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Trusted Traders

Willis-West Plumbing & Heating Ltd

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5.0

40 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Willis West Ltd are proud to welcome the newest division of the company in Willis West Plumbing & Heating Ltd. The gas safe registered company incorporated in 2011 specialise in full central heating systems along with all gas appliances. We offer advice on the most effective heating solution for your home from a combination boiler to full unvented heating systems.

We aim to heat your home the most effective and efficient way possible. Not only will we strive to keep your initial installation costs down but by recommending band A efficiency boilers we give you the opportunity to keep your running costs to a minimum. This advice can be supported by the energy efficiency qualification held by our engineers.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance

Customer reviews

5.0
40 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Excellent Professional Service
Customer Service
Quality
Value
Mark Willis has completed two jobs for me – annual service of gas boiler and, most recently, replacing the toilet syphon and fill valve – and I have been impressed with his workmanship, attention to detail and exemplary customer service skills. Throughout the process from initial enquiry through to completion of work, Mark is responsive, friendly and approachable. On his last visit to fix the issue with the toilet cistern, I asked Mark to adjust the fitting on the kitchen tap, and this he did willingly and at no extra cost. In addition, his rates are very competitive. Overall, Mark offers a reliable and professional service. I have no hesitation in recommending him for heating and plumbing work and I will certainly use him again for further work.
Customer in Glasgow City Posted on 04/06/2020 , work completed 03/06/2020
Replacing gas hob
Customer Service
Quality
Value
Mark has replaced an old built-in gas hob after offering to come out and see if it would be possible to fit a modern one in the existing worktop. He has a very pleasant manner and carried out the work promptly and efficiently, taking away the old hob and leaving everything clean and tidy. He tested the gas supply and sent a gas certificate promptly. I have no hesitation in recommending him as a trusted tradesman.
Customer in South Lanarkshire Posted on 01/06/2020 , work completed 25/05/2020
Servicing of boiler
Customer Service
Quality
Value
Mark (Willis West) installed our new boiler last year and I was very happy with his professionalism and workmanship. I had no hesitation in asking him to carry out the first annual inspection and servicing of the boiler and this was done as agreed in his usual thorough manner. The documentation he provided at the end of the job was all in order and the online payment process was quick and simple. All in all, I'd strongly recommend Willis West to anyone wanting installation or servicing of a gas boiler.
Customer in Glasgow City Posted on 14/03/2020 , work completed 09/03/2020
Replacement Showers
Customer Service
Quality
Value
Mark provided an excellent service and was very communicative and helpful throughout. He visited to see the work required, discussed options with prices and carried out the work at the agreed time in one afternoon with instructions to let him know if there were any issues. I had one question that night which he resolved promptly in a text conversation. Communication continued throughout the process with everything up front and agreed upon.
Customer in Glasgow City Posted on 02/03/2020 , work completed 26/02/2020
Polite and efficient
Customer Service
Quality
Value
This is the third time we have used Mark and as per previous jobs, Mark was very efficient and friendly. In addition to undertaking our annual boiler maintenance, Mark freely gave advice on smoke and cm alarms. All certificates were provided quickly. We would have no hesitation in recommending him to others.
Customer in Glasgow City Posted on 23/02/2020 , work completed 07/02/2020
Boiler installation
Customer Service
Quality
Value
Highly Recommended, as always. Mark was reliable, helpful, and tidy as ever. Job was done quickly and clear explanation given. Various options outlined for the quote. No other quotes considered due to emergency situation, but price was as expected.
