Wicklen Limited

Having recently bought our house we asked Wicklen to replace some of the old clay drains. Keith came out to us promptly and agreed to undertake the work in the new year. We were kept informed throughout the work and everything was left clean and tidy. We would use again and trust the team’s knowledgeable and experience.

Clear information given about the way the work I was requesting -( replacing some 1980's drains with more modern and non leaky ones) - would be done. They came when they said and kept me informed of the progress, showed me the work as it progressed. The areas they worked in were left clear and tidy and everything looks as if it will function properly. They seemed knowledgeable about their trade. The price was as agreed at the start.

I contacted this company primarily as they are a Which trusted trader, but also as they had a number of good reviews . I submitted an online contact form, briefly explaining what the issue was and attached an image of the affected area. Keith from the company contacted me back the next day. He said he hadn't seen the image I had sent and he had merely been asked to give me a call. I explained what the problem was. After learning of my location Keith went on to tell me that the company was very busy at the moment and they wouldn't be able to come out until April. He therefore suggested I contact a more local company, and suggested some things they should investigate. I explained that I was happy to wait given their reputation and picking a local company out of the phone book wasn't the same as having a Which trusted trader. Keith said he understood this so he would speak to his engineer and contact me back the following night. A week later, I'm still waiting for the phone call. This may be a very good company but I will never know. What I do know is that this is not the level of service I expect from a Which or Trustatrade recommended company. If you say you're going call back, then call back, even if it's just to say you're not interested in the job.

We recruited this company to investigate a sewage smell coming up into our property, we were starting to lose hope as many other supplier had investigated but couldn’t get to the bottom of it. Much to our surprise within a few days the issue was identified. We instructed them to progress and carry on the work, we were in a rush to get the issue sorted. Despite a busy calendar the company had moved things around and started that week, within one week the issue was resolved and the smell removed from the house. We were very impressed with their capability , professionalism and efficiency to get the job done. If we have any other issues they will be the first company we call!

Keith came to check out the problem. They were able to attend the next week and worked through freezing weather for three days identifying and correcting the problems. They are a friendly and enthusiastic team and worked hard. They are very tidy and very helpful. We have used them before and would do again and would recommend them to friends and neighbours.

I called in Wicklen Ltd to give me some advice and a quote on what looked to be a drain-related problem. Keith spoke to me on the phone and took lots of preliminary details. He told me to prepare for a camera survey, but on arrival he knew from just viewing the issue what was needed, so I saved the survey fee straight away. He talked me through the solution and gave me a quote for replacement section of the drain/removal of saturated soil etc. A few weeks later Keith and his sons turned up to begin work. They couldn't have been more polite or helpful. I then went away for a couple of day's holiday and it was all done when I came back. Excellent company and I highly recommend.

Keith and Harvey have been out today to do a camera survey on our blocked outside drain that was causing damp. They located the problem and fixed it straight away. Last year, they improved our rain drainage system at the front of the house as the water wasn’t able to clear away quickly enough during heavy rain and causing flooding. The new drainage system that they installed is very effective even in heavy rain so we no longer need to worry about flooding!

Despite poor weather, the 3 guys worked hard throughout and were cooperative and pleasant to have on site. They kept us fully informed throughout the process and completed the job exactly as require. Would thoroughly recommend.

I noticed our rainwater drained straight into a hole in the ground and had the experts in to make it good. Harvey and Dan did the CCTV survey on all drainage pipes, talked me through their findings and we agreed to install two gulleys, replace a section of broken pipe and power flush the rainwater drains. They did a very thorough job, carefully replacing our driveway paving blocks and setting the gulleys in concrete, removing all rubble and sweeping worked-on areas at the end. We ended up also installing a linear gulley behind the garage and replacing an additional bit of pipe. Will be calling them again for any drainage works. They are knowledgeable, careful, considerate, polite people who take pride in a job well done at a fair price.