Wicklen Limited

Having recently bought our house we asked Wicklen to replace some of the old clay drains. Keith came out to us promptly and agreed to undertake the work in the new year. We were kept informed throughout the work and everything was left clean and tidy. We would use again and trust the team’s knowledgeable and experience.

Clear information given about the way the work I was requesting -( replacing some 1980's drains with more modern and non leaky ones) - would be done. They came when they said and kept me informed of the progress, showed me the work as it progressed. The areas they worked in were left clear and tidy and everything looks as if it will function properly. They seemed knowledgeable about their trade. The price was as agreed at the start.

I contacted this company primarily as they are a Which trusted trader, but also as they had a number of good reviews . I submitted an online contact form, briefly explaining what the issue was and attached an image of the affected area. Keith from the company contacted me back the next day. He said he hadn't seen the image I had sent and he had merely been asked to give me a call. I explained what the problem was. After learning of my location Keith went on to tell me that the company was very busy at the moment and they wouldn't be able to come out until April. He therefore suggested I contact a more local company, and suggested some things they should investigate. I explained that I was happy to wait given their reputation and picking a local company out of the phone book wasn't the same as having a Which trusted trader. Keith said he understood this so he would speak to his engineer and contact me back the following night. A week later, I'm still waiting for the phone call. This may be a very good company but I will never know. What I do know is that this is not the level of service I expect from a Which or Trustatrade recommended company. If you say you're going call back, then call back, even if it's just to say you're not interested in the job.

We recruited this company to investigate a sewage smell coming up into our property, we were starting to lose hope as many other supplier had investigated but couldn’t get to the bottom of it. Much to our surprise within a few days the issue was identified. We instructed them to progress and carry on the work, we were in a rush to get the issue sorted. Despite a busy calendar the company had moved things around and started that week, within one week the issue was resolved and the smell removed from the house. We were very impressed with their capability , professionalism and efficiency to get the job done. If we have any other issues they will be the first company we call!

Keith came to check out the problem. They were able to attend the next week and worked through freezing weather for three days identifying and correcting the problems. They are a friendly and enthusiastic team and worked hard. They are very tidy and very helpful. We have used them before and would do again and would recommend them to friends and neighbours.

I called in Wicklen Ltd to give me some advice and a quote on what looked to be a drain-related problem. Keith spoke to me on the phone and took lots of preliminary details. He told me to prepare for a camera survey, but on arrival he knew from just viewing the issue what was needed, so I saved the survey fee straight away. He talked me through the solution and gave me a quote for replacement section of the drain/removal of saturated soil etc. A few weeks later Keith and his sons turned up to begin work. They couldn't have been more polite or helpful. I then went away for a couple of day's holiday and it was all done when I came back. Excellent company and I highly recommend.

Keith and Harvey have been out today to do a camera survey on our blocked outside drain that was causing damp. They located the problem and fixed it straight away. Last year, they improved our rain drainage system at the front of the house as the water wasn’t able to clear away quickly enough during heavy rain and causing flooding. The new drainage system that they installed is very effective even in heavy rain so we no longer need to worry about flooding!

Despite poor weather, the 3 guys worked hard throughout and were cooperative and pleasant to have on site. They kept us fully informed throughout the process and completed the job exactly as require. Would thoroughly recommend.

I noticed our rainwater drained straight into a hole in the ground and had the experts in to make it good. Harvey and Dan did the CCTV survey on all drainage pipes, talked me through their findings and we agreed to install two gulleys, replace a section of broken pipe and power flush the rainwater drains. They did a very thorough job, carefully replacing our driveway paving blocks and setting the gulleys in concrete, removing all rubble and sweeping worked-on areas at the end. We ended up also installing a linear gulley behind the garage and replacing an additional bit of pipe. Will be calling them again for any drainage works. They are knowledgeable, careful, considerate, polite people who take pride in a job well done at a fair price.

A very complex project delivered on time and to a high standard. Planning was critical which included liason with a number of suppliers of materials, plant and equipment. The team were very courteous throughout and caused minimum disruption considering the nature of the work, which was to replace an old Septic Tank with a new Sewage Treatment Plant and replace all of the old rainwater drainage to a new Pumping Station.

The work undertaken by Wicklen involved drain clearance and investigation followed by installation of replacement pipes and new drains. Wicklen promptly responded to make the blocked drains safe. Completed CCTV survey and discussed their findings with us. Produced a clear plan of action and estimated costs. Regularly kept us informed during the course of the work and showed us what was being done. The team of Keith, Harvee and Dan are easy to deal with, worked very hard and completed the project to a very high standard. Everything cleaned up when the job was finished.

A job well done by professional, polite, and friendly people. Area left clean and tidy when finished. Would certainly use them again if needed.

Knowledgeable, explained what was needed to complete the job. Work was tidy and neat. The company exceeded my expectation by getting the job done in a day, because of the red warning storm expected for the next day.

Having completed a survey of our rainwater and sewerage drainage systems, Keith and Harvey accommodated a very prompt return to make temporary provision to the failing rainwater drainage system, ahead of a likely spell of wet weather. This has enabled us to discuss in detail and plan for the new system with peace of mind that any rainwater will been diverted away from our house in the meantime. We were very pleased that Wicklen were able to return to complete this work for us so promptly, as they have a full schedule and at a time when the whole building sector is quoting long lead times. A very professional service built up over 40 years in the industry, polite and tidy when undertaking the work.

