T S Gas & Electric Ltd

Our 15 year old boiler decided to breakdown, no hot water, no heating. We considered a repair but decided in the end, to go for a new boiler. T&S Gas & Electric were on the list of installers given to us by Worcester-Bosch. Contact was good, message left and within an hour we received a return phone call and a visit the same day. On time, courteous and a detailed quote received which we accepted. We were kept informed of when the engineer would arrive and he did so, just 3 days later. He was a good worker and got on with the job leaving everything clean, tidy and working. The trader even took care of registering the boiler for us, for warranty purposes. I would definitely recommend this company and they would be my 1st port of call in the future. No complaints whatsoever.

I have recently had new radiators installed by T S Gas & electric. I had a new worcester boiler installed by the team last year. The quote was reasonable. The work was carried out to a very high standard. Indy and the team deliver a high efficient outstanding professional service. The workman are polite, on time and ensure minimal disruption. Give them a try, I highly recommend them.

This is the second boiler TS Gas & Electric have fitted for me at different properties. On both occasions they provided a most detailed quote, which was keenly priced. The two engineers arrived on time and fitted the new boiler professionally, and were informative and friendly. The left the utility room clean and tidy and we are very pleased with our new boiler. I can thoroughly recommend TS and should the need arise use them again.

I had a complete centra heating system installed in June of 2023. I have used TS Gas before and on both occasions have been very satisfied with their installation service and competitive pricing. However, one of the radiators installed was damaged during installation and requires a spare part. Unfortunately, despite a visit from their sales representative to confirm this and repeated texts, calls, and e-mails 7 months later there is no resolution. This has spoiled an otherwise 5 star service from the company which is a great shame as otherwise I would recommend them.

We needed a new boiler fitting just before Christmas. We were contacted promptly and a quotation was provided at the same time as visiting the house to identify requirements. The engineer turned up on time to do the work which was all completed within the 2 days allocated. We were very happy with the initial response and the work carried out. Thank you to Indy and Richard

We had decided on replacing our ageing WB Greenstar 24Kw boiler for a 30Kw version as we had added radiators extra to the original system, using the WB site we were contacted shortly afterwards by TS Gas & Electric and arranged a mutually convenient time and date for a survey to be carried out, the visit was informative and easily understandable, having been provided with a comprehensive quote we decided that afternoon to go ahead with the purchase and installation and contacted the offices, much to our surprise we were offered a potential installation date three days later. The installation engineer arrived and had very professional look and demeanour about him, he carried out the job with minimal intrusion as we carried out other tasks, he explained the controls of the boiler and checked all radiators were working efficiently, we’ve never known them to warm up so quickly and to a temperature we’d not experienced, the extra output was certainly worth paying that little bit more for. The area he had been working in was left clean and tidy. We can thoroughly recommend TS Gas & Electric to others considering similar work.

Boiler replaced. Excellent workmanship, clean & tidy, Vic went beyond what was required and fixed some old pipework while installing the new boiler. He didn't have to, but he takes pride in his work and it shows. Minimal disruption. Very good price. It has been a pleasure from start to finish. I cannot recommend highly enough, we are very happy.

Survey was carried out with no issues identified, boiler installed and since installation, we developed water hammer. I contacted the site engineer who stated that having a boiler installed was not the cause of the issue. I had a separate issue with the boiler which I raised with the OEM under the guarantee. The repair engineer identified that the boiler should have had a flow arrester installed as we have a water meter. I contacted the installer and asked them about the flow arrester, they stated that it wasn’t required, I re-iterated the point and asked them to look at the installation manual from the OEM (page 14) which clearly states that one is required. They dialled off to check, then called me back a few minutes later stating that their contractual assumption was that where a like for like install was requested (condensing boiler for condensing boiler), they bear no responsibility for any issues either arising, or with any OEM guarantees. They requoted for the extra work as requested, but a far greater cost to me that if they’d have completed the survey thoroughly. The survey engineers lack of awareness of the OEM requirements left me with a very expensive boiler which was not covered by the OEM’s 12 year guarantee even after we deliberately contracted a WB approved installer.

Engineer Vic and team did a great job by installing new boiler for special needs person, Vic’s work was spotless, explained well to the client, Vic also spent his own time to help. We are very grateful to Vic and team.

2 very friendly and highly competent engineers arrived on time to fit our new boiler they worked very well without any bother or mess and completed the work the same day and I would have no hesitation in recommending T S Gas and Electrical. to anyone

From the point of initial quotation to installation, the TS team were professional and did exactly what they said they would do on time. Our boiler was not a standard installation and yet it was fitted without fault and the price and install time was very reasonable.

TS Gas and Electric team came to our home to upgrade our 25 plus years old gas boiler. They were on time in the morning and completed the task as promised before the end of the day by 5pm. The Bosch certified engineer and his colleague were very professional and carried out the job without any challenges and perfectly completed them as promised. They fitted a new Worcester Bosch Greenstar 4000 18kW System with Magnetic Filter, additional port valves. The workmanship was of very high professional quality and they ensured that the place was clean before they left. They fully explained the new system and provided good instruction for maintenance. Very satisfied with their service and would definitely recommend to friends. Thanks.

