Tincknell Heating

19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended

I was most impressed by the excellent initial advice given, and by the subsequent very efficient installation of a new boiler by engineers who were not only extremely professional in their work, but also very helpful and friendly. I would recommend them very highly.

The boiler in our holiday let failed shortly before new visitors were due to move in. Nick Turner organised a replacement unit and installation within a few days. James and Ollie installed the new boiler efficiently and we are ready for our new guests. Tincknells offer an excellent all round service.

I woke to find my boiler was not working. I phoned Tincknells at 9.00 and they arranged for an engineer to be with me between 11.00 and 1.00. He came at 12.00. He spent sometime checking everything and then informed me that a component on the computer board was not working. He said he had checked with the company stores and they didn’t have one so they had ordered one. It would be delivered to the company the following day. He apologised for the delay in getting my boiler working. On the following day another engineer arrived, and fitted the part. Whilst fitting it he noted that a different part had caused the computer component to blow and he changed this as well. My boiler was repaired. Throughout the whole process I was kept fully informed by office staff and the engineers about what they were doing, when they were doing it and why. I was impressed by their professionalism, effectiveness and customer service. I have no hesitation in recommending Tincknells.

From first coming to quote for the work for a new oil fired external boiler to installation Ticknells did a first class job. I particularly liked the fact that Ollie came to quote and he headed up he team of installers. Nothing was a problem, they communicated throughout the job and did a high quality installation. They were problem solvers, always polite and helpful. They came on time and cleaned up at the end of the day. They were careful to test everything and left plenty of time to ensure everything was working properly before they left. I had clear instructions on the system I am delighted with the result. Tinknells have serviced my boiler for a number of years and they are always very quick to come out if you have a failure and do not leave until they have sorted the problem. I would not go anywhere else.

Despite the complications arising from the pandemic and lockdown our service was completed as near as possible to the original appointment. In the interim we were kept fully informed. The service was completed efficiently as usual.

From the moment I telephoned Nick Turner, things progressed rapidly. Within 2 hours Tincknell’s had sent a reprentative, and later that same afternoon a specialist team came by. Nick could not have been more helpful. An appointment was arranged for just three days later to replace my mother’s old oil tank, and the team that came did a fabulous job. Tincknells could not have reacted quicker to my mother’s predicament , and I am very grateful to all of them. What a professional and caring enterprise. I hope the Chairman reads this Thankyou.

First rate from enquiry to completion about 2 weeks. Nick, the installation manager very helpful. Throughout the 2 days install no water for about 30 minutes. Lee and Jamie very tidy , overall I'm very happy with the job and to recommend them. Being a local firm means someone can respond quickly if any problems.

Excellent right through from survey of works required to installation and commissioning. Old oil fired internally located boiler was removed with careful consideration for making good afterwards. External new boiler fitted and system converted from natural head to pressurised with a full system flush included. Excellent specification of works and plan for scheduling the right labour for the job. Very pleased with the on-site management during the entire process and efficient office support. The improvements in our heating & hot water efficiency and effectiveness have made the whole job well worthwhile.

Keith was friendly, professional and thorough throughout. Explained the work he was completing and the reason for it.

Keith and Liam were exceptionally able and communicative in very trying circumstances. They fitted an entire gas system and boiler into an old cottage which still retained the original lead pipes throughout. They were careful to move all furniture and precious items in two bedrooms, traced the pipes under floorboards, and replaced them, leaving the rooms almost as they found them. Our boiler was over 25 years old and has been replaced by an efficient and easily workable system which we will greatly appreciate in years to come. I have nothing but admiration for their skill and the care which they took, and would not hesitate to use their company again.