Endorsed by Which?

Rehome

4.8

114 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Rehome, the Kitchen, Bedroom, Bathroom outlet, is the UK's leading buy/sell platform for pre-installed luxury kitchens and home fitted furniture. We offer a comprehensive and unique sales service, including professional photography, survey and removal/delivery.

Our Which? Trusted Trader removal service was developed to meet the need for professional 'know how' when dismantling a pre-installed kitchen as most builders do not have the necessary skills to safely remove/dismantle . All too often non specialist removal can result in avoidable damage which is rarely comprehensively insured.

Our specialist removal teams cover the whole of the UK and have a wealth of knowledge/expertise to undertake kitchen cabinet and worktop removal including (but not limited to) bespoke fitted kitchens requiring joinery experience, specialist cabinetry including glass doors, all worktop types incl. Stone, Corian, Concrete as well as appliance removal . Your kitchen will be in safe hands.

What we do

  • Kitchen fitters

  • More Services

    • removal
    • disassembly of kitchens
    • dismantle

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
114 reviews
Customer Service
4.9
Quality
4.9
Value
4.5
Sort by
Organised, knowledgeable, punctual and polite.
Customer Service
Quality
Value
We have had excellent service from Rehome. Very professional service from start to finish, thank you. The day before our kitchen dismantle I received a polite text message from Serg stating their anticipated time that the team would arrive. On time, the team of 4, Serg, Rob, Nigel and Martin removed our kitchen with the utmost respect and efficiency.
Customer in Rutland Posted on 26/02/2024 , work completed 26/02/2024
Fantastic service
Customer Service
Quality
Value
Bought a Rehome kitchen. Excellent experience. The whole process was incredibly simple. Lovely, non-pushy sales team. The kitchen received was in exactly the excellent condition that it was described. Moreover the kitchen came from Essex and was delivered to Falmouth. The boys (Serg, Rob, Nigel & Martin) who dismantled and delivered the kitchen down to me were really great. Polite, excellent communication. Kept me up to date on delivery times and expectations. Handled the units with such care and attention when unloading it. We now have a brilliant kitchen that cost us very little. Everything just ‘worked’ After this experience I will never buy a new kitchen again - great work and thank you
Customer in Cornwall Posted on 02/02/2024 , work completed 01/02/2024
Serg, Rob, Nigel, and Martin
Customer Service
Quality
Value
I had an outstanding experience with Serg and his team (Rob, Nigel, and Martin) from Rehome. Their professionalism and efficiency in dismantling and delivering our kitchen were truly commendable. From the moment they arrived, they demonstrated exceptional teamwork and a meticulous approach to their work. The team ensured a smooth process, and their attention to detail was evident in every step of the dismantling. Rob, Nigel, and Martin worked seamlessly together, displaying not only technical expertise but also a genuine commitment to customer satisfaction. Moreover, their friendly demeanor and willingness to address any questions or concerns made the entire experience stress-free. The team's punctuality and respect for the delivery location further added to the positive impression they left. I wholeheartedly recommend Serg and his team at Rehome for their top-notch service and professionalism. It's rare to find such a dedicated and capable team, and they undoubtedly exceeded our expectations. Thank you for a job well done
Customer in Hampshire Posted on 25/01/2024 , work completed 25/01/2024
Quick careful and considerate
Customer Service
Quality
Value
Team of 4 arrived on time. They unloaded quickly. Were very careful to avoid damage. And checked with us that they were putting units precisely where needed. And they were very good about getting a large larder up a flight of stairs. Highly recommended
Customer in Posted on 23/01/2024 , work completed 22/01/2024
Used kitchen delivery
Customer Service
Quality
Value
Bought a very large used kitchen via Rehome & they arranged delivery. Serg & the team who delivered the kitchen provided exemplary service, they communicated well ie delivery date/time. The team worked very efficiently & extremely courteous explaining what parts went where & manoeuvred the large units & heavy granite with professional knowledge. Would highly recommend them for their customer service going above and beyond, very refreshing to deal with professionals & personal thank you to them all.
Customer in Somerset Posted on 07/01/2024 , work completed 05/01/2024
Very pleased
Customer Service
Quality
Value
This company was arranged for us by ReHome and we were very pleased with their work. They communicated well prior to arrival, arrived promptly and worked efficiently, carefully and cleanly. We would recommend them.
Customer in Cheshire West and Chester Posted on 07/11/2023 , work completed 01/11/2023
Big project done exceptionally well
Customer Service
Quality
Value
We had a large kitchen to disassemble as we had sold. The team arrived on time and carefully took the kitchen apart and removed without any damage. This included some very large, heavy and awkward granite worktops. All this was completed without any drama and the team were off by early afternoon with the now empty kitchen left in good condition. Thank you rehome
Customer in Cumbria Posted on 15/10/2023 , work completed 13/10/2023
EXCELLENT CUSTOMER SERVICE AND EXECUTION
Customer Service
Quality
Value
Under the quiet but authoritative direction of Serge, a team of 4 turned up to dismantle and tidily store a large Martin Moore kitchen within my house. They were part of the service provided by ReHome, who had sold my kitchen on my behalf. The team (Serge, Nigel, Hadrian and Martin) worked quietly and efficiently for 3 hours and, having listened to my requirements, ensured the kitchen was left in the most unobtrusive position to ensure easy access to other parts of the house. It was very neatly stacked ready for the buyers to pick up after the weekend. I would highly recommend their service again. To make things even better, 3 of them were Arsenal fans (the other wasn't interested in football) - I very much doubt that Chelsea fans, far less those who support Man Utd, could have delivered such world class service!
Customer in Kent Posted on 15/09/2023 , work completed 15/09/2023
Exemplary from start to finish
Customer Service
Quality
Value
The dismantle service - a team of 5 men, (Serg, Nigel, Andrew, Martin & Rob) - was efficient, professional and fast. I appreciated their communications confirming arrival several days before, putting my mind at rest. On the allotted morning they arrived on time, dealt with our awkward location, some way away from where their vans could park, without any fuss. The kitchen was dismantled in an astonishingly fast 4 hours. They were polite, friendly, neat and helpful and I could not recommend them enough.
Customer in Bath and North East Somerset Posted on 05/09/2023 , work completed 04/09/2023
Kitchen delivery
The Guys arrived on time very polite, hardworking, careful when bringing items into the house. Communication’s good as well
Customer in North Yorkshire Posted on 25/07/2023 (Reviewer did not use service)
Efficient & polite
Customer Service
Quality
Value
The three guys Serg, Nigel and Martin arrived at specified time. They were polite, estimated the time that the dismantle would take and got to work immediatley. They were efficient, worked continuously and were completed and ready to go at the time they had estimated. Minimal fuss and cleared up after themselves. I would recommend their services Nice chaps - thank you.
Customer in Dorset Posted on 25/07/2023 , work completed 25/07/2023
Very professional and super speedy
Customer Service
Quality
Value
Dismantling kitchen that we have sold through Rehome. The guys were very professional and took great care in removing appliances, work surfaces and units. They were respectful of my home and very considerate. Cleaned up when work was completed and everything was left tidy. Communication prior to work commencing was good, they arrived on time and explained what was going on throughout. Very pleased.
Nici in North Somerset Posted on 20/07/2023 , work completed 19/07/2023
Excellent customer service
Customer Service
Quality
Value
Really happy with Used Kitchen Exchange's customer service, prompt response from the sales team both by email and phone call, and high quality of the kitchen we bought. Also, the dismantling service, delivery and the staff did a fantastic job.
Maria in Oxfordshire Posted on 24/06/2023 , work completed 22/06/2023
Good clean work
Customer Service
Quality
Value
The team showed up on time were very courteous. Did a very good job in a very quick period of time without damaging any of the paint work in our hallway. Very impressive.
Customer in Greater London Posted on 23/06/2023 , work completed 23/06/2023
New to us kitchen delivered perfectly today, thank you!
Customer Service
Quality
Value
Serg, Nigel and Martin have delivered our (new to us) Used Kitchen today with care, professionalism and efficiency. We're one hundred percent delighted with our delivery service, thank you Used Kitchen Exchange. We were grateful to receive two calls advising arrival times, the team were punctual, smart, friendly and had taken care to carefully wrap the kitchen for transit. Nothing was damaged, all the items were carefully brought into our home and were left neatly ready for fitting. Nothing was too much trouble, Serg, Nigel and Martin worked really hard. Thank you lads.
David in Somerset Posted on 21/06/2023 , work completed 21/06/2023
Delivery of a second hand kitchen
Customer Service
Quality
Value
Efficient and effective courier service. The delivery was delayed by one day as they had a tyre blow-out but we were kept informed and van arrived the next day before 8am. Kitchen stacked carefully in our chosen location
Customer in Northamptonshire Posted on 19/06/2023 , work completed 15/06/2023
Dismantle and delivery of our kitchen
Customer Service
Quality
Value
Can't overstate just how great the delivery team was: Andy, Rob, Martin, Nigel, Sergey, and last but by no mean least, Kevin. They worked tirelessly to get our kitchen to us and were the most accommodating chaps, taking great care as they went. Having viewed the kitchen in the vendor's property and seeing the difficulty in access, I can only imagine how challenging the dismantle was. And it was the hottest day of the year, to boot. Can't fault them. Would recommend them with knobs on!
