Tree Craft Ltd

We have used Tree Craft services for several years, winter and summer for a range of work including hedge trimming, tree and shrub pruning and occasional felling. They have provided us with skilled and courteous service and we've had expert and willing arboreal and environmental advice from their co-director, Richard. Staff work closely to the job specification and check with us regularly to ensure that ongoing tasks are being done as required. Any issues or queries are promptly addressed. We were taken aback to see the previous low-scoring review (2020) which contrasts hugely with our experience and with the otherwise universally positive preceding reports on Trusted Traders. Tree Craft have competitors who are cheaper but we've experienced the work of more budget garden and tree services and prefer the skilled professional work of Tree Craft and their concern for the environment.

Waited six weeks after being booked in to have a large tree taken down. Appeared reticent on initial visit but sent a quote and booked in the job. Quite surprised to have people turning up unannounced and twice banging on my door the day before the work was due to be carried out to put down protection. Arrived an hour later than arranged and after and hour and a half decided they didn't have a chain saw large enough to do the job, weren't prepared to even take down some smaller pieces that it had been agreed were to be done in small sections. Seemed more interested for the time that they were here texting on their phones. Taken a day off work to be here and other work booked in following what was hoped to be a tree removal we have waited weeks for. No real apology or comprehension of problems they have caused. Not at all what I expected from their website and reviews, one of the worst experiences we have ever had when dealing with trades, felt as if there was no integrity and very amateurish and frankly rude and arrogant.

We can thoroughly recommend Treecraft, after several jobs here. They arrived on time, did the job speedily and charged a fair price, they did exactly what they quoted and even swept the street as well the garden. They actually do what you ask rather than what they want to do. You don’t pay them on the day, no cash in hand but get an invoice afterwards, they aren’t super cheap but you get what you pay for.