fast and simple fix
i have an old Laptop and the base of the machine was coming off as one of the retaining screws was missing. I took it in to see if that had suitable screws the engineer looked and said he thought he had. He fixed it in 2 mins with no fuss. They refused to be paid for this service and certainly have bought my loyalty for any other repairs i will need. Also I had a very informatice conversation with the enginer as i had worked in the IITindustr for 38 year
Customer in Edinburgh
Posted on 03/06/2024
, work completed 27/05/2024
Recommended
Professional Advice
I sought advice from Phil at User2 about a suitable spec for a new PC as my existing one was operating at a snail's pace. I am not particularly knowledgeable about computing but Phil gave some sound advice in a friendly and non patronising manner. He asked me what my budget was and promised to email me a quote in the next day or so. There was no hard sell. Just really professional and impartial advice. I got a quote the next day for an excellent upgrade and I accepted this and the new PC was built and configured within a couple of days. It is working brilliantly and is great value for money. I am really delighted to be able to perform simple computing tasks in much less time. If this service is typical of USER 2 I would wholeheartedly recommend them and I am grateful for Phil who showed a genuine interest in my quest for a suitable upgrade.
Customer in Midlothian
Posted on 19/08/2023
, work completed 24/06/2023
Recommended
Rare Bad Experience With User2
I've been to User2 several times over the years and they've been very reasonable. Unfortunately on this occasion I came in with a connectivity issue on a brand new PC that they were unable to replicate- they'd switched the machine on and observed it working okay. Despite this they decided to go ahead and update some drivers and BIOS despite not knowing if this would or would not fix my issue, and then proceeded to charge me for diagnostics and service, despite there being no real diagnosis, and none of their supposed fixes proving successful for me once I got home to check. I still have this issue and now I'm out of pocket for what is blatantly several minutes of work that I could have done myself. I hadn't signed anything prior to their service nor had the fee been made clear to me before I handed my machine over- granted, there's definite fault on my part there, and I wish I'd been more thorough but I was very frustrated and a little desperate. Ultimately this was a fast experience with solid enough customer service, as has always been the case, but I can't help but feel a little bit unfairly fleeced on this occasion. I think upon noting that everything was working fine for them they could have managed my expectations and contacted me to ask if I'd like them to attempt a few things without the guarantee of success on my end, or just honoured the "no fix no fee" in their agreement. On this occasion I wouldn't recommend User2.
Customer in Edinburgh
Posted on 14/04/2023
, work completed 14/04/2023
Excellent and immediate service
I dropped into the shop in South Clerk Street without prior appointment. They were able to fix my phone immediately. I have had no further problems with it.
Customer in Edinburgh
Posted on 16/03/2023
, work completed 22/02/2023
Recommended
Great friendly service
I called the shop and explained what I wanted. The next day I took my laptop to the shop where the gentleman recommended to install software to my requirements. A couple of hours later I got a call to say the job was completed. Great price and service. I would highly recommend User2 Computers.
Customer in Edinburgh
Posted on 24/02/2023
, work completed 23/02/2023
Recommended
Excellent Service
I have used User 2 in South Clerk St. for many years now and find them very reliable and obliging. My laptop needed a new keyboard, which was supplied but it then suffered a breakdown (apparently caused by the Anti-Virus program) which meant I appeared to have lost all my old files. It took them about half an hour to sort out the problem while I waited in the shop, with all files retrieved. Excellent service!
Customer in Edinburgh
Posted on 14/09/2022
, work completed 12/09/2022
Recommended
Fantastic service
User2 Computers are brilliant. They tried to fix my old laptop 6 months ago which was beyond repair, but saved all my files onto an SSD. They then loaded this onto a new laptop that I bought from John Lewis. This new laptop then lost its sound, and when I took it back to John Lewis for a repair under guarantee, John Lewis managed to wipe all my data that I had not, unfortunately, backed up - a lifetime's work and some really important stuff. User2 computers were able to retrieve my files from the SSD and once again load this onto my laptop. I have lost 6 months work and some addresses but it is a whole lot better that losing everything. User2 computers is great - nice people, really quick and reasonably priced - what an asset to the neighbourhood. Thanks guys!
