Trust Boiler Care Limited

I was in need of a replacement boiler and Trust Boiler Care gave a competitive quote for the make & size of the boiler I wanted, so we agreed on an installation date. On the day Adrian & his team arrived promptly and got on to get the work done, making good provision to cover up the kitchen to prevent building waste spreading. In the quote, I had asked to look at an existing radiator that was not performing well. Having identified it was blocked and couldn't be cleared, they were quick to source a replacement and were still able to get all the work done in the day. Very pleased overall with the work and the boiler is working fine.

Due to a problem with the boiler, my Mum couldn’t get any hot water so we needed someone to come out at short notice. The guy who came round was great - got straight on the job, talked through what the problem was so we understood and generally went over and above on all counts. We were really pleased with the overall service and cost to fix the issue and would definitely recommend his services.

Adrian, George and his team fitted a new combi boiler for me as my previous one had stopped working. They squeezed me into their busy schedule within a couple of days so we weren’t without heat and hot water for long. They were amazing - knowledgeable, professional, clean and tidy. Very reliable - turned up when they said they would, and the price was extremely reasonable too, especially for the amount of work involved. I would have no hesitation in recommending them. Exceptional service all round. I am a vey happy and satisfied customer.

We were a bit worried about getting someone in to replace our boiler but Ade was a great find. A genuinely lovely person and he was great around my kids and the dog. Everything from the presales talking is through what boilers we might want to look at, to after the job cleaning up and not leaving a mess was appreciated. The pipework he left was immaculate and has made the area look a lot nicer than previously. Would definitely recommend.

Adrian is very friendly, professional and experienced. He turned up on time and replaced the old kitchen mixer tap. No mess left behind. The thermostat needed changing too. Again, Adrian sorted it in no time. He checked that all was in perfect order before leaving. An absolutely brilliant service! Highly recommended!

I spoke to Adrian about my radiator valves which were beginning to fail after 18 years. He arrived on time and all the valves were replaced inside four hours including draining and refilling the system. He is friendly, knowledgeable and provides an excellent service for a fair price. Happy to recommend him.

Highly recommended, had a problem with a diverter valve on a combo boiler, came out quickly and repaired the boiler, we now have hot water, price was very reasonable. Really happy with the speed and service. Thank you.

Annual boiler service undertaken. Arrived at agreed time. Friendly and professional. Discussed findings from service. Pleased with work undertaken and the cost was very competitive. Will use again. Recommended.

Adrian and his team have been fantastic. They were much more affordable than other companies. Adrian fitted a brand new boiler for us efficiently. He is friendly and trustworthy. We highly recommend this company. From a happy homeowner!

Aide was outstanding, left him the keys and new boiler was in and house immaculate by the the time I got home from work. Cannot recommend this professional service enough. A trustworthy, value for money service with a smile. Cheers

Adrian and his team are always superb, they've done a couple of services for me prior and I'll definitely be a returning customer. For this job it was a tricky boiler install which was a little bit out of the norm, Adrian was great at explaining the options, finding me a good deal and then with George and the team did a fantastic job on the install and even cleaning up afterwards. They take great pride in what they do, are very thorough and are also a good laugh, would highly recommend.

Huge thanks to Adrian and team . When British Gas condemed my boiler and effectively walked away from it. Despite many calls made Trust Boiler Care went out of their way via Wattsap to understand the issues and provide a quote that was reasonable and more importantly when the house had no hot water or heating Adrian turns up with his merry men just a few days later and today we had heat ! Would have no problem in recommending the Company and welcome any contact . Top guy appreciate quality installation . Wish all fitters were like this .

We have just had a new Worcester boiler installed by Adrian and his team. They did a great job, it cost what they said it would, they came when they said they would, tidied up before they left and made sure we were happy with the installation and knew the new controls. Very happy to recommend.

