Endorsed by Which?

Up & Over Doors Ltd

4.9

91 Reviews

About

Up&Over are proud to be an independent family run business that are happy to service and always strive to give you the best in garage doors. Established for over 30 years we have fitted thousands of garage doors in the South West and South Wales. We would be pleased to do the same for you

What we do

  • Garage door repairs and installation

  • Carports

  • Garage related services

  • Doors

Customer reviews

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4.9
91 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
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Wouldn’t recommend
Customer Service
Quality
Value
Purchased a £6,500 door. Apparently it is acceptable to supply an electronic door with no intent to connect it. What’s more the door Was supplied with illegal safety standards which leave exposed live wires. Tried numerous times to state this but they’re not interested. Just keep stating it’s an electricians responsibility- actually it’s not if you supply the electronics. Fitters said they had never sold one of these! You can see why. Go elsewhere if you’re looking for good service and knowledge and want anything safe in your home.
Customer in Oxfordshire Posted on 19/04/2023 , work completed 14/04/2023
The trader replied (on 04/05/2023)
Thanks for your review and we are sorry that you have felt the need to leave it. The front door itself fits well and, we think, looks fantastic. At all stages of the process we have made it very clear to you that wiring in the electrical component of your front door (a finger print scanner) is a job for a Part P qualified electrician. This includes numerous phone calls and emails including us sending you the manufacturers instructions for doing this. You were unhappy with this and as goodwill to placate you we even discounted the door by £100 to cover the cost for your electrician that you claim you were unaware of. We also delayed the installation by a week at less than 24 hours notice because despite all of the above you hadn't arranged the electricians part of the work. As you stated in your review it is correct that we aren't responsible for the work that the electrician has carried out and any wiring that you are unhappy with will need to be addressed by the electrician who installed it. Again, we never do any hard-wiring because that is a job for a qualified electrician. As such we didn't leave any aspect of the job in a dangerous state and refute this strongly. Health and safety is extremely important to us and the welfare of our customers and installers is an absolute priority. If you'd like to reconsider your review in light of the above then that would be appreciated and if you need help in the future let us know. The Up & Over Team
Sound local company
Customer Service
Quality
Value
Very pleased with whole process. Visited the showroom with lots of questions which were answered very well. Thought about it overnight, arranged surveyor next day. Took 3 weeks from visiting showroom to fitting of door - job well done.
Alan, Avon Posted on 05/06/2015 , work completed 05/06/2015
New garage doors
Customer Service
Quality
Value
Fitters arrived on time and worked very hard and efficiently and completed Installation of two garage doors within approx. two hours. I was given a thorough explanation of how to operate and maintain the doors. A small scratch was pointed out by one of the fitters and they informed me they would be putting a warranty claim in on my behalf. The service I was given was excellent and I highly recommend this company.
Customer in City of Bristol Posted on 06/09/2019 , work completed 06/09/2019
Polite, timely and great work on fitting roller garage door
Customer Service
Quality
Value
Decent communication throughout, ordering easy, flexible with fitting date, roller garage door fitted, super service by Charlie the fitter. Arrived within exact time, explained throughout, tidied up well, anthracite door colour looks superb. Highly recommend.
Sarah in South Gloucestershire Posted on 15/06/2023 , work completed 09/06/2023
Have just had new garage door fitted.
Customer Service
Quality
Value
We are so pleased, it looks great and works really well. Everything from visiting the showroom, quote visit to fitting was great. The chaps that carried out the work were polite and courteous, very helpful, and could not have been better. I would recommend this company.
Customer in South Gloucestershire Posted on 17/12/2018 , work completed 17/12/2018
Which? Local Review
Customer Service
Quality
Value
Same day response to my call re broken spring on my Up and Over garage door. I decided I needed 2 new doors as the current ones are 30 years old. They arranged a temporary repair and arrived as arranged to fit new doors 2 weeks later. Fitted them in about 2 hours and made a tidy job. I had very helpful and polite service both from the fitters and their office.
Peter Hancock Posted on 15/10/2013 , work completed 15/10/2013
My Review
Customer Service
Quality
Value
Excellent throughout.
