Heating System Failure
I have a maintenance contract with TGS and, following a heating system failure, I called them for support at 09.15. James was on-site at 16.30 and immediately identified the problem. It was an extremely awkward repair to make but James was determined to resolve the problem that day so that we had a fully operational hot water and heating system. This involved having to go and get parts late in the day on a Friday and returning to complete the job. All Labour and parts were covered by the contract which is excellent value for money. Thanks for your excellent work James.
Kevin in Merseyside
Posted on 05/09/2020
, work completed 04/09/2020
Recommended
Excellent all round.
James and his team provide a wonderful service. I am totally confident and happy in recommending this great company.
Susie Hope in Southport
Posted on 07/08/2020
, work completed 06/08/2020
Recommended
Prompt and professional
Clive, Merseyside
Posted on 29/07/2020
, work completed 16/07/2020
Recommended
Great reliable service
I have used Total Gas Safety for some years. This is a great value for money service. They are reliable and trustworthy. I am confident in their knowledge and skills. I would highly recommend this local service. Thank you.
Robert, Merseyside
Posted on 23/07/2020
, work completed 16/07/2020
Recommended
Very happy
I had my annual boiler serviced. Have had the same company for a few years and have always been happy with them. They are prompt and reliable. They were recommended to me, and I have found no fault with them.
Philomena, Merseyside
Posted on 14/07/2020
, work completed 06/07/2020
Recommended
Prompt and professional
Prompt, efficient service. Friendly approach. Timely service
William, Merseyside
Posted on 19/06/2020
, work completed 09/06/2020
Recommended
Very professional, extensive product knowledge.
Have used Total Gas for some fifteen years now. Always good reliable service, good product knowledge, polite and on time. Fitted new boiler six years ago, super job, would not use anybody else for any work on any of our gas appliances. Highly recommendable company.
Customer in Merseyside
Posted on 18/06/2020
(Reviewer did not use service)
Recommended
Excellent
I had Total Gas 3 years ago to install a new boiler. There workmanship were excellent & today I had my annual service and again I have absolutely no complaints.
Patricia, Merseyside
Posted on 12/06/2020
, work completed 03/06/2020
Recommended
Cental Heating
First class service. Always very reliable and efficient. Very knowledgeable about gas central heating systems and boilers.
Customer in Merseyside
Posted on 01/06/2020
, work completed 01/06/2020
Recommended
Prompt and professional
Extremely thorough in his work and exhibited great patience in what proved to be a very unusual scenario.
Andrew, Merseyside
Posted on 20/05/2020
, work completed 05/05/2020
Recommended
Very professional
Faulty boiler. Whilst other plumbers recommended new boiler, James discovered fault and repaired it. He was very thorough and after servicing. Boiler charged a reasonable rate for time.
Alma, Merseyside
Posted on 20/05/2020
, work completed 07/02/2020
Recommended
Great service; thank you, James
James has serviced our boiler under an annual maintenance contract for quite some time now. When it recently developed what turned out to be a very rare and complex fault after many years of more or less trouble-free operation, he showed a great deal of tenacity and determination to trace the source of the fault, and to carry out successful remedial action. Thoroughly recommended to future customers. Many thanks again from both of us, James.
Customer in Merseyside
Posted on 14/03/2020
, work completed 04/03/2020
Recommended
Great work and customer service
Great boiler service and customer service by James. Very efficient and responds quickly to calls. Would definitely recommend Total Gas Ltd.
Customer in Merseyside
Posted on 19/02/2020
, work completed 19/02/2020
Recommended
Very good and professional
Part of an annual contract service & call out. Replaced the part and did it efficiently, very good and professional.
Posted on 18/02/2020
, work completed 18/02/2020
Recommended
Prompt, Professional. Great guys.
On time. Very nice guys. Very helpful and professional. Great at problem solving. Nothing too much trouble. Left everywhere as they found it. Very helpful & explained very fully just how everything works and have been left feeling assured of ongoing care.
Lorraine, Merseyside
Posted on 17/02/2020
, work completed 17/02/2020
Recommended
Maintenance & breakdown contract.
Prompt and reliable service over many years and again on this occasion. Competent and ready to listen to customer input. Very good value for money.
Keith, Merseyside
Posted on 17/02/2020
, work completed 17/02/2020
Recommended
Prompt & excellent service
Reported Combi Boiler water pressure fault at 10.00 and engineer was on-site at 13.00 with problem resolved at 13.30, at no extra cost. Clean, efficient and friendly. I am on an annual contract with TGS which is excellent value for this level of service and support. I would highly recommend Total Gas Safety for their excellent service, prompt response and great value for money.
Customer in Merseyside
Posted on 09/01/2020
, work completed 08/01/2020
Recommended
Prompt.
Prompt - friendly - efficient service.
R, Merseyside
Posted on 18/12/2019
, work completed 18/12/2019
Recommended
Courteous.
James was courteous helpful. Got my heating up and running again within 2 days part needed was ordered immediately we found the fault would recommend Total Gas Safety 5 star.
Alice, Merseyside
Posted on 13/12/2019
, work completed 13/12/2019
Recommended
Always good service
We have used Total gas for many years and always been highly satisfied. They have just repaired my ageing boiler and afterwards we discussed replacing it but there was no sales pressure. I have always found that they are good at diagnosing and fixing those odd faults which are so annoying. I would thorougly recommend them.
Customer in Merseyside
Posted on 28/11/2019
, work completed 21/11/2019
Recommended
Annual Boiler Service
I was recognised when I called to set up the service which is a nice touch. And when James arrived he raised a topic about a minor problem which had arisen when the boiler was installed. I got a text message to warn me of his arrival which was useful as he was running a bit later due to demand. The service was quick and efficient. James took care to keep the place clean and tidy, just like the contents of his tool box (always a good sign). Apart from a glitch in the mobile phone connection when trying to pay the bill, he was quickly finished. I will get him back next year!
Customer in Merseyside
Posted on 25/11/2019
, work completed 25/11/2019
Recommended
Prompt and professional
John, Merseyside
Posted on 01/11/2019
, work completed 01/11/2019
Recommended
Great service and advice
Prompt response to my telephone enquiry and my boiler was serviced the same day. Other work was also carried out at the time and everything left fully working and serviced. Can't ask for more!
Customer
Posted on 28/08/2019
, work completed 27/08/2019
Recommended
Prompt.
Elizabeth, Merseyside
Posted on 27/07/2019
, work completed 27/07/2019
Recommended
Prompt and professional
Arrived promptly, got on with and repaired the fault. He also rewired an incorrect wiring job by our previous guy.
William, Merseyside
Posted on 07/06/2019
, work completed 07/06/2019
Recommended