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Trusted Traders

Trustguard Ltd t/a Trustguard Damp Proofing

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5.0

23 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We are the North East's professional Building Preservation & Damp Proofing Company. Our Director, Don Cellini, is a PCAQT Qualified Technician with vast experience in all aspects of building & preservation.

Having carried out hundreds of surveys over the years, Don knows the housing stock of the North East 'inside out'.

We offer the following services;

Damp Proofing (Rising Damp & Penetrating Damp)
Woodworm Treatment
Structural Wall Repairs
Roof Renewals & Repairs
Wet Rot & Dry Rot Treatment
Condensation/Black Mould Control
Cavity Wall Tie Replacement
Basement Waterproofing
Extraction of Cavity Wall Insulation

Comprehensive survey reports by our experienced surveyor for Damp, Timber, Wall Ties, Woodworm & Basement Waterproofing.

URGENT & EMERGENCY WORK

Mortgage Retention or been let down by another company? Don't worry - with a team of qualified staff, we can usually fit you in at short notice!

Call NOW on 0191 4159471 to book a survey/quote.

What we do

  • Damp proofing and timber preservation services

    • Woodworm treatment
    • Condensation and humidification control
    • Timber treatment services
    • Injection damp courses
  • Plastering

  • Property refurbishment contractors

  • Specialised building trade contractors

  • Builders

  • More Services

    • wall tie replacement
    • cavity wall ties replacement

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
23 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Sort by
Brilliant service from an honest tradesman
Customer Service
Quality
Value
I contacted trust guard and within 24 hours I had Don at my door. He diagnosed the problem and explained in layman's terms what was needed and more importantly what was not. After an hour of his explanations, I cancelled the two later firms I had also asked to attend my property as this gentlemen is clearly the best company in the North East and if I have found the best then why settle for less. I found his price very reasonable for the amount of work that was to be carried out. As far as I'm concerned, this is a company he should be proud of and I would have no hesitation in recommending him.
Customer in Tyne and Wear Posted on 21/10/2020 , work completed 14/10/2020
Woodworm issue
Customer Service
Quality
Value
Emailed Trustguard with a woodworm problem, came out the following day and completed the treatment. Great service!
Customer in Tyne and Wear Posted on 15/10/2020 , work completed 14/10/2020
Excellent work
Customer Service
Quality
Value
Recently had some damp work completed on a house we have just bought, all work was completed to a brilliant standard, was able to book the work in really quickly! The man was with us for 5 days, turned up on time and grafted all day! Could not recommend enough!
Customer in Tyne and Wear Posted on 04/10/2020 , work completed 02/10/2020
Great Service
Customer Service
Quality
Value
Don and staff solved my woodworm problem very quickly. Polite, prompt, and efficient service from start to completion. Price was very competitive compared to other companies. Wouldn't hesitate to use this firm again and recommend to friends. Margaret.
Customer in Northumberland Posted on 24/09/2020 , work completed 23/09/2020
Great Job and Very Professional Service
Customer Service
Quality
Value
Booked an appointment for an inspection of a woodworm Infestation and Don came out very promptly to access the situation. Don put my mind at rest with a thorough explanation of the treatment needed and the timescale involved in remedying it and without any pressure at all. On the day in question they came as arranged and the work was carried out very efficiently and completed in a day. All in all a Great Service at a really competitive rate, and we were very happy with the work and received the guarantee one week later. Would definitely recommend Don and the team.
Barrie Posted on 13/07/2020 , work completed 06/07/2020
Great communication, nice people, efficient service.
Customer Service
Quality
Value
I was looking for someone to quote and replace my corroded wall ties within a quick timescale. Don popped over within 24 hours to take a look and got me booked in within the week despite a lot of rubbish weather/work on - can’t have been easy! Really pleased with the work and the quote. Would highly recommend, lovely people. Thanks!
Customer in Tyne and Wear Posted on 31/03/2020 , work completed 10/03/2020
Excellent service
Customer Service
Quality
Value
Top notch service from the start. Came to survey a woodworm problem and put me at ease straight away. The quote was very competitive against the other quotes that I had received. When they came to carry out the work they were very efficient, but also very accommodating. A positive experience from start to finish. I would not hesitate to use Don and his team again!
Customer in Tyne and Wear Posted on 12/02/2020 , work completed 11/02/2020
Damp course & PIV Unit
Customer Service
Quality
Value
We would recommend Don to anyone. His estimates were affordable and value for money including more materials than other competitors with a high business no pressure attitude. A genuine businessman.
Ernie and Yvonne Nolan Posted on 18/09/2018 , work completed 18/09/2018
Brilliant job!
Customer Service
Quality
Value
Rang Don for a quote on a new damproof course throughout the house. His quote was competitive and came with a guarantee and he was able to fit in with the dates I wished to have the work done. He explained everything in detail beforehand, he and his team did a great job on the work and left everything neat and tidy afterwards. The guarantee took a little while to follow, but a small niggle in an otherwise fab job - definitely recommended.
JulieG Posted on 17/07/2018 , work completed 17/07/2018
Excellent Job
Customer Service
Quality
Value
Damp proof treatment in my leaving room and dinning room. I am very pleased with the end result. Don, had rectified the work from previous workmen which was done poorly. Don, explained the materials what was needed for the job talked me through the process of the job. He is very friendly and professional. I would definitely, recommend anyone to use this company.
Which? Trusted Traders Consumer Posted on 08/09/2017 , work completed 08/09/2017