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Trusted Traders

Wise Property Care Ltd

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4.3

8 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

About

* Scotland's leading property repair specialist
* Only UK specialist regulated by the RICS
* Multi PCA Award Winners
* PCA, RICS, Which & Constructionline approved
* Instant Onsite Diagnosis & Treatment Spec's
* Branches throughout Scotland
* 20 Year Guarantee

When you entrust a property to Wise Property Care, you can be sure you are dealing with are Scotland’s leading damp, rot, woodworm, structural and basement waterproofing specialist.

With branches throughout Scotland and a team of industry qualified specialist preservation surveyors and technicians, we can carry out all the necessary repairs from stripping out the fabric as required and reinstating back to decoration readiness offering all our customers stress free solutions and an assurance to receive a local service with the benefits of a national company.

With our awards and commendations, innovative ideas, forward thinking approach and peace of mind guarantee, you can be assured that we will “build value” back into any property.

What we do

  • Damp proofing and timber preservation services

    • Condensation and humidification control
    • Injection damp courses
    • Tanking Systems
    • Timber treatment services

  • Specialised building trade contractors

  • Property refurbishment contractors

  • Waterproofing

  • Tanking

  • More Services

    • japanese knotweed treatment
    • dry rot
    • wet rot

My work

Customer reviews

4.3
8 reviews
Customer Service
4.4
Quality
4.4
Value
4.3
Recommended

Recommended

by 75% of customers
Sort by
Pleased initially but things are now worse
Customer Service
Quality
Value
We used Wise for some fry rot issues. The surveyor was friendly and very informative. We were provided with a worst case scenario quote which we accepted. This quote almost trebled when the work started though, so much for worst case! The workmen that were at the house doing the job were also friendly and spoke away. The job itself seemed to be done well. There were a few plastering issues which they came and rectified quickly. However, since the job has been done some areas where we were told needed work done have ended up worse with leaks and damp patches we never had before. There were no plans to get that extra work done but since they recommended and done it, it is causing even more problems. In summary the work cost a lot more than first quoted & we now have problems we never had before! Don't think we will use again.
Meatwka19/03/2018
The trader replied (on 27/03/2018)
Hello, firstly let us say that we are very disappointed to read this review as we truly do value the quality of work we offer. This is not the sort of experience we would expect a customer of ours to receive, as a result we would like to investigate your complaint. If you could get in touch with further details by sending and email to hello@wisepropertycare.com we can look into what has happened here. Kind regards, TeamWise
Good quality of work but poor communication
Customer Service
Quality
Value
Unfortunately my experience with Wise was not as good as other reviewers. I had a damp kitchen wall repaired by them. The workmanship was good. However, I was sent multiple incorrect quotes and invoices, workmen arrived at incorrect times and one job was not completed due to an error in communication. It felt like I spoke to too many different people and what had previously been discussed was then ignored. I would think carefully before using Wise again.
Bisson108/11/2017
The trader replied (on 20/11/2017)
Hi there, Firstly, thank you for taking the time to post some feedback. We were pleased to read that the quality of the works was good however, we were disappointed to hear about your communication experience. Normally our communication and customer service to our customers is something we pride ourselves in so we were sad to read about your experience. In order to investigate our failed communication further, is it possible you can email me your contact details for the attention of Andy at contact@wisepropertycare.com. In addition, once I receive your email, I will forward your details onto our local senior branch manager who I will ask to get in touch to see if there is anything we can do to make this right. Again, thank you for leaving the feedback and I look forward to hopefully hearing from you soon. Kind regards TeamWISE
Professional service
Customer Service
Quality
Value
I had a problem with a damp patch on my bedroom wall. Wise Property Care arrived promptly to assess the damage. Their representative was polite and professional at all times. An acceptable quote was given and all the work was carried out to a high standard. Very satisfied customer!
Bernard11/08/2016
Recommended
Wise Choice
Customer Service
Quality
Value
We had no hesitation in choosing Wise Property Care for a third time. They know their job and always carry out the work efficiently and neatly. I can recommend them with confidence.
B90084094210/08/2016
Recommended
The trader replied (on 15/08/2016)
Thank you for your kind review.
Efficient and reliable service
Customer Service
Quality
Value
Chose this company from this site. They assessed the damage quickly and provided a quote. Their workers were pleasant and helpful and protected the work area well. The standard or workmanship was good and everything was left clean and tidy. I don't know if they are the cheapest but have no doubts about the high standard of their work. Would be happy to recommend them without hesitation.
2011-08-08 14:49:00.85322/08/2015
Recommended
Dry rot
Customer Service
Quality
Value
I had dry rot within my home and Wise Property came round to repair. David was professional and timely. He cleaned up after himself and protected my possessions and furnishings.
homeowner25/09/2014
Recommended
Good communication
Customer Service
Quality
Value
I used Wise Property Care to damp proof my home. This was roughly two-three months ago. I found them to be clean and tidy. They communicated to me well throughout the job.
john1225/09/2014
Recommended
Which? Local Review
Customer Service
Quality
Value
Very impressed with the service. For a long time, we have had a rising damp and rot issue at the rear of our property. Their surveyor Roddy was fantastic, very friendly, informative and kept us in the loop throughout the process. When their technicians came, the work went smooth and to the agreed timescales. All en all, I was really pleased with the service and workmanship and I would fully endose them as a company.
malcolmferguson30/08/2013
Recommended

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Have a question?

0117 456 6032
Mon–Fri: 9:00–17:00
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Have a question?

0117 456 6032
Mon–Fri: 9:00–17:00
Standard network rate.