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Trust Electric Heating Ltd

4.7

197 Reviews

Opening Hours
Today - 09:00–21:00
  • Monday 09:00–21:00
  • Tuesday 09:00–21:00
  • Wednesday 09:00–21:00
  • Thursday 09:00–21:00
  • Friday 09:00–21:00
  • Saturday 09:00–21:00
  • Sunday 09:00–21:00

About

We are a British manufacturer and deliver in the UK. We launched the neos electric radiator heating system in 2018 a UK and International patented product. The neos is the only electric radiator with patented Cool wall and Quadvex technology. The neos is Made in Britain in Leeds and is inspired by German Electric Heating technology.

The neos has a soapstone core that retains the heat and due to its aluminium casing it conducts the heat 2.9 times more effectively than mild steel - thus warming your room quicker.

We offer a selection of thermostatic controls to fit with your lifestyle, an array of colours , finishes, styles and sizes and we have one of the longest guarantees of 25 years. Slimmest modern storage radiator on the market and the most attractive!

We can give you firm evidence on the efficiency and effectiveness of our product as we work with Huddersfield University. They test and verify our products.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • german electric radiators
    • electric heating

Customer reviews

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4.7
197 reviews
Customer Service
4.7
Quality
4.8
Value
4.6
Sort by
Electric Radiator Installation
Customer Service
Quality
Value
The lads did a great job, with a neat and tidy, no-fuss installation, and a very clear explanation of the instructions for use. The new radiators look great and are very well made. I'm sure they will keep us cosy this winter.
Customer in Essex Posted on 19/08/2026 , work completed 19/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for the lovely review! ⭐ We’re really pleased to hear the lads made the installation neat, tidy and completely fuss-free, and that everything was clearly explained before they left. It’s also great to hear how happy you are with the look and quality of your new radiators. Here’s to a lovely cosy winter ahead! ❤️ ~ The Trust Team
Installation of radiators
Customer Service
Quality
Value
I'm really pleased with the work carried out. Matty and Treasure were pleasant and polite to talk to. Very tidy; took all packaging away. Explained how to use the radiator very well. Completely satisfied
Customer in Pembrokeshire Posted on 19/08/2026 , work completed 18/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for the lovely review! ⭐ We’re really pleased to hear that Matty and Treasure were so pleasant, polite and tidy throughout your installation, and that they took the time to explain everything clearly before they left. It’s wonderful to know you’re completely satisfied with the finished job. We’ll make sure your kind words are passed on to them both ❤️ ~ The Trust Team
Great work
Customer Service
Quality
Value
Everything was great from start to finish arrived on time and did the work fast heaters look great very pleased and everything was explained to me well as well very pleased with the job
Customer in South Ayrshire Posted on 18/08/2026 , work completed 12/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for the lovely review! ⭐ We’re really pleased to hear everything went smoothly from start to finish and that you’re so happy with how your new heaters look. It’s also great to know the team worked quickly, arrived on time and made sure everything was clearly explained before they left ❤️ ~ The Trust Team
Helpful and tidy
Customer Service
Quality
Value
We had Finlay and Corey install our new heaters last week. They both were polite and helpful. They made sure that they checked with us on the exact locations and heater types as they went along. They were professional and tidy. Finlay made sure that we had the instructions and knew how to program the new heaters before leaving. I had previously used the Trust Neo heaters in a previous building and was pleased to see that they had continued to refine and improve them during the intervening time. Would certainly recommend them.
Customer in Posted on 18/08/2026 , work completed 13/08/2026
The trader replied (on 23/09/2026)
Hello! Thank you so much for the lovely review! ⭐ We’re really pleased to hear that Finlay and Corey were polite, professional and made sure everything was exactly where you wanted it throughout the installation. It’s also great to hear that, having used our heaters before, you’ve noticed how the product has continued to develop and improve over time. That means a lot to us! We’ll make sure your kind words are passed on to both Finlay and Corey, and thank you so much for recommending Trust ❤️ ~ The Trust Team
A job done well!
Customer Service
Quality
Value
From when the rep first turned up to the guys doing the install, cleaning up after themselves, all involved are very friendly and helpful. Communication is obviously a key fixture for the company and they execute it superbly. A very professional group of people who I can't thank enough for making the options and choices so easy. Thank you again.
Customer in Somerset Posted on 17/08/2026 , work completed 11/08/2026
The trader replied (on 23/09/2026)
Hello! Thank you so much for such a lovely review! ⭐ It’s fantastic to hear that you felt well looked after from your very first appointment right through to installation. Clear communication is something we really value, so it means a lot to hear that this stood out during your experience with us. We’re also really pleased the team made all the different options and choices feel simple and straightforward. We’ll make sure your kind words are shared with everyone involved ❤️ ~ The Trust Team
Very professional
