WPJ Services Limited

From the moment i engaged with WPJ services, I have experienced friendly, professional service. From the customer service over the phone, to to the installation engineer. They responded quickly to my need to replace my existing boiler. The quote was competitive, and the cost of the install was at the quoted price. No surprises. I was also impressed with the work the engineer did to get all my radiators to heat up. Other companies engineers had failed to do this on annual service visits. Very impressed with my new boiler,I would highly recommend the company and their staff.

I have found WPJ through Worcester/Bosch website. Contacted them for a quote and starting from all the staff that I have spoken to, director William and the rest of the team, I have been really impressed with the efficiency in replying the emails and my enquiries, and up to the final stage of the installation and work done. It all has been agreed, price, time and all the details in advance. The day before the work, I had an email confirmation that the engineer will be coming at the scheduled time to commence and carry out the boiler replacement and installation of the new one. All on time, efficient, polite and clean. Engineer Guy and his colleague were extremely polite, efficient, clean, effective in the work carried out despite the obstacles at my property. It all has been completed in a timely manner as agreed. When the work was completed, I was given the full instructions how to operate the new boiler with all the commands and instructions. They left the work area clean and tidy and have ensured they everything is perfect order. All accolades to Guy and his colleague as well to the whole team in WPJ. Highly recommended !!! Thank you once again.

It is peace of mind to find a company like WPJ Service. I had a faulty boiler and the team were quick to respond to my call, sending an engineer on the same day and presenting costs for both a repair and a replacement. It made sense to go with a new boiler which was installed the next working day. The engineer and apprentice arrived on time and worked diligently until the job was done. There was a minor teething problem following their visit but WPJ sent an Oracle of all things Boiler Systems in double quick time and the problem was resolved without fuss. I would be very happy to use WPJ again and to recommend to others in the West London area or beyond. I especially like how the Company is able to respond quickly to customer needs, even during a cold snap. Excellent.

Kev and Ross installed a new boiler for me and the whole process was completed with great efficiency. I was given a very reasonable quote, options were explained clearly and the Boiler was installed the following day. The guys were very friendly, worked cleanly, kept me informed and removed all packaging and rubbish. Thanks guys. I highly recommend WPJ Heating.

WPJ Heating fitted a new boiler at my flat when the old one died, as well as putting in a new flue as the old one shouldn't have been there. I was feeling very confused as had been told conflicting things by other engineers, but after having an initial conversation with PJ I felt immediately reassured. They were knowledgeable, professional and efficient throughout and I would highly recommend their services.

WPJ came and serviced both of our boilers, they also managed to get all of the radiators to heat up, which had been an issue for a while. Finally, they replaced the macerator for the loo, which kept on blocking up due to its original installation years ago.

After a number of visits to fix my Worcester Bosch boiler it became very frustrating! It started out as a complete "lights out" on the boiler, no power or LEDs at all. An obvious PCB failure it could be said. They came out and confirmed this but on the next visit they said my gas valve had gone also. They fitted a new gas valve and the boiler still didn't work. Turns out the wires that came out of the PCB board needed an adapter so it could fit the gas valve correctly. They removed the new gas valve and put back my old one. They still billed for the new one that they didn't fit. After several complaints to Wpj, and registering my complaint with Gas Safe and Trading Standards the bill was corrected and the cost of some visits removed. Trading Standards advised that one can't charge for what is known as "repeat performance" in an attempt to fix something. Check out UK consumer rights act 2015. Now, I'm not telling you not use this company as that is totally up to you and certainly not my business to say that. All I can say is I have more than one property all with Worcester Bosch boilers but I will from now on call Worcester Bosch for any fix or service. They have a fixed cost pricing and are brilliant. Look at it this way, if you are lucky enough to be able to afford an Aston Martin (I'm not one of those folk) would you go to a general garage to have it fixed or serviced? In my opinion, if you have Worcester Bosch go to Worcester Bosch direct.

I had a leak from the fresh water supply into the back of my toilet (which is built in), therefore access was an issue. Unfortunately, I couldn't get an appointment for my day off for the first appointment so I had to ask a family member to stand in for me. To help the engineer before he visited me, I made a video to show what the issue was, and I submitted to WPJ through their exceptional website. Regrettably, the engineer was not shown the video & as I was working that day (and not present), the person standing in for me did not have access to it either. As a consequence of this, the engineer had to come back for a second visit as the issue wasn't fully resolved the first time. Booking the second appointment wasn't straightforward as the office team did not respond to my email promptly. I had to phone & chase in order to get the situation of a second appointment solved. Luckily for me, I spoke to someone who was covering someone for lunch and they were very helpful. I feel it is a shame that the great work of the Engineers is dampened by poor office support. WPJ has a great website that allows you to send in Video evidence & even video call. However, some of the office staff are not helpful and in my view ruin the experience before it has even started. In my case, if the engineer was given access to the video prior to his first visit I would have had a very positive experience. I would recommend this firm as the engineer I dealt with was very professional.

Writing a review about a large company based on only one member of staff can be misleading. But in a valiant attempt to resuscitate my (very) old boiler and eventually replace it with a new one, I have now met 5 WPJ engineers, and I can honestly say that in every case, their efficiency and expertise could not be faulted. The advice I got from HQ was even-handed without being pushy, and the pricing was fair. Overall - I felt throughout that I was dealing with a thoroughly professional outfit and therefore have no hesitation at all in recommending them.