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T S Gas & Electric Ltd

4.8

90 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:00–18:00
  • Sunday 09:00–18:00

Organisations and Awards

Jan 2020

About

We specialise in Gas Boiler and Central Heating Installations. We are Worcester Bosch Accredited Installers, Vaillant Advance Installers, we are part of Baxi Works and Ideal Connect.

Good customer service is of paramount importance to us and our workmanship is of the highest quality.

We offer free, no-obligation quotations for Gas Boiler Replacements and for Central Heating Installations.

The geographical area we cover includes the Midlands, Leicestershire, Warwickshire, Derbyshire, Nottinghamshire, Staffordshire, Shropshire, Cheshire, Herefordshire, Worcestershire, Gloucestershire, Northamptonshire and Oxfordshire.

FINANCE AVAILABLE
(on Worcester Bosch Boilers).
INTEREST FREE CREDIT OPTIONS AVAILABLE
(on Worcester Bosch Boilers).

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Radiators and central heating
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • gas boiler installations
    • central heating installations

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
90 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Excellent Service
Customer Service
Quality
Value
We inherited our boiler when we purchased a house and it wasn't in good condition. TS Gas and Electrical were recommended to us so I contacted them. They returned my call within minutes and booked us in for a no obligation quote on a date that suited us. Indy came to price the job and was incredibly friendly, helpful and professional. Our boiler was installed a few weeks later. The installation went smoothly and the gentleman that carried out the installation was friendly and very considerate too. Thank you TS Gas and Electrical for everything.
Customer in North Northamptonshire Posted on 06/09/2024 , work completed 27/08/2024
The trader replied (on 11/09/2024)
Thank you for your good review and feedback. Customer satisfaction is of utmost importance to us and we are pleased to have met your expectations on the installation we have completed for you.
Perfect, quick and efficient service
Customer Service
Quality
Value
Our 15 year old boiler decided to breakdown, no hot water, no heating. We considered a repair but decided in the end, to go for a new boiler. T&S Gas & Electric were on the list of installers given to us by Worcester-Bosch. Contact was good, message left and within an hour we received a return phone call and a visit the same day. On time, courteous and a detailed quote received which we accepted. We were kept informed of when the engineer would arrive and he did so, just 3 days later. He was a good worker and got on with the job leaving everything clean, tidy and working. The trader even took care of registering the boiler for us, for warranty purposes. I would definitely recommend this company and they would be my 1st port of call in the future. No complaints whatsoever.
Customer in Posted on 15/03/2024 , work completed 08/03/2024
The trader replied (on 19/03/2024)
Thank you for your good review and feedback. Customer satisfaction is of paramount importance to us and we are pleased to have met your expectations on the installation we have completed for you.
Professional and outstanding service
Customer Service
Quality
Value
I have recently had new radiators installed by T S Gas & electric. I had a new worcester boiler installed by the team last year. The quote was reasonable. The work was carried out to a very high standard. Indy and the team deliver a high efficient outstanding professional service. The workman are polite, on time and ensure minimal disruption. Give them a try, I highly recommend them.
Customer in West Midlands Posted on 20/02/2024 , work completed 13/02/2024
The trader replied (on 22/02/2024)
Thank you for your good review and feedback. Customer satisfaction is of paramount importance to us and we are pleased to have met your expectations on both of the installations we have completed for you.
Boiler replacement.
Customer Service
Quality
Value
This is the second boiler TS Gas & Electric have fitted for me at different properties. On both occasions they provided a most detailed quote, which was keenly priced. The two engineers arrived on time and fitted the new boiler professionally, and were informative and friendly. The left the utility room clean and tidy and we are very pleased with our new boiler. I can thoroughly recommend TS and should the need arise use them again.
Customer in Oxfordshire Posted on 02/02/2024 , work completed 11/01/2024
The trader replied (on 24/02/2024)
Thank you for your positive review and feedback. Customer satisfaction is of paramount importance to us and we are pleased to have met your expectations on both of the boiler installations we have completed for you.
Poor Follow-up
Customer Service
Quality
Value
I had a complete centra heating system installed in June of 2023. I have used TS Gas before and on both occasions have been very satisfied with their installation service and competitive pricing. However, one of the radiators installed was damaged during installation and requires a spare part. Unfortunately, despite a visit from their sales representative to confirm this and repeated texts, calls, and e-mails 7 months later there is no resolution. This has spoiled an otherwise 5 star service from the company which is a great shame as otherwise I would recommend them.
Customer in Gloucestershire Posted on 11/01/2024 , work completed 15/06/2023
The trader replied (on 23/01/2024)
