Wise Property Care Ltd

The work carried out by Wise on my property at a cost of £30K, showed not duty of care. The initial surveyor, whom I believe not longer works for the company, was unsatisfactory and a second surveyor had to be sent out. The organisation of the job showed a disregard for best practice and no common sense. The operatives doing the rot work did not communicate with me during the work which led to unresolved problems. Wise's initial response to my dissatisfaction was to advise me to contact the Dispute Resolution Ombudsman, which in fact they were not a member of. They then directed my communications to their own internal complaints department. The points made in my many emails were not addressed satisfactorily at any time by Wise staff. My experience with Wise has been shocking. Treating dry rot is expensive. This is to be expected. What was not expected was the total disregard, at all levels, for Wise's responsibility to the paying customer.

From start to finish Wise Property Care gave excellent service to cope with damp proofing and wet rot in my home. Chief Surveyor, Roddy Mackenzie, liaised with an asbestos company and a plumber when additional services were required, making the whole exercise much less stressful for me. Without exception, all their workers were efficient, hard working and very friendly and obliging. I recommend Wise Property Care without hesitation.

I have been in the property field for some 30 years and I can honestly say that dealing with Wise Glasgow office, Muriel Street Barrhead has been an absolutely shocking experience. Little communication, long delays of some 6 months and then a protracted dispute over an invoice which made no sense. The delays were such that we had to instruct our own contractors to complete the work, which in any event had been poorly carried out. Having completed the work we then heard from Wise to say that they were coming out to do so. I would strongly advise against using this company. I am now advised that despite settling with them I am not to receive a guarantee. Not the actions of a reputable company. I am reluctant to give them even one star in the circumstances. I can’t for the life of me think why they would stall on issuing the guarantee; they have been paid in full and that is the only requirement they state for the guarantee to be issued. To say they won’t issue it until another party, who isn’t part of our contractual arrangement, pays the balance of their account which is due in respect of a separate property is outrageous.

We used Wise for some fry rot issues. The surveyor was friendly and very informative. We were provided with a worst case scenario quote which we accepted. This quote almost trebled when the work started though, so much for worst case! The workmen that were at the house doing the job were also friendly and spoke away. The job itself seemed to be done well. There were a few plastering issues which they came and rectified quickly. However, since the job has been done some areas where we were told needed work done have ended up worse with leaks and damp patches we never had before. There were no plans to get that extra work done but since they recommended and done it, it is causing even more problems. In summary the work cost a lot more than first quoted & we now have problems we never had before! Don't think we will use again.

Unfortunately my experience with Wise was not as good as other reviewers. I had a damp kitchen wall repaired by them. The workmanship was good. However, I was sent multiple incorrect quotes and invoices, workmen arrived at incorrect times and one job was not completed due to an error in communication. It felt like I spoke to too many different people and what had previously been discussed was then ignored. I would think carefully before using Wise again.

I had a problem with a damp patch on my bedroom wall. Wise Property Care arrived promptly to assess the damage. Their representative was polite and professional at all times. An acceptable quote was given and all the work was carried out to a high standard. Very satisfied customer!

We had no hesitation in choosing Wise Property Care for a third time. They know their job and always carry out the work efficiently and neatly. I can recommend them with confidence.

Chose this company from this site. They assessed the damage quickly and provided a quote. Their workers were pleasant and helpful and protected the work area well. The standard or workmanship was good and everything was left clean and tidy. I don't know if they are the cheapest but have no doubts about the high standard of their work. Would be happy to recommend them without hesitation.