New boiler
Engineer Peter visited initially and gave us a clear idea of our options for replacing our 20 year old boiler. This was followed up with two quotations for either a straight replacement for a heat only boiler or a switch to a combi boiler. Having opted for the Heat Only boiler this was fitted efficiently in a day by Peter and Jonathan who left things very tidy and clean after their work was finished. Very happy with the finished product and will be using West London Gas for the annual service.
Chris
Posted on 17/11/2020
, work completed 29/10/2020
Recommended
Replacement of heating thermostat
A friend of mine recommended the West London Gas Limited to me. My heating thermostat had stopped working, and I had no heating. They sent the engineer, Edgar, the day after I phoned them. He arrived on time, and on his way had picked up the thermostat that I had required. From the point of initial phone contact to the completion of the job, everything went so smoothly. It was such a relief to have such helpful, approachable, professional people who were patient, courteous, and willing to give advice and support. Easy to communicate with, the whole process went so smoothly and it was all done to the agreed schedule and budget. Great job, great Company. I would certainly recommend them to friends and family. Many thanks to Edgar and Andrew.
Customer in Greater London
Posted on 02/11/2020
, work completed 30/10/2020
Recommended
Fabulous service, quick and fixed the problem.
As we were left with no water whatsoever, we were delighted when we called West London Gas and they said they'd be able to help us in the afternoon. We were even more delighted when Edgar turned up on our doorstep 30 minutes later - about half a day earlier than expected. He worked tirelessly to fix the problem. Edgar is very skilled in many different areas - we've called him over the years to service our boiler, install our gas tumble drier, fix leaks and so he is first port of call in any home emergency. Andrew in the office is polite, professional and courteous. I thoroughly recommend West London Gas. They are a small, local and trustworthy.
Customer in Greater London
Posted on 02/06/2020
, work completed 28/05/2020
Recommended
Great service
The quote and installation of a combi boiler was efficient, prompt and friendly.They are a trustworthy outfit and good at explaining all you need to know.
Customer in Greater London
Posted on 23/05/2020
, work completed 20/05/2020
Recommended
Great work again
Johnathon from West London Gas has completely sorted out some long standing issues with our boiler in a really helpful and timely manner. He is very good at his job, really happy to discuss what he is doing and very reliable. We have been really impressed by his work and the overall organisation of the company.
Customer in Greater London
Posted on 30/11/2019
, work completed 18/11/2019
Recommended
Boiler Check
The fan in my gas boiler started making a noise, so I had it checked by an engineer from West London Gas. The engineer arrived promptly at the agreed time and checked the boiler, but the problem had resolved itself by then. I have used West London Gas several time to service my boiler and have always been very pleased with the work and customer service.
John - Customer in Greater London
Posted on 16/11/2019
, work completed 14/11/2019
Recommended
Boiler fixing
Very happy with the work carried out. Recurrent issue not spotted by anyone before. First visit from West London Gas engineer who has been able to fix it. Also very polite, a pleasure to deal with. I highly recommend them
Customer in Greater London
Posted on 08/11/2019
, work completed 07/11/2019
Recommended
Serviced boiler and gas fire - good work
The engineer was thorough and efficient. As well as doing the service, he took the time to explain some other matters, like how to adjust the pressure on the boiler and how to order suitable fuel for the gas fire. He also noticed that at some time in the past, before I moved into the house, ivy from outside had grown into the boiler flue (he removed a few twigs!) so now I know it is important to make sure the greenery is pruned regularly - something two previous gas engineers had not mentioned. It was a little more expensive than the company I used last year, but I think well worth the cost for the standard of service.
Judith
Posted on 29/10/2019
, work completed 21/10/2019
Recommended
Great work, thanks
In a bit of a panic this morning as I had no hot water and the boiler was making horrible noises. Edgar came out within an hour, fixed the boiler, did a service, and even looked at a problem with my loo. The loo was not immediately fixable, but Edgar fitted a spare part he had with him and made sure it won’t flood. Polite, explained everything, left the bathroom clean and tidy. All this for little more money than I usually pay for my annual boiler service. So impressed.
Customer in Greater London
Posted on 12/08/2019
, work completed 12/08/2019
Recommended
Professional and efficient
Edgar Ciemess. Edgar carried out his work to a high professional standard, knowledgeable, efficient overall brilliant.
Mary Geraldine, Middlesex
Posted on 29/07/2019
, work completed 29/07/2019
Recommended
Annual boiler service + gas safety certificate
Engineer was punctual, polite, and very professional. Work was carried out with minimum fuss to a high standard as far as I could tell. Good service from the office as well in terms of setting up and keeping us informed of the pending appointment. All in all seem like a very competent business. No hesitation in recommending and will use again.
Customer in Greater London
Posted on 18/07/2019
, work completed 18/07/2019
Recommended
Helpful and efficient.
