Willis-West Plumbing & Heating Ltd

We were more than delighted with the service we received. Willis-West took full account of our needs and went far beyond the minimum to respond to them. The engineers were most punctual, most tidy and clearly were very expert in what they were undertaking. Various historical issues arose in the process of installation (our house is quite old) but they were addressed most professionally and with full consultation with us. I can fully recommend Willis-West without any reservation.

Mark’s responsiveness and communication were excellent. Arrived on time, quickly assessed the problem with our boiler and resolved it - something a number of other engineers, including from Scottish Gas, had failed to do. We are more than happy to continue to use his services and recommend him to others.

Mark was asked to service our gas boiler and investigate the control system which had stopped working properly. He clearly communicated the issues he found and worked through a properly costed and commercial solution to them. He never overpromised and always turned up when he said he would - the live tracking of his arrival time was extremely helpful. Boots off at the front door was a good first impression and was a sign of how tidy he left things. I would have no hesitation in recommending Mark and will use him again.

Great communication before the job, excellent timekeeping and a really well done, very tricky job. Mark was very respectful and explained everything well before proceeding either the sort. The kitchen was left immaculate. 5 Stars!

Mark and apprentice Michael carried out work on our central heating system This included a cleanse of the system, installing a magnetic filter and replacing a radiator Both had excellent communication, were punctual, respectful and professional. Mark was very patient and communicated with me before and after the job. Will certainly use this company in the future and would not hesitate to recommend to anyone.

This is the annual service to our central heating boiler which Willis West fitted in 2017 and has serviced each year since. As usual a prompt reminder and flexible appointment. A punctual, friendly and efficient operation. Excellent.

I’ve found Mark of Willis West Plumbing & Heating to be someone you can rely on. He responds to phone and email messages in good time and does what he says he’s going to. He’s been very helpful with issues I’ve had in my property, willing to find a fix to trickier problems. Other tradesmen I’d spoken to were reluctant to take on a piece of work I needed done but Mark was able to come up with a solution and carry it out. Doing the job, he kept in mind the end result I was hoping to achieve and did this while keeping disruption to a minimum. The job required other tradesmen and Mark organised this too. I’ve been very happy with the support I’ve received from Mark and would continue to look to him in future.

Excellent service offered by Mark and his colleague. Mark was quick to answer my email messages and very professional. I had my boiler serviced and Mark also took time to check a leaking radiator. Very happy with the service provided and will definitely be using Willis-West Ltd again.

Mark has provided a superb service. It was a long and complicated job - the old boiler needed changing along with the gas supply pipes, and the piping to the radiators. He also did a thorough check of the existing radiators. He removed all bathroom fittings so tiling work could be done, then reinstalled them, solving a problem with the position of the toilet cistern in the process. He also put in a new gas hob, kitchen sink and taps, and resolved a problem with the position of some of the kitchen piping. He installed new plumbing for a washing machine where there was none before. Mark has been reliable and flexible throughout, happy to co-ordinate his work with other tradesmen throughout the process. He's also been happy to accommodate changes to the original plan along the way. Where a small leak occurred into the downstairs flat, due to the old plumbing being replaced, he was proactive and quickly resolved the issue, communicating with all concerned and ensuring the problem was resolved. He's provided helpful advice along the way and his communication's been very good. I've been away for parts of this work and knowing I can rely on him has made a big difference. I'll be using his services again in the future.

We had to upgrade our very old boiler in our flat so got in touch with Mark at Willis West to install a new one. I couldn't be happier with the quality of work done and the friendly service provided by Mark. An expert in his trade, always booked up (if your tradesman offers every available slot in the week then I'd be concerned!) and easy to work with. Highly recommend.

Willis West carried out an annual boiler service for me. Quick response to my initial enquiry for a quote and managed to fit in the job when it suited me. Arrived on time, carried out the work without hassle and once complete, he explained what he had done and the recommendations. The gas safety certificate was sent through promptly and payment online was quick and easy. Really happy with the service, will be using again in future and would recommend.

