Wicklen Limited

We had been suffering from intermittent sewer odours permiating into the bathroom and occasionally beyond, despite seeking advice from two plumbers and a drain specialist no satisfactory solutions were found. After contacting Wicklen, Harvee conducted a CCTV survey identifying damaged pipes and an unusual configuration of the waste piping. Additionally, he identified a defective soil vent pipe that needed replacing. The damaged piping was was replaced; the piping configuration was simplified, improving the flow of waste; the defective soil vent replaced and a second vent added, adjacent to our waste outlet. The patio and path paving was carefully replaced and the final result has been the elimination of odour and a far neater appearance of our exterior piping and drains. All work was carefully explained before being undertaken and carried out in a timely and professional manner.

The Wicklen team replaced the old drainage at my property. I'm delighted with the final result. The team were very professional, courteous and conscientious. Minimal mess during the job and left everything tidy afterwards.

I called Wicklen to deal with a blocked drain. They came quickly and assessed the situation, clearing away roots and allowing the worst of the effluent to drain away. They then came back to jet clean congealed fat from pipes and build up the manhole, which had been concealed under a lawn, to ground level. The job was done thoroughly and cleanly - even the turfs removed in the search for the manhole cover were relaid neatly. My only minor quibble was that I didn't have any real idea of the cost before the job was done. It would have been nice to have had a ball park idea of the spend as it went along and the likely final cost. I can't fault their service and would definitely recommend them.

The response to my initial enquiry was quick, and an initial quote was given based on my description of the work required. Arrangements were made for the work to start and the guys arrived when they said they would. The inital job was to tidy up kitchen drain outlets, but once started the guys unearthed what turned out to be a manhole cover that had been slabbed over in the past and completely unknown to us. It was agreed that the job should extend to properly reveal and level the manhole to provide access to the chamber, and the guys got straight on with the job even though a couple more days of work were required. WE are very pleaed with the result evrything looks tidy and worked properrly. All good, and would recommend this trader.

Keith and the team came initially to investigate foul smelling drains which we’d been experiencing. They were able to quickly identify the cause and provided a quote for completing this work. Once the work started they found more issues (not unexpected as the work is underground) but they were very open and honest with what was required and the cost of doing so. Very tidy work - patio looks untouched! 100% would recommend. Thanks to all the team!

A thoroughly efficient and professional service provided by a very knowledgeable and experienced team. They checked our drainage system, water pumped a soakaway from a downpipe and installed a grille to prevent any future build up of silt. All completed within the proposed timeline and cost estimate. We would certainly contact them again for any problems in future.

From the outset, our communication with Keith was prompt and excellent. When the work started, it was obvious that Dan and Harvey took great pride in the standard of their work. Their professionalism, knowledge, and work ethic shone through. The quality of the finished project is first-class. I would recommend them unreservedly.

I called Wicklen about a problem with a drain that was causing damp in my property. They responded quickly and gave their opinion and a plan to remedy the situation. They organised a time to do the work and this was carried out in a timely, professional manner. The workmen who came were hardworking and friendly. The disruption was minimal. They left the property clean and tidy. I am very happy with the results, the problem being completely remedied.

I initially spoke to Keith to seek advice regarding a blocked soakaway. He took the time to explain in detail my options. Within a few days a survey of my drains took place, plan of action was agreed and the following day Keith, Harvee, and Dan started the work. They were extremely professional, respectful and worked very hard. They clearly had great pride in their work and left my property neat and tidy. I wouldn’t hesitate to recommend.

My mother-in-law's house was undergoing damp proofing work on the inside. This had to be halted due to the level of damp that was found. At this point Wicklen were contacted to look at the close by soil pipe on the outside of the property (they were chosen based on reviews & that they were local). From first contact, Wicklen stood out thanks to their clear communication and quality of work. Quotes were clear with margins to take into account unforeseen problems as is often found when working below ground level, indeed the final quote came in towards the lower end. The initial inspection was a fixed fee. This included my viewing live video footage of the drains and the poor workmanship that had occurred at some previous point in time. Options for fixing the problems were clearly laid out and with costs. From the start, the work was of a very high standard and it was obvious how much pride Keith and the team took in their work. Before digging commenced photos of the patio were taken to ensure all the stone paving could be replaced exactly as it was and all garden furniture was treated with care. Updates were given as often as requested, in this case I had a phone call with Keith pretty much daily as I was interested in what was going on at a technical level. They also went out of their way to address issues which weren’t actually their responsibility, they fixed a couple of issues the neighbour had (with his permission) that impacted our damp issue. All in all highly recommended.

This company are excellent! Keith found my problem within minutes, where others had missed it, then proceeded to deal with it very efficiently. I was kept informed every step of the way and cannot fault the team in any way. They kept the site clean and tidy and replaced terrace slabs and tarmac exactly as they were before. At the end of the job you would not have known that there had been any excavations. I would recommend this company to anyone.