Customer in Edinburgh
Posted on 10/12/2021
, work completed 10/12/2021
Recommended
Honest expertise
I am a past customer of User 2 and have always found them very helpful and trustworthy. Today I went in because my Touchpad was not working, but it was simply that I had inadvertently touched the button that switches it off. They could have not told me and charged for "fixing" it, but they did not. Hats off to Alex today for his friendly help. I was also thinking of buying a larger monitor to attach to my laptop, but after Alex walked me through the process it became clear that it was not really what I needed. Again, thanks, Alex. Expert and honest - can't beat that. Many thanks, Walter Butler
Customer in Edinburgh
Posted on 05/11/2021
, work completed 05/11/2021
Recommended
Great help
My wireless keyboard was not working, despite having new batteries. Something was not operating properly, but they sorted it in a matter of minutes and didn't charge me a penny.
Customer in Edinburgh
Posted on 24/01/2020
(Reviewer did not use service)
Recommended
Huge relief
My laptop was slowing down and eventually it refused to work. I went into User2 Computers (South Clerk Street) to simply make enquiries and to get a price to see if it could be fixed. Fraser was very helpful and spoke in plain English. He diagnosed that it was the hard drive that was the main problem. I was given options but was advised that the best and simpliest solution was to replace the hard drive, reinstallation of window, a new battery and to transfer all the data over which included microsoft office. A price was quoted which was reasonable considering that basically I was getting a new computer installed into my laptop. I agreed to the work, left my laptop with him and everything was properly labelled and I got a receipt and signed a document to say that I am data protected and that User2 Computers will not disclose any data found on my computer to a 3rd party. Fraser phoned me the following day to update me and to confirm the completion of the work. The service was quick and my laptop is now superfast and processing data like a dream. I would certainly recommend User2 Computers as they know what they are doing!!
Customer in Edinburgh
Posted on 17/06/2019
, work completed 12/07/2018
Recommended
Helpful, Professional, Affordable
I purchased a full PC build from User2Computers (South Clerk St branch). I informed Philip that I didn't fully know all the things I would need for my custom build, but explained what I planned to use the PC for. A day or so later Philip gave me 3 different options to choose from, all of which covered what I needed the PC to do. I was then surprised to find that one of the staff members tweaked the PC further, so I would have more use out of the PC, he even offered to tweak my PC further if wanted. They know PC's inside and out, and take the time to help people like myself that don't know that much about the workings of a PC to help them make the right purchase. Thank you User2Computers!
Customer in Midlothian
Posted on 12/03/2019
, work completed 12/03/2019
Recommended
Excellent Customer Service
Went into the store and had great help from the guy at the store to choose the perfect monitor. Got home and somehow didn't get the set up right. Called the store same day just after closing hours and the man who I speak with was so helpful. At some point he said I would call you right back; i thought to myself yeah right. I guess I am on my own. But he did call back and gave me the information I needed to set it up properly. Thank you so much
The Lady with the Scarf
Posted on 18/09/2018
, work completed 18/09/2018
Recommended
Customer Service - Excellent
Bought a monitor at the store and the man behind was very helpful in choosing the right one. Got home and could not get it set up right. Called the store (sorry don't know his name) was absolutely patient with and helped to get it up and running. Not had that level of customer service in a while. Thank you
The Lady with the Scarf
Posted on 15/09/2018
, work completed 15/09/2018
Recommended
Excellent service
I always use the User2 Computers at 4 South Clerk St Edinburgh. Today they gave me excellent service again.
Which? Trusted Traders Consumer
Posted on 23/08/2018
, work completed 23/08/2018
Recommended
Professional
A very professional young man helpful and asked for no pay (sorted problem in 5 minutes).
