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West London Gas Ltd

4.9

133 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Looking for reliable, Gas Safe Registered central heating engineers? Based in Ealing, we’ve been proudly serving homeowners and landlords across West London for more than 25 years. Our experienced team offers a fast, friendly, and efficient service at competitive prices.
Gas Safe Registered Heating Engineers – Ealing Based for 25+ Years
Experienced, local heating engineers providing fast, efficient and friendly service across West London. We offer competitive pricing on all aspects of gas maintenance, boiler repair, servicing, and installation.
Our Services Include:
• Boiler installation – high-efficiency boilers with up to 12-year guarantees • Boiler repair and servicing – All makes/models incl. Worcester Bosch, Vaillant, Baxi, Ideal, Potterton • Gas fire servicing and repair • Central heating system repairs and maintenance • Radiator installation and power flushing • Unvented cylinder servicing • Emergency plumbing and heating services • Landlord Gas Safety Certificates
• Heating efficiency

What we do

  • Gas installers

    • Gas Fires
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas fire repair and servicing
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Automated Heating
    • Immersion Heaters
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Leak Detection
    • Water softener installation and maintenance
  • More Services

    • gas pipe work
    • gas escapes.

Customer reviews

Why you can trust these reviews

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4.9
133 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
New boiler
Customer Service
Quality
Value
Engineer Peter visited initially and gave us a clear idea of our options for replacing our 20 year old boiler. This was followed up with two quotations for either a straight replacement for a heat only boiler or a switch to a combi boiler. Having opted for the Heat Only boiler this was fitted efficiently in a day by Peter and Jonathan who left things very tidy and clean after their work was finished. Very happy with the finished product and will be using West London Gas for the annual service.
Chris Posted on 17/11/2020 , work completed 29/10/2020
The trader replied (on 11/12/2020)
Thank you for taking the time to share your experience with our services. We are really pleased you were happy with the service, from the survey through to carrying out the work. We look forward to delivering the same standard with regard aftersales service in the future.
Replacement of heating thermostat
Customer Service
Quality
Value
A friend of mine recommended the West London Gas Limited to me. My heating thermostat had stopped working, and I had no heating. They sent the engineer, Edgar, the day after I phoned them. He arrived on time, and on his way had picked up the thermostat that I had required. From the point of initial phone contact to the completion of the job, everything went so smoothly. It was such a relief to have such helpful, approachable, professional people who were patient, courteous, and willing to give advice and support. Easy to communicate with, the whole process went so smoothly and it was all done to the agreed schedule and budget. Great job, great Company. I would certainly recommend them to friends and family. Many thanks to Edgar and Andrew.
Customer in Greater London Posted on 02/11/2020 , work completed 30/10/2020
The trader replied (on 09/11/2020)
Thank you for taking the time to post such a positive review of our service. We are really pleased to hear you were happy with the service you received from Edgar, highlighting the elements of our service West London Gas pay particular attention to. We look forward to delivering the same standard of service for you in the future.
Fabulous service, quick and fixed the problem.
Customer Service
Quality
Value
As we were left with no water whatsoever, we were delighted when we called West London Gas and they said they'd be able to help us in the afternoon. We were even more delighted when Edgar turned up on our doorstep 30 minutes later - about half a day earlier than expected. He worked tirelessly to fix the problem. Edgar is very skilled in many different areas - we've called him over the years to service our boiler, install our gas tumble drier, fix leaks and so he is first port of call in any home emergency. Andrew in the office is polite, professional and courteous. I thoroughly recommend West London Gas. They are a small, local and trustworthy.
Customer in Greater London Posted on 02/06/2020 , work completed 28/05/2020
The trader replied (on 05/06/2020)
Thank you for taking the time to post a review of our service. It is always great to get such positive feedback. We are really pleased to hear we have been able to efficiently help you over the years. We are proud to boast professional, well trained, experienced, and efficient engineers who are polite and courteous; always willing to offer help and advice where they can. We look forward to delivering the same level of service for you in the future.
Great service
Customer Service
Quality
Value
The quote and installation of a combi boiler was efficient, prompt and friendly.They are a trustworthy outfit and good at explaining all you need to know.
Customer in Greater London Posted on 23/05/2020 , work completed 20/05/2020
The trader replied (on 01/06/2020)
Thank you for taking the time to post a review. We appreciate your feedback and your 5 star rating. We are pleased to hear you were happy with our work and our overall service. We certainly look forward to delivering the same standard of service for you in the future.
Great work again
Customer Service