Customer in Worcestershire Posted on 13/06/2023 , work completed 13/06/2023
Exceptional Team
Customer Service
Quality
Value
Hi Just had two ex display kitchens I’d purchased moved to my house. It was such a delight seeing impressive teamwork displayed and careful knowledgeable skill’s throughout the process. Thank you Serg, Rob and Nigel… Great service😊
Customer in Posted on 17/05/2023 , work completed 16/05/2023
First class dismantle and removal service
Customer Service
Quality
Value
What a fantastic team! Shaun, Darren, Josh and Colin together provided a first class dismantle and removal service for our kitchen. Communication the day before to confirm arrival, on time on the day, a smile on arrival and a constant can do attitude throughout the whole day. It was a huge task, a large kitchen, many extremely heavy items, and some serious graft, but they were positive throughout. Extremely knowledgeable team who made the dismantling seamless. They worked great as a team, and also allowed me to get involved and learn a bit more DIY! Thank you Shaun for your advice! The kitchen units all came out in one piece, everything was transported to the vans professionally and wrapped and secured into the vans ready for the new owner. The dismantle was completed by mid afternoon, much quicker than I’d expected. All four gentlemen were extremely polite and I could tell they work really well as a team. Fantastic experience, one which I was slightly nervous about before hand but I can now highly recommend this service and this team. Thanks again
Customer in West Yorkshire Posted on 09/05/2023 , work completed 09/05/2023
Professional and efficient
Customer Service
Quality
Value
Shaun and Darren from Used Kitchen Exchange did a great job dismantling my kitchen. They were prompt, professional and careful. I would recommend to others.
Customer in Bath and North East Somerset Posted on 22/03/2023 , work completed 21/03/2023
Kitchen dismantle
Customer Service
Quality
Value
The team were everything you could hope for. Turned up on time. Polite efficient very helpful. Left all clean and tidy. Very professional. Thank you.
Robert in East Sussex Posted on 03/02/2023 , work completed 02/02/2023
Kitchen dismantle
Customer Service
Quality
Value
We used Shaun, Darren and Collin to dismantle and deliver a used kitchen that we sold through the Used Kitchen Exchange. They were very efficient - communication was good (Shaun text me the night before to confirm the appointment), and the dismantle happened quickly in a professional and organised way. Very nice team. Knew what they were doing and got on with it with minimum fuss. Would happily recommend the team.
Customer in Surrey Posted on 31/01/2023 , work completed 31/01/2023
Incredibly efficient
Customer Service
Quality
Value
They text me the day before with a clear agenda and timeframe so I knew what to expect. Before they came in, they asked if they should take their shoes off. I asked if they wouldn't mind and without hesitation they did it. They were polite, quiet, speedy, and incredibly efficient. An absolute pleasure to work with. Thank you very much - super grateful! They even cleaned up after themselves!
Customer in Cheshire East Posted on 07/12/2022 , work completed 06/12/2022
Brilliant team - would highly recommend
Customer Service
Quality
Value
Shaun, Darren, Josh and Colin from UKE came to dismantle my kitchen and I was told they would be with my by lunchtime and done in the afternoon....none of which I thought possible! They turned up on time, ready to start with all the necessary tools and were done in around four hours! They were professional, courteous and tidy and also helped me move my fridge/freezer in to my hallway ready for work as I couldn't get it through the door - something not on their work list and done as a favour to help me out. They really were a lovely team, would highly recommend them for any dismantle job!
Customer in Essex Posted on 25/10/2022 , work completed 24/10/2022
Fantastic Service
Customer Service
Quality
Value
The guys from UKE were absolutely fantastic! They came fully prepared, got stuck in immediately, had the whole thing dismantled in about 3 hours! Left no mess whatsoever, we’re polite, friendly chaps. 10/10 would recommend!
Customer in Warrington Posted on 06/07/2022 , work completed 06/06/2022
Kitchen removal
Customer Service
Quality
Value
The team from UKE did a fantastic job in terms of time, craftsmanship, flexibility, attitude, helpfulness, and interaction with other specialists I had on-site. All in all a great job well done to all involved.
Kevin in West Midlands Posted on 15/06/2022 , work completed 14/06/2022
Professional and courteous
Customer Service
Quality
Value
Shaun, Darren & Danny did a great job of dismantling our kitchen. They kept us updated regarding arrival and were very speedy at taking everything down and into the vans. They did the job with a smile on their faces and worked well together. A happy bunch who didn’t even require much in the way of refreshments! 😜 Would recommend!
Helen in Dorset Posted on 21/04/2022 , work completed 21/04/2022
Great work, fast and efficient!
Customer Service
Quality
Value
Shaun along with his team of Colin and Darren worked hard and efficiently to complete the kitchen strip out by lunchtime. Thank you for a good job well done!
Customer in Dorset Posted on 13/04/2022 , work completed 12/04/2022
Prompt & Professional
Customer Service
Quality
Value
The team arrived on time updating their arrival time by text. They worked hard with a very difficult site as the kitchen had to be carried down two flights of stone stairs. The very large granite island was removed efficiently and then clamped safely on a trolley. I was worried that the granite around the sink could not be removed without fracturing, but it was braced along the weakest point and came out in one piece. The team know their job very well and I would certainly recommend them or even use them again.
Customer in Bath and North East Somerset Posted on 22/03/2022 , work completed 21/03/2022
Excellent service from UKE
Customer Service
Quality
Value
Abbie was very helpful at all stages of the process and we secured a sale very quickly. The dismantle process also went smoothly so we were very pleased with the service overall.
Customer in Hertfordshire Posted on 11/03/2022 , work completed 23/02/2022
Service delivered as promised
Customer Service
Quality
Value
Although we live in Liverpool, we are having ahouse renovated in Chichester. We alerted a contact there to let them into the house. They turned up on time and carefully took to pieces and removed the existing kitchen, leaving no mess and causing no damage to the surrounding areas. All communications were completed by e-mail and telephone calls. Every exchange of these was helpful. Quieries were answered promptly and to the point.
Customer in Merseyside Posted on 15/02/2022 , work completed 20/01/2022
Fast and Polite
Customer Service
Quality
Value
The company was very efficient and did everything they promised from start to finish. The guys who came and took out the kitchen were fast and polite and were very tidy. They even helped my wife carry through a baby high chair which they did not have to do. Would fully recommend them.
Customer in Warwickshire Posted on 14/02/2022 , work completed 25/01/2022
Kitchen sale and dismantle
Customer Service
Quality
Value
UKE handled our kitchen sale and arranged the dismantle and removal from end to end. The whole process was straight forward and went very smoothly. The kitchen was sold within 2 weeks, the dismantle happened on the day arranged and the team were quick, courteous and took everything away as agreed. Overall very happy, took the hassle out of a private sale and saved us having to have the kitchen dismantled ourselves. So pleased the kitchen has a new home and isn’t laying in landfill somewhere!
Customer in Southend-on-Sea Posted on 21/01/2022 , work completed 04/01/2022
Very Good Experience
Customer Service
Quality
Value
Very easy process. The team of guys were very good, helpful, polite and a nice bunch of lads. A credit to the company. Definitely use you guys again.
Customer in Essex Posted on 20/01/2022 , work completed 18/01/2022
Fantastic service from start to finish
Customer Service
Quality
Value
We were recommended UKE by our new kitchen installer, having never even considered this option. From the initial contact, the estimate, photography and sale of the Kitchen within 48 hours of listing the service has been great. They arrived today and the team did an excellent job with the removal and replacement he hand over to the purchaser. No hassle, no fuss just a great service. Would have no hesitation in recommending and using again in the future.
Customer in Gloucestershire Posted on 05/01/2022 , work completed 05/01/2022
Stress-Free
Customer Service
Quality
Value
UKE managed to sell my kitchen before the deadline and made the removal process easy. The team kept in touch so that we always knew where things stood.
Customer in Greater London Posted on 24/11/2021 , work completed 18/11/2021
Used Kitchen Exchange - a huge success
Customer Service
Quality
Value
The Used Kitchen Exchange (UKE) was recommended to me by the company I was purchasing a new kitchen from as I had no idea how to sell or remove my old kitchen. From the first call they were fantastic! I had the proposed idea emailed to me, which broke down how it would be photographed, appliances logged and sold via their website. They offered a complete schedule down to the photographer arriving, approval of all photos, a date for the kitchen removal company to arrive and when the money from the sale would hit my bank account. I decided to go ahead as the thought of my old (but still extremely lovely) kitchen going to the dump was a tragedy! It was sold within 3 weeks and the dismantling team arrived on the arranged date. Four men arrived, two removed the cabinets, one wrapped everything in bubble wrap and the other placed the items on the vans, it was honestly one of the best teams I've had the pleasure to have in my home. My kitchen was completely empty in a number of hours. One downside is that you have to get an independent electrician and plumber round before the team arrive to 'make safe' and disconnect all the items (cooker, sink, undercabinet lights etc). I wish the dismantle team would have had someone with them who was qualified to do it on the day as it was a bit of a faff but we still got it done without a problem. Within ten working days the money was in my bank account and we were super happy. I can't recommend UKE enough. Thanks team!
