Trust Boiler Care Limited

We wanted to upgrade our old conventional boiler to a combi boiler and obtained a few quotes prior to making our decision to use Trust Boiler Care. Adrian initially came to quote and we were impressed with him right from the start. He is very friendly and has lots of experience in this field. The work carried out by his team has been exceptional and we are extremely happy with the new boiler (Baxi 800). The shower is so powerful now and it is great to have instant hot water from the kitchen tap. As this was a conversion there was a lot more work involved and the water tanks from the loft and cylinder tank from the airing cupboard were removed on day 1 and disposed off. We went out for the day and felt comfortable with leaving everyone in the house, and they locked up as we didn't return until 7 pm. Some laminate flooring needed taking up in the spare bedroom to get to the pipes and was re-laid satisfactorily. Most of the work was done by Adrian and David, although there was some assistance from another couple of guys (one is Adrian's son). A new flue was necessary to accommodate the new boiler and the hole from the original one was bricked up without there being any obvious signs. We also requested for the gas fire to be capped. The work was completed on day 2 and all the paperwork registering the boiler was completed. Adrian even arranged for the old boiler to be collected by the scrap merchant the next day. We highly recommend Adrian and his team.

Needed new syphon unit in toilet. Emailed Adrian Saturday morning and got a reply within 15 minutes. Tony the plumber phoned this morning (Monday) and arrived within 30 minutes of the call. Work completed within 1 hour, new syphon unit, new stop valve and pipework, new sealant around waste pipe and toilet bowl secured to floor. Excellent work, superb service and very reasonable price. Which? Trusted Traders came up trumps! Thank you Tony.

Adrian attended my restaurant early evening when my boiler failed and spent a hour trouble shooting to discover needed new circuit board. He returned the next day with new part and had me up and running with no effect on my business. He is a very friendly and courteous person and nothing is too much trouble. I would 100% recommend him to anyone who needs a boiler/ central heating engineer.

Adrian and his trustworthy team came and added two extra radiators to the existing central heating system. Adrian’s expertise to advise on the best solution to meet our needs was invaluable. They worked quickly and efficiently with minimal disruption and cleaned up so well that you couldn’t tell the floorboards and carpet had been taken up. We would not hesitate in recommending them for their professional approach and personable manner.

Our boiler was over 15yrs old. Had a leak repaired early Jan 25 & didn’t want to get caught out come Autumn 2025. Trust Boiler Care were recommended by a work associate. Adrian turned up on time to view the job & quote. Very honest, friendly chap. Installation of a Worcester Greenstar 1000 combi boiler & replacement of a fuzzed up 25yr old double radiator all done the following week. They also flushed & balanced the system. The day before install Adrian rang to confirm the job & request email details for guarantee/paperwork. Even rang on the morning of install to say on their way and arrived bang on 8am. All work carried out with military precision. Family run business with his young sons, one of whom worked alongside Trust Boiler Cares gas safe registered boiler installer. Apparently they’ve worked together for over 20yrs. The older son carries out boiler servicing for the company and will contact us when our boiler is ready for its annual service. Very neat clean & tidy workers. Very polite too. The one thing that stood out was how reassured we felt that anything we didn’t understand, anything we weren’t sure about what to do, Adrian just said call us don’t worry that’s what we’re here for. The communication from Adrian was 1st class. On completion he’d already done all the registration of the boiler, sat with me, went through it and made sure we’d got the confirmation email from Worcester Bosch with his companies registration details. Very impressed

Adrian gave us a competitive price for fitting a new boiler. He was most pleasant to deal with and extremely helpful. Adrian and his team arrived on time and completed the work in one day. They were polite, professional and clean tradesmen and I wouldn't hesitate to use them again. I found his advise and helpfulness faultless - its so nice to deal with such a nice trustworthy guy!

Adrian has been our trusted heating engineer for 15 years or so. He installed our boiler many years ago and has maintained it ever since. He has also dealt with our numerous "emergencies ", speedily and professionally. And best of all, his prices are very reasonable. The Adrian's of the world are few and far between...

While testing out radiators to prepare for the upcoming winter, we realised 4 of 8 were not heating up. We contacted our rental agency, which in turn contacted Trust Boiler Care Ltd. We were truly impressed by Adrian’s sincerity, knowledge, and cheerful demeanour. He promptly visited us soon after being contacted by our rental agency to understand the problem. Turns out our radiators are more than 20 years old, and two were even leaking. He fixed the date for the second visit and showed up on time. He went above and beyond the call of duty by not just fixing the non-working radiators but adding a thermostat to the kitchen radiator, especially for our cat (long story). We were really impressed by how patiently he worked (it took more than 3 hours in all), with sincerity, making multiple adjustments across till everything was done to the utmost standard. He also tidied up after the job, leaving no mess. Truly impressed and can vouch 100% that “trust boiler ltd” can be trusted completely. Saved their contact details for any future jobs. Thank you, Adrian and Alf, who really made the day!

From start to finish, my experience with Trust Boiler Care Ltd has been nothing short of exceptional. The quality of the work was impeccable. The boiler repairs we needed after failing a gas safety inspection was carried out with precision and care, and everything works flawlessly. The quote we were given was not only competitive but spot-on. There were no surprise fees or hidden charges—everything was fully transparent from the beginning. Prices are always reasonable They were courteous, respectful, and clearly took pride in their workmanship. It’s rare to see such dedication these days. Communication was excellent throughout. Emails and calls were answered promptly, and my tenant and I were kept in the loop every step of the way. It made the whole process feel seamless and stress-free. Every aspect of the job was explained in clear, simple terms. No jargon, no confusion—just honest and straightforward communication, which really helped us feel confident in our decisions. We had a couple of last-minute delays because the part we needed took longer to arrive than we initially expected but their willingness to help and accommodate our needs was a huge relief. I would definitely recommend them.

George recently worked on a leak in the central heating system, and serviced the boiler. Getting to the root of the problem was complicated and two visits were needed. Great customer service, always kept in touch to let you know the estimated time of arrival. After months of living in a house with heating problems I now have a fully working system. I would definitely recommend Trust Boiler Care.