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Endorsed by Which?
Tincknell Heating
Opening Hours
Today - 08:00–17:30
- Monday 08:00–17:30
- Tuesday 08:00–17:30
- Wednesday 08:00–17:30
- Thursday 08:00–17:30
- Friday 08:00–17:30
- Saturday 08:00–12:00
- Sunday - Closed
Organisations and Awards
About
Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.
Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.
What we do
Boiler, central heating and gas engineers
- Boiler servicing
- Boiler installation
- Boiler repair
- Gas safety testing and inspection
- Radiators and central heating
Heating contractors
- Central heating systems (installation and servicing)
- Oil fired heating equipment
Gas installers
Plumbers
- Unvented cylinder installation and maintenance
More Services
- oil central heating
- range cooker servicing
- gas boiler work
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
423 reviews
Recommended
Recommended
by 100% of customers
Sort by
Outstanding service
Customer Service
Quality
Value
I am so grateful to Nick for all his help when my oil tank had a leak. I haven't used Tincknells in the past but couldn't get any help from my usual oil supplier. Although they were already very busy, Nick arranged for Mike to visit the same day & in fact, I only had to wait for a few hours before his arrival. Mike was also really helpful, sealed the leak & promised a quote to be sent to me quickly, which it was. On the arranged day, Mike & Gary arrived promptly & did a great job, emptying out my old tank, completing the ground work, removing the old tank & installing the new one. Thank you so much guys for making a pretty stressful time much easier to deal with. I will happily recommend you to others & will be using you as my oil supplier in the future.
Customer in Bath and North East Somerset
, work completed
Recommended
Great service
Customer Service
Quality
Value
I couldn't be more pleased. Not the cheapest, but thorough and helpful. From start to finish I felt that I was getting an excellent service
Customer in Somerset
, work completed
Recommended
Boiler Service
Customer Service
Quality
Value
This was the first time I had used Tinknells to service my oil fired boiler. Steve, the service engineer arrived promptly at the arranged time, and was competent and methodical in his work. The basic service was pre paid, but 3 additional items were identified as needing to be replaced. All of this was clearly explained, and the extra costs were detailed. When the work was completed the work area was left clean and tidy, and all materials were removed. The service sheet detailed the work done and showed the additional costs. A final invoice for the additional costs was received promptly.
Customer in North Somerset
, work completed
Recommended
Excellence
Customer Service
Quality
Value
David Wilcox has serviced my boiler foir a number of years now and it is always a pleasure to welcome him on site. He is friendly, couteous, knowledgeable and always ready to answer questions. As far as I can judge (I am not an engineer!), his work is thorough and careful, and the site is left clean and tidy. He fully explains what he does. I have absolutely no complaints with his work and the boiler always works well and efficiently after his service. Well done, David. You are a credit to the company!
Customer in North Somerset
, work completed
Recommended
Quick response to call out for leak
Customer Service
Quality
Value
We called Tincknells after discovering an oil leak. Their response was quick and covered by our service agreement. Engineer Steve Ingman identified a faulty hydraulic ram in the boiler which he replaced. He has usually carried out our annual boiler service (also covered by our service plan) in recent years and is always professional, competent, friendly and thorough, and keeps the work area clean and tidy.
Customer in Gloucestershire
, work completed
Recommended
Boiler Service
Customer Service
Quality
Value
I have been using Tincknell’s for over 30 and their service has always been excellent. Got to know some of the service engineers very well. New one this time and he carried out the service with the excellent service I have come to expect. Punctual, personable, tidy and efficient
Customer in Somerset
, work completed
Recommended
Exceptional service
Customer Service
Quality
Value
We have just had a new boiler fitted and I wanted to leave my praise for the work that was done. Mike, Gary, and Jamie were prompt and very efficient in pouring the concrete pad for our new external boiler the week before the installation, and Kes, Mattie, and Cruz, who did the boiler installation, were exceptional. Clear communication, very careful, neat, and precise workmanship, and incredibly helpful -- going well above what was necessary in helping us make better use of the space and preparing for our future renovation. This was a 10/10 experience -- would happily recommend to anyone looking for a new boiler.
Customer in Somerset
, work completed
Recommended
Boiler change.