Mark went above and beyond to ensure the work carried out was to a high standard, and even went further to fix problems that previous workers had left when installing the kitchen. I will continue to use Mark's services down the line if it is ever needed.

This is the first time for Mark to service our gas boiler. He arrived on time, carried out the work efficiently and courteously and gave us helpful advice about a gas fire and a radiator problem.

This was the first time I have used Willis-West. It was for a boiler service and I must say I was impressed by Mark. He struck me as being professional and competent (alerting me to something that had gone unnoticed by all previous engineers who had serviced the boiler over the past 9 years and advising me thereon without me incurring further expense ) as well as tidy in his work and friendly. Will definitely call again in regard to the boiler/central heating or plumbing in general.

From initial visit to give a quote to supply and fit a new boiler and replace bathroom tap through to finish of job Mark and Ben provided a genuine professional high standard in work communication attitude and courtesy. They deservedly earned what was charged. Without hesitation, I will recommend them at every opportunity.

We are thrilled to have recently found Mark Willis through this site and can vouch for the fact that he provides a fantastic service. From his first visit to assess the job, we realised he was someone who could be trusted. Our previous Worcester Bosch boiler had been driving us mad for well over a year. The pressure was continually dropping and our usual heating engineer suspected a leak but could not find out where it was coming from. We had wasted enough money on trying to get the boiler repaired and decided to go for a new one. It was only because of Mark's reputation (very much justified) that we went for another Worcester Bosch Greenstar boiler instead of a Vaillant, also recommended by Which magazine. He removed the old boiler and installed the new one for us on Wednesday, all with the minimum of fuss and cleared up properly afterward. He arrived at around 8.30am as promised and by late afternoon, the new boiler was installed and working and Mark was showing us the controls. Quietly efficient, he instilled confidence right away and along with his keen, helpful and cheerful, young apprentice, Ben, he just got on with the job. And I think the overall cost was much the same as the cost of installing the previous Worcester Bosch boiler nearly 12 years ago. One thing I would like to add is to say how great it is to see someone taking on an apprentice and obviously training them well. Ben seemed very happy in his job. It was a pleasure to have them here.

This trader gave the cheapest quote of those I'd gathered in the Glasgow area and certainly did not compromise on service. Job was done with no problems at all. Trader was courteous and caught me up to speed with how to change settings on the newly installed boiler. Excellent value. Highly recommended.

As always, courteous, timeous, helpful and tidy.

Mark has helped keep our gas central heating boiler going over a number of years and replaced a faulty timer on this occasion. He is always very helpful, efficient and friendly and we would recommend him highly.

Contacted Mark after my 13-year-old boiler gave up the ghost. He was very helpful & quickly diagnosed the problem and, as requested, provided a quote for the broken part (plus a service) and another for a new boiler. I opted for the new boiler which he was able to fit 2 days later and was fully operational by the afternoon of that day. He appeared to me to be well organised and just got on with it. At my request, he even had a look at an unused gas fire I've got to make sure it was safe. He also reduced his bill because the work wasn't as difficult as anticipated! Sterling effort - certainly will use again.

This the third time I have had my boiler service carried out by Mark. He provides a first class service. He is reliable, punctual and talks through things before completing the work.

Mark and his team installed a whole new heating system in my 3-bed flat, and from initial consultation to completed work it was a great experience. The system works a treat- just in time for winter, and everything about the workmanship and products was/is fantastic- informative about the products, punctual & friendly, and were able to deliver the project in a way that allowed us to continue full use of the apartment for the duration.

