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Tincknell Heating

4.9

423 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
423 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Efficient Installation
Customer Service
Quality
Value
Both the engineers were efficient and competent with installing our new boiler.
Andrew, Wiltshire Posted on 15/03/2018 , work completed 15/03/2018
Recommended
The trader replied (on 09/05/2018)
Hi Andrew, thank you for your time and comments in your review. We are pleased to hear you are happy with the boiler change. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent Service
Customer Service
Quality
Value
Very pleasant guys. Very smart and professional. Kept area tidy & very work conscientious. Would not hesitate in recommending.
Deborah, Somerset Posted on 08/03/2018 , work completed 08/03/2018
Recommended
The trader replied (on 13/04/2018)
Thank you for your review Deborah, we appreciate your comments and gladly welcome your recommendation. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Professional Through & Through
Customer Service
Quality
Value
The team arrived promptly, having carried out site surveys & answered my numerous questions before resolved the many challenges a 16th century house has, they were tidy & attentive at all times, checking up post installation as well. Wouldn't hesitate to recommend.
Claire, Somerset Posted on 05/03/2018 , work completed 05/03/2018
Recommended
The trader replied (on 13/04/2018)
Hi Claire, thank you for your informative and detailed review of our services. Your comments are highly appreciated. We strive to provide our customers with a first class professional service and I am glad everything went well and you are happy with the installation. Your recommendation is greatly welcomed and I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Excellent Service in Freezing Conditions
Customer Service
Quality
Value
Replaced my failed outdoor oil tank within 7 days of my request for help. Sympathetic, constructive and positive throughout. Worked to complete the installation at -5deg C with wind-chill!
2011-08-05 17:25:27.11 Posted on 01/03/2018 , work completed 01/03/2018
Recommended
The trader replied (on 13/04/2018)
Thank you for your time and lovely comments in your review. We are really pleased to hear how happy you were with your tank change. It is always a pleasure knowing we have been able to help and I will make sure to pass on your review to our Installation Team. Please feel free to contact us again in the future on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent As Always
Customer Service
Quality
Value
In spite of the bad weather 2 engineers came to us promptly and the service was excellent as always.
John, Somerset Posted on 27/02/2018 , work completed 27/02/2018
Recommended
The trader replied (on 13/04/2018)
Thank you John for your kind comments and review. I am glad we were able to help during the bad weather, its great to receive such positive feedback. I hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Excellent work.
Customer Service
Quality
Value
Excellent quality work, efficient and tidy. All employees smart, skilled and very good customer service.
Mavis, Avon Posted on 23/02/2018 , work completed 23/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Mavis, many thanks for your time and your kind comments in your review. We are always pleased to read them and I will make sure to pass them on. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Had to have a new oil tank fitted on one of the coldest days of the year! The guys turned up on time and had the new tank installed and working within 2 hours. Left the area clean and tidy too. Thank you!
Sarah, Dorset Posted on 23/02/2018 , work completed 23/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Sarah, thank you very much for such a great review of your tank installation. I am glad our installers could help you and provided the service you expect. If you need our services again in the future please feel free to contact us on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Great Job
Customer Service
Quality
Value
Heating controls replaced with no mess and no fuss. A nice warm house again! Very happy!
Sam Posted on 16/02/2018 , work completed 16/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Sam, thank you for your kind review and comments. I am pleased to hear you are happy with the service carried out and I am glad you have a warm house again. Please do no hesitate to contact us if you need us in the future. Kind regards from everyone @ Tincknell Heating.
Very good
Customer Service
Quality
Value
Excellent clean job.
Paul, Avon Posted on 15/02/2018 , work completed 15/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Paul, thank you for your time in completing a review of our services. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell heating.
Great job!
Customer Service
Quality
Value
Tincknells carried out an excellent job fitting our new boiler. They were tidy and polite and we now have a wonderfully warm house. Our only downside was having to wait a few weeks before they could start - but this is no doubt proof of what a great service they offer - they were fully booked by other customers.
