Rehome

Hi there, apologies for my late response! Thank you so much for taking the time to leave your review. I am delighted to report your buyer was extremely happy with their 'new' kitchen. Professional dismantle is a key requirement of our entire service. It is pivitol to customer satisfaction. It is fantastic to know that our team worked diligently in your home. warm regards Helen Lord, UKE Founder

Hi Susan, thank you for leaving your review... I appreciate the comments you have made and have looked into the issues noted. I have seen that a couple of fixing kits for the appliances weren't detached when we dismantled. We fully acknowledge that this was an error made by the dismantle team and one that we rectified as quickly as possible. As this hasn't happened before I have also updated our dismantle procedure as a lessons learnt so this doesn't happen again. Thank you for your patience with this. I was concerned to read your comments re masks not being worn. We have a very strict work instruction re COVID Safety and I have addressed this with the team immediately. As with all our visits, you will have received a COVID briefing when the team arrived. We advise all sellers and none UKE staff to remove themselves from the areas the team are working in as quickly as possible to reduce risk to everyone. Masks are mandatory at all times, however, I can understand when working manually, lifting and moving very heavy items, they are extremely restrictive for the wearer. As I wasn't present, I cannot confirm if this non compliance was for a short period of time or not, however, I have reiterated your concerns and confirmed this is not acceptable for any reason. Thank you for bringing this to my attention. Warm regards Helen Lord, UKE Founder

Wonderful, thank you for taking the time to leave your review. I am delighted the dismantle of your kitchen went smoothly and our service met your expectations. I wish you every happiness with your new kitchen. Warm regards Helen Lord, UKE Founder

Brilliant! That's great to know and how we hope every job will go. Because we haven't fitted the kitchen we never quite know how long it is going to take. Some fitters love resin and breaking the seals can take a long time! I am really chuffed you are so happy with the service we have provided and will pass your feedback on the team. Warm regards and thank you, Helen Lord, UKE Founder

Lovely! Thank you for taking time to leave your review. We are extremely grateful! We pride ourselves on doing a professional job and learn from every dismantle we undertake to further improve where possible. I am delighted you chose to use our service and you were happy with the result. Warm regards Helen Lord, UKE Founder.

Thank you for leaving this review and your patience and understanding re the move in dates. The last 12 months have been an incredible challenge for everyone and your flexibility is much appreciated. I am delighted you were happy with our service and thank you for taking the time to write about it. Warm regards Helen Lord UKE Founder

Thank you for taking the time to leave this outstanding review. Much appreciated! Warm regards Helen Lord, UKE Founder

Ah, excellent!!! Our Dismantle Manager Neal will always spend extra time if needed to ensure our customers receive the service which is right for them. I am sure you haven't had a kitchen dismantled for re-sale before, so it is natural to have questions. I am delighted everything went smoothly with both the dismantle and collection - great result! Warm regards Helen Lord, UKE Founder

Great news!! I am delighted we were able to complete the job for you - great team work all round.... We do understand that the access forms are extensive and we are taking steps to simplify these as much as possible to make completion quicker. They are vital, however, to ensure the safety of your family, home and the UKE Team. Thank you for leaving this informative review.. I am sure others will find this really helpful. Warm regards Helen Lord, UKE Founder