Customer in Essex Posted on 13/11/2021 , work completed 18/10/2021
Efficient and Courteous
Customer Service
Quality
Value
The team that removed the kitchen arrived on time and were friendly and courteous at all times. They performed the dismantle within the time expected and no damage occurred either to the kitchen units, appliances or the house. When they left the room and hallway were left clean and tidy. The service provided by UKE throughout the sale process from initial survey to payment of the proceeds was very efficient. This is the second time we have used UKE I would strongly recommend them to others.
Customer in Lancashire Posted on 12/11/2021 , work completed 26/10/2021
Brilliant service
Customer Service
Quality
Value
Removed our old kitchen for re-sale. Good communication, professional, efficient. In and out with minimal hassle. Highly recommend.
Customer in Edinburgh Posted on 15/10/2021 , work completed 29/09/2021
The trader replied (on 26/10/2021)
This is great news, and I am so pleased you are delighted with the service we have provided. The objective of our service is to remove your kitchen as quickly as possible, without damage and to minimise disruption in your home. I am delighted this has happened. Thank you for taking the time to leave this amazing review for us. It is much appreciated. Warm regards Helen Lord, and all of the team at UKE
Kitchen Sale
Customer Service
Quality
Value
Excellent service by Used Kitchen Exchange in selling our 4-year-old kitchen. The sale was completed quickly and at short notice and the dismantling service was efficiently and quickly completed with little mess Thoroughly recommend USD's service
Customer in Northumberland Posted on 28/09/2021 , work completed 10/09/2021
Fast and no fuss
Customer Service
Quality
Value
Great experience. The team dismantled the kitchen and were gone within a couple of hours.
Which? Trusted Traders Consumer Posted on 23/09/2021 , work completed 26/08/2021
The trader replied (on 26/10/2021)
Brilliant!!! the aim is to be as quick as possible to cause the minimum of disruption. I am really please that the dismantle and sale of your kitchen went smoothly and that you are delighted with our service. Warm regards Helen Lord, and the team at UKE
Used Kitchen Exchange were excellent from start to finish
Customer Service
Quality
Value
On the 25th of May 2021, I contacted Used Kitchen Exchange to see if I could sell on my still loved beautiful Clive Christian Kitchen. Immediately on the telephone I could tell that they were very experienced and confident that they could sell my used kitchen. My new kitchen wasn’t being put in until September so UKE talked with me all through the process, they got a buyer for me before I’d had time to upload the Fotos of the kitchen. The day finally came to dismantle the kitchen, I used UKE own team of guys - so glad I did. They arrived bang on 9 am on the 13th of September, just exactly the time they said they would. Worked carefully and respectfully all day until 5 pm when both their lorry doors were closed and off they went. I can not honestly believe they managed to remove our 40ft by 40ft kitchen in one working day. They were so careful and precise and even took care not to let my dogs and cats out of the house. I would highly recommend using UKE (used kitchen exchange) and their own team of kitchen removal experts. I hear that the purchaser of my old kitchen is over the moon with their new kitchen. Everything went very well there were no issues at all. All happy. Linda McM. Strathaven
Customer in South Lanarkshire Posted on 15/09/2021 , work completed 25/05/2021
The trader replied (on 26/10/2021)
This is an amazing review Linda - it will be so useful to other customers reading it too! We are so grateful for the time and effort you have put into this. Selling a used kitchen to go on to live in another home is a relatively new concept - your review will go a long way to encourage others to make this ethical and financially beneficial decision. Dismantle is one of the most difficult parts of the process, so I am over the moon you have seen the value in the expertise of the team! Thanks again, and good luck with your new kitchen. Warm regards Helen Lord, and the team at UKE
Used Kitchen Exchange
Customer Service
Quality
Value
My kitchen installer suggested using UKE and I was not disappointed with them. I found the company very efficient and the whole process went smoothly. The kitchen was photographed, put on the website and sold. The dismantling team telephoned just before they arrived and the kitchen was dismantled. It was stored carefully so that the buyer's team could reload the kitchen easily. I would recommend the company to anyone wishing to sell a second-hand kitchen and, disposing of a kitchen in this way, it ensures that nothing goes into landfill.
Customer in South Yorkshire Posted on 04/09/2021 , work completed 20/08/2021
The trader replied (on 26/10/2021)
Thank you so much for your review of our service. More and more people are being recommended to regenerate their unused kitchens which is fantastic news for our environment and benefits the seller/buyer financially too. Its a win win! This is an amazing review and we are so grateful to you for taking the time to leave it. Thank you. Warm regards Helen Lord, and the team at UKE
Why you should trust this company
Customer Service
Quality
Value
I’m not easily pleased. The kitchen removal guys were polite, communicative, highly competent and effective. It wasn’t a straight-forward job but they took it in their stride, got on with the job, kept me informed and cleaned up after themselves. Other than an entertaining song and dance routine we couldn’t have asked for anything more. Thank you.
Peter in Derbyshire Posted on 03/09/2021 , work completed 03/09/2021
Efficient and Swift
Customer Service
Quality
Value
The team turned up at the appointed time. Our Kitchen was dismantled swiftly with minimum of fuss. The site was left in a tidy state.
Customer in West Sussex Posted on 18/08/2021 , work completed 03/08/2021
The trader replied (on 23/08/2021)
Great news!!! This is exactly how it should be. I am delighted the team were able to remove your kitchen with minimum fuss and disruption. Our pre-service questionnaire is a vital element to making this happen so thank you for completing this quickly and accurately for us. Much appreciated. Warm regards Helen Lord, UKE Founder
Kitchen dismantle
Customer Service
Quality
Value
Shaun and his dismantle team were extremely efficient and professional. They took my entire kitchen out in 2 hours with minimum disruption and I would highly recommend their service.
Customer in Kent Posted on 06/08/2021 , work completed 06/08/2021
The trader replied (on 10/08/2021)
Thank you for this. I really appreciate you taking the time out of your day to leave your review. The team are extremely proficient and our aim is always to work as quickly and safely as we can. I am delighted we have exceeded your expectations. Warm regards Helen Lord, UKE Founder
Kitchen dismantle
Customer Service
Quality
Value
What a fabulous team! They arrived on time and were super helpful and good natured. They flew through the job energetically and with good humour. They also left the place immaculate! Pricey, but worth it. Very impressive.
Nicola in Cheshire East Posted on 05/08/2021 , work completed 16/07/2021
The trader replied (on 07/08/2021)
Hi Nicola, thank you for your feedback. Our aim is to work as effectively and quickly as possible within your home to minimise disruption. I am delighted all was to your satisfaction and you are happy. Thank you for taking the time to leave this review, its appreciated. Warm regards Helen Lord, UKE Founder
Excellent Job
Customer Service
Quality
Value
Everything from start to finish was amazing. From the initial contact, they worked with me, someone came quickly to look at it. Good communication over price and timescales. Team came in to take the old kitchen out very quickly.
Which? Trusted Traders Consumer Posted on 15/07/2021 , work completed 08/06/2021
The trader replied (on 07/08/2021)
Great news!!! So happy to read this. Thank you for taking the time to leave your review. Warm regards Helen Lord, UKE Founder
Selling and dismantling used kitchen
Customer Service
Quality
Value
I was recommended UKE by the architect who has designed our new kitchen and they did not disappoint. As soon as I made an enquiry with them, they got back to me swiftly and were helpful and knowledgable on the telephone. They sent a polite, efficient gentleman to take the photographs of my kitchen and, in fact, he was here within a few days of my initial enquiry. My kitchen was on their website for sale within two weeks of first contacting UKE which was excellent service. Then I was contacted about offers and the process explained to me carefully. Within a month an offer had been made and I had accepted it. The process was smooth, easy and hassle-free. I would recommend it to anyone who has a second hand kitchen they wish to sell. Moreover, by doing this, my carbon footprint for this year is ZERO! Nothing has gone into landfill which is brilliant. We fixed a date for the UKE dismantling team to come to my home and take away the old kitchen. They did a super job. They were careful of the rest of the house. The were polite and friendly. And they were efficient - it only took them a few hours to dismantle the lot and load it onto their van. I would recommend UKE to anyone wishing to sell their second-hand kitchen. First rate service.
Ruth in York Posted on 11/07/2021 , work completed 21/06/2021
The trader replied (on 07/08/2021)
Great to hear! Thank you for this Ruth. We often receive recommendations from other Trades because we offer an ethical solution to a used kitchen. Our aim to minimise risk and hassle for you so I am delighted this has been achieved and you are super happy! thank for for sharing your thoughts here. Much appreciated. Warm regards Helen Lord, UKE Founder
Mark Wilkinson kitchen removal
Customer Service
Quality
Value
When I initially made contact about selling the kitchen. The person I spoke with was very knowledgeable and gave a comprehensive summary of the whole sales process. They sent forms to be completed, which were simple to follow and submit. The photographer arrived as expected and the sale details were quickly provided to us to approve. These were then published without requiring any changes. After the sale was made, which happened soon after the publication, the schedule of the dismantle was agreed. We had to delay it a couple of times due to delays in our building work, but these were handled without issue via email. There were no issues with the kitchen removal. It was done as scheduled, the workforce let me know the time they would be arriving. After the removal they did extra work to make the washing machine work. The kitchen area was cleared of rubbish before they left. A professional, efficient service we are very pleased to recommend.
