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Endorsed by Which?
User2 Computers (Edinburgh Computers Ltd)
Opening Hours
Today - 09:00–18:00
- Monday 09:00–18:00
- Tuesday 09:00–18:00
- Wednesday 09:00–18:00
- Thursday 09:00–18:00
- Friday 09:00–18:00
- Saturday 09:30–17:30
- Sunday - Closed
About
User2 have been providing a full range of Computer & IT parts & services in and around Edinburgh for the last 18 years.
Onsite & in store repairs are carried out from our 2 retail outlets by highly experienced engineers. We are Microsoft Partners & Certified Refurbishers to ensure you of the best possible products & service whilst our custom build PC's use only the best quality parts. For time critical repairs, our "Fast Track" option ensures you of same day service either in store or on site. Meanwhile, business customers can take advantage of our FREE onsite appraisal for those thinking of an IT upgrade or support contract.
Services Include:-
New & Refurbished PC's & Laptops
PC, Laptop, MAC & Server Repairs
iPad, Tablet & Mobile Phone Repairs
Parts, printers, cables & cartridges
Custom build & gaming PC's
Wifi & Networking
Virus, malware & spyware removal
Data Recovery
Games Console, printer & electronics repairs
Business IT support
We look forward to helping you soon
What we do
Computer Repairs
Accessories and parts
Appliance repairs and servicing
Mobile phone repair
More Services
- computer
- laptop
- mac
- mobile phone repairs
- it support
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.8
70 reviews
Recommended
Recommended
by 99% of customers
Sort by
Best computer shop I've ever used.
Customer Service
Quality
Value
This is the best computer shop that I have ever used. Phil, the man behind the desk at the Inverleith Row shop is so good at explaining everything: giving excellent advice on the options available for example when buying a new computer or upgrading an old one and in a particular when helping to solve minor problems. Which was why I visited today with a problem with Outlook. The backroom technical service is excellent: setting up a new computer and copying data from an old one. Finally, Phil is very patient with people like me who find dealing with computers a dark art and basically want to keep it at arm’s length. Thank you again for all your help.
Customer in Edinburgh
, work completed
Recommended
Very helpful problem-solving
Customer Service
Quality
Value
Due to the greed of Microsoft in making it impossible to keep older versions of Word working properly, in order to force users to purchase newer versions, I was unable to get iPhone photos inserted in a travel record I had written, because the text and the photos were in some way incompatible. I took my problem and my MacBook Pro to the South Clerk Street User 2 repair shop. Their experts tried various different methods to bring about compatibility and finally provided a solution to my problem. The service provided was excellent and my three-day abortive attempts to solve the problem myself were at an end. This is the second time I have used their services and have always been pleased with the results. I am tired of the greed of tech companies making it impossible for users to continue using what they have got used to!
Customer in Edinburgh
, work completed
Recommended
fast and simple fix
Customer Service
Quality
Value
i have an old Laptop and the base of the machine was coming off as one of the retaining screws was missing. I took it in to see if that had suitable screws the engineer looked and said he thought he had. He fixed it in 2 mins with no fuss. They refused to be paid for this service and certainly have bought my loyalty for any other repairs i will need. Also I had a very informatice conversation with the enginer as i had worked in the IITindustr for 38 year
Customer in Edinburgh
, work completed
Recommended
Professional Advice
Customer Service
Quality
Value
I sought advice from Phil at User2 about a suitable spec for a new PC as my existing one was operating at a snail's pace. I am not particularly knowledgeable about computing but Phil gave some sound advice in a friendly and non patronising manner. He asked me what my budget was and promised to email me a quote in the next day or so. There was no hard sell. Just really professional and impartial advice. I got a quote the next day for an excellent upgrade and I accepted this and the new PC was built and configured within a couple of days. It is working brilliantly and is great value for money. I am really delighted to be able to perform simple computing tasks in much less time. If this service is typical of USER 2 I would wholeheartedly recommend them and I am grateful for Phil who showed a genuine interest in my quest for a suitable upgrade.
Customer in Midlothian
, work completed
Recommended
Rare Bad Experience With User2
Customer Service
Quality
Value
I've been to User2 several times over the years and they've been very reasonable. Unfortunately on this occasion I came in with a connectivity issue on a brand new PC that they were unable to replicate- they'd switched the machine on and observed it working okay. Despite this they decided to go ahead and update some drivers and BIOS despite not knowing if this would or would not fix my issue, and then proceeded to charge me for diagnostics and service, despite there being no real diagnosis, and none of their supposed fixes proving successful for me once I got home to check. I still have this issue and now I'm out of pocket for what is blatantly several minutes of work that I could have done myself. I hadn't signed anything prior to their service nor had the fee been made clear to me before I handed my machine over- granted, there's definite fault on my part there, and I wish I'd been more thorough but I was very frustrated and a little desperate. Ultimately this was a fast experience with solid enough customer service, as has always been the case, but I can't help but feel a little bit unfairly fleeced on this occasion. I think upon noting that everything was working fine for them they could have managed my expectations and contacted me to ask if I'd like them to attempt a few things without the guarantee of success on my end, or just honoured the "no fix no fee" in their agreement. On this occasion I wouldn't recommend User2.
Customer in Edinburgh
, work completed
Excellent and immediate service
Customer Service
Quality
Value
I dropped into the shop in South Clerk Street without prior appointment. They were able to fix my phone immediately. I have had no further problems with it.
Customer in Edinburgh
, work completed
Recommended
Great friendly service
Customer Service
Quality
Value
I called the shop and explained what I wanted. The next day I took my laptop to the shop where the gentleman recommended to install software to my requirements. A couple of hours later I got a call to say the job was completed. Great price and service. I would highly recommend User2 Computers.
