Trust Electric Heating Ltd

We had our Neos Electric heaters fitted today by Kostas & Callum I cannot praise them enough they were clean and efficient with the installation made sure they new were we wanted the heaters placed and made sure we new how to set the programs on the heaters going above and beyond so that we were happy with everything they did. Also Kris the surveyor was on time, efficient and explained how the heaters worked which sold them to us. Your girls in the office are very good and we were kept up to date weekly with an update which was so helpful. I would recommend Trust Heating to anyone wanting to update their heating. Keep up the good work

Ben, and Robbie, were very courteous well mannered and very professional.the work they done was extremely good. I was very pleased with all the work done by them. Many Thanks would recommend all the work done by them. Radiators look and work extremely well and I am very pleased with all concerned.

Arrived on time very efficient talked me through everything very impressed love my new heaters very impressed with Ben and Robbie and left everything tidy absolutely recommend them to people.

The initial survey was conducted to a high standard and although I had other alternatives with other companies, I was educated to be able to make the correct decision in choosing Trust to do the installation. The install was performed by Kostas & Robbie who had a very pleasant attitude. Their attention to detail was perfection. The radiator was attached to the wall with so much precision I am unable to fault anything. They were very informative and did not leave until they were sure I understood everything and the site cleaned.

Three radiators fitted today. Kostas and Robbie installed the radiators competently and considerately, with no fuss, worked with due care to avoiding mess and ensured work areas were clean before completion of job and leaving premises. Original consultation and survey occurred on time and all was well explained. My one minor disagreement was with the description of free heat on switching off radiator - no such thing (what occurs is due to inertia within the system explained by time to heat up soapstone and then loss of heat when switched off). Communication from Trust about radiator manufacture and details about installation was good, and there are two points that are worth making. 1. Miscommunication at minor level when asking for feedback about installation when it hadn’t happened at the time, 2. When asked about Trust or installers liability insurance two members of team hadn’t heard of it. I did get a copy emailed quickly after their investigations and to my satisfaction.

The entire process has been excellent, from checking the specifications for the heating system to ordering and installation. Ben and Craig spent a few hours fitting and setting up the radiators and heating zones. They took the time to make sure everything was working and that the applications and thermostats were all connected to the hub and fully operational. I am very happy with the product and the service.

Nothing bad to say about Trust radiator heaters. After a few weeks of waiting our radiators where installed by Kostas and Callum in approximately one hour. Everything that you need to know about your new radiators is explained on the spot and also Kostas showed me how they work. You are receiving a written guide too. Great product and service. Keep up the good work!

I am delighted to write this review. I had the pleasure of having Ben and Roby, from Trust, visiting for installation of electric heaters. Both Ben and Roby were very focused and efficient. The job was done to perfection and in no time. Yet to try the heater for a few days, but I would definitely recommend the boys for a job well done, with professionalism.

I had an existing 17-year-old electric heating system that had become obsolete replaced with Trust radiators, 5 radiators and one towel rail. Throughout the process the flow of information from the company about the progress of my order was excellent. The installation process was relatively straightforward and my installers, Ben and Robbie, did an excellent job even down to removing a fitted shoe cupboard that had been built around an old heater that I had not had an opportunity to remove before they arrived so that they could access the radiator. We also had some initial teething problems with the remote control system pairing properly, but Ben reset everything and got everything up and running even checking before he left that I could control the heating both from the app and the remote thermostats to ensure there were no problems with the set-up. Ben and Robbie were polite, efficient, cleaned up as they went and did a very neat job.

I have had two Trust Heating electric heaters fitted today, one in my living room and one in my main bedroom. The two engineers who came - Ben and Brice - did a splendid job. They let me know they were on their way, arrived on time and fitted the heaters quickly and efficiently. They were pleasant, friendly and polite. They explained the controls to me - which, due to my general inability to understand such digital controls, I told them would be the hardest part of their job - but their quick run-through was fine and I didn't need to refer to the little booklet afterwards. So, all in all, a satisfied customer, who can highly recommend this company. All round pleasing experience.