Customer in Hertfordshire Posted on 02/07/2021 , work completed 17/06/2021
The trader replied (on 07/08/2021)
Fabulous! thank you for leaving this comprehensive review of our whole process. I am delighted everything met with your expectations and you were completely happy with everything we achieved together. Great news for you and the environment. thank you for taking the time out of your day to leave this, much appreciated. Warm regards Helen Lord, UKE Founder
Used Kitchen Exchange
Customer Service
Quality
Value
We found the kitchen exchange through our kitchen installer would suggest the site. The overall service is really good and makes the process of selling a kitchen effortlessly. The photographs and listed were all arranged quickly. Used Kitchen Exchange deal with the offers and once sold arrange fitters to dismantle the kitchen. The team who dismantled the kitchen were decent and well organised. My only negative is the high commission but we knew this was the case and the circumstances of wanting a relatively quick sale worked for us. Overall a really good experience.
Customer in York Posted on 27/06/2021 , work completed 10/06/2021
The trader replied (on 07/08/2021)
Thank you for feedback and I appreciate your comments. We believe that our comprehensive service not only adds value and ensures a higher sales value , we also greatly minimise risk to both buyer and seller. Each kitchen sale and home is unique, and it is vital we visit your property to assess for re-sale as well as professional dismantle. Kitchen dismantle is a large part of reducing this risk and is the best way to ensure that we gain the right result. Thank you for taking time to leave your review. This is much appreciated. Warm regards Helen Lord, UKE Founder
Efficient and Seamless
Customer Service
Quality
Value
The experience with Used Kitchen Exchange was seamless from the outset, the kitchen ended up selling for full asking price and in just a couple of weeks. We used the dismantling service that was flexible to book based on the timing of the fitting of our new kitchen and it was a really fast and efficient process. Overall we’re really pleased and would highly recommend to anybody thinking about replacing their kitchen.
Harriet in Greater London Posted on 15/06/2021 , work completed 27/05/2021
The trader replied (on 07/08/2021)
Dear Harriet, I am delighted that everything went according to plan. When a kitchen is sold through us, professional dismantle is a key part of this process. Ensuring minimum disruption to you and your home as well as making sure the buyer is happy with the kitchen they received. Thank you every so much for leaving your review here, this is very much appreciated. Warm regards Helen Lord, UKE Founder
Efficient, professional, considerate and friendly
Customer Service
Quality
Value
Shaun and Daz did a fantastic job of dismantling our kitchen. Shaun communicated the arrival time beforehand and they were punctual, polite, friendly and considerate. They removed the kitchen very efficiently taking care nothing was damaged in the process and communicated any issues well. I wouldn’t hesitate to recommend them.
Customer in Nottinghamshire Posted on 13/06/2021 , work completed 11/06/2021
The trader replied (on 07/08/2021)
Perfect! Its great to hear that the kitchen we removed with minimum disruption to your home and family. This is what we strive for for 100% of kitchen dismantles. Thank you for taking the time to leave your review, much appreciated. Warm regards Helen Lord, UKE Founder
Very efficient
Customer Service
Quality
Value
The chaps arrived on time, they carried out the work efficiently and with speed and also were very clean. Very impressed with the care they took in removing the kitchen and they wrapped up and/or covered the units and white goods to prevent damaged whilst in transit.
Sarah in Buckinghamshire Posted on 07/06/2021 , work completed 07/05/2021
The trader replied (on 07/08/2021)
Perfect! We sell our dismantle service as a 'white glove' service and whilst they don't actually wear white gloves, our team are so, so careful - we have to be as a kitchen in most cases is not designed to come out for re-use! We pride ourselves on having the 'know how' to make this happen quickly and efficiently. I am delighted all went well and you are extremely happy with the work we undertook in your home. Warm regards Helen Lord, UKE Founder
Kitchen in new home sold, dismanteled and removed.
Customer Service
Quality
Value
The whole process of enabling the kitchen in our new home to be reused and enjoyed by someone else was achieved very successfully. We were very concerned that all the materials could be recycled instead of wasted in a skip, the kitchen was only 2 years old and in very good condition, we felt guilty about replacing it, but it wasn't to our personal taste at all. The process was very straightforward, the removal team worked with care at all times and appointments were kept. The survey and photography was professional. An excellent use of the internet to save waste, provide a good kitchen for someone else's enjoyment and gain a little help towards the cost of a replacement.
Steve Holmes in Southend-on-Sea Posted on 02/06/2021 , work completed 19/05/2021
The trader replied (on 07/08/2021)
Music to our ears! thank you for this! Often kitchens we dismantle are very new and with little use. The fact that the kitchen has been removed to be re-homed means it will have many more years of use and this is great for the environment. The dismantle is a pivotal part of this. Thank you for taking the time to leave this review. Warm regards Helen Lord, UKE Founder
Smooth and Hassle Free Service
Customer Service
Quality
Value
UKE managed the sale and dismantle of our kitchen in Feb - May 2021 and were a pleasure to deal with. Their comms were excellent and they were prompt replying to emails. There was always someone to pick up the phone and help me with any queries. The sale went through in ample time before our new kitchen was due to install and the dismantle team were excellent, with UKE managing the whole process. I can't recommend these guys highly enough.
James in Wokingham Posted on 20/05/2021 , work completed 05/05/2021
The trader replied (on 07/08/2021)
Hi James, thank you so much for your review, much appreciated.
Efficient removal of kitchen
Customer Service
Quality
Value
We had sold our used kitchen via UKE and were very pleased with the whole process. We were very impressed with how efficiently and carefully our old kitchen was removed to be transported to its new owner and payment has now been received so they were presumably pleased with the way it was handled too. Excellent way to recycle a used kitchen without it going to landfill.
Tee in Dorset Posted on 29/04/2021 , work completed 13/04/2021
The trader replied (on 07/08/2021)
Apologies for my late response.... I am delighted your used kitchen removal went according to plan with minimum disruption. As you say, recycling your kitchen is a great way to tread lighter on the earth and means another family can enjoy it for many years to come. Really happy, thank you for this. Warm regards Helen Lord, UKE Founder
Great job
Customer Service
Quality
Value
Shaun and his team were absolutely brilliant. Cheerful, friendly and helpful. They did a great job dismantling our kitchen. Highly recommend!
Customer in Buckinghamshire Posted on 07/04/2021 , work completed 07/04/2021
The trader replied (on 09/04/2021)
Thank you for taking the time to leave your review. We really appreciate it! Good luck with your development project and thank you for using us to dismantle your kitchen. Warm regards Helen Lord, UKE Founder
Kitchen Dismantle
Customer Service
Quality
Value
The team dismantled and took away our old kitchen. They arrive at the time stipulated as a team of 3 and they were all very courteous. The work was carried out speedily and with due care. They kept us up to date with how things were going and timescale and they cleaned up after themselves. An excellent team and happy to have them in the house.
Customer in Greater Manchester Posted on 07/04/2021 , work completed 02/04/2021
The trader replied (on 09/04/2021)
This is a great review, thank you so much for taking the time to leave this. I am really pleased you felt comfortable with the team in your home, this is so important to us. Kitchen dismantle for re-sale is a relatively new concept as normally they are smashed up for landfill. I am delighted you chose to sell your kitchen, this is great news for your pocket and you have also saved a little bit of our planet too! thank you for sharing your experience. Warm regards Helen Lord, UKE Founder
Removal of used kitchen
Customer Service
Quality
Value
The initial contact with UKE was positive and the subsequent quotations and arrangement of works were all handled very professionally. Communications were spot on and what I appreciated most was their open honesty with managing our expectations on value and time frames. They met every deadline. On removal, the guys turned up at the agreed time and set out the order of the day and addressed any queries and concerns which we had before commencing work. We found all the crew to be totally professional and courteous throughout the work period. They were tidy and respectful of our property at all times and ensured we were satisfied with the removal before they left. They managed to remove and load their vehicles well within the allotted time. Subsequent communications from the Head Office were great, clearly setting out the schedule of events over the next 14 days which allows the purchaser to receive and inspect the goods before confirming their satisfaction. Payment was deposited into my account for the agreed amount on the agreed day. It's quite rare in this day and age to find a company who actually strive to fulfil their commitments wholly, so I would therefore have no hesitation in recommending the services of Used Kitchen Exchange Ltd. Furthermore, you get a good feeling that your kitchen has managed to be repurposed rather than end its life at the tip. Regards, Rob
Rob in West Yorkshire Posted on 07/04/2021 , work completed 22/03/2021
The trader replied (on 09/04/2021)
Thank you so much for this Rob. I am extremely grateful you have taken the time to outline our process, and I am delighted that you felt safe and secure during your time working with us and that we delivered on all our commitments to you. Thank you for allowing us into your home and I wish you every success with your development. Warm regards Helen Lord, UKE Founder
Great workmanship and completed quickly
Customer Service
Quality
Value
They arrived early and were very helpful and worked quickly and efficiently to dismantle the kitchen. They carried out the work professionally without damaging the kitchen units and worktop. Very pleased.
Henry in Wokingham Posted on 04/04/2021 , work completed 11/03/2021
The trader replied (on 09/04/2021)
Hi Henry, just wanted to say thank you for taking the time to leave your review for us here. I am delighted we delivered on our commitments and you were happy with the work undertaken. Good luck with your development and thank you for using UKE to dismantle your kitchen. Warm regards Helen Lord, UKE Founder
Great work and fast
Customer Service
Quality
Value
Excellent week carried out carefully and efficiently with no damage to the existing walls or floors.
