Rehome

Thank you for leaving your review, although we are surprised and disappointed that you have left negative feedback relating to our account management and communication. We pride ourselves on offering excellent customer service and I am sorry that on this occasion we did not meet your expectations. With regards to your complaint re our management of your sale, it is unfortunate that sometimes we do get things wrong. In your case we had a member of staff who left halfway through your journey with us which caused some communication errors. Whilst unavoidable and unpredictable, we appreciate your feedback and will investigate this fully. On a positive note, we sold and dismantled your kitchen as agreed, saving it from being needlessly dumped into landfill. We do realise you had hoped for a higher sales price, however, valuing a used item is not an exact science and sometimes price reductions are necessary, we always advise our sellers to factor this in at the start to fully manage expectations and avoid disappointment. Kind Regards. Rachael Taylor - UKE Operations Manager

Hi Deborah, Thank you for the fantastic feedback. I'm so pleased we were able to find your kitchen a new home. When you factor in that normally having your kitchen removed and sent to landfill would cost several hundred pounds, selling your used kitchen really is the best option for your wallet as well as the environment! Kind Regards. Rachael Taylor - UKE Operations Manager

Thank you for the wonderful feedback, it's much appreciated! Kind Regards. Rachael Taylor - UKE Operations Manager

Thank you for your review. You're right, it is a shame to throw out a perfectly good kitchen and thankfully yours has found a lovely new home and avoided going into landfill. Occasionally we do have to change dismantle dates as sometimes dismantles can take longer than anticipated. Unfortunately we often do not know how easily a kitchen will be removed until we begin, but we do endeavour to ensure we keep everyone updated should there be any delays. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager

Hi Gordon, thanks for the fantastic feedback. As you rightly say, any net return is far more rewarding than sending your kitchen to landfill. Most companies charge you to take your old kitchen away, with us you get money back and now your old kitchen has a new home where it will be loved for years to come! Thanks for the recommendations! Kind Regards. Rachael Taylor - UKE Operations Manager

Hi Brian. Thanks for the wonderful feedback! A few days notice to photograph, sell and remove a kitchen would be a big challenge for anyone but I am glad we were able to achieve it all for you. Your kitchen was far too special to be going to landfill! I know you felt your old kitchen wasn't practical for you and your family, but I can assure you, your purchaser absolutely loves it! Thanks again. Kind Regards. Rachael Taylor - UKE Operations Manager

Hi there. Thank you for your feedback, I will pass your comments to Siobhan and the photographer. I appreciate that there are costs to be deducted from the sale of any kitchen but as you say, we are better value than the alternatives! Our removals team carefully dismantle every part of the kitchen to prevent any damage and are experts at what they do. They are definitely value for money. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager

Thank you for taking the time to leave a review. Its much appreciated. Kind Regards. Rachael Taylor - UKE Operations Manager

Hi there, thank you for the wonderful feedback. We really do appreciate it. Kind Regards. Rachael Taylor - UKE Operations Manager