Today a charming engineer called to repair my faulty gas fire. How refreshing to experience the most efficient and courteous service. I was so impressed I have cancelled my contract with British Gas...

I approached this company on recommendation from a satisfied customer. I found them very professional in all of our dealings from the first contact to completion of works. An installation survey was completed and the quote supplied and all necessary paperwork was supplied outlining each step of the way. The new boiler was fitted quickly and efficiently with a minimum of mess on the date initially agreed. I have no hesitation in recommending this company based on my dealings with them.

First-rate service from start to finish. A new boiler that is giving us more warmth than we've ever had in the home and hotter water too. We needed a replacement Worcester Bosch because the old one was 14-15 years old - and showing it! We also had two radiators replaced. The competitive quotation was given to us by Indy, who was meticulous in writing down all the details of the installation and answered all our questions on it. The engineer, Vic, worked tirelessly to get the new boiler installed. He didn't even stop for lunch or any breaks other than when we made him a coffee or tea. He also explained fully what was being done and was the epitome of politeness and tidied up everything once he was finished. It has been two weeks since it was installed and everything is working perfectly, the home is much warmer and we are very happy. Well done, TS Gas & Electric, on an exceptional job!

I was given all information about the different boilers and we then came to a discussion. The day the gas engineer Rich came he was letting me know step by step what was happening. Boilers can be messy but he kept all his mess to a minimal and cleaned up everything afterwards. I had an issue 2 days later and although it was a Sunday I still got a call back and early Monday morning Rich was back to solve the issue. Overall I was pleased with the service. MS Kaur.

Had two radiators fitted and boiler serviced. Was very pleased with the job all the pipe work was very neatly done. The men were very efficient and courteous and cleaned up after. I would highly recommend them. We have used them before and have always been very pleased with the work they have done.

The quotation was done by Indy. He laid out a full list of work to be done in order to replace the existing failing boiler and replace it with a new model which would fit inside the existing cupboard. He is knowledgeable and professional. The quotation was in fact slightly cheaper than the competition but to be honest that was not critical. It was more a case of having confidence in him and the firm. Fitting was done on the day specified. Again the fitter was very professional, happy to explain what he would be doing and when, so as to inconvenience us as little as possible. He cleared up after his work and explained the workings of the boiler. We are very pleased to have chosen T&S Gas and are happy to recommend to others.

This firm has installed Worcester Bosch boilers into two different properties of ours in the past year. We moved not long after having the first boiler installed following a total breakdown of our previous one. Contacted T&S on a Saturday afternoon and new Boiler installed and working on Tuesday by midday!! When we found that the boiler in our new house needed replacing, we had absolutely no hesitation in calling T&S back. Second job up to same high standard as first. Very quick and responsive service, tidy work, no mess. Very helpful and informative fitter.

I have used this company twice now and their service has been exceptional. They arrived at the time and date scheduled. The work was completed professionally and very tidy no mess or complications. I would highly recommend them. The gas fitters were great and very informative. Indy their representative was very knowledgeable and the price was the best for the work they completed.

The TS salesman attended on time, was polite, knowledgeable and produced a comprehensive quote then and there. The work was booked several weeks in advance and the guys attended as planned, and again they were professional, tidy (even using proper carpet protection) and worked late to get the job completed on time. It was not a straightforward job but they just got on with it. A fantastic and friendly service from all involved.

Had my new boiler installed by T S gas & electrical both gas engineers were very polite fast efficient and excellent service provided and a very tidy job. As well as installing the boiler, the app was also installed on my phone and everything explained. I would highly recommend T S GAS & ELECTRICAL and lastly their sales man who came to do the quote was also very good in explaining and helpful in choosing the right boiler.

We cannot recommend TS Gas and Electric highly enough. From the detailed quote and outstanding customer service given by Indy, to Vic and Gaz who installed our heating system. From start to finish they were professional, polite and cleaned down at the end of every day. These guys are a credit to their profession. We are very happy with all aspects of our installation.

The surveyor visited and gave us a very informative assessment of what work would be required and explained well the choice of boiler that would be best for our home. An installation date was emailed within days of us accepting their very comparable quote. The installer turned up right on time, started work right away at 8.45am and never stopped until completed at 6.00pm. The work was completed efficiently and with little mess. The operation of the boiler functions were explained clearly. Very pleased we chose TS Gas to do our new boiler installation.

I had a new Ideal C24 Combi Boiler installed by TS Gas & Electric Ltd., and was very pleased with the work and workmanship. It wasn't the easiest job for Rich to do as I wanted the boiler in a slightly different place on the wall and an extended flue. He did an excellent job, explained what was going on and answered any questions I had. I was very happy with the customer service, and the fact that I got a phone call a few days later to check that I was happy with everything. The price was as quoted and the job completed as promised. I would happily recommend this company.

Family member recommended this company as they had a new boiler and said they were excellent, polite and tidy and they were absolutely right. Friendly reliable service. I'm very pleased with my new boiler.... it's so quiet!! Very thorough when came out to quote detailed everything down. I would recommend this company to anyone.

