Total Gas Safety Ltd

Joanne came to service my fire, very professional and efficient. Would highly recommend this company.

This company delivers a very high standard of customer service. I contacted them with an issue with my gas fire and received a firm time and date for a visit. The engineer that arrived were very professional and kept me informed at all times. He quickly determined the fault and during the work documented everything The work area was kept tidy at all times and any dust,soot etc was quickly cleaned away. All work was checked using test equipment and recorded. The problem was resolved and the fire now works as it did from new. I am always very impressed with Total Gas Safety and would recommend them to all without hesitation as they were totally professional from start to finish. Kind regards, John Anderson.

We have been using this Company for nearly two years for services and to provide Gas Certificates for our property portfolio. We picked this company as we wanted to support local businesses and it had a good reputation. James and his staff really do provide an excellent customer service. They "care" about their customers, eg they worked well beyond their finish time to ensure a family with small children had heating etc up and running again. From contacting the office to being on-site and getting the job done is seamless. We can 100% recommend this company.

TGS is a reliable company that delivers an excellent gas boiler service. Discussion about change and development in heating systems/technologies is candid and informative. I highly recommend TGS.

Very professional and friendly from start to finish, James really is an expert on boilers and the fitter did an excellent job. They was the only engineers that didn't try to sell me something I didn't want and they're price was very competitive. I would highly recommend Total Gas Safety

James was able to come at short notice (within a couple of hours) to investigate boiler fault messages, and recommended the most cost-effective solution, fitting a new control board the same day and returning a few days later to check it had solved the problem, service the boiler and replace missing knobs. He explained the costs before doing anything, and the pros and cons of different options. He also looked at other aspects of the central heating system with a view to future work when the boiler eventually reaches the end of its life. James was friendly and thorough and incredibly neat and tidy - in fact the boiler was probably the cleanest thing in the house when he left. A strong recommendation from me.

First time I have used this company on a friend’s recommendation. I was not disappointed Team of two arrived when they said they would, fixed the none working gas stove/fire and did a great over due service. Very clean job and cost less than I expected Very happy with the service, will definitely use again and highly recommend

James & Joanne called today to look at a fire which was giving off a horrible smell and affected our eyes. We recently moved in and thought it was just dust. When I first contacted James he told me not to use it. Just as well as it's been condemned. James explained why the fire was condemned and he and Joanne were very quick and clean in the process of cutting off the supply. They have suggested things I can do to make use of the fire which wouldn't include gas. I then asked a further question in relation to my central heating. They looked at the system and were honest telling me that they'd never seen anything like it before. It wasn't hive or nest or other makes they were familiar with. James suggested I get in touch with the previous owner as it was all automated and we needed to understand how it was set up. He told me he could spend hours just looking at the system before doing anything with it. James thank you for your honesty.

Just serviced my boiler was with another company who used to service my boiler but kept putting the cost up each year. After speaking to Total Gas l have now changed to them to service and look after my boiler. Several reasons why cheaper, good job and local. Very much a more personal service.

Cheryl took my call & arranged for James to make a same day visit . Boiler believed to have faulty motherboard but expert exploration by James revealed a faulty electric lead to pump ! Problem solved at a much more affordable price ! Thoroughly recommend this service .

Very helpful and arrived on time. The questions l asked were answered promptly and usefully. I would definitely recommend Total Gas Safety to my friends. The work done on my boiler was very thorough.

We have a contract with Total Gas Safety and have always been delighted with the brilliant service from James and the team. Always identify the problem, deal with it quickly and efficiently and are really personable into the bargain. James knows his business and gives good, sound advice you can trust.

Came quickly, stripped it down, cleaned and checked a SMEG room-vented gas fire. Probably not serviced in 10 years but good as new.

Called James in for a Combi Boiler & Gas Fire Service Contract. Impressive first impressions. James clearly explained all parts of the services & discussed results. Additionally repaired a leaky gasket and a couple of unseen boiler trim issues, found during the inspections. A good day when I called Total Gas Safety Ltd.

Very good service of our boiler plus some additional work by James. Clean and tidy, arrived on time and explained clearly the work carried out. Good value for money.

I was thankfully recommended to Total Gas as I needed a new boiler and radiators. James came around to look at my old system, gave me no pressure various options, then provided me with a quote for my new system. His very professional and efficient team came around, installed my new system quickly and cleanly and once finished you wouldn’t think they had ever been in they were that good. James arrived to sign off the work and I then received my gas certificate. I have also taken out a monthly payment to cover servicing etc which gives me peace of mind for the future. I can highly recommend this company and will recommend them again and again.

Booked for annual boiler service. Arrived on time, very polite and professional. Had an issue with existing central heating controller, sorted out the issue and assisted in setting times and temperature (I had been setting it incorrectly). Very grateful for the advice and help received. Boiler 8 year warranty ceases soon so I have taken out their boiler cover for peace of mind and it includes annual boiler service. Thank you James.