Winnie, Midlothian
Posted on 23/05/2018
, work completed 23/05/2018
Recommended
Excellent service
Very helpful staff, good professional job.
Janet, Midlothian
Posted on 21/05/2018
, work completed 21/05/2018
Recommended
Prompt and professional
Friendly and helpful. Excellent work!
Which? Trusted Traders Consumer
Posted on 11/05/2018
, work completed 11/05/2018
Recommended
Very helpful
Resolved the difficulty I was having sending attachments by email. Showed me a better way - which works!
Which? Trusted Traders Consumer
Posted on 30/04/2018
, work completed 30/04/2018
Recommended
Very helpful
Could not switch of my Acer. Your staff showed me what to do if it happened again. Very helpful, will return again.
Which? Trusted Traders Consumer
Posted on 13/04/2018
, work completed 13/04/2018
Recommended
Very good
Rescued a dead Apple Mac.
Ian, Midlothian
Posted on 06/04/2018
, work completed 06/04/2018
Recommended
Very good
Rescued a dead Apple Mac.
Ian, Midlothian
Posted on 06/04/2018
, work completed 06/04/2018
Recommended
Delivers and approachable
I have used this trader on many occasions, explaining my problems and requirements as best I can as an elderly computer illiterate person. They have explained what was required and did it almost overnight
Harold, Midlothian
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Very good and helpful.
User2 Computers were very efficient and very pleasant. An excellent service!
David, Peeblesshire
Posted on 12/03/2018
, work completed 12/03/2018
Recommended
Brilliant Job
They did everything promptly.
John, Midlothian
Posted on 09/03/2018
, work completed 09/03/2018
Recommended
Excellent
Very pleased with the friendly, helpful service. All problems with laptop sorted satisfactorily.
Lorna, Midlothian
Posted on 22/02/2018
, work completed 22/02/2018
Recommended
Quick and efficient
The fan problem was quickly diagnosed and fixed over the weekend. A further small problem over switching on was fixed with no charge.
Lionel, Midlothian
Posted on 12/02/2018
, work completed 12/02/2018
Recommended
Efficient and prompt in delivery.
A few additional problems were discovered in the laptop, but I was kept fully informed about them by the repairer as the worked progressed.
W D, Midlothian
Posted on 10/02/2018
, work completed 10/02/2018
Recommended
Great Job
So grateful to get prompt and helpful assistance with a scam related issue. Excellent service and helpful staff.
Iain, Midlothian
Posted on 05/02/2018
, work completed 05/02/2018
Recommended
Prompt & professional
John, Midlothian
Posted on 05/02/2018
, work completed 05/02/2018
Recommended
Prompt & professional
Since I first went to User2 many years ago I have never gone anywhere else for computer advice and service as they have always met my expectations in every respect. I have recommend this trader to friends and family.
Catherine, Midlothian
Posted on 30/01/2018
, work completed 30/01/2018
Recommended
Excellent!
Problems solved! 2 minutes & no charge. Smiling.
Denis, Midlothian
Posted on 16/01/2018
, work completed 16/01/2018
Recommended
Great Service
Great service at a fair price with User2. Frazer was very, very helpful.
Derek, Midlothian
Posted on 23/12/2017
, work completed 23/12/2017
Recommended
Excellent
This trader was professional, honest and helpful. Will go to them again.
Clive, Midlothian
Posted on 20/12/2017
, work completed 20/12/2017
Recommended
Excellent and very prompt
I had a problem with my HP 3520 printer, it was not working at all. User2 Computers did an excellent job in restoring the printer and also gave me full feedback on the diagnosis.
Philip, Midlothian
Posted on 18/12/2017
, work completed 18/12/2017
Recommended
Professional advice
Fantastic advice on how to link my computer (digital) to an old analogue monitor. Purchased the correct wires at a quarter of the cost of a new super cheap monitor. Really helpful and informative.