Peter in Cumbria Posted on 26/03/2021 , work completed 26/03/2021
The trader replied (on 09/04/2021)
Hi Peter, thank you for your review. I remember your kitchen very well, an absolutely stunning Mark Wilkinson which was extremely large and heavy! I am delighted the team worked diligently to protect the kitchen as well as your home. This is 100% what our service is all about. Thank you for coming to UKE and re-selling your kitchen. You have done a great thing for your pocket and well as making a significant contribution to reducing your carbon footprint. Warm regards Helen Lord, UKE Founder
Great Experience, very professional
Customer Service
Quality
Value
Excellent customer service from the sales team, to the photographer to the team dismantling the kitchen. Very friendly, efficient and professional. The team took a lot of care dismantling the kitchen and cleared up after them. Entire process has been very professional. I wouldn’t hesitate to use them again.
Customer in Greater London Posted on 21/03/2021 , work completed 16/03/2021
The trader replied (on 09/04/2021)
This is great news! Thank you for leaving your view, it's much appreciated. I am delighted our team met expectations. Warm regards Helen Lord, UKE Founder
Fantastic Removal
Customer Service
Quality
Value
The removal team were fantastic - tidy, quick, efficient and friendly. I’m hoping we won’t have to change our kitchen for again but if we do I’d definitely use them for the dismantle.
Customer in Leicestershire Posted on 15/03/2021 , work completed 11/03/2021
The trader replied (on 18/03/2021)
This is fabulous. Thank you for leaving your review. I am delighted we have exceeded expectations and you are happy to recommend us. Warm regards Helen Lord, UKE Founder
Efficient and Thorough
Customer Service
Quality
Value
The team of 3 were in and out in 2 hours when dismantling the kitchen. The fully fitted kitchen included refrigerator and dishwasher drawers and a huge LaCanche cooker. They were friendly and just did what they were here to do.
Customer in Hertfordshire Posted on 09/03/2021 , work completed 09/03/2021
The trader replied (on 09/04/2021)
Amazing, thank you for your review. I am extremely happy you are delighted with the service we provided for you. Kitchen dismantle is most definitely a specialist service and our team have years of experience and 'know how'. It is great to know that they were efficient and professional - this is so important to us. Thank you again for taking the time to leave your review, this is much appreciated. Warm regards Helen Lord, UKE Founder
Kitchen Dismantle
Customer Service
Quality
Value
The kitchen dismantle team informed us in the morning when they were arriving and worked independently the whole day. They took great care with the units and we felt whoever had bought them should be very happy with their new kitchen.
Customer in Wokingham Posted on 08/03/2021 , work completed 19/02/2021
The trader replied (on 09/04/2021)
Hi there, apologies for my late response! Thank you so much for taking the time to leave your review. I am delighted to report your buyer was extremely happy with their 'new' kitchen. Professional dismantle is a key requirement of our entire service. It is pivitol to customer satisfaction. It is fantastic to know that our team worked diligently in your home. warm regards Helen Lord, UKE Founder
Good service
Customer Service
Quality
Value
Good friendly service from the team. Arrived promptly and tidied up after they’d dismantled the kitchen. But a note of caution - they took some of the appliance fixings in error which we still needed. The company reimbursed for the cost of the replacement but a hassle not needed. And, despite all the pre-visit info, not one mask worn.
Customer in East Sussex Posted on 08/03/2021 , work completed 07/01/2021
The trader replied (on 15/03/2021)
Hi Susan, thank you for leaving your review... I appreciate the comments you have made and have looked into the issues noted. I have seen that a couple of fixing kits for the appliances weren't detached when we dismantled. We fully acknowledge that this was an error made by the dismantle team and one that we rectified as quickly as possible. As this hasn't happened before I have also updated our dismantle procedure as a lessons learnt so this doesn't happen again. Thank you for your patience with this. I was concerned to read your comments re masks not being worn. We have a very strict work instruction re COVID Safety and I have addressed this with the team immediately. As with all our visits, you will have received a COVID briefing when the team arrived. We advise all sellers and none UKE staff to remove themselves from the areas the team are working in as quickly as possible to reduce risk to everyone. Masks are mandatory at all times, however, I can understand when working manually, lifting and moving very heavy items, they are extremely restrictive for the wearer. As I wasn't present, I cannot confirm if this non compliance was for a short period of time or not, however, I have reiterated your concerns and confirmed this is not acceptable for any reason. Thank you for bringing this to my attention. Warm regards Helen Lord, UKE Founder
Hassle free
Customer Service
Quality
Value
Everything was exactly as described would highly recommend. Customer service team were very helpful and never felt like a problem at all.
Customer in Essex Posted on 24/02/2021 , work completed 09/02/2021
The trader replied (on 15/03/2021)
Wonderful, thank you for taking the time to leave your review. I am delighted the dismantle of your kitchen went smoothly and our service met your expectations. I wish you every happiness with your new kitchen. Warm regards Helen Lord, UKE Founder
Expert dismantle!
Customer Service
Quality
Value
We had a team of 3 come and dismantle our large kitchen - they were in and out within 2 hours! Super efficient, tidy and clean. They did a great job.
Customer in Greater London Posted on 23/02/2021 , work completed 08/02/2021
The trader replied (on 15/03/2021)
Brilliant! That's great to know and how we hope every job will go. Because we haven't fitted the kitchen we never quite know how long it is going to take. Some fitters love resin and breaking the seals can take a long time! I am really chuffed you are so happy with the service we have provided and will pass your feedback on the team. Warm regards and thank you, Helen Lord, UKE Founder
Very Professional
Customer Service
Quality
Value
Overall it was a very good service. The team was very good at overcoming challenges around delays through no fault of their own. They were very professional.
Which? Trusted Traders Consumer Posted on 18/02/2021 , work completed 09/02/2020
The trader replied (on 15/03/2021)
Thank you for your feedback. I would love to say that every dismantle is super easy, however, occasionally we do come up against challenges every now and then. The team are super experienced and will always do their best to resolve issues as quickly and professionally as possible. Thank you for your patience and for taking the time to leave this review. It's much appreciated. Warm regards Helen Lord, UKE Founder
Excellent and Fast Service
Customer Service
Quality
Value
I can highly recommend the team who took out our kitchen. They arrived on time, wore masks and brought all their own refreshments. We literally just left them to it. The kitchen was dismantled quickly and carefully with the team taking photos as they went to document that there was no damage. I wouldn’t hesitate to use them again.
Customer in Surrey Posted on 03/02/2021 , work completed 20/01/2021
The trader replied (on 15/03/2021)
Lovely! Thank you for taking time to leave your review. We are extremely grateful! We pride ourselves on doing a professional job and learn from every dismantle we undertake to further improve where possible. I am delighted you chose to use our service and you were happy with the result. Warm regards Helen Lord, UKE Founder.
Professional and efficient service
Customer Service
Quality
Value
The Used Kitchen Exchange dismantle team were fast, professional and efficient. Even though the team were unable to attend on the Friday originally booked because of Covid19 issues they kept me completely in the picture and were able to come on the following Monday. The team worked well together and dismantled our old kitchen in no time at all, they were very careful with the furniture and indeed with the room itself and left it tidy. A great team.
Customer in Cambridgeshire Posted on 28/01/2021 , work completed 11/01/2021
The trader replied (on 15/03/2021)
Thank you for leaving this review and your patience and understanding re the move in dates. The last 12 months have been an incredible challenge for everyone and your flexibility is much appreciated. I am delighted you were happy with our service and thank you for taking the time to write about it. Warm regards Helen Lord UKE Founder
Highly Commended
Customer Service
Quality
Value
This company carried out everything to the letter.The staff were a pleasure to deal with,made everything easy,were on hand to ensure every stage was accomplished on time and left property in good state.It could not be faulted throughout whole procedure.
Customer in Oxfordshire Posted on 26/01/2021 , work completed 26/11/2020
The trader replied (on 15/03/2021)
Thank you for taking the time to leave this outstanding review. Much appreciated! Warm regards Helen Lord, UKE Founder
Professional and courteous team.
Customer Service
Quality
Value
The dismantling team did a great job. They were well-briefed and listened carefully to my concerns and explained themselves very well. The kitchen was dismantled and removed within three hours including sweeping up. The buyer was collecting as they dismantled and the UKE dismantling team worked well with them to ensure things went smoothly.
Customer in Suffolk Posted on 06/01/2021 , work completed 04/01/2021
The trader replied (on 15/03/2021)
Ah, excellent!!! Our Dismantle Manager Neal will always spend extra time if needed to ensure our customers receive the service which is right for them. I am sure you haven't had a kitchen dismantled for re-sale before, so it is natural to have questions. I am delighted everything went smoothly with both the dismantle and collection - great result! Warm regards Helen Lord, UKE Founder
Great and efficient service
Customer Service
Quality
Value
The kitchen dismantle team arrived when they said they would and removed our kitchen quickly. I hadn't completed the checklist before they arrived but they showed great customer service and managed it themselves, which I was incredibly grateful for. They were friendly and just got on with the job with no fuss and minimal disruption. We are very glad we used this service for our old kitchen and would recommend it.
