Endorsed by Which?

Tincknell Heating

4.9

423 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
423 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Very Impressed
Customer Service
Quality
Value
Tincknells undertook a boiler replacement. The service received from those I dealt with all the way through was exemplary. Thanks to Nick and the installers Phil and Liam. Very professional and high quality workmanship. Would highly recommend them.
CliveB Posted on 03/03/2017 , work completed 03/03/2017
The trader replied (on 03/03/2017)
Hi Clive, Thank you very much for your kind comments and time to complete a review of our services. We are very pleased you are happy with the new boiler installation. I will make sure your thanks are past onto our installation team Phil and Liam. If we can be of service in the future please feel free to contact Tincknell Heating on 01749 678828. Warm regards, Nick, Phil, Liam and all the team @ Tincknell Heating.
Brilliant job - brilliant & efficient.
Customer Service
Quality
Value
Very impressed by Tincknells. They were polite, very efficient, tidy & trustworthy. Would use them any time. Also received beautiful bunch of flowers after job complete, thanking us for custom. Customer service is superb.
Alison, Avon Posted on 13/02/2017 , work completed 13/02/2017
The trader replied (on 03/03/2017)
Hi Alison, your review has just popped up at the end of our week. What a lovely review and comments to start the weekend. We always take care in offering our customers the best possible service we can. I hope we can be of service to you in the future and should you require our services please feel free to contact our dedicated and hard working team on 01749 678828. Warm regards and wish you a great weekend, Nick and all the team @ Tincknell Heating.
Prompt and professional
Customer Service
Quality
Value
Most impressed with fast efficient service, our old boiler needed replacing due to fault found in it's service. We were fitted in for a replacement just before Christmas. The fitters were very clean & efficient and explained everything. Well, we would have no hesitation in recommending and will certainly use them again.
Paul, Somerset Posted on 14/12/2016 , work completed 14/12/2016
The trader replied (on 14/02/2017)
Many thanks Paul for your recent review. We were very pleased to of accommodated a short notice boiler change before the Christmas period. I will make sure your thanks are past onto my installation team. If we can be of service in the future please feel free to contact Tincknell Heating on 01749 678828. Warm regards, Nick, Lee Ollie and everyone at Tincknell Heating.
Fitted new gas boiler
Customer Service
Quality
Value
Could not have asked for better. Tincknell Fuels are fantastic to deal with. The engineers were amazing, fast, efficient and hard working, they were polite and very helpful in explaining to us how to use the new boiler. Will recommend to anyone and everyone who asks. Superb
Dianne Posted on 14/02/2017 , work completed 14/02/2017
The trader replied (on 15/02/2017)
Hello Dianne, Wow what a review! thanks you for your kind comments and I am very pleased you are happy with the installation of your new gas boiler. Your recommendation of our services is very welcome. We hope we can be of service to you in the future and should you need to contact us please feel free to phone our heating services team on 01749 678828. Warm regards, Nick and the team @ Tincknell Heating.
A job well done
Customer Service
Quality
Value
A full central heating -domestic- system installed.This was specialised work as the property is listed.The installation was carried out to a high professional standard.
Which? Trusted Traders Consumer Posted on 30/10/2016 , work completed 30/10/2016
The trader replied (on 31/01/2017)
Thank you for your posted review and nice comments of our services. It was a pleasure to work on your interesting development. I am sure the house will look perfect on final completion. Thank you again for the order and if you need us please contact our team on 01749 678828. Warm regards, Lee, Ollie, Liam, Jamie, Nick and all the team @ Tincknell Heating.
Very satisfactory
Customer Service
Quality
Value
I have known Tincknells for many years & have no complaints & their instructions are simple & clear - specially for my age of 89!!
Marcelina, Somerset Posted on 27/02/2017 , work completed 27/02/2017
The trader replied (on 03/03/2017)
Thank you Marcelina for your time completing a review of our services. We are pleased to have looked after your needs for many years and look forward to offering you our best service for many many years to come. Warm regards, Nick and everyone @ Tincknell Heating
Repair to water leak.
Customer Service
Quality
Value
I have had excellent service from Tincknell for both central heating work and plumbing jobs. Lee Tidball is a first class plumber - quick, tidy, and doing excellent work. Would highly recommend him.
John, Somerset Posted on 20/02/2017 , work completed 20/02/2017
The trader replied (on 27/02/2017)
Hi John, Thank you for your time completing a review of Lee's work. I have made sure your comments are passed onto Lee as I know he would appreciate your kind words and useful feedback. If you require Lee's services, or if we can be of help in the future please feel free to contact our heating services team on 01749 678828. Warm regards, Lee, Nick and all the team @ Tincknell Heating.