I found this company to be highly professional, courteous and honest. My boiler was replaced and the work was done to a high standard. Everyone involved was polite and helpful. The customer service was outstanding. Every stage of the process was well explained and nothing was too much trouble. Everyone I dealt with was friendly, helpful and knowledgeable. The installation went smoothly and the boiler is working brilliantly. They are Worcester Bosch Approved Installers and they got me a 12 Year Parts and Labour Guarantee on my boiler. They were also able to provide finance which was useful. I have already recommended this company to a friend and I will be having my new boiler serviced by them annually.

I contacted 3 parties to quote for a new boiler. TS Gas were the only conpany to discuss the various options and recommendations for my property rather than just price. I selected a larger bigger boiler capacity, as I live in a 3 storey home with 3 bathrooms and didn't want limited hot water pressure. From the quotation to installation was less than a week. The team arrived at my home at the time stated and couldn't do enough to ensure I was happy and felt safe during this pandemic also covering to protect all area of traffic. Professional throughout, I could not recommend more highly.

Had a new combi-boiler and central heating system fitted within my property. Whilst I was happy with the boiler and radiators, as they finished on the Thursday PM by Friday AM a hot water pipe burst under my tiled kitchen floor. As I contacted T.S Gas they were not very helpful and said to call a plumber as this is existing pipework and not their problem. The engineer said 'it is a coincidence, it's as if the cat dies next door and you blame the boiler'. Obviously this was not appreciated. Following this they emailed a harsh unnecessary email 'It seems that finding someone to blame and getting ‘very upset’ without any reasonable justification is quite common place these days, instead of just accepting that it was a rare occurrence on an old property which was unfortunate.' There was never any explanation of existing pipework being affected (in an older property) and never any empathy with this. Furthermore they have left a hole in my roof! Don't waste your time with them.

We were recommended this company by my son, who had a combi boiler fitted. Indy, our gas advisor, was really helpful, and explained everything without confusing us. Installation was arranged and quote given, only 2 weeks to go! Our 2 installers arrived and got on with taking our old system boiler and pipes out, very professionally and tidily. Day 2 was to connect boiler and 4 new radiators. So pleased with our new purchase which was on budget and works amazingly. Thank you to all.

Manny came firstly to quote for the installation of a new boiler. He was very professional answered all my questions and explained everything very well especially as regards how to identify perhaps "less reputable" installers. The figure quoted was competitive with three other quotes that I had, and after a brief chat with Head office decided to proceed. I paid a deposit on the phone and was given a date and time for installation 7 days later. The two engineers arrived on the day at the time stated and worked without a break until the job was complete. They were very quiet and clean absolutely no mess afterwards to clear up and completed the job very quickly. So far a first class company and employees to deal with.

We needed our boiler replacing, TS Gas and Electric came out to give us a quote. The Gentleman that came out was very professional and polite, he took the time to go over everything we needed and give us different options. Once we had agreed to go ahead and agreed dates for work the work to be done they completed all work as scheduled and to a very good standard. We are very happy with the job and would definitely recommend them.

Highly professional. A new Worcester Bosch Boiler installed. Work was completed to a high standard. I'm very happy with the quality and workmanship. The customer service from the office was great, everyone was helpful and friendly.

I recently had a new boiler and radiators installed by TS Gas and Electric. Regarding the final product, so far one month later I can say that the boiler and radiators are working fine. My experience with the company from start to finish has been one of professionalism, attention to detail, clear communication and friendly and respectful individuals. They always came on time, including to appointments. This started with Tim’s always prompt and clear communication on email, Indy’s visits and his very detailed job sheet and attention to detail (which was the thing that sold me on the company, as well as the competitive price). When the job started, Mani was in charge and carefully walked me through the planned work, as well as addressing clearly any questions I had. Jeek and Vik were friendly and hard-working. The other Vic showed a lot of attention to detail and made a nice suggestion on the final few bits of piping work that led to a much nicer final finish, even though it took a bit longer, which I really appreciated.

Genuine, Honest, Reliable, No Pushy Salesmen! We had several quotes. T&S were by far the most genuine and informative. Their Sales Rep Indy was straight-forward, honest and helpful - even when I directed questions arising from other quotes. No pushy hard sell at play - he just wanted us to choose a boiler and company that suited our needs. And he answered many questions over several days - I didn't want to rush an expensive decision. Other companies were literally pushing for us to sign up with them! The engineers that Indy sent (Vic & Vic) were amazing, knowledgeable and very clean and tidy in their work. They worked tirelessly through the job so we could have everything sorted in one day, even sorting out some old pipes that needed re-positioning. I was concerned they were not a company local to me, That they would send a sub-standard fitter... I needn't have worried. Ticked all the right boxes. I chose T&S for all the reasons above and would highly recommend their services. Mrs P. Northampton

From the initial quotation up to the completion of the job I was kept very much informed of all proceedings. The guys who carried out the work were very friendly and did the job to a high standard and very tidy.

The whole exercise was fast, efficient and excellent value for money. The installers were timely, neat and tidy and extremely conscientious. I will be recommending them to my friends.