Customer in Glasgow City Posted on 15/02/2020 , work completed 13/02/2020
prompt an efficient
Customer Service
Quality
Value
Mark arrived promptly per our appointment. He identified pressure expansion problems in our boiler quickly , pumped up and repaired the pressure release valve in a relatively short time. No pretence that the job was complex. He was tidy and polite. The cost was reasonable and we will use him again. Shirley and Martin
Customer in Glasgow City Posted on 13/02/2020 , work completed 11/02/2020
Repair to Vokera condensing boiler
Customer Service
Quality
Value
We were so impressed with the thorough service that Mark completed on our boiler and gas fire that we had no hesitation in contacting him when we had an issue with our boiler`s water pressure. On contacting Mark he explained what the issue was and the cost to repair. Mark arrived when he said he would and carried out the work efficiently he also tidied up after himself as he went about his work. We will be happy to continue to use Mark`s company and have no hesitation in recommending his company to friends and family.
Dougie & Eileen, Glasgow Posted on 10/02/2020 , work completed 03/02/2020
Professional, courteous, incredibly hard working and very tidy
Customer Service
Quality
Value
I asked Mark at very short notice to fit a new boiler for my elderly parents when their original boiler failed the gas safety inspection. I have previous experience of Mark's excellent workmanship in our own home; hence, I trusted him to do the work for my parents. Mark rearranged his schedule to fit the new boiler as soon as possible. Mark and his team worked incredibly hard to ensure the work was completed within a day and with minimal disruption and stress to my parents. On completion of the work, a family member commented that "Mark has left the place spotless. You wouldn't know they'd been". The new boiler is working well, Dad is hugely relieved. Thank you Mark from Mum, Dad and all the family.
Janet Tosh Posted on 29/08/2019 , work completed 28/08/2019
Excellent job
Customer Service
Quality
Value
Excellent service. Have been trying to find a good plumber for ages and am delighted to have finally found one! Having come out to look at the job, he gave me a good quote which he kept to when he returned. Mark was tidy, informative, and did a brilliant job. Highly recommend this plumber.
Kate Posted on 30/07/2019 , work completed 30/07/2019
Re-pipe of hot feed to shower
Customer Service
Quality
Value
Mark was reliable, courteous, tidy, and quick as ever - highly recommended. Job was to fix a problem caused by someone else's work and has been successful.
Customer in Glasgow City Posted on 20/07/2019 , work completed 17/07/2019
Excellent work managing a difficult problem
Customer Service
Quality
Value
Mark worked exceptionally well to work out the best solutions to our need for a new boiler without disrupting the rest of the house and plumbing. This used a series of wifi units to great effect. The boiler replacement was not straightforward due to age and space constraints but the end result was excellent. Mark communicated well at all stages and was great at keeping the house clean and tidy. I think the key element for me in deciding on Mark for the work was the way he ensured he understood the system and my requirements. I would use mark again for any work required.
Chris, South Lanarkshire Posted on 14/07/2019 , work completed 11/07/2019
Very professional work
Customer Service
Quality
Value
Good reliable service. Gives you confidence he knows what he is doing and explains things very clearly. Responds promptly to messages. Would be happy to recommend to anyone.
Mairi, Glasgow City Posted on 03/07/2019 , work completed 27/06/2019
Excellent attention re a problem with no CH
Customer Service
Quality
Value
Mark regularly services our CH boiler and gas fire. He has also carried out repairs in the past as he did on this occasion. As always, his problem-solving skills came to the fore and he was able to diagnose the issue and come up with a simple solution which has been successful.
Customer in East Dunbartonshire Posted on 25/06/2019 , work completed 25/06/2019
Fixing of pin hole leak below boiler
Customer Service
Quality
Value
Came at short-notice. Simple problem to diagnose and fix, repaired quickly. Cost less than expected. Respectful, tidy, and good communication as ever. Even asked if I wanted to keep the old corroded parts of pipe.