Customer Service
Quality
Value
Very pleased with the removal of old boiler and installation of new boiler system. Very professional service and good after sales assistance. Engineers Ollie and Lee.
Y, Somerset
, work completed
Recommended
Brilliant Customer Service, Prompt and Efficient Work
Customer Service
Quality
Value
We moved into our new home in January 2017 and the heating system came on at odd hours with no control of the temperature either freezing or boiling despite going online to work out how to set the manual 'pin style' timer. We spoke to Tincknells about our issues, they visited assessed the situation. A quote was provided the next day clearly confirming the cost to replace the manual timer with a digital timer. The work was carried efficiently and the engineer kept our property clean and tidy. Whilst doing a service they also picked up the boiler had not been installed correctly and they rectified this, making our system safe and legal! We are now in control of the heat in our home. Fantastic and Trustworthy workmanship, will recommend them to friends and family with no hesitation.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent Job
Customer Service
Quality
Value
The team from Tincknell Fuels Ltd did an excellent job of installing our new boiler.
Peter, Somerset
, work completed
Recommended
Great
Customer Service
Quality
Value
Fab customer service - prompt, professional, family business. Very pleased with work & way it was carried out. Lovely touch of a gift of flowers delivered as a thank you for choosing Tincknells.
Leon, Somerset
, work completed
Recommended
Difficult to beat
Customer Service
Quality
Value
An excellent experience from our first enquiry to the completion of the job. Prompt arrival on the day with a very helpful & Considerate group of people. Rural location could have caused issues with passing traffic on the lane but never did.
Kevin, Avon
, work completed
Recommended
Heating controls up-grade
Customer Service
Quality
Value
Very good and pleasant service. Job well done. Engineers Lee and Ollie.
P, Somerset
, work completed
Recommended
Excellent and efficient service with personal touch
Customer Service
Quality
Value
My mother suffers from dementia and lives alone. Her boiler broke down and was condemned during a very cold snap. Nick sent someone out the same day to assess the situation and to provide a quote. Within a week the new boiler was fitted and commissioned and my mum could return to her warm home and familiar surroundings. No mess, no fuss, just as you would want it. As a very thoughtful gesture mum also received a bouquet of flowers to welcome her back home, courtesy of Tincknells. I can happily recommend this company.
Robvohra
, work completed
Recommended
Prompt and reliable.
Customer Service
Quality
Value
The fitting of our boiler went smoothly due to the professional approach of the two fitters. We were kept fully informed of the next stage during the two days. They both worked hard, and were efficient and quiet, and did not waste time. We were most impressed and would not hesitate to recommend them. Engineers Ollie and Liam B.
Wendy, Avon
, work completed
Recommended
Exemplary workmanship
Customer Service
Quality
Value
They have very friendly staff in all departments. I would certainly recommend them to anyone who needs a trustworthy company.
Royston B, Somerset
, work completed
Recommended
Prompt and Professional
Customer Service
Quality
Value
Excellent service from a very competent team. Polite, very clean and informative.
David, Devon
, work completed
Recommended
Fabulous job
Customer Service
Quality
Value
I couldn't have asked for a more professional job. The team were hardworking enabling a rapid finish without affecting the quality of work.
Lynne, Somerset
, work completed
Recommended
Great job!
Customer Service
Quality
Value
Needed to add a couple of radiators and Harry & Lee did a fantastic job. Very neat work and no mess.
Shirley
, work completed
Recommended
Great job!
Customer Service
Quality
Value
Tincknells carried out an excellent job fitting our new boiler. They were tidy and polite and we now have a wonderfully warm house. Our only downside was having to wait a few weeks before they could start - but this is no doubt proof of what a great service they offer - they were fully booked by other customers.
Veronica, Somerset
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Prompt, professional, friendly and efficient. Took care over garden plants minimum disruption.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent work.
Customer Service
Quality
Value
Excellent quality work, efficient and tidy. All employees smart, skilled and very good customer service.
Mavis, Avon
, work completed
Recommended
P&P
Customer Service
Quality
Value
Good job - replacement tank etc. done in quick time.
R, Somerset
, work completed
Recommended
My review
Customer Service
Quality
Value
Excellent service.
Richard, Somerset
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Excellent service, prompt and kind. Very helpful.
D J, Somerset
, work completed
Recommended