Trust Electric Heating Ltd

Finally decided to say a sad goodbye to the open fire. Had a look around via internet and advertisements and eventually invited a couple of manufacturers to drop in with information and quotation. Kris from Trust was polite and informative in his advice on the products and our needs, giving the information without intensively pushing the sale and we confirmed our order the following day. We were kept up to date by the office on the requirement (safety ) for us to have our fuse box and sockets replaced/amended (our cost) and the progress of the manufacture of our heater as we neared the delivery date. All the office staff (mainly dealt with Gia and Olivia ) were friendly, successfully combining efficiency with a sense of humour! The new heaters were delivered and installed by Kostas and Callum. Again friendly, efficient - and tidy - and they probably won't have to go to the gym for a while after removing our old night-storage unit. The heaters themselves? Smart and so far absolutely doing the job ! And we've signed up for the new maintenance scheme. So, based on our experience, a small British company that engages with the customer, and wants to - and does - offer good product and service. Perhaps a factor is that the staff all seem to enjoy the work itself and working for the company. Overall, a company deserving of its name !

We have used Trust Heating before and this was a follow up visit to install a new radiator and reposition an existing one. Both Kostas and Callum were most helpful throughout their visit. They arrived on time after giving us a quick call 30 minutes before arrival. Both were very polite and worked extremely quickly, cleanly and efficiently. I would have no hesitation in recommending Trust Electric Heating Ltd.

Highly impressed with Trust. Had interaction with Scott, Kostas, Callum & the office girls. All friendly, knowledgeable and professional. Installation has just occurred. Everything’s in place and I’m very happy with the overall deal. Highflying recommend. Thank you 😊.

Quoted in March for June installation. They gave good advice on the number and placement of radiators. The installation team were good at advising when they would arrive. They worked efficiently and left no mess. They removed the old radiators. There was a small amount of damage to a wall, which they returned to repair. As it was a mild autumn we have only recently used the heating system. We are appreciating the ability to control time and temperature. We use the optimum setting and will use boost if necessary.

Excellent company for communication and flexibility. When the radiators were held up (Brexit or COVID?) they were most obliging with installing a temporary system to keep us warm. Olivia and Gia on the telephone always listened to our point of view and found a solution. The fitters (Ben, Robbie and Brice) were quick, efficient, tidy and explained everything to show us how to set up the programming sequences.

Had my new heater fitted by Ben and Robbie cannot fault there work were polite and hot on with ther job clearing all rubbish and leaving the room all tidy. We did have a fault with the thermostat called Trust and Ben and Robbie came back today and replaced it Thank-you Trust I would recommend this company

The installation was undertaken by Ben and Robbie within the given timescale. They were professional, friendly in manner and knowledgeable. The two radiators were efficiently installed and all technical details were explained simply and clearly. They made sure that all debris was removed from the area and that we were satisfied. The heating is effective and reaches set temperatures rapidly, maintaining heat as stated on the Trust website. The Trust product and overall experience lived up to expectations.

We had our Neos Electric heaters fitted today by Kostas & Callum I cannot praise them enough they were clean and efficient with the installation made sure they new were we wanted the heaters placed and made sure we new how to set the programs on the heaters going above and beyond so that we were happy with everything they did. Also Kris the surveyor was on time, efficient and explained how the heaters worked which sold them to us. Your girls in the office are very good and we were kept up to date weekly with an update which was so helpful. I would recommend Trust Heating to anyone wanting to update their heating. Keep up the good work

Ben, and Robbie, were very courteous well mannered and very professional.the work they done was extremely good. I was very pleased with all the work done by them. Many Thanks would recommend all the work done by them. Radiators look and work extremely well and I am very pleased with all concerned.

Arrived on time very efficient talked me through everything very impressed love my new heaters very impressed with Ben and Robbie and left everything tidy absolutely recommend them to people.