Customer in Edinburgh
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
I have used User 2 in South Clerk St. for many years now and find them very reliable and obliging. My laptop needed a new keyboard, which was supplied but it then suffered a breakdown (apparently caused by the Anti-Virus program) which meant I appeared to have lost all my old files. It took them about half an hour to sort out the problem while I waited in the shop, with all files retrieved. Excellent service!
Customer in Edinburgh
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
User2 Computers are brilliant. They tried to fix my old laptop 6 months ago which was beyond repair, but saved all my files onto an SSD. They then loaded this onto a new laptop that I bought from John Lewis. This new laptop then lost its sound, and when I took it back to John Lewis for a repair under guarantee, John Lewis managed to wipe all my data that I had not, unfortunately, backed up - a lifetime's work and some really important stuff. User2 computers were able to retrieve my files from the SSD and once again load this onto my laptop. I have lost 6 months work and some addresses but it is a whole lot better that losing everything. User2 computers is great - nice people, really quick and reasonably priced - what an asset to the neighbourhood. Thanks guys!
Customer in Edinburgh
, work completed
Recommended
Honest expertise
Customer Service
Quality
Value
I am a past customer of User 2 and have always found them very helpful and trustworthy. Today I went in because my Touchpad was not working, but it was simply that I had inadvertently touched the button that switches it off. They could have not told me and charged for "fixing" it, but they did not. Hats off to Alex today for his friendly help. I was also thinking of buying a larger monitor to attach to my laptop, but after Alex walked me through the process it became clear that it was not really what I needed. Again, thanks, Alex. Expert and honest - can't beat that. Many thanks, Walter Butler
Customer in Edinburgh
, work completed
Recommended
Great help
My wireless keyboard was not working, despite having new batteries. Something was not operating properly, but they sorted it in a matter of minutes and didn't charge me a penny.
Customer in Edinburgh
(Reviewer did not use service)
Recommended
Huge relief
Customer Service
Quality
Value
My laptop was slowing down and eventually it refused to work. I went into User2 Computers (South Clerk Street) to simply make enquiries and to get a price to see if it could be fixed. Fraser was very helpful and spoke in plain English. He diagnosed that it was the hard drive that was the main problem. I was given options but was advised that the best and simpliest solution was to replace the hard drive, reinstallation of window, a new battery and to transfer all the data over which included microsoft office. A price was quoted which was reasonable considering that basically I was getting a new computer installed into my laptop. I agreed to the work, left my laptop with him and everything was properly labelled and I got a receipt and signed a document to say that I am data protected and that User2 Computers will not disclose any data found on my computer to a 3rd party. Fraser phoned me the following day to update me and to confirm the completion of the work. The service was quick and my laptop is now superfast and processing data like a dream. I would certainly recommend User2 Computers as they know what they are doing!!
Customer in Edinburgh
, work completed
Recommended
Helpful, Professional, Affordable
Customer Service
Quality
Value
I purchased a full PC build from User2Computers (South Clerk St branch). I informed Philip that I didn't fully know all the things I would need for my custom build, but explained what I planned to use the PC for. A day or so later Philip gave me 3 different options to choose from, all of which covered what I needed the PC to do. I was then surprised to find that one of the staff members tweaked the PC further, so I would have more use out of the PC, he even offered to tweak my PC further if wanted. They know PC's inside and out, and take the time to help people like myself that don't know that much about the workings of a PC to help them make the right purchase. Thank you User2Computers!
Customer in Midlothian
, work completed
Recommended
Excellent Customer Service
Customer Service
Quality
Value
Went into the store and had great help from the guy at the store to choose the perfect monitor. Got home and somehow didn't get the set up right. Called the store same day just after closing hours and the man who I speak with was so helpful. At some point he said I would call you right back; i thought to myself yeah right. I guess I am on my own. But he did call back and gave me the information I needed to set it up properly. Thank you so much
The Lady with the Scarf
, work completed
Recommended
Customer Service - Excellent
Customer Service
Quality
Value
Bought a monitor at the store and the man behind was very helpful in choosing the right one. Got home and could not get it set up right. Called the store (sorry don't know his name) was absolutely patient with and helped to get it up and running. Not had that level of customer service in a while. Thank you
The Lady with the Scarf
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I always use the User2 Computers at 4 South Clerk St Edinburgh. Today they gave me excellent service again.
Which? Trusted Traders Consumer
, work completed
Recommended
Professional
Customer Service
Quality
Value
A very professional young man helpful and asked for no pay (sorted problem in 5 minutes).
Winnie, Midlothian
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Very helpful staff, good professional job.
Janet, Midlothian
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Friendly and helpful. Excellent work!
Which? Trusted Traders Consumer
, work completed
Recommended
Very helpful
Customer Service
Quality
Value
Resolved the difficulty I was having sending attachments by email. Showed me a better way - which works!
Which? Trusted Traders Consumer
, work completed
Recommended
Very helpful
Customer Service
Quality
Value
Could not switch of my Acer. Your staff showed me what to do if it happened again. Very helpful, will return again.
Which? Trusted Traders Consumer
, work completed
Recommended
Very good
Customer Service
Quality
Value
Rescued a dead Apple Mac.
Ian, Midlothian
, work completed
Recommended
Very good
Customer Service
Quality
Value
Rescued a dead Apple Mac.
Ian, Midlothian
, work completed
Recommended
Delivers and approachable
Customer Service
Quality
Value
I have used this trader on many occasions, explaining my problems and requirements as best I can as an elderly computer illiterate person. They have explained what was required and did it almost overnight
Harold, Midlothian
, work completed
Recommended
Very good and helpful.
Customer Service
Quality
Value
User2 Computers were very efficient and very pleasant. An excellent service!
David, Peeblesshire
, work completed
Recommended