Contacted Adrian who immediately knew what the problem could be with our shower/cylinder. He arranged for Dave to contact us, which was done promptly. Dave came the next day and diagnosed the problem was with our cylinder but needed a certain part which had to be ordered. This was done and Dave kept us updated on delivery of this unusual part. The day he got delivery he came to fit it and it was done in no time. He also carried out a service on the water cylinder which was just about due. All at a very reasonable price and done by a super guy. Would have no hesitation in recommending this company to anyone - you will receive the best service, and we had their reassurance that they would come out promptly should there be any problems.

Outstanding. Responded promptly, arrived on time and completed the installation and commissioning efficiently. Neat workers, particularly making good the old plaster and brickwork around the flue. Would recommend unreservedly.

These guys are really efficient someone recommended them to me Called Adrian Dawson and I was in a pickle about a leeking toilet feed pipe, he told us turn the mains off and sent his plumber Tony who came within an hour to evaluate and sort the problem out .he took toilet system apart replace a seal and put it all back it was done like new before lunch very reasonable price as well , I would recommend these guys to anyone extremely professional job well done

I’ve revived the best service from Adrian and trust boiler care. They were friendly, keen to sort out my boiler really quickly and fairly priced. I would reccomend to anyone!

Adrian and his team have been great. I had several problems. One with a Vokera boiler in a rented property. That was arranged. In my own house he serviced the Worcester Bosch boiler and found a gas leak which could have been fatal. He always responds to calls and charges a fair price. I would highly recommend the work of everyone in his team.

We got quotes from various firms, and we found Adrian and his team to offer the most reasonable price and to be the friendliest and most experienced. It was a big job, but Adrian did his best to reassure us that it was all perfectly normal for them and that everything would be fine, which we needed, to be honest! It involved the total renewal of a 38-year-old system, which included the replacement of 8 radiators, removal of 4 water storage tanks (3 in the loft), open fire service and converting the whole water/heating system to run off the new combi boiler. Given how much mess this job could have caused (the radiators and tanks were full of black sludge/water), along with our light carpets throughout the house, we were amazed at how unobtrusive they managed to be. Carpets were fully covered, remedial touch-up work was undertaken, all waste was removed, and the old cabinet was refitted around the new boiler, we couldn’t ask for better! They turned up on time every day and genuinely grafted (people I’ve told have been amazed at how much they achieved in a day, versus the installers they’ve used) throughout, until the job was complete, none of the unreliability which many people seem to experience. They were more than trustworthy enough to leave the key with, so we could keep out from under their feet during the day. The system works a treat and we look forward to a nice cosy winter, I suspect it’ll make a huge difference to the house as a whole, thank you, Adrian and team!

Very pleased with the service from Adrian and team. Professional client orientated approach. Both maintenance and emergencies are addressed with the thought of a client. Adrian has helped me establish a source of a gas leak when I could smell gas in the house (it was an external one). Also, was absolutely brilliant when the boiler just stopped working on a Friday evening before the long weekend - fixed it in no time, had all the spare parts needed in his van and gave us a chance to enjoy the longer break. And also, great chat always :)

Super friendly and efficient service. I was kept informed at each stage and they were polite, cheerful and got the boiler replaced and the new one installed quickly. They were very diligent in testing the new boiler and then making sure all the radiators were balanced and that there was no air in the system. The house is toasty, I couldn’t recommend anyone more! Thank you!

I reached out to Trust Boiler Care when our boiler packed in a week before Christmas! Adrian arrived on time, gave us a fair quote and returned to complete the job the following day. Adrian is a really friendly bloke, a very tidy worker and had our heating back on in no time. Absolutely faultless. Would highly recommend.

I had a new boiler fitted today by this company after having a terrible experience with another boiler repairer. Adrian, George and Phil arrived exactly on time with the friendliest customer experience one could ask for. Before I knew it my old boiler was removed and the new pipework in place for my new Worcester Bosch. The lads tidied up meticulously and talked me through the instructions. They genuinely restored my faith in boiler companies once more. Thank you again Adrian, Phil and George. See you next year for my service. I wouldn't use anyone else. Top job, carried out quickly and efficiently.

