Endorsed by Which?

Williams & Yates

4.4

14 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

OUR EXPERIENCED TEAM COMBINED WITH A PASSION FOR QUALITY, CREATES AN AMAZING EXPERIENCE FOR OUR CLIENTS
At Williams & Yates, passion combined with experience leads to a service tailored to you. With our award-winning management team having decades of knowledge within the industry your move is in safe hands. The attention to detail and high-level services has enabled Williams & Yates to build its reputation of premium quality.

Williams & Yates was born from the desire to provide a quality service that is innovative and reliable for national and international shipments. We work closely with many repeat clients which has enabled the business to really understand our clientele and what matters most to them and thus provide a tailor-made service to suit.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • packing dismantling re-assembly
    • self storage

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.4
14 reviews
Customer Service
4.4
Quality
4.4
Value
4.4
Sort by
Horrendous experience. Broken items and poor communication.
Customer Service
Quality
Value
Using Williams & Yates has been a disaster. I strongly advise against booking. Multiple smashed items, extremely poor communication, empty promises, highly unprofessional. To save yourself a huge amount of distress and bother, I would steer well clear.
Customer in Greater London Posted on 06/12/2024 , work completed 18/10/2024
The trader replied (on 18/12/2024)
Unfortunately, many additional items were added by the client on the day of the collection and these items were also not packed by us. We cannot accept responsibility for items that were not professionally packed by us. Upon attempting to resolve the issue with the client we were repeatedly threatened with 1-star reviews which we find unfair in the circumstances. The requests made of us of a full refund for the move and responsibility for items not packed by us we did not feel was an amicable resolution. We feel we have acted fairly with this client and are confident that this is an isolated issue for which we cannot be held fully responsible for.
Professional Service
Customer Service
Quality
Value
We used Williams & Yates for our move back to the Uk, the service we receive 10/10. The communication with Silvia was excellent and we were kept up to date at all time of the shipment details. Moving across the pond has been daunting in many ways but Williams & Yates was the part of the loving experience that we had the most confidence in at all time.
Customer in Central Bedfordshire Posted on 28/08/2024 , work completed 19/08/2024
Delighted
Customer Service
Quality
Value
Really fantastic experience with Williams & Yates. Michael and Josh were excellent with our move, absolute superstars. We chose W & Y due to their reputation as a quality mover and that is exactly what we got. Our items have arrived safely in New York and in time with nothing broken. Delighted!
Customer in Greater London Posted on 24/08/2024 , work completed 02/08/2024
Highly recommend
Customer Service
Quality
Value
I used W&Y upon recommendation from friends and we are very pleased we did. We received a quote from Shane who went into a lot of detail when he came out to meet us. He covered things that others failed to take into account and t his provided us much reassurance. The movers were equally as diligent, Michael and Dilan stood out particularly and are a real asset to this company. We felt in safe hands throughout the process for what was a an apprehensive time for my family We are very thankful and pleased with the quality of the packing, moving and delivery and would like to extend our thanks to the whole W&Y company involved in our move.
Customer in Greater London Posted on 14/05/2024 , work completed 03/05/2024
Brilliant Service
Customer Service
Quality
Value
A brilliant service from Williams & Yates right from inception to the aftercare, a thoroughly excellent experience moving from London to NYC. The detail of the estimator really gave us the confidence that we would be in safe hands with the team both in the UK and the US, no stone was left unturned. We had a few exceptional items that required specialist crating including a chandelier. In addition there was some awkwardness at the property we moved from, our home for 20 years, with some items being required to be hoisted over a wall to the rear of the property. The team handled everything with extreme care. Everything was very well wrapped. At the delivery in NYC we experienced a service equal to that in London, polite, bubbly and skilled team who seemed to not only know what they were doing but also have a passion for what they do. Overall the service was exceptional and without hesitate I would recommend their services and certainly I would commission Williams & Yates again for another move.
Customer in Greater London Posted on 26/04/2024 , work completed 12/04/2024
I can't praise them enough! Meticulous, organised & worth every penny!
Customer Service
Quality
Value
We relocated from The UK to Italy at the start of the year and I stumbled upon William & Yates after a thorough google search. Having read multiple reviews online I contacted the company for a quote. They were brilliant from start to finish. Approachable, available, transparent with costs and incredibly meticulous and organized. Due to our employment, we have relocated internationally about half a dozen times and William & Yates are by far the BEST relocation company I have ever encountered. The meticulousness with which they wrap and the care and attention to detail they have is beyond anything I have ever experienced. The staff are knowledgeable and fastidious and made facing all of the customs and insurance documents required manageable. And the movers themselves both in the UK and Italy were fantastic. Truth be told, I feel so lucky to have found them and for anyone who is as finicky and perfectionistic and discerning as I, rest assured you will be in great hands with William & Yates!
