Having worked with Utility Pros previously we decided to invite them to tender for a much larger project based on their previous efficiency and delivery. It was agreed that they would undertake the majority of the works themselves including ground-works, electrical, plumbing, heating and block-work. Where third party contractors were required, Utility Pros project managed them. At all stages we were informed of the current schedule status and also the budgets. We held regular update meetings to discuss progress and how best to tackle any 'unforeseen' situations that arose during the build process. We felt confident throughout the build project that everything was being completed professionally and competently and have enjoyed working with Utility Pros again. (December 19) Since our original review of above, we have encountered numerous issues which to date have yet to be rectified by Utility Pros. As previously described our project was a large one and in retrospect we feel that it was too large for them to handle. Initially the work was completed well, however over the intervening months various remedial works have needed to be undertaken and these have proved to be difficult to get done. We have also been given erroneous information by Utility Pros about contact with building regulators, suppliers and a total lack of communication with ourselves. A lesson learnt - Utility Pros are primarily plumbers and electricians and have proved to be most unhelpful with regard to our outstanding issues. I would urge all future users of the company to ensure that they keep a sizeable 'retainer' back until such time as their project is finished entirely and to their complete satisfaction. December 2020.