Customer in Buckinghamshire Posted on 26/11/2020 , work completed 23/11/2020
The trader replied (on 15/03/2021)
Great news!! I am delighted we were able to complete the job for you - great team work all round.... We do understand that the access forms are extensive and we are taking steps to simplify these as much as possible to make completion quicker. They are vital, however, to ensure the safety of your family, home and the UKE Team. Thank you for leaving this informative review.. I am sure others will find this really helpful. Warm regards Helen Lord, UKE Founder
Very good work
Customer Service
Quality
Value
The experience of having our kitchen removed by professionals was a good experience and the skill of the team was exceptional. removing granite tops is not the easiest of tasks but these guys made everything look easy, I was most impressed by their skills. It took no time at all to remove everything without any issues.
Customer in Greater Manchester Posted on 13/10/2020 , work completed 28/09/2020
The trader replied (on 15/03/2021)
Ah yes, you are right.. removing stone worktops is extremely difficult. Not only are they exceptionally heavy, we also don't know how they have been attached. Some fitters will use tonnes of silicone and other very little. Sometimes the bond can be stronger than the stone itself. The key to successful removal is patience. I know your buyer was delighted too, so a great result all round. Thank you for taking the time to leave feedback, this will be very useful for other users of our service. Much appreciated. Warm regards Helen Lord, UKE Founder
Fantastic job, quick and efficient
Customer Service
Quality
Value
We received plenty of information in advance including confirmation of time, dismantlers' mobile number, etc. The two guys turned up at 9.30 as scheduled (having already driven up from London) and worked solidly to remove our hand-made wooden kitchen and appliances - including a stone worktop, fridge freezer, cooker, etc. They were so efficient, tidy and pleasant (and very Covid-safe). They finished by 1.30 and the place was left spotless. Highly recommended!
Customer in Merseyside Posted on 05/10/2020 , work completed 28/09/2020
The trader replied (on 15/03/2021)
This is just fabulous! Thank you for your informative and positive review! It is astonishing isn't it to see a kitchen being dismantled... Once the tops are removed, the rest if relatively quick - TBH the team are so experience, they do sometimes make it look really easy! ... I am delighted this all went well and you felt safe with us there. Your buyer is delighted too... Thanks again. Warm regards Helen Lord, UKE Founder
Superb company, amazing kitchens - a pleasure to deal with
Customer Service
Quality
Value
From setting up the appointment to view the kitchen, to purchase, dismantling and delivery the service as been fantastic. The team uninstalling the kitchen were superb. Truly cared about getting the kitchen out undamaged. We are 100% delighted and would recommend the Used kitchen Exchange without hesitation.
Customer in Greater London Posted on 15/09/2020 , work completed 10/09/2020
The trader replied (on 15/03/2021)
Thank you so much for taking the time to leave your review. This has made me smile from ear to ear! Neal and the Team have worked together for a many years now and are extremely experienced. They put so much personal effort into making sure their customers are happy and will be delighted to read your review. Thank you so much for this - its great to hear. Warm regards Helen Lord, UKE Founder
Professional job
Customer Service
Quality
Value
The dismantlers arrived on 06/06/2020 and the crew went otno dismantle the kitchen in less than 2 hours, being very careful to not disturb the floor which we were keeping, they were polite and professional, and happy to assist where necessary. They had a difficult job getting all the appliances and obviously the units out and made no complaints about having to do it even though it made their job harder. I would happliy use them again. Pleased the kitchen has gone to another home and not to a landfill.
Jane, Cheshire Posted on 03/08/2020 , work completed 06/07/2020
The trader replied (on 15/03/2021)
Thank you for leaving your review. We love the fact that what we do helps prevent landfill as well. Our team take pride in what they do and will always do their best to do a great job. It's kind of you to spend time writing this and we really appreciate it. Warm regards Helen Lord, UKE Founder
Used Kitchen Exchange were extremely helpful and guided us through the selling of our kitchen seamlessly.
Customer Service
Quality
Value
Used Kitchen Exchange were extremely helpful to work with and their dismantling team were quick, efficient, clean and professional. We were very satisfied with their work and also with the communication throughout the whole selling process. Thank you!
Customer in Gloucestershire Posted on 22/07/2020 , work completed 13/07/2020
Kitchen removal
Customer Service
Quality
Value
UKE made the removal and sale of my kitchen a straightforward and easy process. The arrived on time with plenty of staff to remove what was a large and heavy kitchen. Very peasant and efficient team removed and safely packed kitchen in about three hours. Wouldn’t hesitate to recommend this company.
Sue Hallett in Norfolk Posted on 22/07/2020 , work completed 07/07/2020
Terrific service
Customer Service
Quality
Value
We decided to replace our kitchen because the 20 year old one was looking a bit tired though fully functional. I want to recycle the kitchen and found UKE online. They sold the kitchen, dismantled it in a morning with no mess, and I was left with a nice little sum. Excellent firm, very professional, good customer service. If you are replacing your kitchen, give them a call.
Customer in Merseyside Posted on 17/03/2020 , work completed 06/03/2020
Kitchen dismantle
Customer Service
Quality
Value
Having sold my kitchen privately, the buyer and I tried between us to find someone to dismantle and transport it. We had various quotes at many different prices, but most of them expected to take around 3 days to dismantle. We used UKE in the end. They were very professional and completed the dismantle in 4 hours, with no breakages and no mess left. The team worked well together and had all the necessary tools and equipment to do a very professional job. They began their dismantle at 1pm, having driven down from Manchester to near London, and the buyer had her kitchen delivered and unpacked by 11.30am the next day! I would definitely use them again and recommend to anyone planning on selling their kitchen.
Customer in Surrey Posted on 24/02/2020 , work completed 19/02/2020
Hassle Free-excellent service
Customer Service
Quality
Value
From start to finish I was kept informed and told exactly what to expect. The office staff, Mark and then Siobhan kept me informed every step of the way. The professional photographer took photos then my kitchen was advertised. Much to my surprise, it was sold very quickly at an excellent price. My kitchen had been very expensive and was still in good condition, so the thought of dumping it seemed wrong. I was so pleased to be told about Used Kitchen Exchange. The team who dismantled my kitchen did so carefully and professionally. I received a phone call from them the evening before and when they were close by. They arrived on time and worked non-stop until the kitchen was out and they were on their way back. They took photos throughout, that they explained to me, were going to be available to the buyer so she could see how the kitchen was dismantled. Yes, Used Kitchen Exchange take quite a large percentage as fees, but it was well worth it and we ended up with quite a sum that would have otherwise been in the skip.
Denise Posted on 20/11/2019 , work completed 18/11/2019
Kitchen Dismantle
Customer Service
Quality
Value
Kitchen Exchange dismantled my kitchen. Three-man team worked well together. Pleasant and polite group of guys. Communicated to me by mobile phone in advance to advise ETA at my house. Began work immediately on site, clearly knew what they were doing and were equipped with appropriate tools. Made clear to me what they were doing and kept full photographic record of each unit they worked on. Careful to minimise any damage to kitchen or walls. Worked diligently for around 2.5 hours and left.
Customer in Darlington Posted on 11/10/2019 , work completed 10/10/2019
The trader replied (on 16/10/2019)
Thank you for the wonderful feedback. Our dismantle team endeavour to communicate with our customers when they will be arriving on site as we don't want people sitting around waiting for our team to arrive. We appreciate our customers have busy lives. Highly skilled at what they do, our teams carry a variety of specialist tools which enable them to remove a kitchen carefully so that it arrives at your purchaser in the best possible condition. Not only do we photograph every unit in your kitchen during dismantle but also again when it is delivered to the purchaser. This is apart of our commitment to protect both our buyers and sellers throughout their journey. Thanks again for your feedback, it's much appreciated. Kind Regards. Rachael Taylor. UKE Operations Manager
Great job
Customer Service
Quality
Value
Keith, Wes & Scott (The A Team) did a first class job yesterday removing my kitchen. They were highly professional, clean & tidy & couldn’t have been more helpful. In addition they removed everything including all granite upstands & splashbacks without breaking. Highly recommended.
Customer in Cheshire West and Chester Posted on 10/10/2019 , work completed 09/10/2019
The trader replied (on 16/10/2019)
Thank you for your review. We like to think that all our dismantle teams are A teams but I know Keith, Wes and Scott have claimed that title for themselves! I'm glad they did such a fantastic job for you. Upstands and splashbacks are extremely difficult to remove without breakages but our teams carry a variety of specialist tools which give them the best possible chance of removing them without damage. I will share your feedback with the team, they really appreciate customer feedback. Thanks again for the recommendation. Kind Regards. Rachael Taylor. UKE Operations Manager
Brilliant Concept
Customer Service
Quality
Value
So glad I found this company online. My old kitchen was in excellent condition, but just not to my taste. UKE professionally photographed, marketed and sold it within a very tight schedule. Admin guys communicated brilliantly throughout the process, via email and telephone. The team sent to dismantle, Jonathan, Kevin, Eugene and Jake, arrived only a couple of days after sale and were friendly, helpful, tidy and very efficient throughout. Admittedly after costs and commissions were taken into account I did not achieve much profit. However the cost of removal to just dump would have been considerable and mores to the point, a travesty. Thank you to all involved and a wish the company continued success!