It was a pleasure meeting Brice and Troy, who arrived on time and arranged to fit my radiator. Once fitted, the small amount of dust made was all cleaned away. Brice then explained the thermostat, which is very simple to use. Two very professional and friendly young men.
Customer in North Yorkshire Posted on 15/08/2026 (Reviewer did not use service)
The trader replied (on 23/09/2026)
Hi! Thank you so much for the lovely review! ⭐ We’re really pleased to hear that Brice and Toby made such a great impression and that the installation was completed professionally, tidily and with everything clearly explained afterwards. It’s especially nice to hear how friendly and helpful they both were. We’ll make sure your kind words are passed on to them ❤️ ~ The Trust Team
Excellent service
Customer Service
Quality
Value
Our radiators were installed throughout the house on 13 August by Danny & Lewis on an extremely hot day; temperatures were in the 30s. Both of them were very efficient and helpful and worked solidly through the day. Appreciated the fact that we were consulted prior to the installation in each room and communication throughout was open and patient, taking our needs into account. We did discover that one radiator needs to be swapped over and once ready, we would like Danny & Lewis to complete. I cannot obviously comment on the efficiency of the system yet, that is, until we start using it in winter but the 100-day guarantee is reassuring. The whole process from initial meeting, to ordering and completion has been great, thank you.
Customer in Berkshire Posted on 14/08/2026 , work completed 13/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for such a thoughtful review! ⭐ Danny and Lewis certainly earned their stripes working through temperatures in the 30s! We’re really pleased to hear they were efficient, patient and kept you involved throughout the installation so everything could be fitted with your needs in mind. It’s also lovely to hear that the whole process, from your initial meeting through to installation, has been such a positive experience. We’ll make sure your kind words are passed on to Danny and Lewis, and we’ll note that you’d be very happy to have them back for the radiator swap too ❤️ Hopefully, when the colder weather arrives, you’ll finally get to put your new system properly to the test! ~ The Trust Team
Trust Electric Radiator Installations
Customer Service
Quality
Value
Trust were commissioned to replace the old ineffective and expensive to run electric radiators that came with my new flat. Danny & Lewis (sent by Trust to install the new system) did a superb job of installing the new system. All four old radiators were efficiently replaced and an extra new one installed. My opinion was sort of they were unsure of my wishes. All rubbish was removed - you'd never know they'd been here! The installers were courteous, efficient, personable and very helpful in explaining and demonstrating the control system. It was fully tested before they left. Trust are a very consumer friendly company. All the staff I've dealt with were so patient and helpful. Schedule and budget were adhered to and there were no sudden hidden costs that so often appear these days. In fact, by mutual agreement, the installation date was brought forward! Whilst Trust radiators may not be the cheapest on the market they appear, from my research, to be one of the best in terms of build quality and efficiency. There is a lot of independent testing that supports this. I, so far, an very pleased with the company and its products.
Customer in Kent Posted on 11/08/2026 , work completed 11/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for taking the time to leave such a detailed and thoughtful review! ⭐ We’re delighted to hear how pleased you’ve been with the whole experience, from the first conversations with our team right through to Danny and Lewis completing your installation. It’s especially lovely to hear that they were courteous, helpful and thorough, and that they made sure everything was fully tested and explained before they left. Hearing that your home was left so tidy that you’d hardly know they’d been there is always great too! We also really appreciate your comments about the communication, pricing and overall service. It means a lot to know you felt looked after throughout and that your research gave you confidence in choosing Trust. We’ll make sure your lovely feedback is passed on to Danny, Lewis and the wider team ❤️ ~ The Trust Team
Brilliant Work by your engineers
Customer Service
Quality
Value
We probably had your best engineers stripping out old rad's storage heaters. The young helper was offering good support. Tidy, happy, good conversation crew.
Customer in Berkshire Posted on 10/08/2026 , work completed 07/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for the lovely review! ⭐ It sounds like you had a great team with you. We’re really pleased to hear they were tidy, cheerful and worked so well together while removing your old radiators and storage heaters. We’ll make sure your kind words are passed on to the crew ❤️ ~ The Trust Team
Fast and efficient
Customer Service
Quality
Value
The guys called to say how far away they were. Got straight to work as I had an appointment and had to arrange the fitting with a short time slot. Fitting was efficient and clean. They tidied any mess. Gave me a very quick lesson on the controls and how to set up(quick due to my time). The were very polite and courteous during their appointment. No complaints.
Customer in Staffordshire Posted on 08/08/2026 , work completed 06/08/2026
The trader replied (on 23/09/2026)
Hi! Thank you so much for the lovely review! ⭐ We’re really pleased to hear the team worked around your tight time slot, kept you updated on their arrival and got everything fitted quickly and efficiently. It’s great to know they left everything clean and tidy and still made sure you had a quick run-through of the controls before heading off. We’ll be sure to pass your kind words on to them ❤️ ~ The Trust Team