Customer in Glasgow City Posted on 07/05/2019 , work completed 03/05/2019
Replacement boiler and flue installation
Customer Service
Quality
Value
Mark (Willis-West) impressed at his initial visit to the site with his knowledge of possible problems and solutions to the replacement boiler installation. He provided a variety of options in his quote which was helpful in informing my decision on which boiler would be best for our particular requirements. Mark organised the necessary scaffolding for the work and a timescale for its installation/removal, and the actual boiler installation itself. Mark was helpful in offering to chase up the scaffolding firm in the event of the scaffolding not being removed at the agreed time, although this wasn't necessary, as it turned out. Mark and his colleague Davie attended the site on the agreed date and worked steadily almost without a break to complete the work in 1 day rather than the 2 days which had initially been pencilled in. They were both pleasant and courteous and took care to keep the flat clean and tidy throughout. I was kept well informed before, throughout and after the installation and Mark was very helpful in resolving an issue with the payment for the job caused by me inadvertently making a duplicate payment which was refunded very soon after Mark's intervention. I am very pleased indeed with the new boiler and with Mark and Davie's efforts on the day. I wouldn't hesitate to recommend Willis-West to anyone considering similar work and I shall continue to involve Mark in the ongoing servicing of the boiler.
Customer in Glasgow City Posted on 12/03/2019 , work completed 07/03/2019
Excellent service as always
Customer Service
Quality
Value
I have used Willis-West Plumbing for over 5 years and Mark provides nothing but excellent service. He is always professional, upfront and honest with the work being performed. On this occasion, Mark serviced the boiler and managed to fix the very annoying and persistent noise coming from my water heater - for free! Highly recommended!
Customer in Glasgow City Posted on 01/02/2019 , work completed 01/02/2019
Highly satisfactory repair to Vaillant ecotecplus 824 CH boiler
Customer Service
Quality
Value
Mark has been servicing our CH boiler and gas fire for some years now. He has also carried out another repair on our disappointingly reliable Vaillant boiler. On this occasion, there was a fault with the boiler that was not straightforward to diagnose but Mark and his colleague went through the possibilities systematically, identified the issues, advised what was required, gave a price for parts and labour, and as soon as the parts were available, returned to carry out a successful repair with the minimum of fuss. I would have no hesitation on recommending Mark for any CH-related work.
Customer in East Dunbartonshire Posted on 27/01/2019 , work completed 24/01/2019
Central heating system repair
Customer Service
Quality
Value
Mark and his colleague arrived at the agreed time, carried out the repair in a friendly and professional way and, in spite of having to lift carpets and floorboards, left the house exactly as they found it. I can recommend them without hesitation.
Customer in East Dunbartonshire Posted on 17/01/2019 , work completed 16/01/2019
Cooker Disconnection and Installation
Customer Service
Quality
Value
Added disconnection of my old cooker to the schedule at short notice after I forgot to advise that this was required prior to delivery of the new one Disconnection of old cooker by new employee, David, just as polite and courteous as Mark Connection of new cooker by Mark and David (David being mentored), very quick and clean, explained what had been done, and even set the time on the cooker exactly right
Customer in Glasgow City Posted on 15/01/2019 , work completed 15/01/2019
Great advice and very efficient installation of boiler
Customer Service
Quality
Value
Mark installed a new boiler and replaced some radiators. I really appreciated his help in choosing the right boiler. He very carefully considered all the issues in our house and made some great recommendations. He communicated very clearly about how long the work would take and was exactly on schedule. Also, the amount he quoted was the amount he charged. There were no extra costs - he was very straightforward. The new boiler is working great! I was anxious about getting this work done, but Mark is exactly the kind of person you want working in your house. He’s considerate and very motivated to finish the job. He managed everything really well and that made the process much less stressful for me.
Customer in East Dunbartonshire Posted on 05/01/2019 , work completed 14/12/2018
Highly recommended
Customer Service
Quality
Value
The job was for a new boiler and radiators.All work completed to a high standard and to the quoted price. Mark is really approachable and friendly. He kept me informed at every stage. Everything was tidied up after too. I’m delighted with the new boiler and radiators and would highly recommend Mark.
