We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice

Endorsed by

Which

?

Trusted Traders

Trustguard Ltd t/a Trustguard Damp Proofing

Profile thumb trustguard shield logo

5.0

27 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We are the North East's professional Building Preservation & Damp Proofing Company. Our Director, Don Cellini, is a PCAQT Qualified Technician with vast experience in all aspects of building & preservation.

Having carried out hundreds of surveys over the years, Don knows the housing stock of the North East 'inside out'.

We offer the following services;

Damp Proofing (Rising Damp & Penetrating Damp)
Woodworm Treatment
Structural Wall Repairs
Roof Renewals & Repairs
Wet Rot & Dry Rot Treatment
Condensation/Black Mould Control
Cavity Wall Tie Replacement
Basement Waterproofing
Extraction of Cavity Wall Insulation

Comprehensive survey reports by our experienced surveyor for Damp, Timber, Wall Ties, Woodworm & Basement Waterproofing.

URGENT & EMERGENCY WORK

Mortgage Retention or been let down by another company? Don't worry - with a team of qualified staff, we can usually fit you in at short notice!

Call NOW on 0191 4159471 to book a survey/quote.

What we do

  • Damp proofing and timber preservation services

    • Woodworm treatment
    • Condensation and humidification control
    • Timber treatment services
    • Injection damp courses
  • Plastering

  • Property refurbishment contractors

  • Specialised building trade contractors

  • Builders

  • More Services

    • wall tie replacement
    • cavity wall ties replacement

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
27 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Sort by
Excellent Service
Customer Service
Quality
Value
Don came out promptly at the agreed time. Saw the condensation problem. He put my mind at rest that it could be cured and recommended a PIV at a fair price for system and installation. He had a look at other areas of the house i had concerns and told me not to worry and didn't try to sell me anything. John arrived at the agreed time, fitted the PIV and left the area clean and tidy. Steve, the electrician, again arrived at the agreed time and did a clean and tidy job. Don and his team are everything you want from tradespeople. Efficient, tidy, fair price, i would recommend their services to anyone.
Customer in Tyne and Wear Posted on 20/02/2021 , work completed 18/02/2021
Professional, efficient, friendly
Customer Service
Quality
Value
I had a partially collapsed old style plaster ceiling. Don came at a time that suited me to inspect, described what needed to be done and gave a price for the job immediately. He is very friendly. Don then accommodated my availability for the day and time of the job. His colleague John arrived exactly on the time agreed and was also very friendly and professional. John and Don got the job done on the day and left everything neat and tidy. It’s great when you find someone like this to do work in your house. I wouldn’t hesitate to recommend Trustguard
Customer in Tyne and Wear Posted on 11/02/2021 , work completed 09/02/2021
Excellent service
Customer Service
Quality
Value
I would not hesitate to recommend Don and his team at Trustguard. Firstly Don came out at Straight away after contacting him saying I needed work done ASAP. He is professional and knowledgeable...I still had another quote to get from another company but after been impressed with don’s professionalism, knowledge and competitive price I cancelled the other appointment. The work was completed on time and he even took money off the final bill after the scaffold cost came in cheaper than expected which I think was very honest. 5 Star service and I would not hesitate to use again
Customer in Tyne and Wear Posted on 27/01/2021 , work completed 25/01/2021
Very professional
Customer Service
Quality
Value
Had a large damp problem that required some attention. Got in touch with Don and was impressed with his professional approach from square one. I work funny hours and he was very accommodating. The work was completed in a timely manner and very well done. Decent price, Professional service and very good after care. Would highly recommend 👍
Darren in Tyne and Wear Posted on 10/11/2020 , work completed 30/10/2020
Brilliant service from an honest tradesman
Customer Service
Quality
Value
I contacted trust guard and within 24 hours I had Don at my door. He diagnosed the problem and explained in layman's terms what was needed and more importantly what was not. After an hour of his explanations, I cancelled the two later firms I had also asked to attend my property as this gentlemen is clearly the best company in the North East and if I have found the best then why settle for less. I found his price very reasonable for the amount of work that was to be carried out. As far as I'm concerned, this is a company he should be proud of and I would have no hesitation in recommending him.
Customer in Tyne and Wear Posted on 21/10/2020 , work completed 14/10/2020
Woodworm issue
Customer Service
Quality
Value
Emailed Trustguard with a woodworm problem, came out the following day and completed the treatment. Great service!
Customer in Tyne and Wear Posted on 15/10/2020 , work completed 14/10/2020
Excellent work
Customer Service
Quality
Value
Recently had some damp work completed on a house we have just bought, all work was completed to a brilliant standard, was able to book the work in really quickly! The man was with us for 5 days, turned up on time and grafted all day! Could not recommend enough!
Customer in Tyne and Wear Posted on 04/10/2020 , work completed 02/10/2020
Great Service
Customer Service
Quality
Value
Don and staff solved my woodworm problem very quickly. Polite, prompt, and efficient service from start to completion. Price was very competitive compared to other companies. Wouldn't hesitate to use this firm again and recommend to friends. Margaret.
Customer in Northumberland Posted on 24/09/2020 , work completed 23/09/2020
Great Job and Very Professional Service
Customer Service
Quality
Value
Booked an appointment for an inspection of a woodworm Infestation and Don came out very promptly to access the situation. Don put my mind at rest with a thorough explanation of the treatment needed and the timescale involved in remedying it and without any pressure at all. On the day in question they came as arranged and the work was carried out very efficiently and completed in a day. All in all a Great Service at a really competitive rate, and we were very happy with the work and received the guarantee one week later. Would definitely recommend Don and the team.
Barrie Posted on 13/07/2020 , work completed 06/07/2020
Great communication, nice people, efficient service.
Customer Service
Quality
Value
I was looking for someone to quote and replace my corroded wall ties within a quick timescale. Don popped over within 24 hours to take a look and got me booked in within the week despite a lot of rubbish weather/work on - can’t have been easy! Really pleased with the work and the quote. Would highly recommend, lovely people. Thanks!
Customer in Tyne and Wear Posted on 31/03/2020 , work completed 10/03/2020