Kis, Midlothian
Posted on 12/12/2017
, work completed 12/12/2017
Recommended
Impressed
I am an OAP and on 2 occasions have used User2. Both times I was impressed by their professionalism and friendly service. Nothing is too much trouble and they make sure that I understand what they were telling me. I have no hesitation in recommending them.
Christine, Midlothian
Posted on 26/09/2017
, work completed 26/09/2017
Recommended
Quick, polite, effective.
The gentleman who attended me was knowledgeable and effective, and was able to sort my problem very quickly.
Anon
Posted on 11/09/2017
, work completed 11/09/2017
Recommended
Honest Trader
Faulty iPad program issue, resolved with little or no cost. Recommend this shop.
Alexander, Midlothian
Posted on 31/08/2017
, work completed 31/08/2017
Recommended
Excellent advice on many occasions
I have used User2 on many occasions for my computer issues, and I have always found them to provide excellent advice and work.
Philip, Midlothian
Posted on 20/07/2017
, work completed 20/07/2017
Recommended
Excellent service
Thank you Michael for the prompt and efficient help in replacing the broken button on my keyboard. First class!
Craig, Midlothian
Posted on 19/07/2017
, work completed 19/07/2017
Recommended
My review
The advice and service was excellent.
Margaret, Midlothian
Posted on 04/04/2017
, work completed 04/04/2017
Recommended
Excellent service
On three recent occasions, I have taken in problems with computers/phones. In each case, the problem was solved quickly and very reasonably. Very friendly too.
Peter, Midlothian
Posted on 25/02/2017
, work completed 25/02/2017
Recommended
Unexpectedly helpful
I had travelled to Scotland for a long weekend and forgotten the charger for my (work) laptop. I did not really expect a friendly welcome when I enquired about either renting a cable for a few house or charging up the laptop on the spot, but on the contrary, my laptop was accepted for charging without fuss and I picked it up again 2 hours later. Thank you! Will return when the needs arise.
Catriona, Germany
Posted on 18/02/2017
, work completed 18/02/2017
Recommended
Fantastic
Every time I come in to get assistance at User2 Computers assistants always polite and helpful. Service is always great.
Catherine, Midlothian
Posted on 16/12/2016
, work completed 16/12/2016
Recommended
Excellent
Very good service, no messing about.
Happy Customer
Posted on 07/10/2016
, work completed 07/10/2016
Recommended
Excellent product
Good advice to buy a reconditioned computer. Works very well and excellent price.
Jennifer, Midlothian
Posted on 30/09/2016
, work completed 30/09/2016
Recommended
Professional
Evelyn, Midlothian
Posted on 13/09/2016
, work completed 13/09/2016
Recommended
Laptop purchase - lucky find
Had suitable reconditioned Lenovo laptop in stock. Upgraded RAM and HDO on the spot, checked for correct functioning. Excellent service & made PC buying for all out-of-town purchase very easy.
Robin, Roxburghshire
Posted on 23/08/2016
, work completed 23/08/2016
Recommended
Extremely helpful
I had just bought a new computer from this trader and I needed some help to find out how to use outlook to find new emails. They explained the process to me.
Kenneth, Midlothian
Posted on 05/08/2016
, work completed 05/08/2016
Recommended
Excellent result
User2 employee provided an excellent and efficient service. I left a highly satisfied customer.
Anne, Midlothian
Posted on 30/05/2016
, work completed 30/05/2016
Recommended
Prompt, skilful, helpful
Trader solved my computer problem quickly and professionally and politely. I'll come back when the next one arises!
John, Midlothian
Posted on 27/05/2016
, work completed 27/05/2016
Recommended
Quick, courteous, effective
Trader fixed problem with laptop keyboard as I stood waiting so that I could get on with my work immediately on returning home.
John B, Midlothian
Posted on 26/05/2016
, work completed 26/05/2016
Recommended
Excellent service.