Lauragray80 Posted on 07/11/2018 , work completed 07/11/2018
Excellent work in every respect
Customer Service
Quality
Value
Mark has done both plumbing work and gas fitting work on my flat in Glasgow, and his work has been excellent throughout. He is very skilful and extremely helpful, and can be relied on in all sorts of ways to carry out your instructions. It is a pleasure to give him my highest recommendation.
D. Murdoch Posted on 07/11/2018 , work completed 07/11/2018
Incredibly reliable service
Customer Service
Quality
Value
I cannot recommend Mark and his team enough. He installed a combi boiler in a new location for us, fixed the gas pipes under the house to make them safe and installed a new shower. He was so reliable, courteous, made a huge effort to keep everything clean, and worked non stop. He's also been on hand to help us after the job finished when our dodgy old radiator pipes started to play up. Thank you Mark!
Louise Posted on 19/10/2018 , work completed 19/10/2018
Great job, highly recommend
Customer Service
Quality
Value
Mark fitted my new boiler this week, he was very professional and carried out a great job. On time and very reliable. He's very knowledgeable and helpful. Would highly recommend him to anyone
Gill B. Posted on 19/10/2018 , work completed 19/10/2018
Professional and reliable
Customer Service
Quality
Value
Mark is very professional,easy to deal with,resourceful and a problem solver. He did a very good job,neat and tidy and at a very competitive rate. I would highly recommend Mark for boiler specification,supply and installation.
Frank O'Reilly Posted on 13/09/2018 , work completed 13/09/2018
Efficient and reliable
Customer Service
Quality
Value
Mark was recommended to me by a local electrician. He was just leaving for a holiday when I called him to arrange a quote and said he would be in touch as soon as he got back. He was true to his word. He took the time to find the best means of fitting an external tap with minimal disruption to internal and external structures, and serviced my boiler. He was reliable efficient and exceptionally clean and tidy taking on and off overshoes as he came in and out of house. He explained everything as he went along. I can highly recommend and will be using him again in the future.
Dimlel Posted on 20/07/2018 , work completed 20/07/2018
Recommended
Customer Service
Quality
Value
Mark serviced my boiler and added a filling loop to it, replaced my bathroom sink waste plug and fitted my parents' home with a new shower door.
Cara Tosh, . Posted on 14/06/2018 , work completed 14/06/2018
Excellent gas boiler check and service
Customer Service
Quality
Value
Mark was very helpful and did a great job fixing a minor issue with our boiler and carrying out a service. He was friendly and on time, would thoroughly recommend Mark.
Beattie Posted on 24/03/2018 , work completed 24/03/2018
Highly recommended
Customer Service
Quality
Value
We had to have our previous boiler replaced in October last year. We’d had a few other quotes, but felt that the quote we received from Willis West was very clear and honest in terms of what we did and didn’t need. Following the quote, the communication was good and Mark managed to fit us in before his holiday. Mark and Kenny were both very polite, taking their shoes off while in the house and making sure to thoroughly clean up as they were working. After the boiler was installed, Mark took time talking me through the controls etc and offered to return in an evening if the radiators needed bled. We’re very happy with the Worcester Bosch boiler, we’ve had no problems in the 5 months or so since it was fitted. We will definitely be having Willis West back again to perform the annual service.
Graham Posted on 14/03/2018 , work completed 14/03/2018
Highly recommended
Customer Service
Quality
Value
When we needed a new boiler, Mark came highly recommended from a friend and didn't disappoint. He was was easy to contact, happy to walk us through all the options our flat could accommodate, gave us a great price and did a fantastic job on the installation. A pleasure to work with, and highly recommended.
icchalmers Posted on 07/03/2018 , work completed 07/03/2018
Highly Recommend
Customer Service
Quality
Value
I came across Mark and his firm via Which? Trusted Traders and in my opinion all of the complimentary reviews that he has received are well deserved. Mark was quick to make an appointment to deal with a problem with my central heating boiler. His work was carried out in a prompt and very professional manner. He is a very pleasant character who explains clearly what requires to be done. He is a tidy worker and even takes his shoes off indoors! I have no hesitation in recommending him to any potential customer.