We needed a drainage installation, including soakaway, which had to be positioned beneath the lawn in our front garden. The work was completed very carefully, efficiently and within agreed budget. We would 100% recommend Wicklen for their first-class knowledge and ability to deal with the problem. They were very friendly, considerate and reliable and we are delighted with the result. Very clean and tidy workers who kept us informed of progress and returned the garden to its original condition. Thank you to Keith and Harvey.

Arrived promptly, did survey, explained problem which was a build up of grease in pipe, and then removed it with great affect using rods first, then a jet wash excellent service. I would recommend this company to anyone.

Very aggressive and bad attitude after asking for assistance once job completed. They simply couldn’t care less once off the site. Beware overpricing if they find something else that needs doing.

Old cracked drains were replaced quickly and efficiently. We were shown what was going on throughout. Great communication, nothing was too much trouble. The team was friendly, honest and very hardworking. The site was tidied up every day before they left. Excavation was then carried out to check the rainwater pipes and it was found that extra work was needed so a price was agreed and the work was duly carried out. The block paving had to be lifted but was put back seamlessly.

Initial big drainage problem sorted by going underground and replacing existing pipe system which was not fit for purpose. Everything explained as the work progressed and when completed the whole area was left very tidy which included the relaying of various patio slabs. We now have an excellent drainage system and cannot fault this Company from start to finish. YES, you can trust Wicklen, they are experts at their trade

Underground drainage repairs carried out very tidily and satisfactorily. I would certainly use them again.

I have known Wicklin for over 10 years. Nice people to deal with - straight forward, reliable and perform to plan. I believe they know what they are doing. Will go the extra mile. Their work is well thought through, executed to a high standard and delivered clean and tidy. We were very happy.

Hi, I have just had a repair to my soil pipe and a drain completed by Wicklen Limited. The company and its representatives did a first-class job. The repairs were completed in a timely manner, over 3 days. The quote was accurate and adhered to as was the scope of work. I was very impressed by the friendliness and the operating procedures employed by the men, they kept me advised of the progress and planned works for the following day. They cleaned up after themselves after every shift and worked with minimal disruption, always leaving the services usable at the end of each day. I would highly recommend this company as I found them both trustworthy and expedient in there work. I would have no qualms about using them again. Well done guys.

I have used this company before and so had no hesitation in contacting them again. They investigated the storm drains to the front of the house and after inspecting them and showing me their condition we took their advice and had all of them renewed. The work was carried out in a professional and friendly manner and the site was cleaned and tidied each day before they finished. Very satisfied with the whole experience.

First class service, were booked to replace surface drains fitted by block paving outfit [before we purchased property]. Keith came and gave us an estimate for the work but on further investigations with underground camera discovered our sewer pipe from house was fractured he showed me the problem on the screen and told me it really needed attention. He revised the quote and carried out the repairs straight away. They are a great team and did a first class job.

Prompt attention to our request for advice and subsequent work required. Although the job involved some disruption to our home environment, the company kept us fully informed, the area tidy and sympathetic efficiency for a domestic environment.

My daughter had used Wicklen previously, so I knew that their work good. There was more work involved than I had initially thought, but they kept me well informed as the work progressed. Of course having drains replaced is very messy and muddy but they cleared up well after themselves and I was very pleased with the results. They were a lovely team and I would definitely recommend them.

1st job was to modify the existing drainage system from my house which was completed successfully. 2nd job was to install a new drainage system from my drive to the general drain outlet which had to be rerouted due to a large drain from the road crossing my land which took longer than they had planned but it was also completed successfully. 3rd job was to replace the existing sewer manhole lid which was ill-fitting also completed successfully I am satisfied with the work done as the 2/3 workers did well in extremely trying conditions, weatherwise. I can recommend the Company.

We had underground drainage work carried out by Wicklen Ltd., a very knowledgeable, helpful, friendly and efficient company who kept us informed at every stage of the work as it progressed to the agreed schedule. The budget was slightly flexible to allow for any extra work etc. Highly recommended!

We had a problem which needed investigating but through their experience were able to identify and then resolve. Kept me informed during the process so I was able to understand what they were doing and what the issue was.

My drain, which takes water from the roof and bathroom, was overflowing into the neighbours' garden. Unsure how to proceed I looked at the Which Traders site and selected Wicklen Ltd. Arrangements were made for an inspection visit confirmed by phone first. An initial unblocking attempt showed that a more severe problem existed and an arrangement for extra work was started a day or so later. Some underground pipework was necessary to be replaced, it also included a new drain unit. All was completed the same day including the replacement of brick paving. It was hardly noticeable that work had been carried out, all was tidied up. The job cost rather more than I was expecting but I had no previous experience of such work and its probable costs and at every stage I was notified of the procedure to be undertaken and the costs so I put it down to be a one off job. I would not hesitate to ask them to do future work if I had another drainage problem.

Initially contacted Wicklen to check for suspected problem with bathroom drain. Nothing serious found. Also to look at problem of tree roots which were completely blocking a surface water drain. Harvey explained the need to install a new pipe & gully which involved digging up a section of our drive and also to create a new soakaway in a nearby flower bed. This work was carried out very efficiently with a minimum of mess & no damage to our shrubs or flowers. In summary, we found Harvey to be extremely pleasant & friendly and it was clear he takes a pride in his work. S & J Lichfield, Staffs.