Veronica, Somerset Posted on 13/02/2018 , work completed 13/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Veronica, thank you very much for you kind review and comments. I am pleased to hear we were able to restore your warm house. We always try our best if there is some urgency on installing a new boiler to provide a quick turn-around. During bad weather periods this can be difficult as a lot of customers are unfortunately in the same situation but we certainly do our best to fulfil all expectations. We will always try to rearrange any non urgent calls to accommodate customers to the best of our ability. I will be sure to pass on your comments to our installation team and I hope you have many years of trouble free use out of your new boiler. I do hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Oil to Gas Boiler Upgrade
Customer Service
Quality
Value
We were very impressed by the standard of work by Tincknells. At all times (quote & work) the team were punctual, stayed the entire day and finished the job in the predicted time. All the team were polite, tidy and went out of their way to reduce disruption. We would definitely recommend Tincknells and the unexpected flowers were a very nice touch.
Margaret, Somerset Posted on 09/02/2018 , work completed 09/02/2018
Recommended
The trader replied (on 26/06/2018)
Dear Margaret, thank you for your time and kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our installation team. Should you need our services in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Prompt and professional
Customer Service
Quality
Value
Prompt, professional, friendly and efficient. Took care over garden plants minimum disruption.
Which? Trusted Traders Consumer Posted on 05/02/2018 , work completed 05/02/2018
Recommended
The trader replied (on 17/03/2018)
Thank you for taking the time to leave a informative review. I am very glad that everything went well and you are happy with our visit. I hope we can be of service to you again in the future. Kind regards everyone @ Tincknells heating.
Great All Round
Customer Service
Quality
Value
The whole installation was excellent. Initial office work was professional, calm and courteous. The fitters were clean and tidy, competent, cheerful and efficient. An all round excellent performance.
Robert, Somerset Posted on 01/02/2018 , work completed 01/02/2018
Recommended
The trader replied (on 17/03/2018)
Hi Robert, many thanks for your informative review and kind comments after your installation. We are always pleased to read them. Please feel free to contact us on 01749 678828 if we can be of service again in the future. Kind regards from everyone @ Tincknell heating.
Great job!
Customer Service
Quality
Value
Needed to add a couple of radiators and Harry & Lee did a fantastic job. Very neat work and no mess.
Shirley Posted on 30/01/2018 , work completed 30/01/2018
Recommended
The trader replied (on 17/03/2018)
Hi Shirley, thank your for time and lovely comments in your review. Your comments are greatly appreciated and I will make sure to pass your review on to Lee and Harry. Should you need our services we can be contacted on our heating services number 01749 678828. Kind regards everyone @ Tincknell heating.
Simply Superb Service
Customer Service
Quality
Value
From start to finish, Tincknells deliver outstanding service and are a pleasure to deal with.
Fiona, Avon Posted on 26/01/2018 , work completed 26/01/2018
Recommended
The trader replied (on 16/03/2018)
Hi Fiona, thank you for your time in completing the review and also for your lovely comments. I hope we can be of service to you in the future. Warm regards from everyone @ Tincknell heating.
An excellent job
Customer Service
Quality
Value
From start to finish the job was handled efficiently and courteously. Any queries were dealt with professionally. The fitters (Lee and James) were respectful and of my home and left leaving it clean and tidy. Surveyed and installed by Lee Tidball. Would recommend.
Which? Trusted Traders Consumer Posted on 25/01/2018 , work completed 25/01/2018
Recommended
The trader replied (on 16/03/2018)
Feedback from our services is always welcome and we appreciate the detailed review and your kind comments. I will make sure your thanks and review is passed on to Lee and James. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards everyone @ Tinckell heating.
My review
Customer Service
Quality
Value
Excellent. They attended quickly when our old oil tank was found to be leaking, were imaginative and helpful in working at a solution, and booked us in only a few days later. The work on site was completed neatly, on time and pleasantly.
Anthony, Somerset Posted on 25/01/2018 , work completed 25/01/2018
Recommended
The trader replied (on 16/03/2018)
Hi Anthony, many thanks for your time and kind comments in your review. I am glad we were able to help with your leak. We look forward to being of service to you in the future. Warm regards everyone @ Tincknell heating.
Exceptional Service
Customer Service
Quality
Value
Exceptional service from the parts manager Nick Turner to the fitters Ollie, Liam, Harry and Jamie. Between them the knowledge they had was outstanding on what was a very difficult job. Thank you all.
