Endorsed by Which?

Tincknell Heating

4.9

423 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
423 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Boiler replacement
Customer Service
Quality
Value
From the initial survey through to final installation we found Ticknells service to be excellent. Ollie, Liam, Liam and Steve replaced our floor standing old boiler with a Combi boiler. They were friendly, efficient and very tidy. The work was completed with a minimum of disruption, to a high standard and on time. We would not hesitate to recommend Ticknells to anyone needing a replacement boiler.
Customer in North Somerset Posted on 13/12/2018 , work completed 05/12/2018
The trader replied (on 17/01/2019)
Thank you for your brilliant review, we appreciate your kind comments and I will make sure our Installation Team receives a copy. It was a pleasure to install your new boiler and I hope you have many years of trouble free use. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
very professional, polite, prompt.
Customer Service
Quality
Value
I have dealt with Tincknell for 43 years since moving from London. From the start, they gave me good service and value, were very polite and I would never think about going elsewhere to another company. I am not surprised they are won a which award.
Peter, Somerset Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 28/12/2018)
Dear Peter, many thanks for your time in completing a review of our services. I am pleased to hear you have had such a great experience with Tincknells over the years. I will be sure to pass on your review to our team. We look forward to looking after your boiler for many years to come. Warmest regards from everyone @ Tincknell Heating.
Excellent Workmanship AND Punctual, Pleasant & Polite
Customer Service
Quality
Value
Old oil tank developed a crack, and a replacement needed. Mike & Gary arrived as arranged and got straight down to work. Work completed efficiently, within agreed estimate, and all done to an amazingly high standard. Old tank taken away and work-site tidied up--all without being asked. Extra time and care given to assess efficiency of fuel line post-installation. Updates to work progress while on-site. Nothing was too much trouble. A pleasure to deal with the installation team--so polite. Office very efficient, too, with arranging appointments and communication in general. Nothing but high praise, and no hesitation in recommending this company.
Customer in Posted on 05/12/2018 , work completed 04/12/2018
The trader replied (on 17/01/2019)
We are really pleased with the review you have posted and I know Mike and Gary our Tank installers will be grateful for your kind comments. I am pleased you had such a good experience with Tincknells and we greatly welcome your recommendation. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Dynamic duo!
Customer Service
Quality
Value
Remove old boiler, replace with new Worcester and tidy pipework. Very quiet workers, incredibly tidy and clean workers. There was a problem identified so the guys came back next ay and got stuck in. Finished successfully by 14:30. Attic, house, garage and garden left as though no work done. (also punctual!). Immaculate and working. Engineers Keith and Ollie.
Brenda, Somerset Posted on 30/11/2018 , work completed 30/11/2018
The trader replied (on 28/12/2018)
Dear Brenda, thank you for your complimentary review. I will make sure Ollie and Keith receive a copy of your feedback. If we can be of service with any of your heating needs in the future please feel free to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
The Full Works!
Customer Service
Quality
Value
Over three days, Ollie and Jamie installed a replacement boiler and hot water tank in our house, with associated flue, controls, connections and a chemical flush, a major renewal of our heating system. This was all completed to our satisfaction, to the agreed schedule and budget. They completed the work on time, with minimal disruption and were a pleasure to have on site. They were communicative, polite, tidy and were knowledgeable about what they were doing and kept us informed of progress. From the first survey by James C, through the provision of a professional report and quote, to completion of the work by Ollie and Jamie, Tincknells have lived up to the reports that we had of them, in being good value, attentive to their customers and providing a first class result. We would recommend them to others seeking such a service.
Customer in Somerset Posted on 21/11/2018 , work completed 21/11/2018
The trader replied (on 07/12/2018)
Thank you very much for the fantastic review and lovely comments. I am very pleased you were happy with the installations. I will make sure your comments are passed on to our hard working team - Ollie, Jamie and James. Your recommendation of our services is very welcome and we look forward to helping you in the future. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
Complete heating system refit and conversion from electric to oil
Customer Service
Quality
Value
Have nothing but praise for this company. From start to finish they have been helpful, informative and completely professional. We required a complete heating system refit and conversion from electric to oil which meant moving out for 5 days. This is quite an upheaval for anyone but very traumatic for my mother who is 81. However, this company carried out pre-visits explained the whole process, their requirements prior to work starting, kept to time schedule and left the property clean and tidy. Honesty, you would not have know they had been there apart from the fact that the house was warm and there was a lovely bunch of flowers to boot. I cannot fault this companies workers or their work ethics and would highly recommend them to anyone.