Quality
Value
Johnathon from West London Gas has completely sorted out some long standing issues with our boiler in a really helpful and timely manner. He is very good at his job, really happy to discuss what he is doing and very reliable. We have been really impressed by his work and the overall organisation of the company.
Customer in Greater London Posted on 30/11/2019 , work completed 18/11/2019
The trader replied (on 20/12/2019)
Thank you for taking the time and for posting your possitive review. At West London Gas we are proud that we can boast we skilled, efficient and friendly service engineers, always willing to help and offer advice. We are also proud that we have systems in place to offer an efficient and slick service, from booking your appointment to the delivery and after sales service. We look forward to delivering the same standard of service in the future
Boiler Check
Customer Service
Quality
Value
The fan in my gas boiler started making a noise, so I had it checked by an engineer from West London Gas. The engineer arrived promptly at the agreed time and checked the boiler, but the problem had resolved itself by then. I have used West London Gas several time to service my boiler and have always been very pleased with the work and customer service.
John - Customer in Greater London Posted on 16/11/2019 , work completed 14/11/2019
The trader replied (on 30/11/2019)
Thank you John, for taking the time to review our service. We are pleased to hear you have been pleased with our services over the years. I understand we returned recently and replaced the fan on the boiler, so we are happy your boiler issue has been resolved before the real cold weather sets in. It really pays to have your boiler regularly checked and maintained.
Boiler fixing
Customer Service
Quality
Value
Very happy with the work carried out. Recurrent issue not spotted by anyone before. First visit from West London Gas engineer who has been able to fix it. Also very polite, a pleasure to deal with. I highly recommend them
Customer in Greater London Posted on 08/11/2019 , work completed 07/11/2019
The trader replied (on 30/11/2019)
Thank you for your very possitive feedback. We are really pleased we were able to solve your heating problem. West London Gas take pride in the wealth of experience our engineers have to offer and share with our customers. We look forward to delivering the same level of service for you in the future.
Serviced boiler and gas fire - good work
Customer Service
Quality
Value
The engineer was thorough and efficient. As well as doing the service, he took the time to explain some other matters, like how to adjust the pressure on the boiler and how to order suitable fuel for the gas fire. He also noticed that at some time in the past, before I moved into the house, ivy from outside had grown into the boiler flue (he removed a few twigs!) so now I know it is important to make sure the greenery is pruned regularly - something two previous gas engineers had not mentioned. It was a little more expensive than the company I used last year, but I think well worth the cost for the standard of service.
Judith Posted on 29/10/2019 , work completed 21/10/2019
The trader replied (on 30/11/2019)
Thank you Judith for taking the time to post a review of our services. We are really pleased we were able to help and offer you advice you found really useful. We really do take pride in the service we deliver, from booking an appointment to delivering the service and further to offer after sales support. We look forward to providing the same level of service and any advice you require in the future.
Great work, thanks
Customer Service
Quality
Value
In a bit of a panic this morning as I had no hot water and the boiler was making horrible noises. Edgar came out within an hour, fixed the boiler, did a service, and even looked at a problem with my loo. The loo was not immediately fixable, but Edgar fitted a spare part he had with him and made sure it won’t flood. Polite, explained everything, left the bathroom clean and tidy. All this for little more money than I usually pay for my annual boiler service. So impressed.
Customer in Greater London Posted on 12/08/2019 , work completed 12/08/2019
The trader replied (on 14/10/2019)
Thank you for taking the time to leave a review of the service our West London gas engineer delivered. We are really pleased you were happy with our overall service and we look forward to delivering the same level of service for you in the future.
Professional and efficient
Customer Service
Quality
Value
Edgar Ciemess. Edgar carried out his work to a high professional standard, knowledgeable, efficient overall brilliant.
Mary Geraldine, Middlesex Posted on 29/07/2019 , work completed 29/07/2019
The trader replied (on 14/10/2019)
Thank you for taking the time to leave a review of our service. We are always pleased at West London Gas to receive feedback as a way of monitoring and improving our service standards. We are particularly pleased you shared such a glowing review of Edgars service and I trust you will only benefit from his extensive knowledge.
Annual boiler service + gas safety certificate
Customer Service
Quality
Value
Engineer was punctual, polite, and very professional. Work was carried out with minimum fuss to a high standard as far as I could tell. Good service from the office as well in terms of setting up and keeping us informed of the pending appointment. All in all seem like a very competent business. No hesitation in recommending and will use again.
Customer in Greater London Posted on 18/07/2019 , work completed 18/07/2019
The trader replied (on 29/07/2019)