Boiler change
Customer Service
Quality
Value
We experienced really good, professional service. They turned up on time, were very organised and helpful. The work was carried out neatly and to a very high standard. The team were all helpful and knowledgeable about the products they were installing and were friendly and good humoured throughout. No hesitation in recommending them to others. Engineers Ollie, Liam and Phil.
Joanne, Avon Posted on 26/04/2017 , work completed 26/04/2017
The trader replied (on 23/05/2017)
Thank you Joanne for taking the time to leave a review, its great to hear such positive feedback. We're pleased to hear that you were so happy with our installers. Please don't hesitate to contact our heating services team if you need anything in the future. Warm regards, Nick and all the team @ Tincknell Heating 01749 678828.
Very professional
Customer Service
Quality
Value
The three men that come to fit my new tank, did a very neat job, and explained everything they were doing. Job well done.
Derek, Avon Posted on 25/05/2017 , work completed 25/05/2017
The trader replied (on 05/07/2017)
Hi Derek, thank you for your comments, we're please to hear that your tank installation went well. We hope we can help you in the future also, please contact us if you need anything - 01749 678828. Kindest regards, Nick, Mike, Gary & all of the team @ Tincknells.
My review
Customer Service
Quality
Value
Couldn't wish for anything better.
David, Somerset Posted on 05/05/2017 , work completed 05/05/2017
The trader replied (on 15/05/2017)
Hi David, thank you for your time in providing a review of our service. I am glad you are happy and hope we can continue to offer our services to you for the future. Should you require our help please feel free to contact our dedicated heating services department on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
I was pleased that the job was quickly and competently executed.
Gerald, Somerset Posted on 12/08/2017 , work completed 12/08/2017
The trader replied (on 07/10/2017)
Hi Gerald, thank you for your time and comments in your review. We are very pleased with have met your expectations and completed the job in a timely and competent manor. We do hope we can help you in the future and should you need our services please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards from all the team @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Fantastic engineers, excellent job. Always arrived on time and cleared up at end of installation. Would highly recommend the company. Lee, Jamie & Harry were the heating Engineers.
Jean, Somerset Posted on 07/09/2017 , work completed 07/09/2017
The trader replied (on 07/10/2017)
Hi Jean, we are really pleased with the review you have posted and I know Lee, Jamie and Harry will be happy with your kind comments. If you need any help in the future please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards, Nick, Lee, Jamie and Harry and all the team @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Excellent job in removing my old complicated boiler replacing with new and dealing with all the different zones of heating in the house.
David, Somerset Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 17/11/2017)
Thank you David for your kind comments and review of our services. I am glad you are happy with the replacement boiler. I hope we can be of service to you in the future. Warm regards from Nick and all the team @ Tincknell Heating - Tel no. 01749 678828
Prompt and Professional
Customer Service
Quality
Value
We were given an arrival time and they were here. They did a very good and thorough job. No mess and everything went to plan. The boiler works beautifully. Thoroughly recommend them.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
The trader replied (on 15/03/2018)
Thank you very much for your review and your recommendation. I am pleased that everything went well and the boiler works beautifully. I hope we can be of service to you in the future. Warm regards all the team @ Tincknell Heating.
A pleasure to do business with
Customer Service
Quality
Value
The two engineers excelled in every aspect of the installation and testing of the new boiler. At lunch times they even thoughtfully synchronised their lunches with ours and left us a quiet household. Finally we were delightfully surprised when they presented us with the flowers on leaving. Would thoroughly recommend the company to anyone, the staff are highly recommended. Our boiler was fitted by Lee & Keith.
Edward, Somerset Posted on 12/06/2018 , work completed 12/06/2018
The trader replied (on 03/07/2018)
Thank you for your review Edward, we appreciate your comments and gladly welcome your recommendation. Lee and Keith will be pleased to hear you are happy with the installation and I will be sure to pass on your review. Enjoy the flowers and should you require our services again feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone at Tincknell Heating.
Would Recommend, Great Efficient job
Customer Service
Quality
Value
The smart young men, Keith Davey, Liam Wooley & Liam brown arrived on time & got the job of draining radiators off to a good start. They moved various bits of furniture carefully and did a great job cleaning up when finished. They quietly got on with the different jobs. In all it made for an enjoyable experience. Should we need more radiators fitted in the future (hope not) we'll know where to come.
Pauline, Somerset Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 01/06/2018)
Dear Pauline, thank you for your kind review of Keith, Liam and Liam's services whilst installing your new radiators. We look forward to of being of service to you in the future. Warm regards, Keith, Liam, Liam and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Excellent job. New Worcester Greenstar 35/50 kw oil filled boiler fitted. The men were very kind and considerate and explained everything brilliantly. Arrived punctually on both days 15th/16th May 2018.
Sheila, Somerset Posted on 15/05/2018 , work completed 15/05/2018
The trader replied (on 01/06/2018)
Hi Sheila, thank you for your time and kind review of our installation team when installing your new Worcester oil boiler. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards everyone @ Tincknell Heating.