Customer in Posted on 17/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Thank you for your time in completing a lovely review. Feedback from our services is always welcome and we appreciate the detailed review and comments. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I hope you have many years of trouble free use from your new boiler. Enjoy the flowers and should you require our services again please feel free to contact our Heating Services team on 01749 678828. Kindest regards from everyone at Tincknell Heating.
Thoroughly professional attitude and workmanship - outstanding !
Customer Service
Quality
Value
Tincknells Heating engineer Keith Davey had visited previously as we had had problems with our oil heating system and he had recommended following up with alterations to our header tank pipework to correct things that were wrong. We were given a quotation and a date and time for the work to be carried out. Keith and apprentice engineer Harry Peters came on time on the appointed day and carried out the necessary procedures professionally and tidily and with minimal disruption to ourselves. They were both an absolute pleasure to deal with and we are delighted to have had this work done completely stress-free ! Thank you also to Nick Turner, Installation and Parts Manager for co-ordinating the project. We can say confidently that Tincknell Heating is an efficient, well-organised company that we would have no hesitation in recommending to prospective customers. Keith and Harry are a credit to themselves and to Tincknells !
Customer in Bath and North East Somerset Posted on 16/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Many thanks for you review. I am pleased to hear we were able to help. I will be sure to pass on your review to Nick, Keith and Harry. Your comments are highly appreciated and we greatly welcome your recommendation. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Prompt and Efficient. Friendly Service.
Customer Service
Quality
Value
Central heating broke down, rang them at 8 am, told them the problem, repaired within 3 hours, by a pleasant, efficient engineer. Very impressed and thankful for their wonderful assistance
Gillian, Avon Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 17/01/2019)
Many thanks for your kind review Gillian. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out. Should you require our services in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Most impressed
Customer Service
Quality
Value
Our aged boiled broke down. Phoned Tincknell who sent us a engineer David. He was brilliant. The boiler needed a new pump and other items to put it into working order. Tincknell reacted quickly to our problem. I was most impressed.
Eric, Avon Posted on 09/11/2018 , work completed 09/11/2018
The trader replied (on 07/12/2018)
Dear Eric, many thanks for your kind review. I will make sure David receives a copy of your feedback, I know he will greatly appreciate your comments. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Highly recommended
Customer Service
Quality
Value
I recently needed to have a new boiler installed, which at the time seemed like a major job. However, I need not have worried. Everyone I spoke to at Tincknell’s was polite, friendly, helpful and knowledgeable. Nothing seemed to be too much trouble, I was not rushed into making any decisions, and communication to and fro during this time was always reliable and courteous. Once I had made my decisions, my new boiler was fitted promptly and efficiently. The team left my home just as they found it (except a lot warmer!) and I have no hesitation in recommending them to others. Thank you, Tincknell’s, for a job very well done.
Debbie Posted on 02/11/2018 , work completed 02/11/2018
The trader replied (on 23/11/2018)
Dear Debbie, thank you very much for your fantastic review of our services. We appreciate your comments and highly welcome your recommendation. I will make sure our installation team receive a copy of your review. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Quick & very helpful & clean.
Customer Service
Quality
Value
Speedy response to the situation. Clear information & advice.
Julia, Somerset Posted on 31/10/2018 , work completed 31/10/2018
The trader replied (on 15/11/2018)
Dear Julia, many thanks for your time and kind review. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First class.
Customer Service
Quality
Value
Prompt, efficient service. Friendly & left everything tidy & removed old tank. Couldn't fault this service. Excellent.
Francis, Somerset Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 05/04/2019)
Thank you Francis for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Chemical flush of heating system
Customer Service
Quality
Value
2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.
andrew Nicholas Posted on 15/10/2018 , work completed 15/10/2018
The trader replied (on 01/11/2018)
Thank you for your time in completing a kind review of our services Andrew. We appreciate your comments and I am pleased you are happy with the work carried out. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Prompt/professional service
Customer Service
Quality
Value
1) Fix new boiler (oil). 2) Done to a very prompt schedule, owing to illness in the house. Greatly appreciated. 3) Smart/helpful/considerate/polite workman. Nothing too much trouble. 4) When finished everything left as it was found - spotless. 5) Exceptional service in all areas.
Heather, somerset Posted on 13/10/2018 , work completed 13/10/2018
The trader replied (on 01/11/2018)
Thank you for your brilliant review Heather, we appreciate your kind comments and I will make sure our Installation Team receives a copy. Please feel free to contact us again should you need our services on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Thorough job done
Customer Service
Quality
Value
Was impressed with the engineer (Steve) who took the trouble to explain, in layman terms, how the boiler works, work needed and why and what should be considered in the future. A thorough job done professionally and with thought for customer.