Adrian fitted a new boiler for my mother in law as hers had stopped working. He went above and beyond to ensure she had heating and hot water before Christmas. Adrian has great communication from first contacting him, through to completion and is extremely diligent in his work including cleaning and tidying away. We have used Adrian for several jobs previously and he has never let us down. Thanks Adrian

I have used Adrian and Trust Boiler Care team for a few years now and have found them a real pleasure to deal with and also really pain free. They always offer an excellent service where they are able to respond quickly and and get the job done with no hassle at all. I have used the team for a variety of jobs big and small; from leaky radiators, Gas Safety Certificates, radiator replacements and boiler replacements. Something I particularly value is that they take the headache of my hands and deal with the problem quickly and efficiently! I really appreciate the hard work that they do.

I contacted Adrian Dawson at Trusted Boiler Care to replace my Vaillant boiler with a later model as it had failed after only 18 years of faithful service! He visited and gave a very fair quotation for the work. We agreed a start date and Adrian and his team arrived on the dot on the agreed date and time. They were very tidy and went to a lot of trouble to protect our furnishings. He had estimated that it would take a little over a day and a half to complete the work and that is what happened. The task was more complicated because the boiler is situated in the middle of the property not on an outside wall and the route for the condensate pipework was difficult. The team went to a lot of trouble to route the condensate under the floor when other routes would have been much simpler. I was impressed particularly when others might have used that work as a reason to increase the price. I found them to be very pleasant people and committed to doing a first class job. I have no hesitation at all in recommending them. Roger.

I contacted Trusted Boiler Care when the gas boiler of a lady for whom I am Power of Attorney failed its annual service. Adrian came on time and gave a prompt qoute which we agreed and the work to install a new boiler started the following week. Adrian and his team are very knowledgable,very polite and hard working. They did an excellent job completed in two days. I highly recommend Trusted Boiler Care. Eddie Horrigan

Trust Boiler Care Ltd was the only one of the 3 Which? Trusted Traders contacted to respond to my initial enquiry, and they did so within hours. The initial survey and consultation by Adrian Dawson a few days later was thorough, professional and detailed, with a recommendation for a new a system to match our slightly unusual arrangement (which includes a solar PV- heated hot water tank), with gas water heating to work quite independently of the central heating. A week later the new boiler and controls were installed by his team in 2 days, with efficiency, professionalism and skilled workmanship. I am delighted with the new system and would highly recommend Trust Boiler Care Ltd.

Our boiler broke just as the cold weather came back. Adrian and his crew came within a few days and had it sorted in two. They removed the old boiler and water tank, put in a new combi boiler and replaced a number of pipes around the house They did it with minimal disruption to us, working around our availability, with an understanding of the urgency of the request. They're a really friendly bunch too, and made sure they didn't mess up the rest of the house (they put plastic down on our stairs to avoid getting mess on them - something other traders haven't done). The boiler they put in is great.

I have known Adrian for 5 years and would always use Trust Boiler Care for all work on my central heating. In the past they have changed radiators, fitted new valves and serviced my boiler always at a price I was happy with and always with a smile! Adrian and all of his team are very respectful of my house and work in a clean and tidy way. I have just had a new Worcester Bosch boiler fitted and couldn't be happier with the results, they just got on with the job with no disruption inside the house or out. I would not hesitate to recommend them to anyone.

So we had a leak and I called them on a Friday, he wasted no time, he asked for a video and told me asap what the problem was and the cost. Loved that there was no beating around the bush straightforward so I could decide. On Saturday they came and he was so professional did an amazing clean job no mess was very quick. Highly recommend because they are so professional and have a smile on their face!

I don’t often leave reviews but decided to write something as I’ve had an excellent experience both times I’ve dealt with this company. This is how companies should be run! I used them after my British Gas annual cover were unable to send an engineer within a reasonable timescale after multiple breakdowns. They are efficient, v. knowledgeable, turn up on time and have good communication. They have managed to fix our boiler which had numerous call outs and still didn’t work. Adrian (either the manager or owner? ) is clearly the oracle of all things boiler related. ERaFAde fixed our 18 year Saunier Deval boiler (serviced every year) and I’m delighted. It’s not the season for a broken boiler!

