Willis-West Plumbing & Heating Ltd

The usual great service from Willis West. Constant contact throughout to keep us up to date with progress, arranging visits and to check the issue was now resolved.

Mark was friendly, punctual and helpful. All costs were transparent and explained to me. It's such a relief to find someone I trust to help me with an area I know so little about. I highly recommend Mark's service.

As a member of Which, I sought and found this company on Which’s Trusted Trader list. (Thank you Which) I was very pleased with the work done of servicing my two gas fires. They made a preliminary visit to assess any problems and then we agreed on a date, cost and time to complete it. They went above and beyond the usual service as one fire was previously installed incorrectly. I was given advice and the procedure to follow to rectify this which I am currently following. They also noted that the gas line meeting the gas meter was faulty, which immediately needed to be fixed by the gas supplier. The Engineer, Mark Willis, informed the necessary people and the gas supplier team soon attended fixing the problem. I was very impressed with the professionalism of Mark Willis and will continue to use this company in the future.

Got a new boiler installed to replace an old one that had given up the ghost. Marc did the install clean, neat and tidy work. Google communication all round and quick turnaround too. Would definitely go with them again for future work.

Mark installed my new boiler 4 years ago and there have been no issues at all! I have had Mark service the boiler ever since and he has been very helpful and tidy. Communication has always been very good… I would highly recommend Willis West!!!!

Tap installed in the garage, very happy with the quality of work and communication. Mark initially visited to check the feasibility of running a tap into the garage and provide an estimate. Second visit to install tap. I found Mark to be punctual, with good comms with a high standard of work with no mess.

Repair of dripping shower. Prompt, reliable and friendly service at a good price. Pleased with the work done and have rebooked Mark to do some work on our central heating system next month. Would recommend him without hesitation.

I contacted Mark after reviewing local traders on the Trusted Trader site. A day was booked with a preference for a morning slot. On the allotted day Mark sent a text giving the time of his ETA which was followed by a second text saying he would be arriving shortly. The work to be carried out was servicing 2 gas fires. On entering the house both he and his apprentice removed their shoes and placed a worksheet in the area of work on the floor before starting. The work was carried out in an efficient and methodical manner. The external gas meter was checked to ensure the pressure was correct and where possible flues were checked too. He also checked our carbon monoxide monitors and informed me that one no longer met the required regulations. At all times Mark was pleasant and informed me of what he was doing. To sum up, I would use Mark again and has been informed that I will use him next year when the service is due

I found Mark Willis through Trusted Traders and he has been servicing my boiler for a few years now. A couple of times we had other unrelated and minor plumbing issues which Mark was able to diagnose quickly and fix in minutes. Then last week the boiler just stopped working unexpectedly with an unusual error code showing up. Despite knowing that Mark was usually fully booked weeks ahead I thought it might be worth ringing him. He was working not very far away and found time to drop by - identified the cause, an air-locked pump, fixed it and showed me what to do if it happened again. That's what I call proper customer service - but it does help if you stick with a good tradesman who then gets to know your system and can respond quickly when needed. Well done Mark.

We were impressed by communication, work ethic and professionalism. We had a new water tank installed and a Hive system implemented . Our water pressure is now 100% better and the Hive system works well . We would strongly recommend Willis-West and would certainly be in touch with them for any future work.

I contacted Marc following a 5 star recommendation by Which. His first visit was to service the boiler and gas fire. He and his assistant arrived as planned and carried out the services competently and cleanly. (His later invoice matched his quote.) We discussed current problems with uneven heating of the radiators, frequent need for bleeding and problems with the header tank. I have accepted his quote for the planned work and look forward to working with him again.

Mark Willis installed our Worcester Bosch boiler several years ago and we were so grateful to have found him. He has been back regularly to service the boiler. This time, his colleague, Michael, did the service and we were equally pleased. He was quiet but friendly and just got on with the job efficiently. There was no mess or disruption. Perfect.

Mark services our boiler every year and is very reliable and does an excellent job. He even sends a reminder. We can definitely recommend him.