Angela, Avon Posted on 16/06/2015 , work completed 16/06/2015
A good job well executed
Customer Service
Quality
Value
Our electric garage doors went wrong over Christmas! Tim Stag came out and gave us a good price for fixing the problems. I agreed a date and a specific time with the office and then things went a bit wrong. On the day the office failed to ring back three times to tell us where the fitter was. Instead of arriving at 0930 as agreed he actually arrived at 12:30 and we then discovered you could only have a.m. or p.m appointments not what we had been told. When the fitter arrived he was brilliant. Very professional, neat and a speedy worker and now the doors are working perfectly again. So if you want a good well priced service use Up and Over Doors but you may have issues with an office that obviously needs to up its game.
Customer in Bath and North East Somerset Posted on 10/02/2020 , work completed 24/01/2020
Excellent Work
Customer Service
Quality
Value
Up & Over Doors installed automatic sectional garage doors and a garage side door. The sales person was polite, friendly, informative and created a clear, competitive quotation within 24hrs of his survey. The doors were installed with obvious skill by friendly and polite technicians, working without significant breaks to complete within a day. The product is excellent and as described. I have no hesitation in recommending Up & Over Doors.
Customer in Gloucestershire Posted on 05/05/2021 , work completed 21/05/2005
Which? Local Review
Customer Service
Quality
Value
I tried to obtain quotes for a new garage door, but found many companies slow or too high. Up and Over Doors came within two days to measure and quote a good price. They arrived promptly a few days afterwards to remove rotting wooden doors and fit a new electric up and over door. The work was very well done and the whole place left in a clean and orderly way. I have already recommended this company to others.
DLJBridges Posted on 23/02/2012 , work completed 23/02/2012
Which? Local Review
Customer Service
Quality
Value
Late one Friday afternoon I damaged my garage door resulting in it being stuck open. I rang Up & Over Doors Ltd who made a temporary repair to secure the door closed the same evening, and a full repair first thing next day. They were quick, efficient, courteous and a reasonable price.
DAVIES0 Posted on 02/02/2013 , work completed 02/02/2013
Which? Local Review
Customer Service
Quality
Value
CriticalÍs review persuaded me to use them when I decide to replace my old up-and-over garage door instead of repainting. My experience matched CriticalÍs: helpful and efficient showroom staff; next day home visit for survey and quote; installation within 5 weeks in one morning by friendly and experienced fitters, with everything left clean and tidy. If you need a rough idea of the cost, visit their website to get a ñsupply onlyî price and add £400 for standard installation (worth every penny). The actual quote will probably be cheaper.
Paul Moran Posted on 19/03/2013 , work completed 19/03/2013
Which? Local Review
Customer Service
Quality
Value
We needed to replace an old double garage door that was becoming unusable. Having seen good reviews of Up&Over Doors we contacted them for a quote. They sent someone round to estimate within a couple of days, who discussed all the available options and gave us prices. We ordered a power operated sectional door for which they'd quoted a manufacturer's delivery time of 5 weeks. The door arrived at around the predicted time and we arranged to have it installed within a few days. The installers arrived on time, were courteous and helpful in discussing location of switches etc and had the door installed by 4pm, after which they gave us a full explanation of how to operate and maintain the door. All work done to a good standard and neatly - overall very satisfied.
MikeandSueFox Posted on 20/06/2013 , work completed 20/06/2013
My Review
Customer Service
Quality
Value
Were on time, polite and friendly and hard working. They cleared up after job had been done. I was very satisfied with the standard of work, and I would have no hesitation in recommending them.
Dennis, Avon Posted on 08/06/2015 , work completed 08/06/2015
Excellent service
Customer Service
Quality
Value
My door had fallen off the roller once or twice and was mishapen. A very punctual and charming young man gave it a good going over so that it now works well. Not an easy job because as he pointed out the garage itself was so decrepit it was leaning! He was polite and very efficient, explained what needed to be done and did it. Very satisfactory service.
Stacey Posted on 04/01/2018 , work completed 04/01/2018
Excellant service and good quality door
Customer Service
Quality
Value
I would highly recommend this company, after having a very bad experience with another garage door company, I was a little apprehensive to try someone else but up and over doors were recommended to me by a friend and there are no complaints from me. The customer service was excellent, they kept me informed and up to date right from the start. The installation was professional and the quality of the door is very good.
