The immersion element in my 40-year-old hot water cylinder blew. My initial quote was from a different tradesman who criticised the installation done way back in 1981, was difficult to pin down to get the quote and arrived quite late for the appointment without apologising. He told me I needed an entirely new system. I was not against a new system, however, I did not want to deal with the first tradesman and therefore got in touch with Martin for a second opinion. Martin was polite, arrived on time, was very approachable and discussed options and pointed out that new cylinders have pipes in every different place, making it a very big and fiddly job. He proposed as first option, the cheaper alternative of draining / wet-vaccing the current cylinder, tilting it forward in the poky cupboard with little clearance, in order to remove the current element. If that didn't work, then we could go to option 2 of a new cylinder. He gave me a quote that seemed very reasonable. On the day, it seemed as if the element would be hard to get out but somehow he managed it without even having to unplumb the cylinder and tilt it forward. He could have easily charged me his original quote but he was very fair and charged simply for the 3 hours labour plus parts & VAT. A pleasure to deal with him and to know that people like this still exist out there in the world.