Mark installed a new boiler for me, and I was happy with the job and service he provided from start to finish. After calling Mark during his holiday week, he unexpectedly got back to me on the weekend before returning to work to see what he could help with. By this time I had spoken to other boiler experts, who were nice enough, but I trusted Mark’s advice and it was also important to me that he was a very friendly guy too…life’s too short to work with unfriendly people who don’t seem to want your business!! After speaking through what I was looking for with Mark he provided a number of quotes (one for a particular model that was cheaper than another company’s quote, who had only provided one single quote too) and I was able to choose a boiler that suited my needs. My job was given unexpected priority due to the critical hot water issues we were experiencing and not too long after contacting Mark he was in the flat and installing the new appliance. The installation was completed with minimal fuss and mess. Throughout our doing business Mark was also an excellent communicator and made it clear he would be available if any post-installation issues. Very happy with the service provided, top job Mark!!

Mark Willis has completed two jobs for me – annual service of gas boiler and, most recently, replacing the toilet syphon and fill valve – and I have been impressed with his workmanship, attention to detail and exemplary customer service skills. Throughout the process from initial enquiry through to completion of work, Mark is responsive, friendly and approachable. On his last visit to fix the issue with the toilet cistern, I asked Mark to adjust the fitting on the kitchen tap, and this he did willingly and at no extra cost. In addition, his rates are very competitive. Overall, Mark offers a reliable and professional service. I have no hesitation in recommending him for heating and plumbing work and I will certainly use him again for further work.

Mark has replaced an old built-in gas hob after offering to come out and see if it would be possible to fit a modern one in the existing worktop. He has a very pleasant manner and carried out the work promptly and efficiently, taking away the old hob and leaving everything clean and tidy. He tested the gas supply and sent a gas certificate promptly. I have no hesitation in recommending him as a trusted tradesman.

Mark (Willis West) installed our new boiler last year and I was very happy with his professionalism and workmanship. I had no hesitation in asking him to carry out the first annual inspection and servicing of the boiler and this was done as agreed in his usual thorough manner. The documentation he provided at the end of the job was all in order and the online payment process was quick and simple. All in all, I'd strongly recommend Willis West to anyone wanting installation or servicing of a gas boiler.

Mark provided an excellent service and was very communicative and helpful throughout. He visited to see the work required, discussed options with prices and carried out the work at the agreed time in one afternoon with instructions to let him know if there were any issues. I had one question that night which he resolved promptly in a text conversation. Communication continued throughout the process with everything up front and agreed upon.

This is the third time we have used Mark and as per previous jobs, Mark was very efficient and friendly. In addition to undertaking our annual boiler maintenance, Mark freely gave advice on smoke and cm alarms. All certificates were provided quickly. We would have no hesitation in recommending him to others.

Highly Recommended, as always. Mark was reliable, helpful, and tidy as ever. Job was done quickly and clear explanation given. Various options outlined for the quote. No other quotes considered due to emergency situation, but price was as expected.

Mark arrived promptly per our appointment. He identified pressure expansion problems in our boiler quickly , pumped up and repaired the pressure release valve in a relatively short time. No pretence that the job was complex. He was tidy and polite. The cost was reasonable and we will use him again. Shirley and Martin

We were so impressed with the thorough service that Mark completed on our boiler and gas fire that we had no hesitation in contacting him when we had an issue with our boiler`s water pressure. On contacting Mark he explained what the issue was and the cost to repair. Mark arrived when he said he would and carried out the work efficiently he also tidied up after himself as he went about his work. We will be happy to continue to use Mark`s company and have no hesitation in recommending his company to friends and family.

I asked Mark at very short notice to fit a new boiler for my elderly parents when their original boiler failed the gas safety inspection. I have previous experience of Mark's excellent workmanship in our own home; hence, I trusted him to do the work for my parents. Mark rearranged his schedule to fit the new boiler as soon as possible. Mark and his team worked incredibly hard to ensure the work was completed within a day and with minimal disruption and stress to my parents. On completion of the work, a family member commented that "Mark has left the place spotless. You wouldn't know they'd been". The new boiler is working well, Dad is hugely relieved. Thank you Mark from Mum, Dad and all the family.

Excellent service. Have been trying to find a good plumber for ages and am delighted to have finally found one! Having come out to look at the job, he gave me a good quote which he kept to when he returned. Mark was tidy, informative, and did a brilliant job. Highly recommend this plumber.