Always respond promptly; always turn up; always keep you in touch; always complete the job, always clean and tidy - and always warm and friendly. Why bother risk using anyone else?

We had our boiler moved from our bathroom to our kitchen. Work was carried out quickly and efficiently. All the pipework is very neat and tidy and the work was done with minimal mess and they were friendly and helpful throughout.

We wanted to replace two wall-hung boilers with a floor standing Worcester hi flo. This produced a series of problems, first the installation of a roof-mounted flue and the joining of two separate water service systems. The work was thoughtfully done, was exceptionally clean and the plumbing and associated work was very professional!

My new Worcester boiler, installed by British Gas in summer 2020, completely lost pressure. I was unable to refill pressure myself. BG couldn't send anyone for a month! Trust Boiler Care (found here on Which? Trusted Traders) returned my call almost at once and was able to come next day. They analysed the reason for the problem, fixed the pressure quickly, and helped me to be more confident about doing it myself if needed. All Covid-Safe measures observed. Very pleasant person. Only charged me call-out fee, nothing more.

Our boiler broke just before Christmas. The original engineer I called out said it wasn't worth repairing and we needed a new one. I decided to ask for a second opinion and found Trust Boiler Care as a Which Trusted Trader. They came out on Christmas Eve for free, gave us two options of installing a new boiler (£1000 cheaper than British Gas) or trying the repair. They tried to get the part before Christmas, but couldn't, but came out on the 27th and repaired for the fraction of the price of a new boiler. Can't recommend them enough! Will definitely use again.

We found both Adrian and Dave extremely helpful, pleasant & professional. They provided a first class service and kept us in the loop at all times concerning the works even during the weekend. The price for the service and repair was very reasonable and good value for money with no hidden extras. We cannot recommend them highly enough and would not hesitate to use this firm again the future. Thanks Adrian.

If I could leave 6 stars I would! I had a major central heating problem which was looking increasing like I would have to commit to the huge expense and major upheaval of having new central heating pipe work installed in the upstairs of my house. The issue turned out to be a major blockage, not just an airlock, in my system which other plumbers had tried to solve but without success. I had already incurred significant costs and was becoming increasingly concerned when I found Trust Boiler Care on the Which Trusted Traders site. I contacted them and Adrian arranged for Phil to call over the very next day. When Phil arrived he exuded a quiet confidence and I immediately knew I was in good hands. As soon as he started I was aware that his knowledge was much greater than the previous plumbers I had tried. It was a very tough job but through Phil’s persistence and professionalism he eventually succeeded 100%. Throughout the work he kept me fully informed and the overall attitude to customer service by both Phil and Adrian is exemplary. I thought the eventual price was very fair and I remain extremely grateful to Adrian and Phil at Trust Boiler Care for the service they provided.

After leaving a message for him Phil called me back on a Sunday and arranged an appointment for the following day. He arrived about five minutes early for the appointment and quickly diagnosed and repaired the fault on the central heating boiler. He then found a way to fix a faulty motorised valve which was much cheaper than replacing it. He was helpful and friendly throughout and all the work was done for the price of the standard call out charge. I have no hesitation in recommending him.

Fitted a brand new gas hob for us. Very professional and nice guy. Would definitely us him again/ recommend to anyone.

These guys replaced my boiler yesterday and gave done a fantastic job. They know their stuff inside out and back to front! Hard working, reliable and really friendly. Really reliable and competitively priced. I can’t recommend them highly enough. Super thorough job. Brilliant!!

Adrian arrived to our service our boiler on time and with a big smile on his face. Service was completed quickly and efficiently - Adrian talked me through the process and left with my boiler as good as new. Would 100% recommend and won't hesitate to use him again in the future.

