Trust Electric Heating Ltd

The initial survey was conducted to a high standard and although I had other alternatives with other companies, I was educated to be able to make the correct decision in choosing Trust to do the installation. The install was performed by Kostas & Robbie who had a very pleasant attitude. Their attention to detail was perfection. The radiator was attached to the wall with so much precision I am unable to fault anything. They were very informative and did not leave until they were sure I understood everything and the site cleaned.

Three radiators fitted today. Kostas and Robbie installed the radiators competently and considerately, with no fuss, worked with due care to avoiding mess and ensured work areas were clean before completion of job and leaving premises. Original consultation and survey occurred on time and all was well explained. My one minor disagreement was with the description of free heat on switching off radiator - no such thing (what occurs is due to inertia within the system explained by time to heat up soapstone and then loss of heat when switched off). Communication from Trust about radiator manufacture and details about installation was good, and there are two points that are worth making. 1. Miscommunication at minor level when asking for feedback about installation when it hadn’t happened at the time, 2. When asked about Trust or installers liability insurance two members of team hadn’t heard of it. I did get a copy emailed quickly after their investigations and to my satisfaction.

The entire process has been excellent, from checking the specifications for the heating system to ordering and installation. Ben and Craig spent a few hours fitting and setting up the radiators and heating zones. They took the time to make sure everything was working and that the applications and thermostats were all connected to the hub and fully operational. I am very happy with the product and the service.

Nothing bad to say about Trust radiator heaters. After a few weeks of waiting our radiators where installed by Kostas and Callum in approximately one hour. Everything that you need to know about your new radiators is explained on the spot and also Kostas showed me how they work. You are receiving a written guide too. Great product and service. Keep up the good work!

I am delighted to write this review. I had the pleasure of having Ben and Roby, from Trust, visiting for installation of electric heaters. Both Ben and Roby were very focused and efficient. The job was done to perfection and in no time. Yet to try the heater for a few days, but I would definitely recommend the boys for a job well done, with professionalism.

I had an existing 17-year-old electric heating system that had become obsolete replaced with Trust radiators, 5 radiators and one towel rail. Throughout the process the flow of information from the company about the progress of my order was excellent. The installation process was relatively straightforward and my installers, Ben and Robbie, did an excellent job even down to removing a fitted shoe cupboard that had been built around an old heater that I had not had an opportunity to remove before they arrived so that they could access the radiator. We also had some initial teething problems with the remote control system pairing properly, but Ben reset everything and got everything up and running even checking before he left that I could control the heating both from the app and the remote thermostats to ensure there were no problems with the set-up. Ben and Robbie were polite, efficient, cleaned up as they went and did a very neat job.

I have had two Trust Heating electric heaters fitted today, one in my living room and one in my main bedroom. The two engineers who came - Ben and Brice - did a splendid job. They let me know they were on their way, arrived on time and fitted the heaters quickly and efficiently. They were pleasant, friendly and polite. They explained the controls to me - which, due to my general inability to understand such digital controls, I told them would be the hardest part of their job - but their quick run-through was fine and I didn't need to refer to the little booklet afterwards. So, all in all, a satisfied customer, who can highly recommend this company. All round pleasing experience.

Just had new electric radiators installed by Trust to replace old storage and panel heaters. Install team of Kostas and Corey arrived bang on time as advised and after a quick look round got straight to work. They took out all of our old heating units before installing the new ones and they also arrange disposal of the old equipment. Could not believe how quick and clean they were, it only took a few hours to carry out all of the work and they were constantly cleaning and tidying up as they worked. We were then given comprehensive instructions on the operation of the new units. The new units look great and we hope that they will prove to be more controllable and economic than our previous system. The whole procedure from survey all the way through to installation was extremely efficient and friendly and we would not hesitate to recommend Trust based on our experience.

Trust Heating supplied radiators to our beautiful village hall in East Harlsey. As a popular wedding venue, we wanted to enhance the comfort levels and the appearance of our main hall. The radiators look very impressive and we expect them to be very efficient. The initial contact with Scott was very informative and reassuring. The fitting team of Ben, Brice and Callum came when expected, fitted the radiators effectively, explained the use of the thermostat and app and left the hall clean and tidy. Each of the contractors used - plumber and electrician - were equally good. everyone arrived at the appointed time and did their job effectively and tidily. My only slight frustration was with communication in the early stages when it proved difficult to get a complete price for the job and I was not kept as well informed as promised. That aside I would be happy to recommend Trust and once my order was placed, the level of service was exceptional and above expectations.

I had a leaflet from Trust Heating through my door and was looking to supplement my current heating system. A surveyor came round and I was provided with a quote but there was no hard sell. I decided to go ahead with the installation. I was told the installers would arrive at 0800 and Ben and Brice arrived right on time. They were very efficient, clean and tidy with the installation fully explained before they left. As it is summer I cannot comment on the efficiency of the units but I have no doubt that I will not be disappointed.