Thank you for taking the time to post a review and highlighting the possitive elements of our service. We are really pleased you were happy with our service and we hope you benefitted from the experience and knowledge of our engineer. We pride ourselves in being as professional, polite and punctual as we can. I am pleased to hear that the process from booking the appointment all the way through to the completion of the work was smooth and without fuss. You can always count on our aftersales service too.
Helpful and efficient.
Customer Service
Quality
Value
Boiler check and service. Prompt and friendly, very professional. Changed date and made another - very prompt arrival. Polite and helpful.
Patricia, London Posted on 12/07/2019 , work completed 12/07/2019
The trader replied (on 29/07/2019)
Thank you for taking the time to post a review regarding our service. At West London Gas we always focus on offering the best service we can. We realise that the modern family is always busy and on the move, so we try to be as flexible as we can with appointments to accommodate those busy schedules. We look forward to maintaining the same working standards for you in the future.
Always professional and helpful.
Customer Service
Quality
Value
We have a long term relationship stretching over 14 years with West London Gas. They always have good availability - they really know their boilers and have even offered advice over the phone. They have given sound advice and boiler servicing/maintenance and safety checks over the years. We wouldn't use anyone else.
Jocelyn, London Posted on 08/07/2019 , work completed 08/07/2019
The trader replied (on 29/07/2019)
thank you Jocelyn for taking the time to share your experience of our services over the years. We are always pleased to get feedback, and certainly from our long term customers; it certainly reassures us we are doing the right thing, and encourages us to raise the bar each year. At West London Gas we pride ourselves on offering the best value for money service we can, we always have a Gas Safe Registered engineer at the end of the line to help and advise you over the phone where we can, often saving you the cost of a call out. We look forward to maintaining the same service standards for you in the future.
Competent and friendly
Customer Service
Quality
Value
Edgar, the engineer, explained what he was doing, was neat and tidy, and was very friendly. We have used West London Gas for many years, and are very satisfied with them.
Arthur, London Posted on 14/06/2019 , work completed 14/06/2019
The trader replied (on 05/07/2019)
Thank you for taking the time to post a review of our service. At West London Gas we are always pleased to get feedback with regard our service, particularly from our long term customers. We are pleased you highlighted the elements of our service we always pay particular attention to. We look forward to maintaining the same service standards for you in the future.
Recommended
Customer Service
Quality
Value
I had an emergency call out on a Saturday, when I noticed the control panel on my boiler had slipped down. I found West London Gas Ltd on Which? Trusted Traders, after being let down by my usual boiler servicing company, who didn’t turn up for the emergency call out. Andrew answered the phone and asked me to send photos of the problem. He took the stress out of the situation, talking me through what to do for safety overnight. First thing the next morning Jonathan arrived checked the boiler, explained clearly what the problem was, put it right and made sure the boiler was working correctly. I have no hesitation in recommending this team.
Customer in Greater London Posted on 08/06/2019 , work completed 13/05/2019
The trader replied (on 05/07/2019)
Thank you for taking the time to share your experience of our service. We are really pleased that you were happy with our all round service. At West London Gas it is always our goal to provide a complete, value for money service. We look forward to providing you the same level of service in the future.
Very professional.
Customer Service
Quality
Value
We have used West London Gas for the past few years. They have annually serviced our boiler and carried out repairs. Always found them to be highly professional and excellent communication.
Katie, London Posted on 17/04/2019 , work completed 17/04/2019
My review
Customer Service
Quality
Value
Yes
Ian, Surrey Posted on 17/04/2019 , work completed 17/04/2019
The trader replied (on 24/05/2019)
Thank you for your review and your possitive feedback; we look forward to carrying out the same 5* service for you in the future.
My review
Customer Service
Quality
Value
Prompt and professional.
Barbara, London Posted on 06/04/2019 , work completed 06/04/2019
The trader replied (on 01/05/2019)
Thank you for posting a review of our service! We are really pleased to hear you were happy with our service and look forward to delivering the same prompt and professional service for you in the future.
Very Happy
Customer Service
Quality
Value
Twice (Jan 2018 and Jan 2019), I had a misfortune of boiler (3-4 years old) broke down in the coldest day of the year and in the darkest hours in weekends. But, I was and am still very happy and relieved that, Edgar, the gas engineer from West London Gas Ltd came (2 days later of course). After a brief conversation, (in 2018) he got straight to work with no fuss and very quickly my boiler was working again. To me, its a big big headache; but to him it seems very trivial. He certainly has all the knowledge, skills and experience. He also completed other checks and finished work without any mess and within an hour. If another breakdown, I am sure will call WLGL again and happy to tell other who also have boiler breakdown.
Customer in Greater London Posted on 06/03/2019 , work completed 30/01/2019
The trader replied (on 29/03/2019)