Customer in South Gloucestershire Posted on 22/03/2019 , work completed 21/03/2019
Great Service
Customer Service
Quality
Value
From Tim's initial visit, to the fitting of our new sectional door on schedule, these guys were great. Highly recommend this company.
Rob in Gloucestershire Posted on 06/10/2021 , work completed 28/09/2021
Replacement Garage Door.
Customer Service
Quality
Value
My garage door was badly damaged in an attempted break-in. Knowing of the good reputation of Up and Over Doors I contacted them at 9.30am on the morning following the break-in. At 11.00 am their surveyor came and I had a quote by 4.30 pm, which was very reasonable and I accepted and given a date for the work to be done five days after. Dead on time the chaps arrived and the work done in just over an hour. Excellent workmanship involving new timber frames. The door is far superior to the original and has four bolt locking. I thoroughly recommend the firm for both service and workmanship and can see why it has such a good reputation
Keith in Bristol City Posted on 25/01/2022 , work completed 11/01/2022
So professional and polite.
Customer Service
Quality
Value
Had a double door replaced ,the guys worked tirelessly for most of the day,explained exactly what they were doing and turned up on time.The quality of the door exceeded my expectations and the price was very competitive .Can't thank them enough for clearing up once completed,would recommend them wholeheartedly .From start to finish a professional company.
Customer in Oxfordshire Posted on 06/12/2021 , work completed 02/12/2021
One satisfied customer
Customer Service
Quality
Value
Our old garage door motor failed as we were about to go on holiday. We rang Up & Over Doors, who had supplied the original one 20 years ago, who sent someone round immediately to mend it. However, it transpired that we needed a new motor which was ordered and fitted two days after we came home. This replacement motor is almost silent, unlike the old one, and glides up and down so smoothly.....we are delighted. Ashley, the fitter, was so charming and polite, and we are totally satisfied. So a big thank you to the team!
Customer in Bristol City Posted on 22/12/2023 , work completed 19/12/2023
New garage door
Customer Service
Quality
Value
From the initial quotation to the actual installation, Up&Over Doors have been a very professional company to deal with. Their communication is excellent, even phoning me the day before to check that everything was okay for the installation to go ahead. The installers were friendly and chatty and explained in detail how the new door worked. They left my home in a clean and tidy condition. If you’re after a new garage door, I would definitely recommend this company.
Customer in South Gloucestershire Posted on 27/09/2023 , work completed 22/09/2023
New electric garage door
Customer Service
Quality
Value
We have used Up and Over Doors on our last two homes and can honestly say we have found them to be professional and trustworthy in all aspects of their work. The fitters are polite and turn up on time working cleanly and quickly.
Customer in South Gloucestershire Posted on 23/11/2023 , work completed 17/11/2023
Highly recommended
Customer Service
Quality
Value
A huge recommendation to anyone looking for a new door! Very professional from the first phone call, the survey through to the installation - a quality company with a quality product!
Customer in Bristol City Posted on 14/06/2024 , work completed 03/04/2024
High quality door and professional installation
Customer Service
Quality
Value
I am delighted that I chose Up and Over Garage Doors of Bristol (U&O) to supply and install my very large garage doors in Bath. It was a challenging project, with the garage located in the curtilage of a listed building and on a canal towpath, requiring extensive negotiation with the local planning authority and the canal trust. The project took 2 1/2 years from getting our first quote from U&O and they were with us all along, always providing a quick and thorough response to the numerous questions and consultations. The guys doing the installation were great to work with and their professionalism and attention to detail were highly impressive, resulting in an exceptionally high-quality finish. There was initially a problem with the cables supplied by Cedar Doors (the manufacturer), but this was soon resolved by your team and the door is now working well. The doors look absolutely superb and everyone passing on the canal towpath comments on how good they look. Thanks to you and all the team for an excellent job.
Customer in Bath and North East Somerset Posted on 04/12/2024 , work completed 22/11/2024
Electrical roller garage door
Customer Service
Quality
Value
I can highly recommend this company from start to finish all was simple and smooth.The fitters were pleasant clean and tidy. A professional job all done to an excellent standard.
Customer in Worcestershire Posted on 10/03/2025 , work completed 07/03/2025