang me back and said he could fit me in that afternoon. Always cheerful, he gets on with sorting out the problem and leaves no mess when he leaves. While most appointments are not always quite as quick as this one, they have invariably provided me with a reasonably fast turn around for boiler and AGA service for over 25 years.

I realise there are cheaper companies but can you trust them for repairs. I have always had good service. Not cheap but reliable.