Wicklen Limited

I initially spoke to Keith to seek advice regarding a blocked soakaway. He took the time to explain in detail my options. Within a few days a survey of my drains took place, plan of action was agreed and the following day Keith, Harvee, and Dan started the work. They were extremely professional, respectful and worked very hard. They clearly had great pride in their work and left my property neat and tidy. I wouldn’t hesitate to recommend.

My mother-in-law's house was undergoing damp proofing work on the inside. This had to be halted due to the level of damp that was found. At this point Wicklen were contacted to look at the close by soil pipe on the outside of the property (they were chosen based on reviews & that they were local). From first contact, Wicklen stood out thanks to their clear communication and quality of work. Quotes were clear with margins to take into account unforeseen problems as is often found when working below ground level, indeed the final quote came in towards the lower end. The initial inspection was a fixed fee. This included my viewing live video footage of the drains and the poor workmanship that had occurred at some previous point in time. Options for fixing the problems were clearly laid out and with costs. From the start, the work was of a very high standard and it was obvious how much pride Keith and the team took in their work. Before digging commenced photos of the patio were taken to ensure all the stone paving could be replaced exactly as it was and all garden furniture was treated with care. Updates were given as often as requested, in this case I had a phone call with Keith pretty much daily as I was interested in what was going on at a technical level. They also went out of their way to address issues which weren’t actually their responsibility, they fixed a couple of issues the neighbour had (with his permission) that impacted our damp issue. All in all highly recommended.

This company are excellent! Keith found my problem within minutes, where others had missed it, then proceeded to deal with it very efficiently. I was kept informed every step of the way and cannot fault the team in any way. They kept the site clean and tidy and replaced terrace slabs and tarmac exactly as they were before. At the end of the job you would not have known that there had been any excavations. I would recommend this company to anyone.

A rat entered the loft via the cavity wall of my bungalow via the drainage system from underground. I spoke to Keith who attended within 2 days and sent a camera down through the piping. Following this, it was established the rat had entered by using a redundant pipe that hadn’t been properly capped off. Further arrangements were made, and within 12 days, the team arrived to carry out the work. After digging down to gain access, they also discovered a leak on another pipe which pumps out the washing machine water, plus, another redundant pipe which was part of an unused rainwater pipe! A swift and practical solution was suggested, whereby the leaking pipe and the redundant rainwater pipe were removed, leaving the original pipe in question to now be utilised as the new washing machine output pipe as part of a new drainage system. A new drain fitting and grill were fitted and cemented in perfectly. I have been very impressed with the service throughout, being professional, organised and fairly priced. Keith and the team were always approachable and friendly and their workmanship was spot on! I wouldn’t hesitate to use them again - highly recommended!

Wow! What a great job Wicklen have done! We had been having issues with an external drain for a long while and eventually, it became completely blocked. We contacted Keith and he came to look at the problem the next day. We were happy with the quoted price and agreed to go ahead with the work. Keith and his team arrived punctually the very next day and worked extremely hard, keeping us fully informed with the progress of the work. They were very polite, friendly and worked neatly. We are incredibly delighted with the completed job; the drain has never worked as well! We would very highly recommend Wicklen specialist drainage without hesitation.

We contacted Wicklen Ltd as our garage kept flooding. A survey was arranged immediately, which identified various other issues in 100 year old drainage system. These were clearly explained & thorough plan of works recommended. The team completed the works over the next 7 days in an extremely professional & tidy manner. We were kept informed at every stage, & are delighted with the results which have improved the drainage and appearance of our home immeasurably. An extremely experienced, professional, friendly, hard working team, & we could not have wished to work with better people. Thank you

We had a drain survey prior to some additional drainage being added. Wicklen identified a defect by a previous builder and also old drain section cracked. We authorised Wicklen to carry out the repairs and install our new drain. The team were brilliant and did a fantastic job, leaving everywhere clean and tidy. Their work ethic and commitment to the job was obvious. They talked us through options and also what and why they had done things. I would highly recommend Wicklen for all your drain needs.

Wicklen were able to carry out a drainage survey on our property at very short notice and completed remediation works within one week of completing the survey. Site was left in a clean and tidy state and you would not have know that work had even been carried out. Cannot fault the service. Excellent company to deal with.

Having recently bought our house we asked Wicklen to replace some of the old clay drains. Keith came out to us promptly and agreed to undertake the work in the new year. We were kept informed throughout the work and everything was left clean and tidy. We would use again and trust the team’s knowledgeable and experience.

Clear information given about the way the work I was requesting -( replacing some 1980's drains with more modern and non leaky ones) - would be done. They came when they said and kept me informed of the progress, showed me the work as it progressed. The areas they worked in were left clear and tidy and everything looks as if it will function properly. They seemed knowledgeable about their trade. The price was as agreed at the start.