A rat entered the loft via the cavity wall of my bungalow via the drainage system from underground. I spoke to Keith who attended within 2 days and sent a camera down through the piping. Following this, it was established the rat had entered by using a redundant pipe that hadn’t been properly capped off. Further arrangements were made, and within 12 days, the team arrived to carry out the work. After digging down to gain access, they also discovered a leak on another pipe which pumps out the washing machine water, plus, another redundant pipe which was part of an unused rainwater pipe! A swift and practical solution was suggested, whereby the leaking pipe and the redundant rainwater pipe were removed, leaving the original pipe in question to now be utilised as the new washing machine output pipe as part of a new drainage system. A new drain fitting and grill were fitted and cemented in perfectly. I have been very impressed with the service throughout, being professional, organised and fairly priced. Keith and the team were always approachable and friendly and their workmanship was spot on! I wouldn’t hesitate to use them again - highly recommended!

Wow! What a great job Wicklen have done! We had been having issues with an external drain for a long while and eventually, it became completely blocked. We contacted Keith and he came to look at the problem the next day. We were happy with the quoted price and agreed to go ahead with the work. Keith and his team arrived punctually the very next day and worked extremely hard, keeping us fully informed with the progress of the work. They were very polite, friendly and worked neatly. We are incredibly delighted with the completed job; the drain has never worked as well! We would very highly recommend Wicklen specialist drainage without hesitation.

We contacted Wicklen Ltd as our garage kept flooding. A survey was arranged immediately, which identified various other issues in 100 year old drainage system. These were clearly explained & thorough plan of works recommended. The team completed the works over the next 7 days in an extremely professional & tidy manner. We were kept informed at every stage, & are delighted with the results which have improved the drainage and appearance of our home immeasurably. An extremely experienced, professional, friendly, hard working team, & we could not have wished to work with better people. Thank you

We had a drain survey prior to some additional drainage being added. Wicklen identified a defect by a previous builder and also old drain section cracked. We authorised Wicklen to carry out the repairs and install our new drain. The team were brilliant and did a fantastic job, leaving everywhere clean and tidy. Their work ethic and commitment to the job was obvious. They talked us through options and also what and why they had done things. I would highly recommend Wicklen for all your drain needs.

Wicklen were able to carry out a drainage survey on our property at very short notice and completed remediation works within one week of completing the survey. Site was left in a clean and tidy state and you would not have know that work had even been carried out. Cannot fault the service. Excellent company to deal with.

Having recently bought our house we asked Wicklen to replace some of the old clay drains. Keith came out to us promptly and agreed to undertake the work in the new year. We were kept informed throughout the work and everything was left clean and tidy. We would use again and trust the team’s knowledgeable and experience.

Clear information given about the way the work I was requesting -( replacing some 1980's drains with more modern and non leaky ones) - would be done. They came when they said and kept me informed of the progress, showed me the work as it progressed. The areas they worked in were left clear and tidy and everything looks as if it will function properly. They seemed knowledgeable about their trade. The price was as agreed at the start.

I contacted this company primarily as they are a Which trusted trader, but also as they had a number of good reviews . I submitted an online contact form, briefly explaining what the issue was and attached an image of the affected area. Keith from the company contacted me back the next day. He said he hadn't seen the image I had sent and he had merely been asked to give me a call. I explained what the problem was. After learning of my location Keith went on to tell me that the company was very busy at the moment and they wouldn't be able to come out until April. He therefore suggested I contact a more local company, and suggested some things they should investigate. I explained that I was happy to wait given their reputation and picking a local company out of the phone book wasn't the same as having a Which trusted trader. Keith said he understood this so he would speak to his engineer and contact me back the following night. A week later, I'm still waiting for the phone call. This may be a very good company but I will never know. What I do know is that this is not the level of service I expect from a Which or Trustatrade recommended company. If you say you're going call back, then call back, even if it's just to say you're not interested in the job.

We recruited this company to investigate a sewage smell coming up into our property, we were starting to lose hope as many other supplier had investigated but couldn’t get to the bottom of it. Much to our surprise within a few days the issue was identified. We instructed them to progress and carry on the work, we were in a rush to get the issue sorted. Despite a busy calendar the company had moved things around and started that week, within one week the issue was resolved and the smell removed from the house. We were very impressed with their capability , professionalism and efficiency to get the job done. If we have any other issues they will be the first company we call!

Keith came to check out the problem. They were able to attend the next week and worked through freezing weather for three days identifying and correcting the problems. They are a friendly and enthusiastic team and worked hard. They are very tidy and very helpful. We have used them before and would do again and would recommend them to friends and neighbours.

I called in Wicklen Ltd to give me some advice and a quote on what looked to be a drain-related problem. Keith spoke to me on the phone and took lots of preliminary details. He told me to prepare for a camera survey, but on arrival he knew from just viewing the issue what was needed, so I saved the survey fee straight away. He talked me through the solution and gave me a quote for replacement section of the drain/removal of saturated soil etc. A few weeks later Keith and his sons turned up to begin work. They couldn't have been more polite or helpful. I then went away for a couple of day's holiday and it was all done when I came back. Excellent company and I highly recommend.

Keith and Harvey have been out today to do a camera survey on our blocked outside drain that was causing damp. They located the problem and fixed it straight away. Last year, they improved our rain drainage system at the front of the house as the water wasn’t able to clear away quickly enough during heavy rain and causing flooding. The new drainage system that they installed is very effective even in heavy rain so we no longer need to worry about flooding!

Despite poor weather, the 3 guys worked hard throughout and were cooperative and pleasant to have on site. They kept us fully informed throughout the process and completed the job exactly as require. Would thoroughly recommend.