Donna, Somerset Posted on 08/10/2018 , work completed 08/10/2018
The trader replied (on 01/11/2018)
Dear Donna, thank you for your kind review. I am so pleased to hear you had such a good experience with Tincknells. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Very efficient
Customer Service
Quality
Value
Installation of new radiator, repositioning of boiler, new thermostat, flush system, and annual boiler service. Punctual, polite, very efficient.
Michael, Avon Posted on 01/10/2018 , work completed 01/10/2018
The trader replied (on 17/10/2018)
Dear Michael, thank you for your time and review. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent contractor
Customer Service
Quality
Value
19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended
James Armstrong Posted on 24/09/2018 , work completed 24/09/2018
The trader replied (on 01/11/2018)
Thank you very much for your review James, its great to receive such good feedback and we welcome your recommendation. I will make sure Lee, Ollie, Liam, Harry and Liam receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Professional
Customer Service
Quality
Value
The installation of a new oil boiler was achieved hassle free and with much less upheaval than expected. The engineers were very pleasant, polite and professional. The information given was adequate and to date there have been no problems.
Vivien, Somerset Posted on 24/09/2018 , work completed 24/09/2018
The trader replied (on 01/11/2018)
Dear Vivien, many thanks your kind comments in your review. I am pleased to hear the installation was hassle free. I will make sure to pass your review on to our installation team, I know they will appreciate your comments and feedback. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Excellent service as always
Customer Service
Quality
Value
New tank installed and old removed, turned up on time, professional, neat and tidy no fuss, won’t consider using anyone else for all heating (including the Aga) and oil needs.
Mrs G somerset Posted on 18/09/2018 , work completed 18/09/2018
The trader replied (on 20/09/2018)
Dear Mrs G, thank you for your time and comments in your review. I am pleased to hear you had such a good experience with Tincknells. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Highest standard
Customer Service
Quality
Value
Refitting a new oil burner central heating boiler in outside position. Work was carried out as originally agreed. The team completing the work, were of high standard. The leader of the team, Ollie Smart, was an exceptional worker of the highest standard of all items, including exceptional manners.
David, Wiltshire Posted on 13/09/2018 , work completed 13/09/2018
The trader replied (on 02/10/2018)
Dear David, thank you for taking the time to complete a review of our services. I will make sure Ollie receives a copy of your review and I know he will hugely appreciate your comments. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Punctual, professional, cheerful & polite
Customer Service
Quality
Value
I have used this company for 32 years for oil supply and found them reliable and fair. Eighteen months ago they supplied/installed a new domestic boiler and yesterday similarly a new oil tank. Whilst fairly expensive, all work was carried out punctually, professionally by cheerful and polite workmen who knew their stuff!
M, Somerset Posted on 05/09/2018 , work completed 05/09/2018
The trader replied (on 02/10/2018)
Many thanks for your review M. I am pleased you are happy with your boiler and tank installations. I will make sure to pass on your review to our installation team, I know they will appreciate your lovely comments and feedback. Should you require our services in the future our heating services team can be contacted on 01749 678828. Best regards from everyone @ Tincknell Heating.
Very pleased
Customer Service
Quality
Value
Supply and install of a new boiler from Tincknell Heating. The installation was completed the same day by the two engineers. They were very efficient and I am very pleased.
Mervyn, Avon Posted on 04/09/2018 , work completed 04/09/2018
The trader replied (on 13/09/2018)
Dear Mervyn, many thanks for your kind comments in your review. I am pleased to hear you are happy with the installation of your new boiler. If we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Team of engineers updated our single pipe central heating system to a twin pipe system. They minimised the disruption and we are very pleased with our new system. Great job.
Christopher, Avon Posted on 30/08/2018 , work completed 30/08/2018
The trader replied (on 05/11/2018)
Dear Christopher, many thanks for your time in completing a review. I am pleased to hear you are happy with the work carried out. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Prompt, thorough and courteous
Customer Service
Quality
Value
Clean work, neatly done, They have replaced the boiler in our village hall and have been professional throughout.
Harriette, Avon Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 04/09/2018)
Many thanks for your review Harriette. I am pleased to hear you are happy with the boiler installation in your village hall. If we can be of service to you again the future feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Highly recommended.
Customer Service
Quality
Value
Excellent consultation and information sharing prior to work beginning. All communications of a very high standard. Works completed efficiently, quickly & with minimum impact upon the household.
Neil, Avon Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 13/09/2018)
Dear Neil, thank you for taking the time to complete a review of our services. Your comments are highly appreciated. I will make sure to pass on your positive feedback to everyone involved. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.