My usual boiler service engineer came to do boiler service. Pressure at 3.6 bar. Didn't sort anything and left saying a new boiler needed. Installed Jan 19. Got in touch with Trust Boiler Care and they were here the next day. Bled the system within an hour and sorted the pressure, heating working a treat. Honest work at a fair rate. Would definitely recommend. Saved me a fortune.

I had my boiler and gas fire serviced and a radiator repaired. Phil was punctual, polite and very friendly. I was given a fair quote and this was adhered to. Phil was very thorough and tidy and talked me through everything he was doing. I was impressed and would whole heartedly recommend the company.

From initial call with Adrian to new boiler being installed, efficient, friendly and did exactly what was agreed and for the price. Excellent value and really amenable to fitting in with our hectic schedule as much as theirs. Fantastic... we're using them again for other plumbing work!

Phil was very good at pointing out exactly what he was doing and why, which I appreciated. He was efficient and friendly and more to the point as has been mentioned by several other reviewers he was extremely good value. Absolutely no hesitation in recommending him

Was having problems with my Baxi Boiler needing re-pressurising at least once a day - they responded to my phone call within a couple of minutes and Phil came round next day.Identified the problem straightaway, explained to me what my what my options were and sorted the problem out. Incredibly friendly and knowledgeable and very reasonably priced.

Excellent service. We were given good advice as to which boiler to have. The team fitted the new boiler in a new location in 2 days. It was a very neat job and the team went out of their way to make sure pipes were unobtrusive. At a later date we had a leak on an old radiator valve. After a frantic call someone turned up the same afternoon to repair the leak, replacing the valve. It was good to know we could call on Adrian’s team in an emergency.

Just had a new boiler fitted. All work carried out professionally and efficiently could not fault the workmanship in any way. Great guys great work would recommend them to any one. Thank you to Adrian and Bob for a great job.

Phil went above and beyond to fix my old boiler, very efficient, friendly and helpful for a very reasonable rate. Even phoned the next day to check if all was still ok and it was. I would not hesitate to recommend this company to anyone. Thank you again

I was put in touch with Adrian's company 'Trust boiler care' by a neighbour and subsequently contacted by Phil who arrived on time and knew exactly what our issue was due to his wealth of experience in the field. I feel very lucky to have come across him (and judging from other reviews left here-so are many others!). It also transpired that previous services had left my boiler in a very poor condition with many corners having been cut which Phil quickly rectified. At the end of the job he even helped me balancing the entire house's radiators in order to get a new radiator running better. And all this for a very fair cost! Thank-you!

I have no hesitation in recommending Phil from Trust Boiler Care to anyone. He is 100% honest, reliable, trustworthy and willing to go out of his way to help. He has been out to us 3 times over the last couple of weeks, all being emergencies, and has not let us down on any occasion. The first call out was when our boiler broke down overnight and Phil arrived within hours of our call and was able to carry out the repairs and give us back heating the same day at a very reasonable price. The following weekend he had to come out twice again, due to problems left by other workmen. We called him late on Friday, just as he was about to finish for the day, to ask him to come out to a leaking radiator and he was here within 20 mins! He was quickly able to identify and correct the issue and restore heat to the room. On the coldest weekend of the year, we woke up on the Sunday to no heating or hot water. Phil gave up his time off to come and help us out of a very bad situation and arrived at 9.30am - less than an hour of us getting in touch! He quickly found an old joint that had failed in the pipes running under our property in the cellar, which was draining the boiler. He was able to put it right in less than an hour, working in very difficult conditions. Rescuing us once again! Not only is Phil an exceptional gas engineer, he really does care about his customers and we can't thank him or recommend him enough.

I had a new boiler installed and five radiators moved/fitted and could be happier with the service I received from Phil and Adrian. They carried out all work in a professional friendly way and were exceptionally tidy. Existing pipe work was clipped under the floorboards which was above and beyond. The rates were competitive and I would not hesitate to recommend them. I look forward to a long relationship of using them for boiler servicing and other central heating work.