The customer contacted us in December 2023, six months after we had installed a full heating system for him. He informed us a side panel on a radiator was damaged (which has a value of approximately five pounds). He had fully inspected the completed work in June 2023 and there was no damage present at that time. We advised him that as the radiator had been damaged by him, after completion of our works, we could not supply a replacement side panel. The customer took exception to this and posted this review.
Excellent service for fit of new boiler
Customer Service
Quality
Value
We needed a new boiler fitting just before Christmas. We were contacted promptly and a quotation was provided at the same time as visiting the house to identify requirements. The engineer turned up on time to do the work which was all completed within the 2 days allocated. We were very happy with the initial response and the work carried out. Thank you to Indy and Richard
Customer in West Midlands Posted on 06/01/2024 , work completed 21/12/2023
The trader replied (on 09/01/2024)
Thank you for your positive review and feedback.
Couldn’t have worked out better
Customer Service
Quality
Value
We had decided on replacing our ageing WB Greenstar 24Kw boiler for a 30Kw version as we had added radiators extra to the original system, using the WB site we were contacted shortly afterwards by TS Gas & Electric and arranged a mutually convenient time and date for a survey to be carried out, the visit was informative and easily understandable, having been provided with a comprehensive quote we decided that afternoon to go ahead with the purchase and installation and contacted the offices, much to our surprise we were offered a potential installation date three days later. The installation engineer arrived and had very professional look and demeanour about him, he carried out the job with minimal intrusion as we carried out other tasks, he explained the controls of the boiler and checked all radiators were working efficiently, we’ve never known them to warm up so quickly and to a temperature we’d not experienced, the extra output was certainly worth paying that little bit more for. The area he had been working in was left clean and tidy. We can thoroughly recommend TS Gas & Electric to others considering similar work.
Customer in Shropshire Posted on 28/09/2023 , work completed 04/09/2023
The trader replied (on 29/09/2023)
Thank you for your review and feedback.
Excellent
Customer Service
Quality
Value
Boiler replaced. Excellent workmanship, clean & tidy, Vic went beyond what was required and fixed some old pipework while installing the new boiler. He didn't have to, but he takes pride in his work and it shows. Minimal disruption. Very good price. It has been a pleasure from start to finish. I cannot recommend highly enough, we are very happy.
Customer in Staffordshire Posted on 28/09/2023 , work completed 27/09/2023
The trader replied (on 29/09/2023)
Thank you for your good review and feedback.
Please ensure they complete an full site survey before they quote for work and understand the manufacturer’s requirements for the boiler.
Customer Service
Quality
Value
Survey was carried out with no issues identified, boiler installed and since installation, we developed water hammer. I contacted the site engineer who stated that having a boiler installed was not the cause of the issue. I had a separate issue with the boiler which I raised with the OEM under the guarantee. The repair engineer identified that the boiler should have had a flow arrester installed as we have a water meter. I contacted the installer and asked them about the flow arrester, they stated that it wasn’t required, I re-iterated the point and asked them to look at the installation manual from the OEM (page 14) which clearly states that one is required. They dialled off to check, then called me back a few minutes later stating that their contractual assumption was that where a like for like install was requested (condensing boiler for condensing boiler), they bear no responsibility for any issues either arising, or with any OEM guarantees. They requoted for the extra work as requested, but a far greater cost to me that if they’d have completed the survey thoroughly. The survey engineers lack of awareness of the OEM requirements left me with a very expensive boiler which was not covered by the OEM’s 12 year guarantee even after we deliberately contracted a WB approved installer.
Customer in Worcestershire Posted on 05/09/2023 , work completed 05/05/2022
The trader replied (on 15/09/2023)
We dispute the statement that water hammer ‘developed’ after our works. The job was a Combi boiler replacement in place of the old Combi boiler. A ‘like for like swap’. If there was truly water hammer it would also have been present prior to our works and the customer should have made our engineer aware of this, instead he concealed that information. Our installation terms and conditions clearly state that when doing such a job we are presuming the existing system and setup is adequate. When we are replacing one part of an entire heating system (the boiler only) we are only responsible for what we have installed, not for the entire existing system. This is common sense. Where there is already a Combi boiler in place we reasonably presume that the system is already adequate for a Combi boiler. This is no different to the standard terms and conditions of any boiler installation company. Furthermore, we have contacted the manufacturer and they have confirmed that the guarantee on the boiler is perfectly valid.
Fantastic service
Customer Service
Quality
Value
Engineer Vic and team did a great job by installing new boiler for special needs person, Vic’s work was spotless, explained well to the client, Vic also spent his own time to help. We are very grateful to Vic and team.
Customer in West Midlands Posted on 04/07/2023 , work completed 20/06/2023
The trader replied (on 04/07/2023)
Thank you for your review. We will contact you when the annual service on the boiler is due.