Helpful & reliable
Customer Service
Quality
Value
I've used this company for many years. Their engineers are all extremely professional.
Melissa, Somerset Posted on 07/08/2018 , work completed 07/08/2018
The trader replied (on 05/11/2018)
Dear Melissa, many thanks for taking the time to a leave a lovely review of our services. I hope we can be of service to you for many more years to come. Warm regards everyone @ Tincknell Heating.
Chemical flush of heating system
Customer Service
Quality
Value
2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.
andrew Nicholas Posted on 15/10/2018 , work completed 15/10/2018
The trader replied (on 01/11/2018)
Thank you for your time in completing a kind review of our services Andrew. We appreciate your comments and I am pleased you are happy with the work carried out. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Thoroughly professional attitude and workmanship - outstanding !
Customer Service
Quality
Value
Tincknells Heating engineer Keith Davey had visited previously as we had had problems with our oil heating system and he had recommended following up with alterations to our header tank pipework to correct things that were wrong. We were given a quotation and a date and time for the work to be carried out. Keith and apprentice engineer Harry Peters came on time on the appointed day and carried out the necessary procedures professionally and tidily and with minimal disruption to ourselves. They were both an absolute pleasure to deal with and we are delighted to have had this work done completely stress-free ! Thank you also to Nick Turner, Installation and Parts Manager for co-ordinating the project. We can say confidently that Tincknell Heating is an efficient, well-organised company that we would have no hesitation in recommending to prospective customers. Keith and Harry are a credit to themselves and to Tincknells !
Customer in Bath and North East Somerset Posted on 16/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Many thanks for you review. I am pleased to hear we were able to help. I will be sure to pass on your review to Nick, Keith and Harry. Your comments are highly appreciated and we greatly welcome your recommendation. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Complete heating system refit and conversion from electric to oil
Customer Service
Quality
Value
Have nothing but praise for this company. From start to finish they have been helpful, informative and completely professional. We required a complete heating system refit and conversion from electric to oil which meant moving out for 5 days. This is quite an upheaval for anyone but very traumatic for my mother who is 81. However, this company carried out pre-visits explained the whole process, their requirements prior to work starting, kept to time schedule and left the property clean and tidy. Honesty, you would not have know they had been there apart from the fact that the house was warm and there was a lovely bunch of flowers to boot. I cannot fault this companies workers or their work ethics and would highly recommend them to anyone.
Customer in Posted on 17/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Thank you for your time in completing a lovely review. Feedback from our services is always welcome and we appreciate the detailed review and comments. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I hope you have many years of trouble free use from your new boiler. Enjoy the flowers and should you require our services again please feel free to contact our Heating Services team on 01749 678828. Kindest regards from everyone at Tincknell Heating.
The Full Works!
Customer Service
Quality
Value
Over three days, Ollie and Jamie installed a replacement boiler and hot water tank in our house, with associated flue, controls, connections and a chemical flush, a major renewal of our heating system. This was all completed to our satisfaction, to the agreed schedule and budget. They completed the work on time, with minimal disruption and were a pleasure to have on site. They were communicative, polite, tidy and were knowledgeable about what they were doing and kept us informed of progress. From the first survey by James C, through the provision of a professional report and quote, to completion of the work by Ollie and Jamie, Tincknells have lived up to the reports that we had of them, in being good value, attentive to their customers and providing a first class result. We would recommend them to others seeking such a service.
Customer in Somerset Posted on 21/11/2018 , work completed 21/11/2018
The trader replied (on 07/12/2018)
Thank you very much for the fantastic review and lovely comments. I am very pleased you were happy with the installations. I will make sure your comments are passed on to our hard working team - Ollie, Jamie and James. Your recommendation of our services is very welcome and we look forward to helping you in the future. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
New boiler and radiators
Customer Service
Quality
Value
Having purchased a property that needed the boiler updating I called Tincknell Heating on recommendation of a friend. I could not have been more pleased with their service and attention to detail.
Customer in Greater London Posted on 11/02/2019 , work completed 24/01/2019
The trader replied (on 26/02/2019)
Thank you for your time and comments in your review. We are always pleased to read them and I will be sure to pass them on. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kindest regards from everyone @ Tincknell Heating.
Excellent, prompt and professional.
Customer Service
Quality
Value
Extremely satisfied with work and service. Everything that they said was done and in the timeframe they gave, as so near to Christmas.
Marie, Somerset Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 22/01/2019)
Dear Marie, thank you for taking the time to leave a review of our services. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
First class.
Customer Service
Quality
Value
Prompt, efficient service. Friendly & left everything tidy & removed old tank. Couldn't fault this service. Excellent.
Francis, Somerset Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 05/04/2019)
Thank you Francis for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.