Customer in Norfolk Posted on 14/03/2024 , work completed 16/02/2024
Great service
Customer Service
Quality
Value
Williams and Yates moved contents of our flat from London to USA. They offered personalized, courteous, and attentive service, just a phone call or email away. The movers were on time, and did a great job in packing our stuff. And the price was very competitive. I only have good things to say.
Customer in Greater London Posted on 23/11/2023 , work completed 02/11/2023
Faultless
Customer Service
Quality
Value
Booked these guys for quite a large and complicated move. Had the privilege of a team of seven men. Each and every one was polite and professional. I’d anticipated a long and stressful day such as my experience of many previous house moves. These guys made it painless. Just finished unpacking and everything is in perfect condition.liked the custom tv crate and the vans were well equipped with all the kit they needed . Basically can’t fault them! The only way it could have been improved is if they’d stuck around to help me decorate the place .
Customer in Greater London Posted on 29/10/2021 , work completed 22/10/2021
Horrible experience
Customer Service
Quality
Value
Movers lost a box, forgot a suitcase and a box during the move, which luckily were found and handed over to concierge. When moving an artwork, movers damaged floors, one of the movers got a bleeding and got blood on the sofa and all the floor. When leaving the apartment, movers left all lights on and windows wide open. And to top it all up, when moving a large sofa through stairs, movers damaged stairwell ceiling and walls from floor 6 to ground floor, got stuck with the sofa at ground floor and then came with a waiver to be signed. Not even mentioning any damage already inflicted. Then the company refused to cover damages they inflicted prior to making us sign the waiver under duress since the waiver was signed. After Google review posted the company manager asked for a call and later wrote William and Yates will cover the damages. But once they got a quote, they changed their mind again and refused to pay again. Communication with W&Y manager was appalling. He constantly twisted facts and kept repeating things that were untrue to justify their actions.
Customer in Greater London Posted on 25/08/2021 , work completed 07/05/2021
Best Service I have Used
Customer Service
Quality
Value
Where do I Start! I have worked in the telecommunications industry which has meant that I have moved around the globe at least 8 times in the last 25 years and have therefore experienced plenty of home moving companies in my time. Williams and Yates are by far the best service in comparison to all. Back office team - fantastic in keeping me update date. I had a good idea when the shipment was expected into port and things seemed to go just about as planned, I was notified at all times when relevant details became available. Moving teams - In the UK the team worked effectively and efficiently. The speed and accuracy when better than I have experienced. Not a single items was broken! They really seemed to know what they were doing. Due to complications with shipping at the time of my move with Covid and availability of transport, Annette suggested that we send all of my belongings to their storage depot to be loaded rather then packing everything up into the shipping container outside my house. I am glad that we were able to move with such advice as this massively limited the stress and worry on the day of the move. Very pleased indeed with WIlliams and Yates and no doubt will be using again when I move back to the UK. Eventually.
Customer in Greater London Posted on 10/08/2021 , work completed 29/07/2021
Endorsement reference - Extraordinary work
Customer Service
Quality
Value
Over the moon with the work, couldn't sing their praises enough and really wan't to shout about them when I used them. I wont go into much detail but I had to ask this company to move furniture and even broken furniture from a Vila in Spain and asked for it to be exactly the same. I also asked if they could mirror any of the rooms in the new place to help settle in more. the company went above and beyond to the last details to make this happen for me and my family. I have recommend them already and will continue to do so. A big thank you to this company.
Posted on 25/08/2020 , work completed (undated)
Endorsement reference - Exceptional work.
Customer Service
Quality
Value
We have used this company over the years and their other company. Always really happy with the work. very reliable and actually offered to help with our move as we have given them business. they are always professional and punctual. I can not fault them. Really great tradesman. Office staff is always been great and flexible. We would not use any other companies.
Posted on 19/06/2020 , work completed (undated)
Endorsement reference - Would highly recommend
Customer Service
Quality
Value
Very pleased with the work, couldn't be happier the guys were professional,l quick and reasonable priced.the office staff and customer service were great. All together really fantastic company, I would highly recommend.
Posted on 12/06/2020 , work completed (undated)
Endorsement reference - Great company to hire for removals
Customer Service
Quality
Value
Hired them to pack up my room in London and put it in storage while I was in America. They did a great job!
settie1001 Posted on 05/06/2020 , work completed (undated)