Thank you for taking the time to share your experience of our service. At West London Gas Ltd we are always pleased to hear such possitive feedback. We always try to offer the best, value for money service and to complete any work with as little fuss and stress to you as we can. Our engineers are all very well trained and experienced, we are pleased you benefitted from this. We look forward to carrying out the same level of service in the future.
Great Service!
Customer Service
Quality
Value
I was off work with a cold and thought I should take the time to arrange the annual boiler service. I was expecting to have to wait for a while until an appointment came up but they were able to come the next day. I have used West London Gas before and they are brilliant! They turn up on time and keep you posted if any delays, keep work very neat and tidy, are able to explain what checks are made and they are very friendly and polite to deal with. Reasonably priced as well. Can thoroughly recommend their services.
Customer in Greater London Posted on 28/01/2019 , work completed 16/01/2019
The trader replied (on 08/02/2019)
Thank you for taking the time to share your experience of our service. We are very pleased with your possitive feedback and highlighting the elements of our service we really focus on. At West London Gas we are always looking for ways to improve and offer the best value for money all round service from booking your appointment to our aftersales support. We look forward to maintaining these service levels for you in the future.
Boiler service/issues
Customer Service
Quality
Value
Reported a problem on Monday 21st January in the late afternoon. Andrew was able to get a service engineer to me the next morning. The visit resolved the problem and the boiler received its annual service at the same time. All is now well. Excellent service, which is the norm in my experience from West London Gas.
Customer in Greater London Posted on 23/01/2019 , work completed 22/01/2019
The trader replied (on 08/02/2019)
Thank you for posting a review with regard our service. We are really pleased we managed to resolve you boiler problem with as little fuss as possible. At West London Gas we really appreciate the feedback we receive, this enables us to fine tune and improve our services wherever possible.
An outstanding company
Customer Service
Quality
Value
West London Gas have provided outstanding work on many occasions. Full boiler replacement in 2014 following a very competitive quote. Regular services, and most recently fixing a leaky radiator. Communication is excellent, pricing clear and the engineers are professional and knowledgeable.
Sophie, London Posted on 23/01/2019 , work completed 23/01/2019
The trader replied (on 29/03/2019)
Thank you for leaving a really possitive review with regard our services. We are pleased to hear you are happy with our service and continue to use us year on year. We look forward to completing the same level of service you have come to expect in the future.
Very prompt and excellent service.
Customer Service
Quality
Value
West London Gas serviced my boiler. The representative, Edgar, arrived well before the appointed time. He was polite and professional and certainly knew his job. Andrew in the office was equally professional. A very good company and highly recommended.
Raj, Middlesex Posted on 22/01/2019 , work completed 22/01/2019
The trader replied (on 29/03/2019)
Thank you for taking the time to post a review with regard our service. We are always happy to get feedback so we can continue to monitor and adjust our service standards as required. We are pleased to hear you were happy with our all round service, from booking the appointment to the delivery of the service. We look forward to working with you in the future.
Excellent company
Customer Service
Quality
Value
This company installed our boiler 6 years ago and have serviced it annually since then. They always arrive on time and the engineer (usually Edgar) is very polite and helpful. I am always very pleased with his work, he is very efficient and leaves the area around the boiler clean and tidy. Customer service is a rarity these days but this company have it in abundance - Andrew in the office is always extremely helpful as well. I would never use anyone else for this type of work.
Customer in Greater London Posted on 15/01/2019 , work completed 12/01/2019
The trader replied (on 18/01/2019)
Thank you for taking the time to share your experience of our service. At West London Gas we are always pleased to hear such possitive feedback; we are genuinely customer focussed, taking pride in our work and after sales support. As you have pointed out, we always try to keep continuity by sending the same engineer each year, so he is familiar with your heating system and your preferences, so will know exactly what is required on each service visit. We look forward to maintaining the same high service standards for you in the future.
Excellent , fast , courteous work
Customer Service
Quality
Value
Excellent service. Polite, intelligent engineer. Answered all questions clearly. Described our current setup and settings and made good recommendations for future efficient use. Very happy.
Customer in Greater London Posted on 11/01/2019 , work completed 10/01/2019
The trader replied (on 18/01/2019)
Thank you for taking the time to share your thoughts and experience of our service. We are really pleased to hear you were happy with our service and benefitted from our well trained and experienced engineer. At West London Gas we are always exploring ways in which we can improve our service; receiving feedback goes a long way in helping us develop service standards and our customer focussed approach to business.