I am not very technologically minded, User2 sorted my (fairly minor) problem at once, and didn't charge me anything either. I have always found them very helpful.
Vicky, Midlothian
Posted on 25/05/2016
, work completed 25/05/2016
Recommended
Extremely helpful
I had lost my files and was not receiving my email messages, I am what is termed a (***) and lot not very good at that. They were able to (***) quickly find my files and test my system. I was extremely grateful for their assistants and would certainly use them in any future time and recommend them most highly.
Ann, Midlothian
Posted on 18/05/2016
, work completed 18/05/2016
Recommended
Excellent service
My Apple laptop stopped powering on. I took it into the shop. The engineer took 5 minutes to fix it. No charge, extremely efficient. Well satisfied.
John, Midlothian
Posted on 26/04/2016
, work completed 26/04/2016
Recommended
Extremely helpful
Could not have been more helpful over replacing a battery & testing my mobile phone.
John, Midlothian
Posted on 31/03/2016
, work completed 31/03/2016
Recommended
Brilliant service
My tablet died on me and no idea what to do. It would not switch and would not charge. Dreading having to buy a new one or paying the equivalent to fix I visited the Edinburgh North branch. Went in, Alex went to it there and then, sorted it in 10 mins and only a tenner! Great service, would recommend.
Allen, East Lothian
Posted on 19/03/2016
, work completed 19/03/2016
Recommended
Brilliant job
Excellent friendly service fixing an Evoke Pure DAB Radio. Very fast service.
Which? Trusted Traders Consumer
Posted on 18/03/2016
, work completed 18/03/2016
Recommended
Excellent
Joan, Midlothian
Posted on 15/03/2016
, work completed 15/03/2016
Recommended
Excellent service
The staff are very approachable, knowledgeable and friendly. They have a "no fix, no fee" policy which is excellent. Service was prompt and very efficient.
Christina, Midlothian
Posted on 14/03/2016
, work completed 14/03/2016
Recommended
Thoroughly reliable and efficient.
I have used User2 several times, and find them thoroughly reliable and efficient and personally respectful and kind.
Which? Trusted Traders Consumer
Posted on 06/03/2016
, work completed 06/03/2016
Recommended
Brilliant service
Fast, courteous and efficient service. Highly recommended.
Marianne, Midlothian
Posted on 29/02/2016
, work completed 29/02/2016
Recommended
Professional and efficient
Computer repaired in double quick time. Friendly, knowledgeable service. Received phone call to let me know the job was done.
Michael, Midlothian
Posted on 19/12/2015
, work completed 19/12/2015
Recommended
Professional, friendly, value
Phil, the manager, gives the best service and value, no matter how large or small the sale/service. His staff follow his ideas.
Denny, East Lothian
Posted on 16/01/2015
, work completed 16/01/2015
Recommended
Recommended
Efficient, reliable and friendly with good advice given.
John Knox
Posted on 10/12/2014
, work completed 10/12/2014
Recommended
Very helpful & computer friendly.
Two alien languages: computer v. unknown intelligence. Both have problems understanding each other - through patience & willingness to learn comes fixed computer & shared knowledge.
Alan, Midlothian
Posted on 01/12/2014
, work completed 01/12/2014
Recommended
What a relief!
User2 computers listened carefully, understood my problem and sorted it out. They were friendly, knowledgeable and professional, and my e-mails were returned. I know who to turn to next time I have a computer issue!
Helen, East Lothian
Posted on 25/11/2014
, work completed 25/11/2014
Recommended
Efficient
I used Veal and Son to convert my garage into a study. This also included all the electrics, plastering and flooring. They were
Annette, Edinburgh
Posted on 02/10/2014
, work completed 02/10/2014
Recommended
Which? Local Review
Very helpful and efficient. Replaced a power supply unit and fitted a new hard drive, with a mirror image of the old drive to an old tower unit. All done and checked within 24 hours.
John C Davies
Posted on 23/09/2010
, work completed 23/09/2010
Recommended