The job was for conversion from old system boiler with hot water cylinder and header tank to a combi boiler. I obtained several quotations for the work and had several queries with each of them. My initial enquiry was dealt with very efficiently by the office and James from Total Gas Safety impressed me right from the initial survey to answering my queries and through to completion of the work. The price was competitive (but not the cheapest) and the job was done to a high standard. James and Adam took care in their work and cleaned up properly after themselves. I will continue to use Total Gas Safety for servicing and maintenance.

After being let down by another fitter James from TGS could not have been more helpful and accommodating in getting my new appliance up and running. Even after discovering there was a missing part, he went over and above what was required in order to ensure my cooker was working as soon as possible to avoid unnecessary inconvenience. I have total faith in using TGS again. Thank you.

I have a service and maintenance contract with TGS. Today I had a problem with a gas fire and a radiator. An appointment was made without fuss and at my convenience. James came and sorted the issues quickly and gave good advice on checking the radiators. This company is quick, courteous and professional and I would recommend them highly.

I have used the company previously in the past and been happy with their work. This afternoon I discovered my boiler was leaking and rang. Although the office was closed there was an option to divert to an engineer. The phone was answered, the problem explained and an assurance was given that he would attend later the same day. I received a text to let me know when he was on his way. He arrived within the hour. The fault was identified and able to be repaired during the same visit. The heating and hot water functions were tested to ensure they worked. The repair was complete in under an hour. The cost was £72. I was very satisfied with the response from start to finish and happy with the cost of the work carried out. Thank you TGS Ltd.

The door on my elderly cooker had a broken catch and I had an unpleasant gas odour from the top oven. James arranged a visit and came promptly after my email. He quoted for a new catch -which he ordered at once- and offered to clean the top oven burners. He returned 10 days later with the part and attempted to clean the burners though this proved impossible. He then lowered the quote to reflect this. The reason I would award 5 stars is he then stayed long enough to discover that the smell from the top oven went away once it had reached temperature. (I had always turned it off before that, fearing it wasn't safe) He established that the oven and grill were both safe before he left which was very reassuring. I would definitely recommend him.

I was recommended Total Gas Safety by a family member after having issues with our boiler leaking. James came to view the issue and made a diagnosis immediately, he told us what the estimated price would be and also advised there may be another issue which we had previously been aware of but this had been discussed with British gas who did not recommend any repairs. Basically he gave us the price it could be and a worst case scenario price. He contacted me the following day and booked the repairs in really quickly. Adam who carried out the repairs was friendly, professional and explained everything he had done and left ensuring everywhere was clean and tidy. We have now signed up to the service contract which is extremely good value especially in comparison to other companies. Would definitely recommend this company!

I have the annual maintenance contract for my 15yr old boiler and fire. The payments have always been more than affordable and I never even noticed it. The annual maintenance was completed without fuss and again, didn’t think about it. Until….when I did have a problem. Fantastic. Immediate service, called out the same day. James was helpful, friendly, knowledgeable and knew his business. Worth every penny of the maintenance contract and I couldn’t recommend this company highly enough. Thank you Total Gas and thank you James

Reliable and reasonably priced. Used this company for my boiler installation and annual service. Have total confidence in them.

Our 23 year old boiler was still working but I decided to have it replaced by Total Gas Safety before it let us down. The whole job was completed very efficiently in less than a day. The gas fitters were extremely knowledgeable and friendly. I would have not hesitate to recommend them.

We approached this firm because he is local. We requested servicing of our central boiler and 3 gas fires. We were satisfied with the quote we received and an agreed date of the 12th March between the hours of 9am & 12pm. He arrived at approx. 10 20hrs. I was not at home when he arrived but I came in just after and he was already at work on the first fire. I popped my head around the door to say good morning and I was amazed at how smart and clean his working method was, everything laid out on his work mat and when one fire was finished he moved onto the next. He hoovered up and made sure everywhere was as he had found it. His attention to detail amazed me. Overall he was very professional and a pleasure to have in our home.

My boiler had completely stopped working 2 weeks before Christmas, and I was desperately trying to find a local plumbing engineer to come out and remedy the problem. The boiler manufacturers recommended that I try Total Gas Safety in Southport, and I'm delighted to say that James turned up a few days later, as arranged. He managed to diagnose and fix the problem, replace some faulty parts, and even gave the boiler a service. He also explained things in detail, when I asked. I was so grateful - he basically saved my family's Christmas from being a cold and miserable time. I would certainly use them again, and have no hesitation in recommending the company to others.

James identified a leak in our boiler which another heating company had not been able to fix, he and his team and were professional, courteous and efficient and I would highly recommend them.