David Gardiner Posted on 31/10/2017 , work completed 31/10/2017
Annual service of CH boiler and gas fire
Customer Service
Quality
Value
Mark has been servicing our appliances for some years now, as well as undertaking a major repair on a previous occasion. He keeps us right as to when a service is required and appears promptly and gets on with the jobs in hand, making no mess and working very efficiently. He's always pleasant and able to explain any issues that might crop up (none this time, I'm glad to say!). I'm very happy to recommend Mark for regular servicing and any CH boiler repairs.
Cameron Sellars Posted on 18/09/2017 , work completed 18/09/2017
Highly Recommend
Customer Service
Quality
Value
I am very happy with the work carried out by Mark Willis of Willis-West and the excellent customer service provided. He sets his standards high and works hard to achieve these. He is friendly, helpful, punctual, explains things clearly and is keen to know that his customers are happy. What more could be asked for? There were a number of problems, including an old boiler which was "kettling". By clearing out the radiators of sludge, the central heating system is working again. He fitted a filter to help prevent this from happening again. Thank you very much indeed, Mark. I like that he was giving a trainee a positive opportunity to learn, providing him with clear explanations and checking in with him, so that both were confident in the work. The trainee appreciated the opportunities to learn and was setting himself high standards too. I would highly recommend Mark Willis, without hesitation.
Linda D Posted on 11/09/2017 , work completed 11/09/2017
Highly recommend
Customer Service
Quality
Value
Mark has installed boilers for me and my brother and my parents. In total he has installed 3 new boilers in different accommodations for my family and we are all delighted with his work. Not only that but he keeps in touch on an annual basis to service the properties and is always only a phone call away if we have any problems.
Which? Trusted Traders Consumer Posted on 24/03/2017 , work completed 24/03/2017
Highly recommended
Customer Service
Quality
Value
I first used Willis West for a boiler installation in 2012, and have since gone back to them every time I have needed plumbing or gas safety work. Mark's work has always been reliable and to a high standard, He knows his stuff, his prices are reasonable, and i would always trust him to do a great job. I wouldn't have any hesitation in recommending him.
Which? Trusted Traders Consumer Posted on 14/03/2017 , work completed 14/03/2017
Excellent central heating care from Willis-West Plumbing
Customer Service
Quality
Value
Mark from Willis-West has now undertaken 2 annual services of our CHB and a gas fire. Most recently he attended promptly when a fault in the CHB developed, correctly diagnosed the problem and proceeded to make a successful repair. He has also advised on gas appliance safety with the result that we have fitted a CO alarm. On all occasions we have been very impressed with Mark's workmanship and professionalism.
Which? Trusted Traders Consumer Posted on 09/03/2017 , work completed 09/03/2017
Willis West Review
Customer Service
Quality
Value
We have had a lot of work carried out by Willis West since we bought our house 7 months ago. Mark replaced our boiler and moved to a new location within the house, replaced the majority of radiators in the house and moved some within rooms, also removed some other items for us such as a an old gas heater, toilet, sink. All work was carried out to a high standard, he always arrived when he said he would and communication on jobs was excellent.
Which? Trusted Traders Consumer Posted on 16/12/2016 , work completed 16/12/2016
Very professional and high quality work !!
Customer Service
Quality
Value
Willis West installed a new Ideal combi boiler for me. They took away my old boiler and all the work that was carried out was done to a very high standard. They came in the morning and we're finished by the end of the day. They were very clean and professional. I was very satisfied with the work that was carried out.
Which? Trusted Traders Consumer Posted on 06/12/2016 , work completed 06/12/2016
Willis-West Excellent Service Provided
Customer Service
Quality
Value
New boiler fitted. Willis-West were great and did very tidy job. Engineer Mark was excellent, explained everything and was very helpful.
Which? Trusted Traders Consumer Posted on 06/10/2016 , work completed 06/10/2016