Mark was reliable, courteous, tidy, and quick as ever - highly recommended. Job was to fix a problem caused by someone else's work and has been successful.

Mark worked exceptionally well to work out the best solutions to our need for a new boiler without disrupting the rest of the house and plumbing. This used a series of wifi units to great effect. The boiler replacement was not straightforward due to age and space constraints but the end result was excellent. Mark communicated well at all stages and was great at keeping the house clean and tidy. I think the key element for me in deciding on Mark for the work was the way he ensured he understood the system and my requirements. I would use mark again for any work required.

Good reliable service. Gives you confidence he knows what he is doing and explains things very clearly. Responds promptly to messages. Would be happy to recommend to anyone.

Mark regularly services our CH boiler and gas fire. He has also carried out repairs in the past as he did on this occasion. As always, his problem-solving skills came to the fore and he was able to diagnose the issue and come up with a simple solution which has been successful.

Came at short-notice. Simple problem to diagnose and fix, repaired quickly. Cost less than expected. Respectful, tidy, and good communication as ever. Even asked if I wanted to keep the old corroded parts of pipe.

Mark (Willis-West) impressed at his initial visit to the site with his knowledge of possible problems and solutions to the replacement boiler installation. He provided a variety of options in his quote which was helpful in informing my decision on which boiler would be best for our particular requirements. Mark organised the necessary scaffolding for the work and a timescale for its installation/removal, and the actual boiler installation itself. Mark was helpful in offering to chase up the scaffolding firm in the event of the scaffolding not being removed at the agreed time, although this wasn't necessary, as it turned out. Mark and his colleague Davie attended the site on the agreed date and worked steadily almost without a break to complete the work in 1 day rather than the 2 days which had initially been pencilled in. They were both pleasant and courteous and took care to keep the flat clean and tidy throughout. I was kept well informed before, throughout and after the installation and Mark was very helpful in resolving an issue with the payment for the job caused by me inadvertently making a duplicate payment which was refunded very soon after Mark's intervention. I am very pleased indeed with the new boiler and with Mark and Davie's efforts on the day. I wouldn't hesitate to recommend Willis-West to anyone considering similar work and I shall continue to involve Mark in the ongoing servicing of the boiler.

I have used Willis-West Plumbing for over 5 years and Mark provides nothing but excellent service. He is always professional, upfront and honest with the work being performed. On this occasion, Mark serviced the boiler and managed to fix the very annoying and persistent noise coming from my water heater - for free! Highly recommended!

Mark has been servicing our CH boiler and gas fire for some years now. He has also carried out another repair on our disappointingly reliable Vaillant boiler. On this occasion, there was a fault with the boiler that was not straightforward to diagnose but Mark and his colleague went through the possibilities systematically, identified the issues, advised what was required, gave a price for parts and labour, and as soon as the parts were available, returned to carry out a successful repair with the minimum of fuss. I would have no hesitation on recommending Mark for any CH-related work.

Mark and his colleague arrived at the agreed time, carried out the repair in a friendly and professional way and, in spite of having to lift carpets and floorboards, left the house exactly as they found it. I can recommend them without hesitation.

Added disconnection of my old cooker to the schedule at short notice after I forgot to advise that this was required prior to delivery of the new one Disconnection of old cooker by new employee, David, just as polite and courteous as Mark Connection of new cooker by Mark and David (David being mentored), very quick and clean, explained what had been done, and even set the time on the cooker exactly right

Mark installed a new boiler and replaced some radiators. I really appreciated his help in choosing the right boiler. He very carefully considered all the issues in our house and made some great recommendations. He communicated very clearly about how long the work would take and was exactly on schedule. Also, the amount he quoted was the amount he charged. There were no extra costs - he was very straightforward. The new boiler is working great! I was anxious about getting this work done, but Mark is exactly the kind of person you want working in your house. He’s considerate and very motivated to finish the job. He managed everything really well and that made the process much less stressful for me.

