Tincknell Heating

We have been with Tinknell since shortly after we moved to Dorset, ie: around 40+ years (we are in our 80's) and have always admired and been grateful for the staff, always polite and efficient and understanding and for the speedy service provided which in this case which was particulally gratifying. A second visit was speedily organised following a first and involved Liam and his associate and the problem - a stuck valve - quickly identified and corrected. The whole system was checked and was, and is currently, working well as it had been previously. The problem could not have been dealt with more effectively and speedily with humour, enthusiasm, and friendliness. Liam and we had met on a previous visit some time ago and it was like old friends meeting up. We remembered each other with pleasure... The whole organisation is a great example of how a service should be and we are so grateful. We feel valued which is a great feeling. Thank you to everyone...receptionists, organisers and engineers/electricians...

The initial phone contact with the firm (Nick Turner) was very helpful and informative and helped me make a decision on the boiler model. I was given a realistic estimate of the time schedule which was totally adhered to. The engineer who came to assess the work was again, very informative and happy to answer questions. The two you men who turned up to do the actual work were polite, considerate and very efficient. All personnel turned on on time. An unexpected hitch was the access to the outgoing flue, promptly resolved by someone from head office bringing a longer ladder! The lovely bunch of flowers at the end marked the close of a very good experience. I would recommend this (local) firm to anyone

I have had a service contract on our oil boiler for a few years. The team are always accommodating to my busy diary and have been flexible when disruptions such as Covid has occurred. I have recommended Tincknell a number of times to other Oil CH owners. Their engineers are particularly accommodating, and efficient. Great, professional service.

The engineering attended diagnosed the fault swiftly (obstruction in the fuel line between the tank and inlet) and revolved the issue. Excellent service from an experienced competent engineer. Very pleased.

Our old internal boiler was leaking and beyond repair. The suggestion for a replacement was a new external boiler, which we were initially unaware of as an option. However, we were happy with the proposal and upside pf internal space being freed up. The work was commenced on schedule, completed on schedule - consideration of some ongoing unrelated building work all taken into account without needing any input from myself. Very happy with the whole process and confirmation of the competence we've had from Tincknells in the past in servicing our boiler and keeping it going as long as it lasted.

Engineer called in when an oil leak was noticed in the boiler. This work is covered by our service plan. The hydraulic ram on the air flap was dripping and was replaced rapidly by the engineer. It was then noticed that there was a slight seepage from the isolation tap, which was also replaced. We have used Tinckell's for over thirty years to maintain our oil boilers. They are always reliable, friendly and courteous. Well cleaned and cleared up after work was completed,

We had been having problems withy our boiler and this was the 3rd callout. Service due in a fortnight`s time was rescheduled. Promptly attended to by a young employee who went beyond his call of duty to be helpful and answer my questions. He was polite and efficient and both he and myself spoke highly of Tincknells both as employer and for excellent customer service. I have been a customer for decades and as a company they have never failed me. I always recommend them to friends and anyone who asks for a heating engineer. Excellent. Long may it continue.

Our leaking tank was dealt with by Tincknells and replaced within a week. Gary came and sealed the leak with soap! The team came back as scheduled and did the groundwork and then fitted the new tank and emptied the old one a couple of days later. A crane was needed to get the new tank into the garden. All was done with minimal damage to the garden with great good humour and expertise. What was scheduled as a days work only took half that time. Mike and Gary and the rest of the team were friendly and helpful and we were assured that if there were any after problems they would be on the case. I feel reassured that the work has been done by very competent professionals and would thoroughly recommend them.

Had Lee and his team round from Tincknell Heating to install a heat pump and after a week I couldn't have told you they'd been apart from we had new radiators and a warm house. The lads were so calm throughout the installation process of our new heat pump and answered all the questions we had. Any special requirements for where we wanted radiators put they adhered to. Once the work was done there wasn't a trace that they'd upgraded almost all the pipework in our property. I honestly can't recommend these guys enough. So courteous, so efficient and so reliable. Genuinely people who are amazing at their jobs. Would 100% use again and will be booking our heat pump service in with them in a years time.

The engineer is always on time , very polite and very thorough.Every detail double checked. Nothing is too much trouble. It’s nice to have people who care.

Mike & Dan have just completed the installation of a new oil tank. Polite and helpful crew with job completed on time and within budget. Site left clean and tidy. Thanks guys.

Very, very impressed with the service we received from Tincknells. Very professional from day one and the work completed by Ollie and Dan was to a very high standard. The installation was hassle free, completed quickly and efficiently and they left the place clean and tidy. The new boiler and the work represent good value for money. I would highly recommend them.

Tincknells undertook a boiler replacement. The service received from those I dealt with all the way through was exemplary. Thanks to Nick and the installers Phil and Liam. Very professional and high quality workmanship. Would highly recommend them.

Could not have asked for better. Tincknell Fuels are fantastic to deal with. The engineers were amazing, fast, efficient and hard working, they were polite and very helpful in explaining to us how to use the new boiler. Will recommend to anyone and everyone who asks. Superb