We were more than delighted with the service we received. Willis-West took full account of our needs and went far beyond the minimum to respond to them. The engineers were most punctual, most tidy and clearly were very expert in what they were undertaking. Various historical issues arose in the process of installation (our house is quite old) but they were addressed most professionally and with full consultation with us. I can fully recommend Willis-West without any reservation.

Mark’s responsiveness and communication were excellent. Arrived on time, quickly assessed the problem with our boiler and resolved it - something a number of other engineers, including from Scottish Gas, had failed to do. We are more than happy to continue to use his services and recommend him to others.

Mark was asked to service our gas boiler and investigate the control system which had stopped working properly. He clearly communicated the issues he found and worked through a properly costed and commercial solution to them. He never overpromised and always turned up when he said he would - the live tracking of his arrival time was extremely helpful. Boots off at the front door was a good first impression and was a sign of how tidy he left things. I would have no hesitation in recommending Mark and will use him again.

Great communication before the job, excellent timekeeping and a really well done, very tricky job. Mark was very respectful and explained everything well before proceeding either the sort. The kitchen was left immaculate. 5 Stars!

Mark and apprentice Michael carried out work on our central heating system This included a cleanse of the system, installing a magnetic filter and replacing a radiator Both had excellent communication, were punctual, respectful and professional. Mark was very patient and communicated with me before and after the job. Will certainly use this company in the future and would not hesitate to recommend to anyone.

This is the annual service to our central heating boiler which Willis West fitted in 2017 and has serviced each year since. As usual a prompt reminder and flexible appointment. A punctual, friendly and efficient operation. Excellent.

I’ve found Mark of Willis West Plumbing & Heating to be someone you can rely on. He responds to phone and email messages in good time and does what he says he’s going to. He’s been very helpful with issues I’ve had in my property, willing to find a fix to trickier problems. Other tradesmen I’d spoken to were reluctant to take on a piece of work I needed done but Mark was able to come up with a solution and carry it out. Doing the job, he kept in mind the end result I was hoping to achieve and did this while keeping disruption to a minimum. The job required other tradesmen and Mark organised this too. I’ve been very happy with the support I’ve received from Mark and would continue to look to him in future.

Excellent service offered by Mark and his colleague. Mark was quick to answer my email messages and very professional. I had my boiler serviced and Mark also took time to check a leaking radiator. Very happy with the service provided and will definitely be using Willis-West Ltd again.

Mark has provided a superb service. It was a long and complicated job - the old boiler needed changing along with the gas supply pipes, and the piping to the radiators. He also did a thorough check of the existing radiators. He removed all bathroom fittings so tiling work could be done, then reinstalled them, solving a problem with the position of the toilet cistern in the process. He also put in a new gas hob, kitchen sink and taps, and resolved a problem with the position of some of the kitchen piping. He installed new plumbing for a washing machine where there was none before. Mark has been reliable and flexible throughout, happy to co-ordinate his work with other tradesmen throughout the process. He's also been happy to accommodate changes to the original plan along the way. Where a small leak occurred into the downstairs flat, due to the old plumbing being replaced, he was proactive and quickly resolved the issue, communicating with all concerned and ensuring the problem was resolved. He's provided helpful advice along the way and his communication's been very good. I've been away for parts of this work and knowing I can rely on him has made a big difference. I'll be using his services again in the future.

We had to upgrade our very old boiler in our flat so got in touch with Mark at Willis West to install a new one. I couldn't be happier with the quality of work done and the friendly service provided by Mark. An expert in his trade, always booked up (if your tradesman offers every available slot in the week then I'd be concerned!) and easy to work with. Highly recommend.

Willis West carried out an annual boiler service for me. Quick response to my initial enquiry for a quote and managed to fit in the job when it suited me. Arrived on time, carried out the work without hassle and once complete, he explained what he had done and the recommendations. The gas safety certificate was sent through promptly and payment online was quick and easy. Really happy with the service, will be using again in future and would recommend.

Mark went above and beyond to ensure the work carried out was to a high standard, and even went further to fix problems that previous workers had left when installing the kitchen. I will continue to use Mark's services down the line if it is ever needed.