The job was for a new boiler and radiators.All work completed to a high standard and to the quoted price. Mark is really approachable and friendly. He kept me informed at every stage. Everything was tidied up after too. I’m delighted with the new boiler and radiators and would highly recommend Mark.

Mark has done both plumbing work and gas fitting work on my flat in Glasgow, and his work has been excellent throughout. He is very skilful and extremely helpful, and can be relied on in all sorts of ways to carry out your instructions. It is a pleasure to give him my highest recommendation.

I cannot recommend Mark and his team enough. He installed a combi boiler in a new location for us, fixed the gas pipes under the house to make them safe and installed a new shower. He was so reliable, courteous, made a huge effort to keep everything clean, and worked non stop. He's also been on hand to help us after the job finished when our dodgy old radiator pipes started to play up. Thank you Mark!

Mark fitted my new boiler this week, he was very professional and carried out a great job. On time and very reliable. He's very knowledgeable and helpful. Would highly recommend him to anyone

Mark is very professional,easy to deal with,resourceful and a problem solver. He did a very good job,neat and tidy and at a very competitive rate. I would highly recommend Mark for boiler specification,supply and installation.

Mark was recommended to me by a local electrician. He was just leaving for a holiday when I called him to arrange a quote and said he would be in touch as soon as he got back. He was true to his word. He took the time to find the best means of fitting an external tap with minimal disruption to internal and external structures, and serviced my boiler. He was reliable efficient and exceptionally clean and tidy taking on and off overshoes as he came in and out of house. He explained everything as he went along. I can highly recommend and will be using him again in the future.

Mark was very helpful and did a great job fixing a minor issue with our boiler and carrying out a service. He was friendly and on time, would thoroughly recommend Mark.

We had to have our previous boiler replaced in October last year. We’d had a few other quotes, but felt that the quote we received from Willis West was very clear and honest in terms of what we did and didn’t need. Following the quote, the communication was good and Mark managed to fit us in before his holiday. Mark and Kenny were both very polite, taking their shoes off while in the house and making sure to thoroughly clean up as they were working. After the boiler was installed, Mark took time talking me through the controls etc and offered to return in an evening if the radiators needed bled. We’re very happy with the Worcester Bosch boiler, we’ve had no problems in the 5 months or so since it was fitted. We will definitely be having Willis West back again to perform the annual service.

When we needed a new boiler, Mark came highly recommended from a friend and didn't disappoint. He was was easy to contact, happy to walk us through all the options our flat could accommodate, gave us a great price and did a fantastic job on the installation. A pleasure to work with, and highly recommended.

I came across Mark and his firm via Which? Trusted Traders and in my opinion all of the complimentary reviews that he has received are well deserved. Mark was quick to make an appointment to deal with a problem with my central heating boiler. His work was carried out in a prompt and very professional manner. He is a very pleasant character who explains clearly what requires to be done. He is a tidy worker and even takes his shoes off indoors! I have no hesitation in recommending him to any potential customer.

Mark has been servicing our appliances for some years now, as well as undertaking a major repair on a previous occasion. He keeps us right as to when a service is required and appears promptly and gets on with the jobs in hand, making no mess and working very efficiently. He's always pleasant and able to explain any issues that might crop up (none this time, I'm glad to say!). I'm very happy to recommend Mark for regular servicing and any CH boiler repairs.

I am very happy with the work carried out by Mark Willis of Willis-West and the excellent customer service provided. He sets his standards high and works hard to achieve these. He is friendly, helpful, punctual, explains things clearly and is keen to know that his customers are happy. What more could be asked for? There were a number of problems, including an old boiler which was "kettling". By clearing out the radiators of sludge, the central heating system is working again. He fitted a filter to help prevent this from happening again. Thank you very much indeed, Mark. I like that he was giving a trainee a positive opportunity to learn, providing him with clear explanations and checking in with him, so that both were confident in the work. The trainee appreciated the opportunities to learn and was setting himself high standards too. I would highly recommend Mark Willis, without hesitation.