Customer in Essex Posted on 03/10/2019 , work completed 01/10/2019
The dismantelling service was very efficient - when Used kitchen collects your used kitche they are very reliable, courteous and with no mess or fuss
Customer Service
Quality
Value
Communication with this company is excellent - they are always on the end of the phone without having to wait to automated messages. They always get back to you and are very patient when explaining the process. I would advise anyone thinking of getting a new kitchen to consider what is going to happen to their old one. Often the cupboards are still serviceable - my customer who bought my old kitchen was thrilled to bits with it and I was very happy to know it was going to have a new lease of life and be loved again. The company carefully dismantle everything which can be extremely costly but is covered in the asking price displayed online. We didn't make a lot of money as most of the buying price went to removing it and taking it away. It's a shame to think it could have been smashed up and put in a skip - but now I am helping towards a sustainable Earth by recycling and everyone is a winner. It was well worth it just to have it taken apart and taken away to its new home! Hoping more people will think of using Used Kitchen Exchange which benefits everyone.
Hilary in Merseyside Posted on 18/09/2019 , work completed 02/09/2019
Kitchen dismantle
Customer Service
Quality
Value
Very professional and tidy service by Danny and Neal. Nothing was too much bother for them. Much appreciated considering we also had building work going on at our house. Great service.
Customer in West Yorkshire Posted on 18/09/2019 , work completed 16/09/2019
Excellent service and great concept
Customer Service
Quality
Value
I am an avid recycler and we're so pleased to discover this website which provides the perfect way to recycle and sell on your kitchen. The service from the team throughout was excellent and very appropriate. When the right buyer was found, it was swift, well organised and quick. They used their own team to remove and transport the kitchen - which was no mean feat! Communication about timeline of events was brilliant and payment was made as promised. I would highly recommend this company and would most definitely recommend them to my friends and family.
Customer in North Lanarkshire Posted on 08/09/2019 , work completed 26/08/2019
UKE Delivered in the 11th hour and provided the result
Customer Service
Quality
Value
We use UKE a lot, and they always deliver the results. payment is prompt and service is fantastic. Highly recommend.
Customer in Greater London Posted on 04/09/2019 , work completed 04/09/2019
Dreadful experience
Customer Service
Quality
Value
A thoroughly dreadful process. Very poor account management and hopeless communication which ended up in very significant financial loss as a result. Others may have had a better experience but I had a terrible one and it cost me a fortune.
Customer in Greater Manchester Posted on 21/08/2019 , work completed 15/07/2019
The trader replied (on 23/08/2019)
Thank you for leaving your review, although we are surprised and disappointed that you have left negative feedback relating to our account management and communication. We pride ourselves on offering excellent customer service and I am sorry that on this occasion we did not meet your expectations. With regards to your complaint re our management of your sale, it is unfortunate that sometimes we do get things wrong. In your case we had a member of staff who left halfway through your journey with us which caused some communication errors. Whilst unavoidable and unpredictable, we appreciate your feedback and will investigate this fully. On a positive note, we sold and dismantled your kitchen as agreed, saving it from being needlessly dumped into landfill. We do realise you had hoped for a higher sales price, however, valuing a used item is not an exact science and sometimes price reductions are necessary, we always advise our sellers to factor this in at the start to fully manage expectations and avoid disappointment. Kind Regards. Rachael Taylor - UKE Operations Manager
Great service and all on time and as agreed
Customer Service
Quality
Value
Very happy to have found a home for our old kitchen within our deadline. It was old but was hand built and in good condition so to have sent it to landfill would have been a tragedy. Everyone we dealt with was very helpful. Timescales were adhered to. Start to finish was about 6 weeks. Survey and photography very thorough. Dismantle team on time and very polite and efficient. Financially it offered good value as the alternative for us would have been cost of removal and disposal, but the arrangement with Used Kitchen Exchange meant that these were covered and we received the balance of funds, less their commission for the sale. A fair and reasonable arrangement. Would happily recommend this service.
Deborah Posted on 18/07/2019 , work completed 14/06/2019
The trader replied (on 23/08/2019)
Hi Deborah, Thank you for the fantastic feedback. I'm so pleased we were able to find your kitchen a new home. When you factor in that normally having your kitchen removed and sent to landfill would cost several hundred pounds, selling your used kitchen really is the best option for your wallet as well as the environment! Kind Regards. Rachael Taylor - UKE Operations Manager
Professional service
Customer Service
Quality
Value
Easy and simple process from start to finish. Communication good. Helpful when arranging viewing at convenient times.
Customer in Greater Manchester Posted on 17/07/2019 , work completed 07/03/2019
The trader replied (on 22/08/2019)
Thank you for the wonderful feedback, it's much appreciated! Kind Regards. Rachael Taylor - UKE Operations Manager
Helpful and efficient
Customer Service
Quality
Value
We used UKE as it seemed a shame to throw out a perfectly good kitchen. They kept in touch through the process from initial contact through survey and photography to the end removal, the date of which changed a couple of times. The final amount we ended up with after costs was a little less than we’d have hoped for to be honest but we had all the facts before we began the process.
Customer in Greater Manchester Posted on 21/06/2019 , work completed 06/06/2019
The trader replied (on 22/08/2019)
Thank you for your review. You're right, it is a shame to throw out a perfectly good kitchen and thankfully yours has found a lovely new home and avoided going into landfill. Occasionally we do have to change dismantle dates as sometimes dismantles can take longer than anticipated. Unfortunately we often do not know how easily a kitchen will be removed until we begin, but we do endeavour to ensure we keep everyone updated should there be any delays. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
Smooth sale of large 10 year old kitchen
Customer Service
Quality
Value
Kitchen sold in short period to meet our deadline - hassle free and everything worked as promised. Net price achieved not great (once removal cost and electric and plumbing disconnection included) but to be expected and considerably better than the alternatives as kitchen will have gone to a nice home rather than the tip. A satisfied customer. Have already recommended to others.
Gordon, Surrey Posted on 14/06/2019 , work completed 30/05/2019
The trader replied (on 22/08/2019)
Hi Gordon, thanks for the fantastic feedback. As you rightly say, any net return is far more rewarding than sending your kitchen to landfill. Most companies charge you to take your old kitchen away, with us you get money back and now your old kitchen has a new home where it will be loved for years to come! Thanks for the recommendations! Kind Regards. Rachael Taylor - UKE Operations Manager
Great Service and Great Price
Customer Service
Quality
Value
Had a kitchen to sell but left it to the last minute as the new kitchen was being installed the following week. Called UKE on the Thursday, they had found a potential purchaser on the Friday. Photographer/Survey was carried out on the Monday, sale confirmed on the Tuesday at the full proposed price, and their team came to dismantle the kitchen on the Wednesday ! We couldn’t believe it ! Money arrived when agreed. All the team were very helpful and everything went smoothly. A big thanks to them all.
Brian Posted on 11/06/2019 , work completed 22/05/2019
The trader replied (on 22/08/2019)
Hi Brian. Thanks for the wonderful feedback! A few days notice to photograph, sell and remove a kitchen would be a big challenge for anyone but I am glad we were able to achieve it all for you. Your kitchen was far too special to be going to landfill! I know you felt your old kitchen wasn't practical for you and your family, but I can assure you, your purchaser absolutely loves it! Thanks again. Kind Regards. Rachael Taylor - UKE Operations Manager
Recommended service
Customer Service
Quality
Value
Very professional and nice to deal with, from Siobahn in the office to the photographer and the removals team. Found us a buyer for a 10 year old kitchen I hadn't considered being able to sell until I heard about their service. Genuinely felt like they were negotiating on our behalf and not just trying to conclude a quick sale. My one gripe would be that after you've paid the commission, dismantling fees, plus plumber/electrician to disconnect services and VAT on all that, the amount to the customer gets a big bite out of it. But they were still better value than the alternatives I looked into.
Customer in Greater London Posted on 14/05/2019 , work completed 10/05/2019
The trader replied (on 22/08/2019)
Hi there. Thank you for your feedback, I will pass your comments to Siobhan and the photographer. I appreciate that there are costs to be deducted from the sale of any kitchen but as you say, we are better value than the alternatives! Our removals team carefully dismantle every part of the kitchen to prevent any damage and are experts at what they do. They are definitely value for money. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
Very satisfied
Customer Service
Quality
Value
Helpful and proactive staff, very smooth transaction and everything went like clockwork in relation to the dismantling/removal of the kitchen.
Customer in Merseyside Posted on 09/05/2019 , work completed 16/04/2019
The trader replied (on 22/08/2019)
Thank you for taking the time to leave a review. Its much appreciated. Kind Regards. Rachael Taylor - UKE Operations Manager
Professional from start to finish
Customer Service
Quality
Value
From the very start of the project, Used Kitchen Exchange were professional and did exactly what they promised to do. I would thoroughly recommend them for anyone looking to sell their kitchen.
Customer in Somerset Posted on 24/04/2019 , work completed 27/02/2019
The trader replied (on 22/08/2019)
Hi there, thank you for the wonderful feedback. We really do appreciate it. Kind Regards. Rachael Taylor - UKE Operations Manager
Fantastic Job!
Customer Service
Quality
Value
2 crews arrived. Made short work of removing a huge kitchen in less than 6 hours! Very clean efficient service. Even vacuumed up when finished! Really great guys and very polite. We are very pleased with the job.
