UK Electric Bike Centre Limited

I had two Chinese-built folding ByoCycles, which had not been ridden since the Covid pandemic and which we no longer wish to ride due to our age and the increasing traffic in the Headcorn area. Both had flat batteries that could not be charged, and both were in need of servicing before they could be used safely again. I contacted the Electric Bike Centre for advice. They offered to take the two batteries and test them to see if either was recoverable. This cost me £60, but I felt it was worth taking a gamble. It turned out that one of the two was restorable. My brother wanted to have one of the bikes, so I asked to have one of them serviced. This cost a further £66 and my brother has been very pleased to take the bike from me and is well satisfied with its performance. This left me with the problem of disposal of the second bike. I did not wish to pay for a more expensive new battery and risk being unable to sell the bike myself to recover the cost. The Electric Bike Centre agreed to take it from me without charge. I was very happy to agree to this arrangement.

Bought a Wisper Wayfarer E bike from the UK Electric Bike Centre last October. Was able to take out an e-bike on a 20-mile ride to see if an e-bike suited me, not having ridden a bike for over 40 years! Then was able to try out several different e-bikes around the yard in front of the showroom until I found one that suited me before buying. Very helpful guidance throughout the buying process. Much better than other places I had tried out. Unfortunately, the hydraulic rear brakes failed recently, but this was quickly sorted out under warranty. Will continue to use the Electric Bike Centre for all my ongoing cycling needs.

I bought my bike here last year because the shop has so many different bikes to try and I was made to feel welcome to try as many as I wished with no pressure. I was given good advice and in the end chose a fat-tired bike because the level of comfort is so good. I would never have considered this type of bike until Warren suggested trying a couple of them. No wonder all the food delivery people use them! I had a fault on the bike after about a year and couldn't get it to provide assistance to pedalling. I sent a message to Marcus on a Friday pm late evening, and was called on Saturday morning for troubleshooting - in the end I needed to take the bike in and leave it. It was ready a few days later after the part had arrived, and the repair was done at no cost to me, and the bike was ready for the weekend. I really do recommend the shop, which also does bike hire - I haven't used this myself but often see people cycling around the local countryside on their rental bikes, looking very happy.

After getting caught in a torrential downpour, the unusual torrential downpour, I knew from previous experience that this could cause problems for my bike. It can handle heavy normal rain, but not the torrential storm because it's also the elements. I looked online for someone who would be able to locate the electrical code fault, and I knew it would be a new controller and hopefully not the motor. I found this company online, and I did think, long way from home. However, as much as I looked for closer, this was the only company willing to work with Engwe. I phoned them up and they said yes, bring it in. Wait, we emailed back and forth. Anyway, to cut a long story short, I just had this sense that despite the distance, these guys are someone willing to help you. So I booked myself and my bike on the train. Arrived, first inspection, so much work needing done. I paid the service inspection fee, very reasonable. I left with the knowledge that my invoice for full work to be carried out before they begin any work would be with me within the usual working days required. I made my way back home in the knowledge that my bike was in capable hands. After giving Warren the go-ahead to fulfil the invoice work required, I was called and emailed that my bike was ready for collection. The bike was shown much love by the team. All work is completed, and the bike is new. I needed some mechanical fixes as well as a new controller. Highly recommend both Marcus and Warren.

Took 2 x Kalkhoff bikes for service, one of which needed brakes fixing and the other needed a new gear shift lever. Needless to say the lever is no longer available in England nor EU but the chaps at UK Electric Bike Centre sourced one from USA at no extra cost. Great service and bikes returned ' as new'.