Trust Electric Heating Ltd

Trust Electric Heating removed four storage heaters very quickly, tidied up, and installed three new heaters, showed me how to program the timer, all within two hours. Excellent work all round.

Angie explained everything in plain English on our survey visit and was able to answer all our queries. Gia and Olivia in the office are great and so helpful. Kostas and Robbie came to install our heaters, no mess left, no rubbish left, quick, and neat fitting, courteous and professional. They explained the thermostats and timers and set all heaters with me so all ready for the winter. The elderly relative will be snuggly when she comes. Waiting to see how much more efficient and cheaper to run than old storage heaters but feeling positive so far.

Installed six heaters for Central heating, professional, courteous, answered all our questions, good advice, no mess. Resolved a small issue quickly without any fuss.

Finally decided to say a sad goodbye to the open fire. Had a look around via internet and advertisements and eventually invited a couple of manufacturers to drop in with information and quotation. Kris from Trust was polite and informative in his advice on the products and our needs, giving the information without intensively pushing the sale and we confirmed our order the following day. We were kept up to date by the office on the requirement (safety ) for us to have our fuse box and sockets replaced/amended (our cost) and the progress of the manufacture of our heater as we neared the delivery date. All the office staff (mainly dealt with Gia and Olivia ) were friendly, successfully combining efficiency with a sense of humour! The new heaters were delivered and installed by Kostas and Callum. Again friendly, efficient - and tidy - and they probably won't have to go to the gym for a while after removing our old night-storage unit. The heaters themselves? Smart and so far absolutely doing the job ! And we've signed up for the new maintenance scheme. So, based on our experience, a small British company that engages with the customer, and wants to - and does - offer good product and service. Perhaps a factor is that the staff all seem to enjoy the work itself and working for the company. Overall, a company deserving of its name !

We have used Trust Heating before and this was a follow up visit to install a new radiator and reposition an existing one. Both Kostas and Callum were most helpful throughout their visit. They arrived on time after giving us a quick call 30 minutes before arrival. Both were very polite and worked extremely quickly, cleanly and efficiently. I would have no hesitation in recommending Trust Electric Heating Ltd.

Highly impressed with Trust. Had interaction with Scott, Kostas, Callum & the office girls. All friendly, knowledgeable and professional. Installation has just occurred. Everything’s in place and I’m very happy with the overall deal. Highflying recommend. Thank you 😊.

Quoted in March for June installation. They gave good advice on the number and placement of radiators. The installation team were good at advising when they would arrive. They worked efficiently and left no mess. They removed the old radiators. There was a small amount of damage to a wall, which they returned to repair. As it was a mild autumn we have only recently used the heating system. We are appreciating the ability to control time and temperature. We use the optimum setting and will use boost if necessary.

Excellent company for communication and flexibility. When the radiators were held up (Brexit or COVID?) they were most obliging with installing a temporary system to keep us warm. Olivia and Gia on the telephone always listened to our point of view and found a solution. The fitters (Ben, Robbie and Brice) were quick, efficient, tidy and explained everything to show us how to set up the programming sequences.

Had my new heater fitted by Ben and Robbie cannot fault there work were polite and hot on with ther job clearing all rubbish and leaving the room all tidy. We did have a fault with the thermostat called Trust and Ben and Robbie came back today and replaced it Thank-you Trust I would recommend this company

The installation was undertaken by Ben and Robbie within the given timescale. They were professional, friendly in manner and knowledgeable. The two radiators were efficiently installed and all technical details were explained simply and clearly. They made sure that all debris was removed from the area and that we were satisfied. The heating is effective and reaches set temperatures rapidly, maintaining heat as stated on the Trust website. The Trust product and overall experience lived up to expectations.