The service engineer arrived within the time-frame agreed and was able to resolve the problem with the pilot ignition of my gas fire. He also serviced it. I was impressed by the professionalism, helpfulness and advice offered. Great value for money considering this wasn't entirely straightforward. This was my first time using Total Gas Safety and I will certainly be using them again. Thank you!

Have used Total Gas Safety on a number of occasions over the past few years as both a landlord and house owner to do repairs, annual services etc to boilers, ovens, fire etc and have always been impressed by the excellent service provided from first phone call through to job completion? TGS is an honest, courteous, user-friendly company providing excellent value for money

James arrived at the agreed time to service our central heating boiler. Very friendly, efficient and knowledgeable. We have taken up their service contract, it is very reasonable and we like the fact that it is a local company that has been established for some years

Our usual annual service of boiler, which had run perfectly over the year. James did the full and detailed checks necessary and made minor adjustments. A knowledgeable and trustworthy expert, and happy to explain things.

I have a maintenance contract with TGS and, following a heating system failure, I called them for support at 09.15. James was on-site at 16.30 and immediately identified the problem. It was an extremely awkward repair to make but James was determined to resolve the problem that day so that we had a fully operational hot water and heating system. This involved having to go and get parts late in the day on a Friday and returning to complete the job. All Labour and parts were covered by the contract which is excellent value for money. Thanks for your excellent work James.

James and his team provide a wonderful service. I am totally confident and happy in recommending this great company.

Have used Total Gas for some fifteen years now. Always good reliable service, good product knowledge, polite and on time. Fitted new boiler six years ago, super job, would not use anybody else for any work on any of our gas appliances. Highly recommendable company.

First class service. Always very reliable and efficient. Very knowledgeable about gas central heating systems and boilers.

James has serviced our boiler under an annual maintenance contract for quite some time now. When it recently developed what turned out to be a very rare and complex fault after many years of more or less trouble-free operation, he showed a great deal of tenacity and determination to trace the source of the fault, and to carry out successful remedial action. Thoroughly recommended to future customers. Many thanks again from both of us, James.

Great boiler service and customer service by James. Very efficient and responds quickly to calls. Would definitely recommend Total Gas Ltd.

Reported Combi Boiler water pressure fault at 10.00 and engineer was on-site at 13.00 with problem resolved at 13.30, at no extra cost. Clean, efficient and friendly. I am on an annual contract with TGS which is excellent value for this level of service and support. I would highly recommend Total Gas Safety for their excellent service, prompt response and great value for money.

We have used Total gas for many years and always been highly satisfied. They have just repaired my ageing boiler and afterwards we discussed replacing it but there was no sales pressure. I have always found that they are good at diagnosing and fixing those odd faults which are so annoying. I would thorougly recommend them.

I was recognised when I called to set up the service which is a nice touch. And when James arrived he raised a topic about a minor problem which had arisen when the boiler was installed. I got a text message to warn me of his arrival which was useful as he was running a bit later due to demand. The service was quick and efficient. James took care to keep the place clean and tidy, just like the contents of his tool box (always a good sign). Apart from a glitch in the mobile phone connection when trying to pay the bill, he was quickly finished. I will get him back next year!

Prompt response to my telephone enquiry and my boiler was serviced the same day. Other work was also carried out at the time and everything left fully working and serviced. Can't ask for more!

Total Gas replaced or old boiler with a modern condensing unit. They gave us a fixed price quote and despite finding a few historical issues which they needed to fix there was no suggestion of them charging more. The fitters were very careful to make sure no dirt or damage was left from their work. They were also very friendly and polite. The work was completed in the time they had estimated and we were given a thorough walk through of how the new boiler and thermostat worked. In summary, I wish all companies were this good to work with. We have used Total Gas for a number of years and have no intention of moving our custom anywhere else.

Booked over the telephone for the following week. James called before he arrived so there was no waiting around all day. He completed the work efficiently and professionally with no fuss. Will use this company again and I would definitely recommend them if you are looking for a professional, competent, friendly and helpful service.

James removed mums old gas fire and fitted the new one. Brilliant service - punctual, everything was checked out, and he sent me a photo of the new fire in and working. Excellent service and a good price. I'd highly recommend them.

I am totally impressed with the service from Total Gas. James is so reliable and competent. He fixed my elderly mum's central heating system so efficiently. It's great to have a local firm you can rely on everytime. I wouldn't hesitate to recommend Total Gas.

TG installed boiler 10years ago, been with them since and had various upgrades to system installed. Very happy, they are always ready to come out and have always done an excellent job.

Brilliant company to deal with. James is always very efficient and nothing is too much trouble. I rate Total Gas very highly. They have not only looked after our central heating system but have been very caring in their service to my elderly parents over the years.