Boiler check and service. Prompt and friendly, very professional. Changed date and made another - very prompt arrival. Polite and helpful.
Patricia, London
Posted on 12/07/2019
, work completed 12/07/2019
Recommended
Always professional and helpful.
We have a long term relationship stretching over 14 years with West London Gas. They always have good availability - they really know their boilers and have even offered advice over the phone. They have given sound advice and boiler servicing/maintenance and safety checks over the years. We wouldn't use anyone else.
Jocelyn, London
Posted on 08/07/2019
, work completed 08/07/2019
Recommended
Competent and friendly
Edgar, the engineer, explained what he was doing, was neat and tidy, and was very friendly. We have used West London Gas for many years, and are very satisfied with them.
Arthur, London
Posted on 14/06/2019
, work completed 14/06/2019
Recommended
Recommended
I had an emergency call out on a Saturday, when I noticed the control panel on my boiler had slipped down. I found West London Gas Ltd on Which? Trusted Traders, after being let down by my usual boiler servicing company, who didn’t turn up for the emergency call out. Andrew answered the phone and asked me to send photos of the problem. He took the stress out of the situation, talking me through what to do for safety overnight. First thing the next morning Jonathan arrived checked the boiler, explained clearly what the problem was, put it right and made sure the boiler was working correctly. I have no hesitation in recommending this team.
Customer in Greater London
Posted on 08/06/2019
, work completed 13/05/2019
Recommended
Very professional.
We have used West London Gas for the past few years. They have annually serviced our boiler and carried out repairs. Always found them to be highly professional and excellent communication.
Katie, London
Posted on 17/04/2019
, work completed 17/04/2019
Recommended
My review
Ian, Surrey
Posted on 17/04/2019
, work completed 17/04/2019
Recommended
My review
Barbara, London
Posted on 06/04/2019
, work completed 06/04/2019
Recommended
Very Happy
Twice (Jan 2018 and Jan 2019), I had a misfortune of boiler (3-4 years old) broke down in the coldest day of the year and in the darkest hours in weekends. But, I was and am still very happy and relieved that, Edgar, the gas engineer from West London Gas Ltd came (2 days later of course). After a brief conversation, (in 2018) he got straight to work with no fuss and very quickly my boiler was working again. To me, its a big big headache; but to him it seems very trivial. He certainly has all the knowledge, skills and experience. He also completed other checks and finished work without any mess and within an hour. If another breakdown, I am sure will call WLGL again and happy to tell other who also have boiler breakdown.
Customer in Greater London
Posted on 06/03/2019
, work completed 30/01/2019
Recommended
Great Service!
I was off work with a cold and thought I should take the time to arrange the annual boiler service. I was expecting to have to wait for a while until an appointment came up but they were able to come the next day. I have used West London Gas before and they are brilliant! They turn up on time and keep you posted if any delays, keep work very neat and tidy, are able to explain what checks are made and they are very friendly and polite to deal with. Reasonably priced as well. Can thoroughly recommend their services.
Customer in Greater London
Posted on 28/01/2019
, work completed 16/01/2019
Recommended
Boiler service/issues
Reported a problem on Monday 21st January in the late afternoon. Andrew was able to get a service engineer to me the next morning. The visit resolved the problem and the boiler received its annual service at the same time. All is now well. Excellent service, which is the norm in my experience from West London Gas.
Customer in Greater London
Posted on 23/01/2019
, work completed 22/01/2019
Recommended
An outstanding company
West London Gas have provided outstanding work on many occasions. Full boiler replacement in 2014 following a very competitive quote. Regular services, and most recently fixing a leaky radiator. Communication is excellent, pricing clear and the engineers are professional and knowledgeable.
Sophie, London
Posted on 23/01/2019
, work completed 23/01/2019
Recommended
Very prompt and excellent service.
West London Gas serviced my boiler. The representative, Edgar, arrived well before the appointed time. He was polite and professional and certainly knew his job. Andrew in the office was equally professional. A very good company and highly recommended.
Raj, Middlesex
Posted on 22/01/2019
, work completed 22/01/2019
Recommended
Excellent company
This company installed our boiler 6 years ago and have serviced it annually since then. They always arrive on time and the engineer (usually Edgar) is very polite and helpful. I am always very pleased with his work, he is very efficient and leaves the area around the boiler clean and tidy. Customer service is a rarity these days but this company have it in abundance - Andrew in the office is always extremely helpful as well. I would never use anyone else for this type of work.
Customer in Greater London
Posted on 15/01/2019
, work completed 12/01/2019
Recommended
Excellent , fast , courteous work
Excellent service. Polite, intelligent engineer. Answered all questions clearly. Described our current setup and settings and made good recommendations for future efficient use. Very happy.
Customer in Greater London
Posted on 11/01/2019
, work completed 10/01/2019
Recommended