Customer in North Yorkshire Posted on 04/04/2019 , work completed 02/04/2019
The trader replied (on 22/08/2019)
Thanks for the great feedback, I will pass your comments on to our dismantling teams. Removing a kitchen can be messy work but we always ask them to clean up after themselves so your room is ready for your tradesmen to prepare it ready for your new kitchen to go in. Thanks for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
Excellent job
Customer Service
Quality
Value
Great job, did exactly what they said, very efficient! on time and within budget, swift and exacting.
Customer in Isle of Wight Posted on 03/04/2019 , work completed 03/04/2019
The trader replied (on 22/08/2019)
Thank you for the amazing feedback. I'm pleased my team were able to deliver such a positive experience for you. Kind Regards. Rachael Taylor - UKE Operations Manager
Professional
Customer Service
Quality
Value
From my initial contact to receiving payment when promised, UKE were great. Trusting a company to sell something and retain the money until all parties are satisfied is a strange feeling, but it works very well and UKE are professional and do what they say they will. They achieved a fair value for my kitchen and I'm pleased its gone to a new home. I would use them again if I need to.
Customer in West Yorkshire Posted on 27/03/2019 , work completed 26/03/2019
The trader replied (on 23/08/2019)
Thank you for the wonderful feedback. We understand selling a used kitchen is a new concept to many people so we try to make the whole process as comfortable and easy as possible. We want to ensure both our buyers and sellers feel protected throughout their journey with us, especially as it is such an unfamiliar process for many, which is why we retain the money until everyone is satisfied. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
Great service - transparent, fast, polite
Customer Service
Quality
Value
I’m not one to write reviews so this will be short. These guys do exactly what they say they will, on the day they say they’ll do it, with the minimum of fuss. Their service is not cheap, but if you try to do it yourself the chances are you’ll end up with less money and more hassle.
Customer in West Yorkshire Posted on 25/03/2019 , work completed 05/02/2019
The trader replied (on 23/08/2019)
Short but sweet! Thank you for the review. We try to take the hassle away from all our customers and are glad we were able to achieve a sale for you. Kind Regards. Rachael Taylor - UKE Operations Manager
Excellent all round!
Customer Service
Quality
Value
Kitchen sold quickly & for a fair price, dismantled today & all went perfectly! I would thoroughly recommend.
Customer in Hertfordshire Posted on 25/03/2019 , work completed 25/03/2019
The trader replied (on 23/08/2019)
Thank you for the review and recommendation. I will pass your comments on to our professional dismantle team. Great feedback from their customers really does make their day. Kind Regards. Rachael Taylor - UKE Operations Manager
Great service
Customer Service
Quality
Value
No problems at all, friendly and well mannered. Would highly recommend. Turned up on time with great communications.
Customer in Lancashire Posted on 25/03/2019 , work completed 21/03/2019
The trader replied (on 23/08/2019)
Thank you for taking the time to leave a review, it's much appreciated. Kind Regards. Rachael Taylor - UKE Operations Manager
Does what it says on the tin
Customer Service
Quality
Value
Big fan of Used Kitchen Exchange. Whilst we didn't get the top level price we had limited time to market so 'c'est la vie' Service worked as advertised and very happy with the result. Would recommend using the removal service, as 3 lorries and 10 people turned up to take away the kitchen in 2.5 hours with over 600 photos to prove everything was alright. Recommend - though of course commission is the price you pay for such service!
Customer in Hertfordshire Posted on 07/03/2019 , work completed 07/03/2019
The trader replied (on 23/08/2019)
Thanks for your review and for being such a fan! 3 vans and 10 people isn't necessary for every kitchen but thankfully we have a large dismantle team and can provide the right number of vans and men for any size of kitchen. We photograph the kitchen throughout its journey with us to ensure that at all times both our buyers and sellers are protected. Obviously all that costs money but we like to believe the hassle free service we offer is worth it. Thanks again for choosing us. Rachael Taylor - UKE Operations Manager
I sold my kitchen!
Customer Service
Quality
Value
I hadn’t realised this service existed, until I stumbled upon this website. I must say the experience was a pleasure. All so often these days we expect to be disappointed, but hats off to this company, they delivered everything they promised and without any fuss. No hidden charges or excuses. They were polite, attentive, on time, tidy and sold the kitchen within days. I received my money without any quibble and on the date agreed in the contract. The team that came in to deconstruct the kitchen were skilful and particularly careful with the granite, which I thought was going to be impossible to get out intact, but they did! The team worked well together and were respectful and aware of the surroundings. They left leaving very little residual damage and cleaned up well. This company answer the phone with a human and answer emails, amazing! How refreshing. I understand this is a competitive market and I think you would be hard pressed to beat them.
Customer in Kent Posted on 07/03/2019 , work completed 15/02/2019
The trader replied (on 23/08/2019)
Wow what an amazing review! Thank you. Its sad that we do so often expect disappointment nowadays but I am glad we were able to exceed your expectations. Our professional dismantle teams work hard to remove a kitchen with no damage. Many tradesmen will tell you granite worktops cannot be removed without breaking, but we have a few tricks up our sleeves! I will pass your feedback to the team directly as they love a happy customer. We believe being able to talk to a real person is important, especially as many people have never sold their used kitchen before. There are no robots here!! Thanks again, I'm so glad you stumbled across us :) Kind Regards. Rachael Taylor - UKE Operations Manager
Reliable and efficient service
Customer Service
Quality
Value
Using this service we were able to plan for the delivery and installation of our new kitchen. The listing of the old kitchen was straight forward and it sold very quickly meaning that the backstop date for deinstallation was guaranteed. The dismantle service was excellent and professionally handled throughout. Altogether using UKE meant we could find a good home for a kitchen still in great condition whilst getting a return to put towards our new kitchen. The real added value for me was the dismantle service which takes away a lot of hassle. Would highly recommend.
Customer in Nottinghamshire Posted on 06/03/2019 , work completed 25/02/2019
The trader replied (on 23/08/2019)
Thank you for the review, it's very much appreciated. Our Which Trusted Trader Dismantle service really so work hard to give every customer the highest service and to remove their kitchen professionally and with expert skill. I'm glad they did such a good job for you, they really do take away a lot of the hassle for everyone. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
Professional Service
Customer Service
Quality
Value
I used the UKE Co to sell my kitchen. They called me instantly once my photos had been uploaded and asked for more. Upon receipt of these they were extremely interested in my kitchen. However they gave me a price that I wasn't entirely happy with and explained to me that they were the experts. I did stick out for my price however and the kitchen was viewed within days and the sale was agreed at my asking price. Prior to viewing by my purchaser the kitchen was professionally measured and photographed for UKE's website. A date for removal was decided and agreed and their removal workforce team came along and removed without any breakage or damage to the kitchen. Everything went smoothly. All staff were friendly and professional. I'd recommend UKE without hesitation to sell a kitchen.
Customer in Greater Manchester Posted on 06/03/2019 , work completed 26/02/2019
The trader replied (on 23/08/2019)
Thank you for the wonderful review. Our professional dismantle team work really hard to ensure every kitchen is removed carefully to prevent breakages and damage. I'm pleased we were able to achieve the price you were looking for. A win win for everyone. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
A convert, painless process, very impressed
Customer Service
Quality
Value
Simple easy process, Used Kitchen Exchange came and photographed my kitchen, found a buyer within 2 weeks. Then they came and removed my old kitchen ready for the buyer to collect the next day. All sorted to tie in with my new kitchen installation, impressive. Made some money towards my new kitchen and stopped a perfectly good kitchen with appliances going to land fill. Happy days
Customer in Halton Posted on 14/01/2019 , work completed 13/01/2019
Dismantling & packaging of existing kitchen + delivery to new owner
Customer Service
Quality
Value
These guys are great! Easy to deal with, minimal fuss, tidy and professional. Who would have thought taking out a kitchen could be so pain free! Would recommend the firm for sure....and I have done so. Great innovation!
Customer in Greater London Posted on 04/01/2019 , work completed 14/04/2018
Totally professional
Customer Service
Quality
Value
We contacted Used Kitchen Exchange when we were planning installing a new kitchen and wanted to find a home for our existing kitchen, which included many good as new appliances. They took care of everything from photographing, displaying on their website and also arranged for the kitchen to be professionally removed. The kitchen sold within 2 weeks. They were able to coordinate dates with us and the purchaser to ensure a smooth removal in time for our new kitchen installation. The removal team were excellent, hard working, meticulous and clean and tidy. A very professional job.
Which? Trusted Traders Consumer Posted on 07/06/2018 , work completed 07/06/2018
Very satisfied
Customer Service
Quality
Value
They undertook the sale and removal of my old kitchen. The work was undertaken on schedule and extremely efficiently
Which? Trusted Traders Consumer Posted on 12/04/2018 , work completed 12/04/2018
Great service - efficient and friendly company
Customer Service
Quality
Value
They took great pictures of the kitchen and listed it on their website with descriptions and measurements. Then they followed up leads and added it to email shots doing their best to get it sold in time for me. When it was sold they came and removed the kitchen and delivered it to its new owners.
Which? Trusted Traders Consumer Posted on 28/01/2018 , work completed 28/01/2018