Jane, Somerset Posted on 23/01/2018 , work completed 23/01/2018
Recommended
The trader replied (on 15/03/2018)
Thank you Jane for your complimentary review. It is always a pleasure knowing we have been able to help, should you require our services again please do not hesitate to contact our heating services department on 01749 678828. I will make sure your thanks and review is passed onto Nick, Ollie, Liam, Harry and Jamie. Warm regards everyone @ Tincknell heating.
Excellent service
Customer Service
Quality
Value
Following the fatal breakdown with our old boiler, Tincknells acted promptly & pulled out all the stops to get a new boiler installed. At one time we had 5 engineers working at the same time. Excellent staff both office & field. Will continue to use them from now on. Well done all.
Simon, Somerset Posted on 22/01/2018 , work completed 22/01/2018
Recommended
The trader replied (on 24/04/2018)
Thank you for taking the time to leave a review Simon, I am so pleased to hear you are happy with all aspects of work carried out. If there is ever a matter of urgency with a boiler change we always aim to provide a quick turn over, and I am thrilled we were able to help. We look forward to being of service to you again in the future. Please feel free to contact us on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent professional service
Customer Service
Quality
Value
Whilst more expensive than other quotes, the service provided and quality of work was excellent and the fitters were professional throughout.
Mark, Somerset Posted on 18/01/2018 , work completed 18/01/2018
Recommended
The trader replied (on 15/03/2018)
Hi Mark, many thanks for your time in completing a review of our services and also for your kind and informative comments. We always take care in offering our customers the best possible service we can. If we can be of service to you in the future please feel free to contact us on 01749 683941. Warm regards all the team @ Tincknell Heating.
Prompt and Professional
Customer Service
Quality
Value
We were given an arrival time and they were here. They did a very good and thorough job. No mess and everything went to plan. The boiler works beautifully. Thoroughly recommend them.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
Recommended
The trader replied (on 15/03/2018)
Thank you very much for your review and your recommendation. I am pleased that everything went well and the boiler works beautifully. I hope we can be of service to you in the future. Warm regards all the team @ Tincknell Heating.
Brilliant Job
Customer Service
Quality
Value
Very pleased with the service nothing was too much of a problem. Anything we asked for was done. Very clean and tidy.
Neil, Avon Posted on 03/01/2018 , work completed 03/01/2018
Recommended
The trader replied (on 15/03/2018)
Thank you so much for your comments Neil, we're really pleased to hear that you've had such good a experience with Tincknells. We hope we can be of service to you in the future. Warm regards, all the team @ Tincknell Heating.
Fabulous job
Customer Service
Quality
Value
I couldn't have asked for a more professional job. The team were hardworking enabling a rapid finish without affecting the quality of work.
Lynne, Somerset Posted on 22/12/2017 , work completed 22/12/2017
Recommended
The trader replied (on 15/03/2018)
Thank you very much for your review Lynne, it's great to receive such positive feedback for the work carried out. Should you require our help please feel free to contact our dedicated heating services department on 01749 678828. Warm regards all the team @ Tincknell Heating.
Proficient, skilful and cheerful
Customer Service
Quality
Value
The Tincknell Heating and Plumbing team carried out my boiler installation with the upmost skill, proficiently and courteous (it being an extremely cold 2 days!). Resulting in a highly commendable. 10/10 from me. They are the best, no doubt.
Alan, Somerset Posted on 01/12/2017 , work completed 01/12/2017
Recommended
The trader replied (on 15/03/2018)
Hi Alan, what a fantastic review! Thank you for your kind comments and I am very pleased you are happy with the installation of your new boiler. I will make sure your thanks and review are passed on. We look forward to looking after your new boiler for many years to come. Warm regards all the team @ Tincknell Heating.
Very pleased with everything
Customer Service
Quality
Value
The work was completed on time and the men were considerate cleaning up and removing all rubbish. Everything was explained as to how the controls of the boiler work. I have no hesitation in recommending Thicknell Fuels, James, Ollie and Cam.
Marion, Somerset Posted on 24/11/2017 , work completed 24/11/2017
Recommended
The trader replied (on 15/03/2018)
Thank you Marion for your detailed review and kind comments. I will make sure to pass this review onto our installation team. We hope to be of service to you again in the future. Warm regards from the team @ Tincknell heating.
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